Using the External Output Port

All the IP Office control units are equipped with a EXT O/P port. The port is marked as EXT O/P and is located on the back of the control unit adjacent to the power supply input socket.

The port can be used to control up to two external devices such as door entry relay switches. The usual application for these switches is to activate relays on door entry systems. However, as long as the criteria for maximum current, voltage and if necessary protection are met, the switches can be used for other applications.

The switches can be switched closed, open or pulsed (closed for 5 seconds and then open). This can be done in a number of ways:

• Using IP Office short codes.

• Through the Door tab in Phone Manager Pro.

• Through the Door Release option in IP Office SoftConsole.

• Via the Open Door action in Voicemail Pro.

Default Short Codes

The following are the default short codes in the IP Office configuration for external output switch operation. They use the short code features Relay On (closed), Relay Off (open) and Relay Pulse.

State Switch 1 Switch 2

Closed *39 *42

Open *40 *43

Pulse *41 *44

9.5.1 Port Connection

These ports are found on the rear of all IP Office control units. They are used for connection to external switching relays.

The port uses a standard 3.5mm stereo jack plug for connection.

The IP Office is able to open (high resistance), close (low resistance) or pulse (close for 5 seconds and then open) two switches within the port. Either switch can be operated separately. These switches are intended for activation of external relays in systems such as door opening systems.

• CAUTION: In installations where this port is connected to a device external to the building, connection must be via a towerMAX SCL/8 Surge Protector and a protective ground connection must be provided on the IP Office control unit.

EXT O/P Pin Description

1 Switch 1.

2 Switch 2.

3 0 Volts (Ground/Chassis)

• Switching Capacity: 0.7A.

9.6 License Keys

Various IP Office features and applications require entry of license keys into the system's configuration. The license keys are unique 32-character codes based on the feature being activated and the serial number of the IP Office system's Feature Key dongle.

• Example 1: Enabling Software Features

In the example above, the IP Office system has a valid Phone Manager Pro license. In this case the license is for 20 instances. That means that up to 20 IP Office users can be configured to use Phone Manager Pro

simultaneously. Their previously license free Phone Manager Lite software will automatically change to display Phone Manager Pro features.

• Example 2: Enabling Software and Features

The example above the IP Office also a license for Voicemail Pro. This initial Voicemail Pro license provide for 4 ports between the IP Office system and the Voicemail Pro PC. Additional Voicemail Pro (ports) licenses can be added to cumulative increase the number of port up to the limit supported by the particular type of IP Office control unit.

When a license key is entered into the IP Office configuration, the following information is shown.

• Status

The status, which is Unknown until the configuration file is sent back to the IP Office system.

• License

The name of the licensed feature. This may differ from the ordered RFA name.

• Instances

Depending on the license, this may be the number of ports enabled or number of simultaneous users of the licensed feature. Sometime the number of instances is specified in the license name.

Additional Processes: License Keys

9.6.1 Feature Key Dongles

Various IP Office features and applications require entry of a licence key or keys into the system's configuration. Each licence key is a unique 32-character number based on the feature being activated and the serial number of a Feature Key dongle installed somewhere with the IP Office system.

PC-Less Licensing

Uses a feature key dongle inserted or attached to the rear of the control unit. This method can be used with any of the IP Office control units supported by IP Office 4.0 and is mandatory with the IP500 control unit.

PC-Base Licensing

This method uses a dongle attached to a PC running the IP Office Feature Key server application. This PC must be on the same LAN segment as the IP Office control unit. Typically the dongle and IP Office Feature Key server application are installed on the same PC as the IP Office Voicemail Pro application if present.

There are three type of Feature Key dongle available. The serial number is printed either directly onto the dongle or onto a label on the dongle.

Feature Key Type Description SOE IP406

V2

Inserts into a dedicated slot on the rear of the IP500 control unit. This card is required on IP500 systems even if not using any IP Office licenses.

MU-Law 700417470

A-Law 700417488 Serial Plugs directly into the DTE serial port on the rear of

the control unit allowing PC-less operation.

700293095

Parallel Plugs into the appropriate port on a PC running the IP Office Feature Key server application. This PC must on the same LAN segment as the IP Office control unit.

700185234

USB 700261506

Software Upgrades

When upgrading the IP Office administrator applications suite on a PC hosting the Feature Key Server software, the USB feature key dongle should be removed prior to the upgrade. Following the upgrade, reinsert the USB Feature Key and either restart the PC or manually restart the Sentinel System Driver service.

If the Feature Key Server software is upgraded with the USB Feature Key installed and all licenses are now reported as invalid, remove the USB Feature Key and the Feature Key server software. Ensure that the USB Feature Key is

uninstalled from the list of USB Hardware on the USB port. Then reinstall the Feature Key Server software.

9.6.2 Installation Requirements

Software

• The IP Office Administration CD contains the Feature Key Server software. This is required for use with USB and parallel port licence keys.

Feature Key

• Ensure that the serial number on the Feature Key dongle is noted and recorded in a safe location. The number is printed on the Feature Key dongle and prefixed with SN.

Feature Key Server PC

Only required if using a Parallel Port or USB Feature Key. Not applicable if using a Serial Port Feature Key dongle.

• Windows 2003 or XP are strongly recommended as the Feature Key Server is then able to install as a service, giving greater reliability.

• The server PC should be located in a secure area. The Feature Key device is fundamental to the correct operation of many features, so a record of its location and serial number must be kept.

• Parallel Port Feature Key:

• A 25-pin Parallel port 1, set to bidirectional operation in the PC's BIOS.

• Bidirectional parallel port operation is the normal default on most PCs.

• WARNING: Do not connect a printer to the parallel port Feature Key dongle. Poorly wired printer cables or printers that have not been earthed correctly can cause the parallel port Feature Key to stop working.

• USB Feature Key:

• USB 1.1 or 2.0. Type A connector.

• IP Office 1.4 Admin suite or later.

Network

• The PC should be configured and tested for TCP/IP networking.

• It should be on the same network segment as the IP Office. That is data traffic between the IP Office and the Feature Key Server PC should not require routing.

• The PC should have a fixed IP address. Whilst PC's in a DHCP network usually retain the same IP address between reboots this is not guaranteed.

• If the IP Office is acting as a DHCP server, then in default it uses addresses 192.168.42.2 to 192.168.42.201 for DHCP clients. This leaves addresses between 192.168.42.202 and 192.168.42.254 free for devices that require fixed IP addresses.

Additional Processes: License Keys

9.6.3 Serial Port Feature Key Installation

1. Plug the serial port Feature Key dongle into the serial port on the IP Office control unit (IP Office Small Office Edition, IP406 V2 and IP412 control units).

2. Start Manager and receive the IP Office system's configuration.

3. Select System.

4. On the System tab, the License Server IP Address field is used to set the location of the feature key. For a serial port license key, set the License Server IP Address to be blank.

5. Click OK.

6. Select License.

7. To add a license, click and select License. Enter the new license click OK.

8. The Status of the new license should show Unknown and name the license as expected. If its Status is Unknown and name Invalid, the most likely cause is incorrect entry of the license key characters.

9. Click on to send the configuration back to the IP Office. The menu that appears will indicate whether a reboot is required.

10.Use Manager to receive the configuration again and check that the status of the license. It should now be Valid.

9.6.4 Parallel / USB Port Feature Key Installation

1. Plug the Feature Key dongle into the PC's parallel or USB port.

2. Insert the IP Office Administrator Applications CD and let the installation wizard auto-start.

3. In the Select Features menu, ensure that Feature Key Server is selected. Do not change any other options as this will trigger their removal if already installed.

4. Having installed the software, the system will reboot.