Training Outsourcing
Contents
Training Outsourcing Service Solutions
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Training Administration and Logistics•
Curriculum Management•
Vendor Management•
Instructor Resource Management•
Content Management•
Learner Support Services Why Choose GP Strategies? Learning ReachThe Benefits of GP Strategies Training Services How We Can Help
Developing Your Future... What Our Clients Say...
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Times are changing, technology advances, customer requirements develop and corporate strategy evolves within your business, this evolution takes ever more note of social change.
In today’s challenging business environment a highly skilled, high performance workforce clearly makes organisations stand out from the crowd. This is why organisations, across all sectors are turning to expert partners to support them in this essential area of developing their staff and customers.
We view the development of your people as a strategic tool - integrating it into your company’s growth plan! Our learning solutions are cost effective, agile, flexible and efficient, supporting you in the delivery of the service you provide and your customers demand.
Successful major companies and organisations in both the private and the public sector recognise that investing in personnel development is vital for future success. GP Strategies Limited (GPSL) has over 47 years experience of delivering world class services out of over 67 strategically placed offices worldwide. We will work with you to build the ideal training outsourcing solution for you, using the following solutions:
Managing your:
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Training Administration and Logistics•
Curriculum Management Consultants•
Vendor Management•
Instructor Resource Management•
Content Management•
Learner Support ServicesCurriculum Management
Training Administration and Logistics
Your people are your most important asset and you should invest considerable resource to provide ongoing training that builds and extends professional, technical and management skills in all areas.
A learning and development curriculum provided by GPSL will support your business and provide a high growth learning environment. Learning is an ongoing process and takes place across teams and at every level, GPSL’s curriculum managers consult and work closely with you to define your training strategy in line with your businesses strategic goals.
The process involves:
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Identifying the activities and processes that are best outsourced•
Determining your workforce’s capability needs•
Preparing your annual training plan and calendar•
Initiate the change process•
Align leadership and employees•
Pinpoint skill gaps against a proven standard•
Customise workshops•
Activate participants•
Guide coaching and Individual development plans•
Analysis of the organisation and resources to support the implementation of your annual training planOur global expertise, lessons learned, best practices, and core focus on training, all combine to ensure the delivery of a highly effective, quality training programme. We tailor our services to meet your business needs:
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Training planning, management, administration and support•
Align training outsourcing and business strategy•
Curriculum planning and development•
Course design and development•
Training vendor sourcing and management•
Training implementation planning and scheduling•
Marketing to increase course awareness•
Training delivery and communication•
Training evaluation and courses assessments•
Product plans developed•
Training records maintenance•
Training processes continuous improvement Within Learning and Development (L&D), managed training services is the fastestgrowing area - the solution to save costs and improve efficiency within HR and L&D departments is driving this as a strategic initiative in business.
HR departments are being requested for cost saving measures and continue to seek innovative solutions in the provision of outsourced training administration services; many are turning to the industry experts to provide managed training services for external training administration.
GPSL can meet all your requirements whether it’s a fully integrated managed training service or a training booking system. We can help you save time by:
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Providing all your training administration and logistics•
Manage all 3rd party suppliers•
Raising all Purchase Orders relating to managed training spend•
Operating your LMS or implementing our learning management system to allow course bookings to be made in few minutes•
Producing reports and evaluations at a click of a buttonThe result is high-quality, cost-effective training services that are repeatable around the world while abiding by country-specific needs and regulatory requirements.
Instructor Resource Management
Vendor Management
Imagine having complete control of your training resourcing strategy - attracting the best people, ensuring consistent quality and cost-effective training delivery.
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Increase resource performance and profitability by keeping the exact resources on the right projects and avoiding gaps in personnel•
Reduce expenses and downtime by automating the personnel process of booking resources to projects and tasks•
Gain better insight into key operating metrics for your organisation by integrating forecasted demand planning and hiring needs with financial forecasting•
Make better personnel decisions by providing your team with the same real-time and updated data on resource availability and skill setsWe understand that no one training organisation can cover the full spectrum of subject areas. This is why we are continually building partnerships with a network of training providers.
Last year we worked with over 500 supplier organisations from ESI Limited to Lufthansa covering all training need requirements, from big national players to highly specialised niche providers. We also work with over 500 associates delivering a vast range of skills and subject matter.
GPSL can offer you both vendor and associate management; we find large numbers of trainers or consultants with appropriate experience to meet the needs of your L&D programmes. We will manage the relationship on your behalf, ensure quality, negotiate the best discounts and consolidate invoicing.
The benefits:
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Competitive pricing•
Multiple currency invoicing•
Cost savings•
Effortless supplier engagement•
Our suppliers are all established and have been through a selection process•
Standardised terms and conditions•
Centralisation for all ‘cold calls’ from external suppliersContent Management
Learner Support Services
We understand that different markets have common demands to improve productivity, reduce operational costs, deliver faster results, and meet
industry-specific requirements. GPSL’s decades of content design and development expertise ensures that we only recommend and select content that meets the highest standards of quality.
We can design and implement all aspects of course and content identification, evaluation, pricing and selection. Our global reach and client portfolio has brought about an extensive range of course literature across many sectors.
We like to work closely with your experts to build a partnership and create the right resources based on your specific needs. This process enables us to develop a product plan and selection options that fully supports your companies needs.
Whatever your business needs are GPSL’s international call centre services can be customised to fit your organisation; making our company an effective outsourcing option. We deliver voice, live chat and email support - all of which are recognised as quality services by our clients and partners.
Taking a multi-channel approach to your customer service strategy, will provide you with a single point of contact for your customer enquiries. The support for the enquiries includes:
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Password resets•
Requests for course and schedule information•
Registration and transcript support•
Navigation and functionality assistance•
System and e-learning troubleshooting•
Issue managementBy combining our call centre solutions, live chat support, and email response services you can ensure you will never miss an opportunity to connect with your customers especially with out global resource.
Why Choose GP Strategies?
Free up your resources by having us take care of the time consuming training administration and coordination.
Access to our specialist skills
We have knowledge you will benefit from.Save money
We always find the most cost effective way of achieving your requirements.
Flexibility
We make our services as flexible as required, helping you save time money and resources.
Total reliability
Always having a team on hand to assist means no more worries about sickness, holidays or any other leave of absence.
Improved service
Our Key Performance Indicators will demonstrate improved performance.
Utilise our specialist software
Saving you expenditure on your own systems.
High performing workforce
A trained workforce are more likely to be motivated and therefore perform even better.
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Singapore
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United Kingdom
Ireland
France
Germany
Belgium
Netherlands
Czech Republic
Italy
Spain
Portugal
Switzerland
Canada
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Vancouver
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Toronto
China
Columbia
France
Germany
Indonesia
India
Ireland
Mexico
Netherlands
Philippines
Singapore
United Kingdom
• Bath
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Stockport
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Solihull
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Plus 26 other UK locations
United States
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Bellevue, Washington
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Elkridge, Maryland
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Indianapolis, Indiana
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Portland, Oregon
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Troy, Michigan
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Plus 22 other US locations
Poland
Romania
Austria
Hungary
Norway
Sweden
Finland
Russia
Turkey
Greece
Morocco
Areas where we operate:
Office locations:
The Benefits of GP Strategies Training Services
In today’s challenging business environment a highly skilled, performing workforce clearly makes organisations stand out from the crowd. However, not many businesses have the core capability to source and manage learning and
development. This is why a rising number of organisations, across all sectors are turning to expert, outsourcing partners to support them in this essential area of developing their staff.
We have the expertise, experience and track record to help your business in four main areas:
Reduced Costs and Improved Efficiency
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Budget control and management, visibility improvement•
Application of highly efficient processes and systems to manage learning•
Effective management and leverage of learning assets•
Greater advantages of spend with supply base and access to more cost effective pricing•
Management of local legal requirements, e.g. language•
Focus on value and measurable return on investmentImproved Workforce Effectiveness and Proficient Learning
Investment Decisions
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‘First-class’ learning design and delivery standards•
Specific and measurable ROI and business performance•
Adjustment of learning spend and personnel to the strategic business needs•
Identification of effective solutions based on cost/value assessment•
Access to well established professional providersReformed Service Levels for Internal Customers
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Tailored systems and service level agreements•
Innovation through planned introduction of leading edge learning•
Customer focused, accomplished and dedicated account teamsExtended Learning for Investment Decisions
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Management and appraisal of needs based on business case and ROI•
Instant access to quality information and data covering all aspects of learning operation performanceHow We Can Help
There’s plenty of evidence showing a direct relationship between training and bottom-line performance.
Competing in today’s global economy requires a training and development strategy that is aligned with business goals.
That’s what GPSL delivers.
Our experts study your organisation and strategically map your training division and needs, not only to the best practices you’d expect from a global leader in training, but also to the processes that will be most effective and efficient for your unique operational goals.
GPSL’s training support business is supported by leading edge technology that tracks and measures our performance to ensure your service-level agreements - and goals - are met.
With over 47 years of experience focused entirely on training and emerging training technologies, we are also proficient at working with a broad range of applications and platforms from numerous vendors.
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Vendor
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“GP Strategies™ has produced professional quality material whilst being very flexible and responsive to changes in requirements and technical information. They have been an integral partner in the overall training programme and key to its success.”
Steve Kramar, Engineering Manager in Siemens Dematic
“In GP Strategies, we have a partner with a wealth of experience and highly committed and professional people bringing professional learning services, creativity and innovation, and offers us long-term support. The partnership with GP Strategies supports our intent and ambitious growth plans. As a result, the learning managed service GP Strategies provides has been a success for TI.”
Hans Seitenberger, Manager Human Resources - Training & Development, Texas Instruments Germany
“The real success is in the obliging customer focused approach that the GP Strategies team have taken often against the back drop of delay. The team are always innovative in their approach to supporting the operation and finding work-arounds to deliver the training we require.”
Stan Clark, Head of International Operations, Royal Mail
Developing Your Future...
GPSL provides a learning and development service that underpins your strategic and tactical business challenges.
For over a decade we have defined and implemented plans, processes and technologies that revolutionise organisations – resulting in significant value to the world’s most successful corporations.
Our clients include Cisco, Texas Instruments, HSBC and The Royal Mail. Everyday employees, customers and business partners of these businesses and more are educated as a result of GPSL’s forward-thinking business strategies, outsourcing services and learning solutions.
Visit www.gpstrategiesltd.com to read up about GPSL’s offering and our divisions Blessing White, Clutterbuck Associates, Bath Consultancy Group, Future Perfect, Marton House and PMC.
GP Strategies Limited
Arden House, Hampton Court, Marsh Lane,
Hampton in Arden, Solihull, West Midlands B92 0AJ
Telephone: +44 (0)500 734 734 or +44 (0)1675 446 300
Email: emea-enquiries@gpstrategies.com
www.gpstrategiesltd.com
© 2012 GP Strategies Limited. All rights reserved.
