A1. Gather data to identify customer requirements
• Sources and methods for gathering requirements are affordable and relevant • Information is accurate and complete • Information gathering interviews follow
standard company practices • Appropriate subject matter experts
are identified
• Sources are reliable, available and current • Target audience/user groups are identified
and used as key information sources
• Ability to identify key sources of information
• Knowledge of interview techniques with respect to customer requirements and delivery options
• Knowledge of information gathering methods and quantity of information required • Knowledge of workplace and
industry vocabulary
• Knowledge of industry standards
• Ability to pose critical questions • Ability to compile and analyze
multiple viewpoints
• Ability to respond appropriately to others • Ability to identify and prioritize the
need for data
• Ability to encourage cooperation and keep an open mind to new data and opinions
• Ability to consolidate and summarize a variety of options
• Ability to apply creative solutions to new situations
A2. Interpret, evaluate and confirm requirements
• Customer needs are clearly defined and prioritized
• Conflicting requirements and gaps in information are identified and resolved • Complete set of requirements is
communicated to and approved by customer
• Mechanism for signing off on requirements is developed and followed
• Requirements are properly interpreted, evaluated and confirmed
• Realistic schedule is established for ongoing reviews throughout the project
• Ability to define requirements in appropriate business terms
• Ability to present and refine requirements as necessary with customer approval • Ability to adapt information to customer
requirements and style • Knowledge of outlining and
conceptualizing tools
• Ability to negotiate with customer and other personnel to establish clearly defined, achievable and cost-effective requirements and goals
• Ability to select/obtain information relevant to task
• Ability to relate intent to desired results • Ability to analyze information for
accuracy, consistency and relevance • Ability to use word processing, desktop
publishing, online publishing and graphics software
• Ability to obtain customer approval of requirements
KEY ACTIVITY
PERFORMANCE INDICATORS
TECHNICAL KNOWLEDGE
EMPLOYABILITY SKILLS
How do we know when the key activity is performed well? Skills, Abilities, Tools SCANS Skills and Foundation AbilitiesCritical Work Function: Analyze Project Requirements
A3. Define scope of work • Project objectives, including size, format and other specifics of the proposed deliverables, are correctly identified and agreed upon
• Criteria for successful completion of the work are accurately identified
• Major project tasks and interdependencies are correctly identified
• Estimate of time, materials and capabilities needed to meet customer requirements is accurate
• Schedule is based on resource availability and project timeline
• Scope of work is documented, approved and accurately meets customer requirements
• Ability to identify technical and human resource interdependencies
• Ability to evaluate work procedures for effectiveness and efficiency
• Knowledge of hardware and software capabilities/constraints
• Knowledge of project management tools • Ability to apply previous project experience
to current situation
• Ability to create detailed supporting documents
• Ability to predict outcomes/results based on experience or prior knowledge • Ability to negotiate alternatives • Ability to prioritize conflicting
work demands
• Ability to identify the theme, purpose and scope of the assignment • Ability to visualize sequence of
events/activities
• Ability to estimate required resources and schedule
A4. Identify time, technology and resource constraints and delivery options
• Constraints are accurately identified and documented
• Constraints are communicated to appropriate personnel and customers effectively and in a timely manner • Contingency plans are developed with
plausible alternatives
• Delivery options meet customer needs and project specifications
• Delivery options are appropriately applied to specifications
• Ability to identify appropriate resources • Knowledge of key sources of information • Knowledge of technology and resource
constraints
• Knowledge of various delivery options and industry standards
• Knowledge of operating systems, application software and Internet capabilities
• Ability to set and communicate project parameters
• Ability to create detailed supporting documents
• Ability to predict outcomes/results based on experience or prior knowledge • Ability to apply creative solutions to
new situations
• Ability to understand constraints, generate alternatives, consider risks, evaluate options and formulate action plans
• Ability to present complex information and recommendations
KEY ACTIVITY
PERFORMANCE INDICATORS
TECHNICAL KNOWLEDGE
EMPLOYABILITY SKILLS
How do we know when the key activity is performed well? Skills, Abilities, Tools SCANS Skills and Foundation AbilitiesTechnical W
riting
Critical Work Function: Analyze Project Requirements
A5. Review and refine document plan
• Information needs are identified and communicated to appropriate people in a timely manner
• Necessary and sufficient information is gathered to meet project goals • Inconsistencies, contradictions
and discrepancies between the information given and information needed are identified
• Document plan is accurate and complete • Realistic schedules are developed and
communicated to customer
• Knowledge of identification and recruitment of subject matter experts • Ability to facilitate interviews to obtain
technical and nontechnical information • Knowledge of appropriate workplace
vocabulary and concepts
• Knowledge of quantity and characteristics of information required
• Knowledge of logical flow of information for document creation
• Ability to evaluate relevance and consistency of written material • Ability to verify data accuracy • Ability to summarize information
and requirements
• Ability to select and evaluate
appropriateness of existing information • Ability to pose critical questions • Ability to listen attentively and interpret
and clarify communication
A6. Define purpose, standards and use of documentation
• Definition of purpose meets customer requirements for delivering useful content to users
• Audience for document is clearly identified • Document meets acceptable industry
standards for readability and presentation
• Knowledge of customer requirements • Knowledge of documentation standards • Ability to identify audience and purpose
of document
• Ability to compare and analyze multiple viewpoints
• Ability to pose critical questions • Ability to demonstrate sensitivity to
customer concerns and interests • Ability to present complex
ideas/information
• Ability to create agreement and/or consensus on document use and purpose
A7. Determine method of publication
• All potential methods are thoroughly investigated and the pros and cons of each are determined
• Accurate Return on Investment (ROI) analysis is performed to determine the costs and benefits of each method • If multiple methods are selected,
coordination between the modalities is included in the project plan
• All appropriate stakeholders are consulted • Company policies and procedures are
consulted prior to selection of method of publication
• Knowledge of methods of publication including print and online
• Ability to perform ROI analysis • Knowledge of issues of coordination
between various publication media • Knowledge of stakeholders • Knowledge of company policies and
procedures regarding selection of publication method
• Knowledge of how to leverage existing information into multiple publication formats
• Ability to analyze and compare various publication media
• Ability to summarize information and present recommendations
• Ability to reconcile conflicting data • Ability to listen attentively and interpret