This part includes descriptions and step-by-step procedures for using the commands on the Reports menu. It includes the following main sections:
About the Reports Menu on page 66.
Using the Sales Statistics Command on page 67.
Using the Hourly Statistics Command on page 68.
Using the Balance Inquiry Command on page 70.
Using the Cars on Stack Command on page 71.
Using the Reprint Ticket Command on page 72.
About the Reports Menu
The Reports menu contains additional Hand Held commands used to view sales and labor information.
Figure 57. Reports Menu
The following table summarizes the Reports menu items and their functions. More detailed explanations appear in the following sections.
Table 3. Reports Menu Functions Menu Item Function
Sales Statistics Select Sales Statistics to see the statistics for the specific greeter who is currently logged into the Hand Held.
Hourly Statistics Select Hourly Statistics to see sales data for the whole site, not just the transactions processed at the Hand Held. The Statistics screen shows sales data for both the current hour and the entire day.
Balance Inquiry Select Balance Inquiry to check the balance on a gift card.
Cars on Stack Select Cars on Stack to see the total number of cars currently on the stack according to Tunnel Master software. If Options > Stacking is selected, then cars are added to the stack when transactions are processed at the Hand Held.
Reprint Ticket Select Reprint Ticket to print a duplicate ticket or receipt. Any valid ticket or receipt number can be reprinted.
Using the Sales Statistics Command
Figure 58. Sales Statistics
The current greeter appears in the title bar (e.g., John Smith). The statistics shown represent vehicles and sales for that person for the day.
Cars: Number of vehicles that purchased a Base wash service from the WA profit center. This is the only type of service counted in this number. It does not include, for example,
Base services from the WD profit center. Likewise, it does not include Misc. transactions from other profit centers (e.g., LB, IM, etc.). It is only Base wash services from the WA
profit center.
Cars Buying Extra: Of the total Cars (above), this is the number of vehicles that also purchased Extra services from the WA profit center. This is the only type of service counted in this number. It does not include, for example, Extra services from the WD
profit center or Other services from the WA profit center. Likewise, it does not include
Misc. transactions from other profit centers (e.g., LB, IM, etc.). It is only Extra services from the WA profit center.
% Cars Buying Extra:Cars Buying Extra divided by Cars.
Sales/Car: Average pre-tax sales per car, as Cars is defined (above).
Extra Sales/Car: Average pre-tax Extra sales per car, as Cars Buying Extra is defined (above).
%Extra Sales/Car: The Extra Sales/Car number divided by the Sales/Car number. This represents the percent of extra sales for the average pre-tax sales per car.
Using the Hourly Statistics Command
Figure 59. Hourly Statistics
The Statistics screen shows both the hourly and daily pre-tax totals for the entire site, including all attended and unattended POS devices. Statistics for the most recent hour appear in the left column. Statistics for the current day appear in the right column.
Cars. Number of vehicles that purchased a Base wash service from the WA profit center. This is the only type of service counted in this number. It does not include, for example,
Base services from the WD profit center. Likewise, it does not include Misc. transactions from other profit centers (e.g., LB, IM, etc.). It is only Base wash services from the WA
profit center.
Sales/Car. Average pre-tax sales per car, as Cars is defined (above).
Ext. Sales/Car. Average pre-tax Extra sales per car. Of the total Cars (above), this is the number of vehicles that also purchased Extra services from the WA profit center. This is the only type of service counted in this number. It does not include, for example, Extra
services from the WD profit center or Other services from the WA profit center. Likewise, it does not include Misc. transactions from other profit centers (e.g., LB, IM, etc.). It is only Extra services from the WA profit center.
%Ext. Sales. The percentage of vehicles purchasing Extra services from the WA profit center.
Req. Man Hours. This number reflects the number of labor hours required to process the number of Cars for each hour. This number is critical to proper labor management. Each operator must decide what standards he or she desires for speed and quality of service. Once this is determined these standards are setup in Tunnel Master by selecting Config > Management Standards. The manager should then review at least hourly to see that he or she has correctly staffed the facility for that hour and make adjustments as necessary.
Man Hours. This number reflects the total number of hours worked for all employees who have clocked into the system time clock, up to the time that is being viewed. By taking this and comparing it to the Req. Man Hours figure the manager can determine if he or she should send workers home or if additional workers should be brought onto the time clock.
Note: Employees working who are not clocked into the system time
clock will not be accounted for and these important operational indicators will be inaccurate.
Cars/Man Hour. The Cars/Man Hour (CPMH) is an industry standard in the calculation of labor productivity. Though the car wash industry has identified a 3.0 ratio as being the benchmark level for most full service car wash operations, this ratio becomes impossible to achieve at lower car volume levels and possible to exceed at higher volumes. Other factors such as facility layout, type of wash operation, (e.g., hand wash vs. equipment) will affect the productivity of a particular facility. It is therefore recommended that the operator carefully review the facility to ascertain the desired ratio and manage this ratio on an hourly basis, based on car volumes. The Cars/Man Hour ratio is determined by dividing the number of transactions which include a “Base” service divided by the number of hours worked of all employees who have clocked into the system time clock.
Labor/Car. This performance indicator identifies the actual labor cost per car during the measured time frame. This is calculated by taking the total dollar value of all wages paid divided by the number of vehicles (Base transactions) processed up to the time the report is calculated.
% Labor/Sales. Another industry standard for calculating productivity is the
%Labor/Sales. Again, industry standards have indicated 33 – 35% to be a desirable level. This percentage however is directly related to the performance of the service writer. An aggressive salesperson selling a lot of high-dollar services will push this indicator lower; whereas, a salesman selling only base-level services will push this indicator higher. It is therefore recommended that a good operator focus on Required man-hours for manpower productivity and use the % Labor/Sales indicator as a reference to overall facility sales performance. This percentage figure is computed by taking all sales and dividing that total by the total dollar value of the labor on the time clock up to the time the report is calculated.
Using the Balance Inquiry Command
To check the balance on a gift card, follow these steps:
Figure 60. Gift Card Balance Inquiry Screen
2 Swipe the gift card or enter the gift card number manually in the Account Number box, and then tap Finalize. The Gift Card Balance message appears.
Figure 61. Gift Card Balance
3 Tap Ok.
Using the Cars on Stack Command
Stacking allows the Hand Held to add transactions to the stack after a sale has been finalized. The stack is a first-in, first-out list of wash services programmed into the controller for each car prior to entering the tunnel. In a real-world setting, the stack is the line of vehicles going into the tunnel. These vehicles have been sold a car wash but have not yet been processed.
Tap Reports > Cars on Stack. The Cars on Stack message appears.
Figure 62. Cars on Stack Message
Using the Reprint Ticket Command
You can reprint a ticket at the Hand Held.
Enter any valid ticket number from any attended or unattended POS device.
You can reprint tickets from previous days and closed shifts.
You can enter either a ticket number or a transaction number. If the vehicle has been washed and the services paid for, then the ticket number is removed from the system. In this case, you should enter a transaction number.
To reprint a ticket, follow these steps:
1 Tap Reports > Reprint Ticket. The Ticket Number dialog box appears. The last ticket processed by the Hand Held appears in the box.
2 Enter a ticket number or a transaction number in the box.
If you entered a ticket number, check the Ticket check box. If you entered a transaction number, clear the Ticket check box.
3 Tap OK. The ticket is re-printed