This part includes descriptions of most common printer features. It includes the following main sections:
About the Printer on page 73.
Icons on page 74.
LCD Settings on page 74.
Receipts on page 75.
Tickets on page 76.
Mobile Printer Troubleshooting on page 77.
Mobile Printer Preventive Maintenance on page 77.
About the Printer
ICS offers Zebra® QL and QL Plus Series mobile printers with Hand Held installations. Complete documentation for each model printer is proved by the QL and QL Plus
Series User Guide available on th
To begin using the printer, turn the power on and confirm the wireless connection.
If the wireless icon appears on the LCD screen, then the printer is connected.
SHOULDER STRAP HOLDER LOCATED ON BOTH SIDES OF LCD SCREEN
SELECT BUTTON. PRESS TO SELECT ITEM FROM LCD MENU SCROLL BUTTON. PRESS TO SCROLL LCD MENU ITEMS RECEIPT PAPER COMPARTMENT
LATCH RELEASE ON BOTH SIDES TO UNLOCK PAPER COMPARTMENT
COMMUNICATION PORT POWER BUTTON
FEED BUTTON. PRESS TO ADVANCE THE PRINTER PAPER
LCD SCREEN SHOULDER STRAP HOLDER
LOCATED ON BOTH SIDES OF LCD SCREEN
SELECT BUTTON. PRESS TO SELECT ITEM FROM LCD MENU SCROLL BUTTON. PRESS TO SCROLL LCD MENU ITEMS RECEIPT PAPER COMPARTMENT
LATCH RELEASE ON BOTH SIDES TO UNLOCK PAPER COMPARTMENT
COMMUNICATION PORT POWER BUTTON
FEED BUTTON. PRESS TO ADVANCE THE PRINTER PAPER
LCD SCREEN
Figure 63. Hand Held POS Printer Detail
MAC Address
1 With the printer power off, hold down both the feed and power buttons.
2 Release the feed button. A complete status report is printed. The MAC address appears in the Wireless Communications section.
Figure 64. Partial Status Report Showing MAC Address
Icons
The LCD screen will display icons related to status of the different printer functions. The following table provides a description of the common icons.
Table 4. Hand Held POS Printer Icons Icon Status
Wireless connection. When displayed on the LCD screen, the printer is receiving a wireless signal.
Battery power status. If flashing, the battery power is getting low. Printer paper compartment is not closed.
If flashing, the printer is out of paper. The printer is receiving a file.
LCD Settings
In addition to the status icons, the printer settings and functions can be displayed on the LCD screen. The scroll and select key will allow you to view the settings for the Printer and Network. The Display option allows you to view and modify some of the settings. All other settings cannot be changed directly on the printer. Setting changes must be completed in the Label Vista™ program:
Note: Label Vista is free software for designing labels for CPCL-
compatible Zebra mobile or Comtec mobile printers. Label Vista combines an intuitive graphically-based user
environment with powerful but easily mastered editing tools. Label Vista also allows the easy creation of format files that remain resident in the printer, for simple merges with variable data files sent from the host, effective for printing labels that have a mixture of constant and variable data fields.
Table 5 displays the various menu items and settings.
Table 5. Mobile Printer Settings
Menu Setting
Sensor Type Default set at Bar.
Baud Rate Default is 19200. Optional settings are 9600 and 32400. Data Bits Default is 8. Optional setting is 7.
WLAN ID Value is factory set.
Label Top Default is 000. Optional settings: Increase +120 dots max or Decrease -120 dots max.
Left Position Default is 000. Optional settings: Increase +120 dots max or Decrease -120 dots max.
LCD Contrast Default is 0. Optional settings are Increase or Decrease.
No-activity Timeout Default set at 60 seconds. Optional settings are 5 min, 10 min, 30 min, or custom.
Tear-off Position Default is 00. Optional settings: Increase +120 dots max or Decrease -120 dots max.
Media Type Default is Label. Optional setting is Journal. Media Width
Sensing Default set at Off. Optional settings are On and Display Width.
LCD Backlight Default is Off. Optional settings are On and Momentary on with time delay. Factory Reset Use to reset printer to all factory settings. Default is set to No. Changing this
to Yes will reset the printer to the factory settings.
Receipts
Figure 65. Sample POS Receipt, No Bar Code
Receipts include a CTN number and payment method.
Tickets
Receipts that include a barcode are known as tickets. Tickets are printed if your Hand Held is configured as a presell device or if it is configured as a POS with pre-ticketing. You can also select Reports >Reprint Ticket, and then enter a ticket number (instead of a transaction number) to create a duplicate ticket.
Figure 66. Sample Ticket from Hand Held with Presell Ticketing
A taxable sale on a presell ticket shows the pre-tax price (e.g., 9.43+Tax). The sale is not totaled on a presell ticket.
Mobile Printer Troubleshooting
The following table displays some common printer issues that you can easily correct.
Table 6. Mobile Printer Troubleshooting
Issue Solution
No Power Check the battery for proper installation.
Paper not feeding Confirm the paper compartment is latched. Check for paper jam. Poor or faded print Clean print head.
Battery icon is flashing Check battery and recharge or replace. Partial, missing, garbled
print, or no print Clean print head, check for paper jams, check paper alignment, confirm paper compartment is closed, or check baud rate.
Mobile Printer Preventive Maintenance
It is important to periodically perform routine cleaning and maintenance to keep your printer in good working condition. Many of the printer parts, such as the print head, platen roller, peal bar, scraper, and tear bar, can be cleaned using a cotton swab saturated with alcohol. The exterior can be cleaned using a warm, damp cloth. For the interior, use a brush or compressed air to remove dust from the sensors.