Associated view menu
4.6.1.9 On-call groups
The Groups branch displays in its associated view the list of the defined groups.
The groups represented with the icon are the groups in which there is no active team (no team scheduled, team changeover not performed or group in derogation state without redirection of the calls). The groups represented with the overlapped symbol are those in which the active team is not reachable (all operators off duty or with invalid dial numbers).
The order of the groups can be customized in the tree and in the report view associated with the Groups branch.
To move a group, click on its icon with the mouse left button, drag the icon (keeping the mouse button pressed) over the icon of the group AFTER which the group is wished to be moved, and then release the mouse button. To move a group to the first position, drag its icon over the Groups icon.
The list of groups allows some actions to be performed on the selected groups:
• The call of one or several groups simultaneously, meaning the call of the active teams of each of the selected groups.
• The locking of the calls for one or more groups, meaning the forcing to the derogation state of the selected groups, without redirection of the calls to a team.
Tree menu
Program Configuration of the weekly on-call programs (see § 5.5 “On call program”). Add a group Creation of a new on-call group (see
§ 5.3.1 “On-call group properties”).
Configuration Configuration of the group list (see § 5.3 “On call groups”).
Associated view menu
Open Open the list of the teams or of the operators of the selected group.
Call Call of the active team in every selected group (see § 6.9 “Sending a message”). Call locked Locking / Unlocking of the calls of the
group (see § 6.14 “Schedule derogation /
Call locking”).
Program Configuration of the weekly on-call program of the selected group (see § 5.5
Properties Edition of the properties of the selected group (see § 5.3.1 “On-call group properties”).
The synoptic view associated with each group branch displays either the list of teams of the group or the list of all the operators assigned to the group. The choice of the displayed list is done by clicking on the button of the browsing bar.
To assign users to a group, various methods can be used:
• Directly create a new operator in the group by selection of the Add a user command in the contextual menu associated with the Users view. A dialog box allows the parameters of the user to be configured (see § 5.1.1 “User properties”).
• Use the Paste command of the contextual menu, to insert in the group a list of operators who were prior copied in the clipboard (XML format) from the user list, another group or a team. The copied operators are just assigned to the group. They are not removed from the user list or from the origin group or team.
• Perform a “drag-and-drop” operation: the operators are first selected in the view associated with the Users branch, or any group or team branch, then dragged with the mouse over the icon of the target group. The operators dragged and dropped are just assigned to the group. They are not removed from the user list. If they are issued from another group or team, they are automatically detached from it, except if the CTRL key is keeping pressed at the dropping time (cursor “+” displayed to signal a copy operation).
When the option Create a team for each user added to a group is validated in the dialog box of group configuration (see § 5.3 “On call groups”), a team is automatically created each time an operator is added to a group, giving it the name of the added operator. It is also possible to directly create a team in a group by using the Add a team command from the contextual menu associated with the group.
The synoptic view which presents the list of the group users displays the duty and relief status of the users in the group:
• The duty status of the operators is signaled by the overlapped symbol for the off-duty operators. The duty status of one or more operators can be switched by using the Off duty command of the contextual menu.
• The relief status of the operators in the group is signaled by the overlapped symbol 2 on the icon of the relief operators. The relief status of one or more operators can be switched by using the Relief user command of the contextual menu.
One or more operators can be set off-duty and substituted by using the Substituted by… command in the contextual menu to designate a substitute in the group for the selected users.
The list of the numbers to call for each operator is displayed in the in the report view of the operators of the group.
This view can be used as starting base for the assignment of the operators to the other defined groups or teams of the group, by “drag-and-drop” or “copy-paste” operations. The order of the operators in the group can be modified. To move an operator, click with the mouse left button on its icon or on its line in the list, drag it, keeping the mouse button pressed, over the operator line AFTER which the dragged operator is wished to be moved, then release the mouse button.
Tree menu
Call Call of the active team of the group (see § 6.9 “Sending a message”).
Call locked Locking / Unlocking of the calls of the group (see § 6.14 “Schedule derogation /
Call locking”).
Program Configuration of the weekly on-call program of the group (see § 5.5 “On call
program”).
Add a user Creation of a new operator assigned to the group (see § 5.1.1 “User properties”).
Add a team Creation of a new team in the group (see § 5.4.1 “Team properties”).
Paste Assignment to the group of a list of operators prior copied in the clipboard (XML format) from the user list, another group or a team.
Delete Deletion of the group. After confirmation, the group and its teams are definitively deleted. The operators assigned to the group are not deleted.
Rename Change the name of the group.
Properties Edition of the properties of the group (see § 5.3.1 “On-call group properties”).
Team view menu
choice
Open Open the list of the operators of the selected team.
Call Call of the active (not relief) operators of the selected teams (see § 6.9 “Sending a
message”).
On-call (forced) Begin / End of the redirection of calls (derogation) to the forced team (see § 6.14 “Schedule derogation / Call locking”).
Team changeoverStart of on-call time (clock in). The name of the operator performing the team
changeover is asked for confirmation (see § 6.13 “Team changeover”). This command is only proposed for the teams that are scheduled on the next period.
Properties Edition of the properties of the team (see § 5.4.1 “Team properties”).
User view menu
choice
Call Call of the selected operators (see § 6.9 “Sending a message”).
Off duty Switch the selected operators to “Off- duty” / “On-duty”.
Substituted by Switch the selected operators to “Off- duty” with designation of a substitute for the group (see § 6.8 “Definition of
substitutes”).
Relief user Switch the selected operators to the “Relief” / “Active” status in the group. Add a user Creation of a new operator assigned to the
group (see § 5.1.1 “User properties”).
Copy Copy the properties of the selected operators to the clipboard (XML format) for later paste in groups and teams.
Paste Assignment to the group of a list of operators prior copied in the clipboard (XML format) from the user list, another group or a team.
Delete Deletion of the selected operators. The operators are only removed from the group. They remain defined in the user list. Properties Edition of the properties of the selected operator
(see § 5.1.1 “User properties”).
4.6.1.10 Teams
Each team branch displays in its associated view the ordered list of the users of team. The team represented with the icon is the active team of the parent group (team called in case of alarm concerning the group). The teams represented with the overlapped symbol are those that are not reachable (all operators off duty or no valid dial numbers defined).
The order of the teams in a group can be customized in the tree. To move a team, click on its icon with the mouse left button, drag the icon (keeping the mouse button pressed) over the icon of the team AFTER which the team is wished to be moved, and then release the mouse button. To move a team to the first position in the group, drag its icon over the icon of its parent group.
To assign users to a team, various methods can be used:
• Directly create a new operator in the team by selection of the Add a user command in the contextual menu associated with the “User” view. A dialog box allows the parameters of the user to be configured (see § 5.1.1 “User properties”).
• Use the Paste command of the contextual menu, to insert in the team a list of operators who were prior copied in the clipboard (XML format) from the user list, a group or another team. The copied operators are just assigned to the team. They are not removed from the user list, nor from the origin group or team.
• Perform a “drag-and-drop” operation: the operators are first selected in the view associated with the Users branch, or any group or team branch, then dragged with the mouse over the icon of the target team. The operators dragged and dropped are just assigned to the team. They are not removed from the user list. If they are issued from another group or team, they are automatically detached from it, except if the CTRL key is keeping pressed at the dropping time (cursor “+” displayed to signal a copy operation).
The operators added to a team are automatically added to the parent group. The following actions can be performed on the team selected in the tree:
• Call of the team, resulting in the automatic selection of the active (not relief) operators of the team for a message transmission.
• Perform a team changeover to signal that the team that was scheduled begins it on-call period. After declaration of the operator who clock in, the team becomes active (icon
).
• End of on-call period (only for the scheduled active team), meaning that the team as ended its on-call time. After identification of the operator who clock out, the team becomes inactive (icon ).
• Forcing of the active team, corresponding to a derogation of the group with redirection of the calls to the forced team, without time limitation (see § 6.14 “Schedule derogation /
Call locking”). The forced team becomes active (icon ), the possible old active team
being automatically deactivated. The same command on a forced team (command On- call (forced) checked in the contextual menu) ends the forcing.
Tree menu
Call Call of the active (not relief) operators of the team (see § 6.9 “Sending a message”). On-call (forced) Begin / End of the redirection of calls
(derogation) to the forced team (see § 6.14 “Schedule derogation / Call locking”).
Team changeoverStart of on-call time (clock in). The name of the operator performing the team
changeover is asked for confirmation (see § 6.13 “Team changeover”). This command is only proposed for the teams that are scheduled on the next period.
Delete Deletion of the selected teams. After confirmation, the teams are definitively deleted. The operators of the teams are not deleted. Rename Change the name of the team.
Properties Edition of the team properties (see § 5.4.1 “Team properties”). The synoptic view of the team displays the duty and relief status of the operators in the team:
• The duty status of the operators is signaled by the overlapped symbol for the off-duty operators. The duty status of one or more operators can be switched by using the Off duty command of the contextual menu.
• The relief status of the operators in the team is signaled by the overlapped symbol 2 on the icon of the relief operators. The relief status of one or more operators can be switched by using the Relief user command of the contextual menu.
One or more operators can be set off-duty and substituted by using the Substituted by… command in the contextual menu to designate a substitute in the parent group of the team for the selected operators.
The list of the numbers to call for each operator is displayed in the in the report view of the operators of the team.
This view can be used as starting base for the assignment of the operators to the other teams of the group or other groups, by “drag-and-drop” or “copy-paste” operations.
The order of the operators in the team can be modified. To move an operator, click with the mouse left button on its icon or on its line in the list, drag it, keeping the mouse button pressed, over the user line AFTER which the dragged operators is wished to be moved, then release the mouse button.
Associated view menu
Call Call of the selected operators (see § 6.9 “Sending a message”).
Off duty Switch the selected operators to “Off- duty” / “On-duty”.
Substituted by Switch the selected operators to “Off- duty” with designation of a substitute for the parent group of the team (see § 6.8 “Definition of substitutes”).
Relief user Switch the selected operators to the “Relief” / “Active” status in the team.
Add a user Creation of a new operator assigned to the team (see § 5.1.1 “User properties”). The created operator is automatically added to the parent group.
Copy Copy the properties of the selected operators to the clipboard (XML format) for later paste in groups and teams.
Paste Assignment to the team of the operators prior copied in the clipboard (XML format) from the user list, a group or another team. The assigned operators are automatically added to the parent group.
Delete Deletion of the selected operators. The operators are only
removed from the team. They remain defined in the user list and assigned to the parent group.
Properties Edition of the properties of the selected operator (see § 5.1.1 “User properties”).