4. Value Representations in the MAM Model
4.5 Experiment 5 Materials and Methods
4.2 Comprensión de las necesidades y expectativas de las partes interesadasComprensión de las necesidades y expectativas de las partes interesadas
Debido a su efecto o efecto potencial en la capacidad de la organización de proporcionar regular y Debido a su efecto o efecto potencial en la capacidad de la organización de proporcionar regular y sosteniblement
sosteniblemente productos y e productos y servicios educativos, la organización debe servicios educativos, la organización debe determinar:determinar: a)
a) las partlas partes intees interesadas resadas que sque son relevon relevantes pantes para eara el SGl SGOE;OE; b)
b) los rlos requisitos equisitos pertinentepertinentes de s de estas estas partes partes interesadas.interesadas. Estas partes interesadas deben incluir:
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ISO 21001:2018 (traducción oficial)
ISO 21001:2018 (traducción oficial)
La organización debe determinar los procesos para el SGOE y su aplicación a través de la
La organización debe determinar los procesos para el SGOE y su aplicación a través de la organización, yorganización, y debe:
debe: a)
a) determinar determinar las entrlas entradas readas requeridas y queridas y las salidalas salidas esperadas esperadas de es de estos prostos procesos;cesos; b)
b) determinar determinar la la secuencia secuencia e inte interacción eracción de de estos estos procesos;procesos; c)
c) determinar y determinar y aplicar los aplicar los criterios y lcriterios y los métodoos métodos (incluyendo s (incluyendo el seguimientel seguimiento, las medicioneo, las mediciones y loss y los indicadores de desempeño relacionados) necesarios para asegurarse de la operación eficaz y el indicadores de desempeño relacionados) necesarios para asegurarse de la operación eficaz y el control de estos
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ISO 21001:2018 (traducción oficial)
ISO 21001:2018 (traducción oficial)
g)
g) asegurándose de asegurándose de que que el el SGOE SGOE logre logre los los resultados previstos;resultados previstos; h)
h) comprendiendcomprendiendo, dirigiendo o, dirigiendo y apoyany apoyando a las persdo a las personas, para coonas, para contribuir a lntribuir a la eficacia del Sa eficacia del SGOE;GOE; i)
i) promoviendo promoviendo la la mejora mejora continua;continua; j)
j) apoyando apoyando otros otros roles pertroles pertinentes de inentes de la dirección, la dirección, para depara demostrar mostrar su liderazgsu liderazgo en o en la forma la forma en la quen la quee aplique a sus
aplique a sus áreas de responsabilidad;áreas de responsabilidad; k)
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