17,933Total Staff Hours Committed

017 - Finance

FY 2010/11 Hours FY 2010/11

Budget Full Time Positions

564 0.30

Assistant Director Administrative Services – Finance

1,880 1.00 Purchasing Specialist 564 0.30 Accounting Manager 3,760 2.00

Customer Service Representative

5,640 3.00

Revenue Investigator

12,408 6.60

Total Full Time Positions

FY 2010/11 Hours FY 2010/11

Budget Part Time Positions (Number of Employees, not FTE)

5,525 3.00

Data Entry Specialist

5,525 3.00

Total Part Time Positions

FY 2010/11 Hours FY 2010/11 Budget Total Staffing 17,933 9.60

017 - Finance Goal 2010/11 Projected 2009/10 Actual 2008/09 Service Indicators 13,500 13,500 13,000 Customer accounts billed

4801707

10 10

10 Average number of minutes to

answer customer questions 4801707

6 6

6 Average days to resolve billing

dispute 4801707

0 N/A

N/A Number of times the billing cycle

was late 4801707

N/A N/A

N/A Percentage of customer questions

not cleared within 24 business hours

4801707

400 400

400 Average number of daily

transactions 4801708

N/A N/A

N/A Average length of time to process

a bill 4801708

650 650

616 Number of businesses audited

0101702

$1,250,000 $1,130,000

$1,050,704 Dollars collected through audits

0101702

1,725 1,715

1,622 Number of new businesses

processed 0101702

14,000 N/A

N/A Increase the number of billed

business tax accounts to 14,000 0101702

Less than 6 days. N/A

N/A Length of time to resolve billing

disputes. 4801703

400 N/A

N/A Number of daily transactions per

service representative. 4801708 Within 36 hours of receipt of payment. N/A N/A Number of hours from the time

payment is received to the time the payment is posted to the correct account. 4801604 Within 10 minutes N/A N/A Average customer wait time at the

service counters. 4801708

017 - Finance Percent Change FY 2010/11 Adopted FY 2009/10 Adopted FY 2008/09 Actual Program Budget Revenue by Category -100.00% 0 4,058,775 2,540,445 Other Taxes 0.00% 107,000 107,000 125,281 Licenses Permits -29.72% 408,300 580,948 0

Use Of Money & Property

-68.84% 21,500

69,000 -41,958

Service Fees & Charges

14.30% 800,000

699,913 1,601,208

Internal Service Fund Receipts

-75.76% 1,336,800 5,515,636 4,224,976 Total Revenues Expenditure by Category -11.56% 822,200 929,684 730,881

Salaries & Benefits

-0.33% 3,600

3,612 0

Materials & Supplies

-0.13% 5,300 5,293 142 Contractual Services 28.19% 740,300 577,511 595,518

Internal Service Fund Charges

5.93% 6,700 6,325 332 Other Charges 0.00% 0 0 500,000 Transfers In 3.66% 1,578,100 1,522,425 1,826,873 Total Expenses Percent Change FY 2010/11 Adopted FY 2009/10 Adopted FY 2008/09 Actual Expenditure By Subprogram 1.57% 772,800 760,876 579,889 0101702 - Revenue Administration -8.04% 377,300 410,280 402,647 4801703 - Purchasing 21.84% 428,000 351,270 344,336 4801708 - Cashiering 3.66% 1,578,100 1,522,426 1,326,872 Total Expenses

018 - Real Estate and Property Management Description

The City has over 35 commercial tenants occupying over 275,000 square feet of city owned properties. Most of the city's properties are attached to public parking structures in the Business Triangle with the balance located in the Entertainment Business District. Staff is responsible for the administration of lease agreements, providing customer service, inspecting properties, and managing construction. Staff acts as the liaison for the City with tenants and vendors, works with various departments for repair and maintenance of properties and equipment, coordinates appraisals, prepares marketing plans for development properties, and coordinates special real estate projects as needed.

Program Goal

The Real Estate and Property Management - Commercial Leasing program's goal is to maintain the city owned properties leased at a high level.

The Real Estate and Property Management- Real Estate Management program's goal is to maximize net income from the management of real estate.

The Real Estate and Property Management - Property Maintenance program's goal is to cost effectively maintain the city owned and leased properties.

Staff Hours Ongoing Tasks

200 To ensure cost effective maintenance of the City owned properties

by working with Public Works for preventative maintenance of properties and city owned equipment.

200 To monitor tenant space needs, business trends and inspect

premises by conducting quarterly tenant meetings.

200 To maintain building occupancy/leasing levels by processing tenant

requests to City Council within a month of receipt.

179 Increase leasing productivity by preparing marketing materials for

vacant space within 30 Days of notification of vacancy.

120 To maximize income by updating property management software

with new lease data monthly.

100 Assess customer satisfaction through an annual Customer Survey.

75 To comply with LA County Assessor's requirements by completing

the Assessor's Annual Audit by February.

100 To ensure city owned and leased properties are properly maintained

by working with Public Works through an Annual Service Agreements.

018 - Real Estate and Property Management

Staff Hours Ongoing Tasks

40 To post the monthly receivables into Yardi.

300 To cost effectively maintain the properties by meeting with the

Facilities Maintenance Manager monthly to resolve issues.

120 To administer monthly late fee notices to Tenants.

250 To administer annual CPI increases and notify Tenants as required.

1,884 Subtotal

Staff Hours Work Plan

Vision Statement #2: Beverly Hills is a world-class community, offering an extraordinary environment, activities, and events.

200 Develop a marketing folder to be utilized for all buildings.

4801801

600 Market and Lease 331 Foothill and Gardens Buildings.

4801801

150 Prepare a strategic tenant mix plan for each building based

on expiring leases and highest and best use. 4801801

150 Hire Construction Consultant to assist with tenant

improvements with 331 Foothill, Gardens Building, and others as needed.

4801801

400 Implement findings from Tenant Mix Study.

4801801

1,500 Subtotal

3,384