The following table lists no-response errors:
Table 8-3 No-response errors
Error condition Probable cause / Recommended action 1 The following errors occur when using Storage
Navigator:
• 20121, 107024
• 20121, 107024 and 10,6027
The SVP web server might have been restarted.
Close Storage Navigator, wait 10 minutes, and then restart Storage Navigator.
2 Error (20121,107096) occurs repeatedly while you are using Storage Navigator.
A timeout error may have occurred on Flash Player.
Close the Storage Navigator window. Click X in the corner of the browser window or click the window and press Alt-F4.
Error condition Probable cause / Recommended action 3 The following errors occur when using Storage
Navigator:
• 20121, 107024
• 20121, 107025
• 20121, 107096
• 20121, 107097
This error may occur if the load to the Storage Navigator computer is high, or if you start multiple Storage Navigator by using multiple tabs in a tab browser or multiple browsers.Close the other applications which causes the high load, or make sure to start only one Storage Navigator
4 The following errors occur when using Storage Navigator:
• 20020, 108000 and 10,6027
• 10,6027
• The version of Storage Navigator installed on the Storage Navigator computer might not match the SVP version. Close all the windows of your web browser and then clear the cache of both Java and web browser.
• The Storage Navigator computer might have entered standby or hibernate mode. Restart the Storage Navigator computer.
• If a proxy server is used for network
connections, the proxy server cache may be storing the older version of the program. If the problem continues after you clear cache of both Java and web browser, contact your network administrator.
If none of the above actions solve the problem, save the Java trace file and log file on the Storage Navigator, and send them to customer support.
Then restart the Storage Navigator.
5 Storage Navigator does not respond.
Storage Navigator may hang in the following cases:
• The Storage Navigator main window is grayed out and does not display the percentage of progress, and you cannot perform any operation for a long period of time.
• When you move a window displayed in front of the Storage Navigator secondary window, the area behind the window remains gray and does not go back to normal for a long period of time.
• The entire Storage Navigator window is gray and does not go back to normal for a long period of time.
• You cannot perform any operation for a long period of time and the dialog box that says Loading... is not displayed.
• The dialog box that says Loading... opens when the window switches. However, you cannot move the dialog box or perform any operation for a long period of time.
When using the Storage Navigator main window, close the web browser. When using the Storage Navigator secondary window, exit Storage
Navigator by pressing Ctrl + Alt + Shift + D all at once.
If you cannot exit Storage Navigator, reboot the Storage Navigator computer or restart Storage Navigator after finishing Storage Navigator forcibly by the following way.
For the Storage Navigator main window:
• For Windows:
Exit all web browser, and then terminate the iexplorer.exe through the Task Manager.
• For UNIX:
Exit all web browser, and then terminate firefox-bin with the kill command.
For the Storage Navigator secondary window:
• For Windows:
Exit all applications using Java, and then terminate the javaw.exe and javaws.exe through the Task Manager.
• For UNIX:
Exit all applications using Java, and then terminate javaw and javaws with the kill
Error condition Probable cause / Recommended action 6 A network error occurred. There is no
response to any operation even after 30 minutes.
Restart the Storage Navigator computer. An operation may take over 30 minutes depending on the use condition. For example, when several Storage Navigator web clients are running, an operation may take a long time.
7 An internal error occurs, or a web browser
ended abnormally. Close all dialog boxes and log in to Storage Navigator again. If the same error occurs, restart the Storage Navigator computer.
8 During a Storage Navigator operation, the Internet Explorer web browser suddenly disappears.
Restart the Storage Navigator computer.
9 An error (1,4011) occurs while you are using Storage Navigator.
The clock time of the Storage Navigator computer may have been changed. Log in to Storage Navigator again.
10 The Storage Navigator computer reboots on
its own. Restart the Storage Navigator computer.
11 A Storage Navigator window is forcibly closed during a time-consuming process, such as LDEV formatting.
Close all windows, wait until processing finishes, and then restart Storage Navigator.
12 A Storage Navigator window is incorrectly closed by when you do one of the following:
• Click
• Use commands such as File > Close on the web browser
• Press the Alt and F4 keys
Restart Storage Navigator. If you cannot log in, wait for one minute and try again.
13 During a Storage Navigator operation, an
add-on (Flash10e.ocx) error occurs. Restart the Storage Navigator computer.
If this error occurs repeatedly, reinstall Adobe Flash Player on the Storage Navigator computer.
14 When you log out from the Storage Navigator,
an Internet Explorer error occurs. The probable causes are as follows:
• Internet Explorer has not been updated. Install the latest updates
• Internet Explorer may be configured incorrectly.
Re-install Internet Explorer.
15 • When you click Refresh View or Refresh All in the Storage Navigator main
window, the percentage of progress remains 99%.
• When you click Refresh or Refresh All in the Storage Navigator secondary window, it displays the message “Loading” for a long time.
The probable causes are as follows:
• Another application such as Command Control Interface may be changing configuration. The window will be refreshed shortly after the configuration change ends.
• Volume Migration operations, Quick Restore operations or Thin Image operations may be in progress. The window will be refreshed shortly after the operations end.
16 • Error 20123-108004 occurred during a Storage Navigator operation in the main window
• Another application such as Command Control Interface may be changing configuration.
Error condition Probable cause / Recommended action
• Error 110.67005 occurred during a Storage Navigatorr operation nn the secondary window,
• Volume Migration operations, Quick Restore operations, or Thin Image operations may be in progress.
• The configuration data may not be matched if a communication error occurs between the storage system and SVP.Wait awhile and then click File > Refresh All to reread the
configuration information, and then operate Storage Navigator again.
17 While you are using a Storage Navigator secondary Window, it closes unexpectedly and error 20020-108000 occurs.
Start the Storage Navigator secondary window from the Storage Navigator main window again. If this error occurs repeatedly, close all the Storage Navigator windows, and then clear the Java and web browser caches.
18 The Storage Navigator window turns white and the icon shown below displays in the center of the web browser when you use
Storage Navigator.
Restart the Storage Navigator computer.
19 Operations cannot be performed due to a problem with the Storage Navigator main window. For example, tables are not displayed correctly or some buttons are not displayed.
Logging out and back in does not solve the problem.
The Storage Navigator window setting information may have been saved with an incorrect value. Click Settings > Environmental Setting > Reset View to Settings in the Storage Navigator main window to clear the window setting information.
Then click any button in the Storage Navigator window and check that it operates correctly. You do not need to log out and back in.