When using the Report Configuration Tool, you may see Storage Navigator error codes and other error codes that are unique to the Report Configuration Tool. For Storage Navigator error codes, see Hitachi Storage Navigator
Messages. The error codes unique to the Report Configuration Tool and the corresponding actions are as follows.
Error code Error message Cause of error and action Return value EW_COMERR A certificate does not
become effective.
Please login again.
A certain period of time elapsed after a login. Log in again. 131
EW_COMERR Login is necessary.
Please login again.
A command was entered before logging in. Log in and then enter the command.
131
EW_ENFILE No such folder.
Please refer to the help.
The specified folder to download to is not found. See Report Configuration Tool command reference (raidinf commands) on page B-1 and specify the
parameter again.
131
EW_ENOMEM Memory allocate error.
Please other program terminate.
Allocation of internal memory fails. Close unnecessary programs or reboot the server.
245
EW_INVOPA Report name reserved.
Please check input '-report' parameter.
You cannot use the report name specified by the -report option.
Check the report name and specify a new one.
131
Error code Error message Cause of error and action Return value EW_INVOPT Invalid option.
Please refer to the help.
The hyphen (-) is not added to the option parameter. See Report Configuration Tool command reference (raidinf commands) on page B-1 and specify a new parameter.
131
EW_LNGARG Argument too long.
Please refer to the help.
Either of the following causes is possible.
• The length of a parameter of the command exceeds 256 bytes.
• The length of all the
parameters of the command exceeds 1,021 bytes.
See Report Configuration Tool command reference (raidinf commands) on page B-1 and specify a new parameter.
131
EW_MAXAPP Maximum application start.
Please check starting application.
The maximum number of Savable that you can connect simultaneously is exceeded. Log out of unnecessary SVPs and reconnect.
131
EW_MAXARG Maximum argument.
Please refer to the help.
The number of parameters of the command exceeds 10. See Report Configuration Tool command reference (raidinf commands) on page B-1 and specify a new parameter.
131
EW_REQOPT Required option list.
Please refer to the help.
The required option and parameters were not entered.
See Report Configuration Tool command reference (raidinf commands) on page B-1 and specify a valid option and parameters.
131
EW_SYSERR System error.
Please call to service center.
An internal error occurred.
Contact customer support. 131
EW_SYSERR Install path is too long.
Specify the install path with up to 240 bytes.
The installation path exceeds 240 bytes. Specify no more than 240 bytes.
131
EW_SYSERR Certificate file invalid.
Please call to service center.
Updating certificate file fails.
Contact customer support. 131
Error code Error message Cause of error and action Return value EW_SYSERR The file is illegal.
Please move 'raidinfcer' file from the installation directory.
The installation directory includes a file that will overlap with another file to be created by the Report Configuration Tool and the Report Configuration Tool cannot start.
Remove the overlapping file from the installation directory.
131
EW_SYSERR Log file invalid.
Please call to service center.
The log file cannot be accessed.
Contact customer support. 131
EW_UNWCMD Unknown command.
Please refer to the help.
The syntax of the command is not valid. See Report
Configuration Tool command reference (raidinf commands) on page B-1 and enter a valid parameter.
230
EW_UNWOPT Unknown option.
Please refer to the help.
The option and parameter are not valid. See Report
Configuration Tool command reference (raidinf commands) on page B-1 and input a new option and parameter.
252
EW_UNWOPT Invalid environment value.
Please confirm the setting of HTTP_PROXY.
Unable to connect to the proxy server specified by the
environment variable. Check the proxy server name.
252
EW_WEBERR Web access error.
Please confirm the setting of server.
An internal error occurred while connecting to the server. Check the setting of the server.
131
EW_WEBERR Server name can not be resolved.
Please check the setting of server name.
The server specified by the -servername option does not exist. Check the server name and specify a new server.
131
EW_WEBERR Server is no response.
Input argument server is incorrect or server is not ready.
No response from the server specified by the-servername option. Make sure that:
• The correct server name is specified.
• The settings of the server are correct.
131
EW_WEBERR Web access error.
Please check your network equipment and cables.
An internal error occurred while connecting to the server. Check the network devices and cables.
131
Error code Error message Cause of error and action Return value EW_WEBERR Web access error.
Please confirm the setting of proxy server.
An internal error occurred while connecting to the proxy server.
Check the settings of the proxy server.
131
EW_WEBERR Proxy server name can not be resolved.
Please check the setting of proxy server name.
Unable to connect to the proxy server specified by the
environment variable. Check the proxy server name.
131
EX_CMDRJE The control command
rejected. The execution of the entered command was rejected by the server.
Check the error messages of Storage Navigator.
221
8
Troubleshooting
This topic provides information for identifying and correcting problems with Storage Navigator.
□ Getting help
□ General troubleshooting
□ Checking alerts
□ Login errors
□ Java application errors
□ No-response errors
□ Incorrect display errors
□ UNIX operation errors
□ Other errors
□ Clearing Java and web browser caches
□ Firefox web browser problems on UNIX
□ Downloading dump files using the FD Dump tool
□ Saving Java log and trace files