Phone Installation

This section does not cover the installation of IP and wireless phones. They are covered by the following separate documentation:

• IP Office 3600 Series Installation Manual.

• IP Office H323 IP Phone Installation Manual.

• IP Office Compact DECT Installation Manual.

• IP DECT Installation Manual.

• IP Office SIP Phone Installation Manual.

This section assumes that phones are being connected to IP Office within an existing RJ45 structured cabling system. If phone connections are being made through older punchdown wiring systems then the installer is expected to be qualified and approved for that type of installation.

Out of Building Connections

Connection to analog and digital phones not located in the same building as the IP Office is only supported with the addition of additional protective equipment and additional installation requirements. See Out of Building Telephone Installations.

Phone Installation:

7.1 Installing 2400/5400 Series Phones

Normally, when the IP Office system is restarted and Manager is running, the system will compare the firmware loaded on 2400/5400 Series phones against those available in the Manager directory and automatically upgrade if necessary.

There may be some rare cases where new firmware files are provided and it is necessary to force the phones to upgrade.

Information Required

• o Planning Chart

This should indicate which extension should connect to which ports on the IP Office system. It should also include intended extension numbers and user details.

Parts and Equipment Required

• o 2400/5400 Series Phone

Each phone includes a handset and handset cord. No line cord is included. A plastic-wedge is provided to change the phone's angle for wall or desk mounting. In addition for XX10 and XX20 models an adjustable desk stand is included.

• o Phone connection cable

These phones are not supplied with a line cord. The cable required will depend on the ports provided at each user position.

• o RJ45-to-RJ11 Cable

This type of cable will be required if an structured cabling system has been used.

• o RJ11-to-RJ11 Cable

This type of cable is required if a traditional RJ11 phone socket has been provided at the user position.

• o IP Office connection cable

Typically an RJ45-to-RJ45 cable is required for connection from the structured cabling system patch panel to the IP Office control unit or expansion unit DS port.

• o Wall Fixings

The phone base is designed to fit directly onto a standard US telephone jack wall plate. Outside the US, two M3 pan-head screws are required, positioned 79mm apart vertically around the phones centerline.

Tools Required

• o Manager PC

During installation each 2400/5400 series phone requests software from Manager and then loads that software before becoming operational.

• o Desk Mounting

No additional tools required.

• o Wall Mounting

If not using a US telephone jack wall plate; drills, screw-drivers and measures for the installation of M3 pan-head screws and wall fixings.

Procedure: Desk Mounting

1. At the IP Office end, check that each DS port is connected to the appropriate port in the structured cabling system patch panel.

2. Start Manager. During installation each 2400/5400 series phone requests software from Manager and then loads that software before becoming operational.

3. Unpack the phone.

4. The phones are supplied with the plastic mounting wedge in the wall mounting position as this allows a smaller box size.

5. Slide off the plastic wedge and reattach it in the opposite position so that the phone is now angled for use on a desk.

6. Connect the handset cord to the handset.

7. Connect the handset cord to the port labeled HAC. This is normally located on the left-hand side of the phone.

8. Connect the line cord to the port marked with a symbol.

9. Connect the line cord to the desk socket.

10.The phone should display Upgrading firmware, please wait and then FIRMWARE UPDATE IN PROGRESS. Once this has completed the should briefly display New Calls: 0 and then the current users name and extension number.

11.For XX10 and XX20 models, assemble the adjustable desk stand. Attach the stand to the base of the phone.

Phone Installation: Installing 2400/5400 Series Phones

Procedure: Wall Mounting

1. If a standard US telephone jack wall plate is not being used, prepare the wall fixings for the M3 pan head screws being used to mount the phone.

2. At the IP Office end, check that each DS port is connected to the appropriate port in the structured cabling system patch panel.

3. Start Manager. During installation each 2400/5400 series phone requests software from Manager and then loads that software before becoming operational.

4. Unpack the phone.

5. The phones are supplied with the plastic mounting wedge in the wall mounting position as this allows a smaller box size.

6. Slide off the plastic wedge and remove the self-taping screw that is taped inside the wedge.

7. Reattach the plastic wedge in its original position. The self-taping screw can be used to lock the plastic wedge in position.

8. Just below the phones hook-switch is a small plastic square. Remove this and then reinsert it so that a plastic lug projects out towards the hook-switch. This helps ensure that the handset stays in position when the phone is wall mounted.

9. Connect the handset cord to the handset.

10.Connect the handset cord to the port labelled HAC. This is normally located on the left-hand side of the phone.

11.Connect the line cord to the port marked with a symbol.

12.Connect the line cord to the wall socket.

13.The phone should display Upgrading firmware, please wait and then FIRMWARE UPDATE IN PROGRESS. Once this has completed the should briefly display New Calls: 0 and then the current users name and extension number.

14.The line cord can be run through the channel in the base of the phone to space at the center. This space can be used to conceal excess cable.

15.Slide the phone onto the exposed heads of the wall mounting position.

Additional Procedures

Procedure: Checking the Firmware on a 2410 or 5410 Phone

1. Press Exit to ensure that the phone has exited any other usage mode.