This page contains the:
•Select a Source Report group on page 45 •Date and Time group on page 142
•Optional Filters group on page 143 •Export Group on page 150
Select a Source Report group
Note:
• This group is available only when you are generating a custom report.
• On selecting a source report, the filters on the Add Custom Report (Filters) page is refreshed to correspond to the selected source report.
• You cannot change the source report once you save a custom report.
Field Description Standard
Reports Select one of the available standard reports as a base for generatingthe custom report.
Custom Reports
Select one of the available custom reports as a base for generating the custom report.
Organizati
on Select an organization associated with the custom report you wantto generate. If you do not select an organization, this indicates that the user does not belong to any organization.
Note:
This field is displayed only if organization level access is enabled in the Voice Portal system and you have logged in as a user not assigned to any organization. For more information on
organization level access, see Organization level access in Voice
Portal in the User management chapter in the Administering Voice Portal guide.
If you select an organization for a custom report, the option to select an application is enabled. Only those applications are listed which belong to the organization.
Report
Name Specify a name for the report.
Field Description Note:
If you have selected an organization in the field above, the selected organization and forward slash character are automatically prefixed to the report name.
Date and Time group
Button Description Predefine
d Values The options are:• All Dates and Times
• Today • Yesterday • This Week • Last Week • This Month • Last Month
Last Limits the report to a given number of days or hours.
Enter that number of days or hours in the associated text field, then select Days or Hours from the associated drop-down list. You can enter a whole number from 1 to 99.
The number of days is calculated from midnight to 11:59 p.m. For example, if the current time is 3:00 p.m. on Wednesday and you enter a 3 in this field and select Days from the drop-down, the report will include all activity starting on Monday at midnight through the end of the current day.
Between Limits the report to a specified range of dates. The default range covers a seven day time span that ends with the current date and time.
If you want a different range of dates:
• In the beginning of the Start Date/Time field, enter the start date using the format dd-mmm-yyyy or click the calendar icon to select the date from a pop-up calendar. After the start date, enter the start time using a 24-hour format and the same timezone as the VPMS. For example, you could enter 03-Mar-2007 16:26:10.
The default for this field is one week prior to the current date at time 00:00:00.
• In the beginning of the End Date/Time field, enter the end date using the format dd-mmm-yyyy or click the calendar icon to select the date from a pop-up calendar. After the end date, enter the end time using a 24-hour format and the
Button Description
same timezone as the VPMS. For example, you could enter 10-Mar-2007 16:26:10.
The default for this field is the day prior to the current date at time 23:59:59.
Note:
The amount of data available for this report depends on the setting for call data records in the Call/Session Retention Period field in the Report Database Record Data group on the Report Data Configuration page.
For example, if this value is set to 14, you can enter a start date that is two weeks prior to the current date. If it is set to 7, you can only check for the previous week.
Optional Filters group
In any text field:
• All searches are case insensitive unless otherwise noted.
• You can replace one or more characters with a wildcard. To replace one character, use _ (underscore). To replace any number of characters, use a % (percent sign). For example, car_ matches “Cart” or “cars”, while Car% matches “Cart”, “cars”, “Cart Rentals”, “Car Rentals”, “CARPET”, and so on.
• To specify multiple keywords, any one of which will result in a match, use the , (comma) search operator to separate the keywords. For example, to find all calls that came from either 111-555-1212 or 222-555-1214, you would enter tel:
1115551212,tel:2225551214 in the Originating # field.
• To specify that a keyword should NOT appear in record, use the ~ (tilde) search operator in front of the keyword. For example, to find all calls that did NOT come from 111-555-1212, you would enter ~tel:1115551212 in the Originating # field. • To specify that multiple keywords must all appear in a record for it to be a match, use
the + (plus sign) search operator in front of the keyword.
• You can combine wildcards and search operators. For example, if you want to eliminate all calls that originated from numbers in the 408 and 303 area codes, you would enter ~tel:303%+~tel:408% in the Originating # field.
Field or Link Description
Reset Restores the default filter settings and displayed column settings.
Note:
When you click this link, Voice Portal restores the defaults for all filters, even those that are not displayed if the section is collapsed.
Field or Link Description
Voice Portal If your installation has multiple Voice Portal systems that use a shared database, this field lists all of the available systems. The options are:
• All systems
• A specific Voice Portal system. If you select this option, only the call sessions handled by the MPPs assigned to this system will be shown in the report.
MPP The name of the Media Processing Platform that contains the
session transcriptions and utterance WAV files residing. The options are:
• All servers
• A specific MPP server name
Note:
The Data Export Report will not include transcriptions and/or utterances from MPPs that are in an Offline state.
Application The name or URL of the application that handled the session. The options are:
• All applications. This is the default. • A specific application name.
Note:
This filter only works for applications compiled with Dialog Designer 4.0 or later.
more >> Displays the rest of the optional report filters.
Note:
The rest of the fields in this group do not display until you click this link.
Average ASR
% The average percentage of utterances that were recognized bythe Automatic Speech Recognition (ASR) server. The options are:
• All values
• Less Than <enter value> • Equal To <enter value> • Greater Than <enter value>
Field or Link Description Number of
Recognized Utterances
The number of utterances that were correctly recognized during the session.
The options are: • All values
• Less Than <enter value> • Equal To <enter value> • Greater Than <enter value>
Number of Utterances
The total number of utterances made by the caller during the session.
The options are: • All values
• Less Than <enter value> • Equal To <enter value> • Greater Than <enter value>
Average
Confidence The average confidence level achieved while recognizingutterances. The options are:
• All values
• Less Than <enter value> • Equal To <enter value> • Greater Than <enter value>
Average Prompt Latency
The average time, in milliseconds, after the caller issued a speech command before the subsequent prompt began playing. The options are:
• All values
• Less Than <enter value> • Equal To <enter value> • Greater Than <enter value>
First Prompt Latency
The number of milliseconds after Voice Portal received the call before the initial prompt began playing.
Note:
The First Prompt Latency value includes both the time it took Voice Portal to answer the phone as well as the time it took
Field or Link Description
the first application page to load and request that a prompt be played.
The options are: • All values
• Less Than <enter value> • Equal To <enter value> • Greater Than <enter value>
Duration The length of the session in seconds.
Note:
The duration of a session includes call timeouts and other overhead operations that are not included in any particular call. Therefore, the duration of an entire session may be greater than the sum of the call durations that took place during that session.
The options are: • All values
• Less Than <enter value> • Equal To <enter value> • Greater Than <enter value>
Highest Page Loading Latency
The number of milliseconds that it took for Voice Portal to retrieve the slowest application page from the application server
The options are: • All values
• Less Than <enter value> • Equal To <enter value> • Greater Than <enter value>
Highest Page Loading Latency (URL)
The URL of the VoiceXML page that was the slowest to load.
Lowest ASR Recognition %
The lowest percentage of utterances that were recognized by the ASR server for any page used in the session.
The options are: • All values
Field or Link Description
• Equal To <enter value> • Greater Than <enter value>
Lowest ASR Recognition (Recognized Utterances)
The number of correctly recognized utterances made on the page with the lowest percentage of correctly recognized utterances.
The options are: • All values
• Less Than <enter value> • Equal To <enter value> • Greater Than <enter value>
Lowest ASR Recognition (Total
Utterances)
The total number of utterances made on the page with the lowest percentage of correctly recognized utterances.
The options are: • All values
• Less Than <enter value> • Equal To <enter value> • Greater Than <enter value>
Lowest ASR Recognition (URL)
The URL of the VoiceXML page with the lowest number of recognized utterances.
Maximum Consecutive Recognition Errors
The maximum number of times in a row that an utterance was not recognized during a session.
Note:
This value tracks the maximum consecutive number of recognition errors, not the total number of recognition errors for a given utterance.
For example, if the caller had to repeat the word "brokerage" twice on the first menu and three times on the second menu, then this field would display 3.
The options are: • All values
• Less Than <enter value> • Equal To <enter value> • Greater Than <enter value>
MRCP
Session ID for
The Media Resource Control Protocol (MRCP) session ID on the ASR server.
Field or Link Description MRCP
Session ID for TTS
The MRCP session ID on the Text-to-Speech (TTS) server.
Performance
Trace Whether there is a performance trace log available for thissession. The options are:
• All values • No
• Yes
Session
Source How the session started.The options are: • All values
• Inbound Call: The session was initiated by a telephone call coming into theVoice Portal system.
• Outcall (CCXML): The session was initiated through the LaunchCCXML method on the outcall webservice. • Outcall (VoiceXML): The session was initiated through
the LaunchVXML method on the outcall webservice. • Spawned Session: The session was initiated by
another CCXML session.
For more information on the web service methods, see the The
Application Interface web service chapter in the Administering Voice Portal guide.
Session Type The options are: • All values
• VoiceXML: The session was handled by a single VoiceXML application.
• Dialog: This part of the session was handled by a VoiceXML dialog subsession launched by a CCXML application.
• CCXML: The session was handled by a CCXML application. If the application launched multiple VoiceXML dialog subsessions, this session type
indicates that these statistics apply to the entire session, including all dialog subsessions.
Field or Link Description Session
Transcription Whether there is a session transcription log available for thissession. The options are:
• All values • No
• Yes
Slot The session slot number, used by Voice Portal to uniquely
identify the session. This slot number is included in the name of the associated logs on the MPP.
The options are: • All values
• Less Than <enter value> • Equal To <enter value> • Greater Than <enter value>
Start Page
Name The name of the first page that the session accessed on thespeech server.
Exit Page The final VoiceXML page of the session, if applicable.
Exit Info #1 Optional information regarding the termination of the session. The application developer determines the value for this field. For example, this field contains the customer ID if the Dialog Designer application developer stores the customer ID in the exitInfo1 field of the session variable.
Exit Info #2 Optional information regarding the termination of the session. The application developer determines the value for this field. For example, this field contains the customer ID if the Dialog Designer application developer stores the customer ID in the exitInfo2 field of the session variable.
Exit Reason The reason why the session ended. The application developer determines the value for this database field by setting the exitReason field of the session variable. If the application does not pass a value, this field defaults to Application exited.
VoiceXML Page Cache Hits
The number of times a VoiceXML page was retrieved from the cache during the session.
The options are: • All values
• Less Than <enter value> • Equal To <enter value> • Greater Than <enter value>
Field or Link Description VoiceXML
Page Requests
The number of VoiceXML pages that were requested during the session.
The options are: • All values
• Less Than <enter value> • Equal To <enter value> • Greater Than <enter value>
Session ID The unique identifier for the session assigned by the MPP.
Note:
This field is case-sensitive.
Parent ID This field is reserved for future use.
Dialog ID The unique global identifier given to every dialog belonging to the session.
Application The name of the application server that handled the session.
ASR Server The name of the ASR server that handled the session.
TTS Server The name of the TTS server that handled the session.
<< less Collapses the Optional Filters group.