Use the Data Export Report page to view, print, or export the information for application tuning. The Data Export Report provides summary information about the following fields calculated across a specified date and time range for the selected MPPs, applications and the specified filtering options. The filters used in the Data Export report are based on the Session Detail report. The Session Transcription filter in the Optional Filters section is by default set to All
Values. To ensure that only the sessions with transcriptions are considered for generating the
Data Export report, select Yes in the Session Transcription filter before generating the report.
Note:
The Data Export Report does not include transcriptions and/or utterances from MPPs that are in an Offline state.
On generating the report, you should click Export on the Data Export Report page to save the downloaded report data as a zip file. This zip file contains a collection of transcriptions and utterance files from each MPP and the SDR, CDR or ADR data.
The Data Export Report page contains the following sections along with entries for the optional filters that you selected on the Data Export (Filters) page:
Field or Link Description
Time Period The time period for which the report data is downloaded to generate the data export report.
MPP The name of the Media Processing Platform that contains the
session transcriptions and utterance WAV files residing.
Application The name or URL of the application that handled the session.
Average ASR %
The average percentage of utterances that were recognized by the Automatic Speech Recognition (ASR) server.
Number of Recognized Utterances
The number of utterances that were correctly recognized during the session.
Number of Utterances
The total number of utterances made by the caller during the session.
Field or Link Description Average
Confidence
The average confidence level achieved while recognizing utterances.
Average Prompt Latency
The average time, in milliseconds, after the caller issued a speech command before the subsequent prompt began playing.
First Prompt Latency
The number of milliseconds after Voice Portal received the call before the initial prompt began playing.
Note:
The First Prompt Latency value includes both the time it took Voice Portal to answer the phone as well as the time it took the first application page to load and request that a prompt be played.
Duration The length of the session in seconds.
Highest Page Loading Latency
The number of milliseconds that it took for Voice Portal to retrieve the slowest application page from the application server
Highest Page Loading Latency (URL)
The URL of the VoiceXML page that was the slowest to load.
Lowest ASR Recognition %
The lowest percentage of utterances that were recognized by the ASR server for any page used in the session.
Lowest ASR Recognition (Recognized Utterances)
The number of correctly recognized utterances made on the page with the lowest percentage of correctly recognized utterances.
Lowest ASR Recognition (Total
Utterances)
The total number of utterances made on the page with the lowest percentage of correctly recognized utterances.
Lowest ASR Recognition (URL)
The URL of the VoiceXML page with the lowest number of recognized utterances.
Maximum Consecutive
The maximum number of times in a row that an utterance was not recognized during a session.
Field or Link Description Recognition Errors MRCP Session ID for ASR
The Media Resource Control Protocol (MRCP) session ID on the ASR server.
MRCP Session ID for TTS
The MRCP session ID on the Text-to-Speech (TTS) server.
Performanc e Trace
Whether there is a performance trace log available for this session.
Session Source
How the session started.
Session Type
Type of the session
Session Transcriptio n
The session transcription log available for the session.
Slot The session slot number, used by Voice Portal to uniquely identify the session. This slot number is included in the name of the associated logs on the MPP.
Start Page Name
The name of the first page that the session accessed on the speech server.
Exit Page The final VoiceXML page of the session, if applicable.
Exit Info #1 Optional information regarding the termination of the session. The application developer determines the value for this field. For example, this field contains the customer ID if the Dialog Designer application developer stores the customer ID in the exitInfo1 field of the session variable.
Exit Info #2 Optional information regarding the termination of the session. The application developer determines the value for this field. For example, this field contains the customer ID if the Dialog Designer application developer stores the customer ID in the exitInfo2 field of the session variable.
Exit Reason The reason why the session ended. The application developer determines the value for this database field by setting the
exitReason field of the session variable. If the application does not pass a value, this field defaults to Application exited.
Field or Link Description VoiceXML
Page Cache Hits
The number of times a VoiceXML page was retrieved from the cache during the session.
VoiceXML Page Requests
The number of VoiceXML pages that were requested during the session.
Session ID The unique identifier for the session assigned by the MPP.
Parent ID This field is reserved for future use.
Dialog ID The unique global identifier given to every dialog belonging to the session.
Application Server
The name of the application server that handled the session.
ASR Server The name of the ASR server that handled the session.
TTS Server The name of the TTS server that handled the session.
Total Sessions
The total number of sessions that matched the specified filter criteria.
Maximum Number of Sessions
The total number of session IDs processed for the download.
Session Detail Records exported
The number of session detail records exported for generating the report.
Call Detail Records exported
The number of call detail records exported for generating the report.
Application Detail Records exported
The number of application detail records exported for generating the report. Session Transcriptio ns (with Performanc e Trace) exported
The number of session transcription records with performance traces exported for generating the report.
Field or Link Description Utterances
exported
The number of utterance WAV files exported for generating the report.