1 America Square, London 30 th May Cloud Computing: What Are My Options?

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Cloud Computing:

What Are My Options?

1 America Square, London

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Agenda

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Introductions and Your Challenges

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The Cloud @ Frontier Technology

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Infrastructure as a Service

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Cloud for Business Continuity

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Introduction and Your Challenges

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Quick introduction

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Role in organisation

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The Cloud

@ Frontier Technology

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Frontier Technology

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15 years Systems Integration experience

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Specialists in:

Cloud and On-Premise Solutions

• Infrastructure • Access Systems

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Frontier Technology

On-Premise Managed Service Cloud Service

- IT Service delivered within the organisation

- IT Service managed by an outside supplier - IT Service managed by an outside supplier - Administration, monitoring and management of IT resources by in-house IT personnel - Administration, monitoring & management of IT services remotely

- Technical model for enabling convenient, on-demand administration, monitoring & management of IT services remotely

- Stand-alone set-up - Contractual relationship - Contractual relationship

- Heavy investment in resources & support

- Fixed service definition delivered on a recurring revenue basis

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“The Cloud?”

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What is “The Cloud?”

- Gartner, “Five Refining Attributes of a Public & Private Cloud Computing.”

June 2009

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Service-based

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Scalable & Elastic

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Shared

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Metered by Use

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The Cloud Managed Service Cloud Service

Service-Based Scalable & Elastic Shared

Metered by Use

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Why we chose The Cloud to deliver

Managed Services?

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Modular approach

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Easier to adopt and understand by

stakeholders

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Why go to The Cloud?

Benefits of Cloud Computing

• Reduced IT costs

• Increased IT efficiency • Scalability

• Access to new technologies • More flexible working practices • Free IT resources for innovation • Enterprise level backup

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Why go to The Cloud?

Benefits of Cloud Computing

• Financially, IT works! • Ease of management

No change control

Easier for testing and development

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Your Move to The Cloud

What’s involved?

• From the client’s perspective

- Re-organise internal workflow - Infrastructure

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Your Move to The Cloud

What’s involved?

• From the supplier’s perspective - £££arge Investment

- Datacentre-Class Hardware

dual power supply, generator, air con, firewall, switches, servers, SAN, etc. - DR to a different data centre

- Skills

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(10 Commandments in)

Choosing a Cloud Provider

1. The Main Data Centre

Tier Requirements

1 • Single non-redundant distribution path serving the IT equipment • Non-redundant capacity components

• Basic site infrastructure guaranteeing 99.671% availability

2 • Meets or exceeds all Tier 1 requirements

• Redundant site infrastructure capacity components guaranteeing 99.741% availability

3 • Meets or exceeds all Tier 1 and Tier 2 requirements

• Multiple independent distribution paths serving the IT equipment

• All IT equipment must be dual-powered and fully compatible with the topology of a site's architecture

• Concurrently maintainable site infrastructure guaranteeing 99.982% availability

4 • Meets or exceeds all Tier 1, Tier 2 and Tier 3 requirements

• All cooling equipment is independently dual-powered, including chillers and heating, ventilating and air-conditioning (HVAC) systems

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2. Back-up Data Centre 3. Connectivity

Tier Requirements

1 • one that does not rely on another supplier for its connectivity to reach any other areas of the internet.

• a transit-free network that peers with every other tier-1 network.

2 • A network that peers with some networks, but still purchases IP transit or pays settlements to reach at least some portion of the Internet.

3 • A network that solely purchases transit from other networks to reach the Internet.

4. Physical Location (of your “Cloud”) - US Patriot Act

5. Security

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Choosing a Cloud Provider

6. Monitoring 7. Compliance 8. SLA

9. Cost

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Building Blocks of

The Perfect Cloud Experience

Infrastructure

- Review the guidelines set in “Choosing a Cloud Provider” Support

- Zero-tiered/non-layered communication

- Enterprise-Class service regardless of the # of servers - true 24 x 7

- 100% guarantee is a marketing myth Partnership

- Your IT Vision

- Your Cloud Provider’s Expertise & Infrastructure - Your Cloud Provider’s Technology Partners

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Uhmm… Which Cloud?

Why are there so many Cloud providers?

What’s the Implication of partnering with a Cloud Reseller?

• Not all Cloud suppliers have their own cloud service

Cloud Resellers

• Multi-tiered communication

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Our Cloud is Always a Sunny Cloud.

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Frontier Technology Cloud

Cloud Essentials Frontier Technology Cloud

1. Main Data Centre Tier 4 2. Backup Data Centre Tier 3 3. Connectivity Tier 1

4. Physical Location UK-owned, UK-based

5. Security • Best of breed firewalls and encryption systems Located outside London

• 24 x7 secure entry, with 6-layer entry.

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Frontier Technology Cloud

Cloud Essentials Frontier Technology Cloud

6. Monitoring Fine-tuned service

7. Compliance • ISO 27001 (Information Security Management) • ISO 9001 (Quality Management Systems)

• ISO14001 (Environment Management System) 8. SLA Customer-based SLA not generic service-based 9. Cost • Pay for only what you use

• Monthly “utility-type” billing • No upfront cost

• No upgrade and maintenance costs

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Frontier Technology Cloud

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Infrastructure as a Service (IaaS)

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Application/Software

Database/Processes/ Platform

Servers, Storage,

Network/Infrastructure

Access: Web browser

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IaaS

PaaS

SaaS

Virtual machines, servers, storage, load balancers, network, etc…

Database, web server,

development tools, Execution runtime…

CRM, Email, virtual desktop, communication, games,…. Cloud Clients

Web browser, mobile apps, thin client, laptop, phones, …

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What is Infrastructure as

a Service (IaaS)

- Where a cloud supplier provides online infrastructure on which their customers can store data and develop and run whatever applications they please.

- Allows companies to move their existing programs and data into the cloud and improve business value.

- Delivery of computer infrastructure environment as an outsourced service, along with storage and networking.

- The “computing” in cloud computing.

- The outsourcing of software, hardware, datacentre space, network facilities and IT expertise and

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Characteristics of IaaS

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Deployment Models

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Private Cloud

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Community Cloud

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Public Cloud

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Off-Premise/Service Provider

Deployment Models

On-Premise/Internal

Hybrid Cloud

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Private Cloud _{Public Cloud}

On-Premise/Internal Community

Cloud Hosted _Private

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Deployment Models

Customer _{Service Provider}

L o c a ti o n D e d ic a te d S h a re d Community Cloud Public Cloud Private

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Frontier Hosting Service

Infrastructure as a Service

Infrastructure

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Tier 4 Datacentre

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Tier 1 Connectivity

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Tier 3 Backup

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UK-based & owned

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Infrastructure as a Service

Service

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Enterprise-class service

regardless of customer size

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Zero-tier Support

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24x7

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Infrastructure as a Service

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No CapEx

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No upfront cost

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Lower IT resource and service costs

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Reduced licensing costs

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Reduced administrative overhead

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Infrastructure as a Service

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No infrastructure required

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High Availability as standard

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Fully-scalable service

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Compliant

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A Few Companies

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Cloud for Business Continuity

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Adapting to Change

"It is not the strongest of the species that survives, nor the most intelligent…

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Why choose the cloud for DR?

• No Capex

no upfront capital expenditure for hardware, software licenses or implementation services

• Reduced Costs

no physical devices or software to procure

Secure, multi-tenant architecture

• No on-going costs

e.g. extra server and storage resource

• Rapid Deployment

• Flexible / Anywhere Access

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Reduced burden placed on your IT team

• No need for solution design and deployment

Reduction in time

Reduction in risk

• Planning and deployment by cloud provider • Minimal involvement of your resources

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What’s involved?

• Facilities Site Power/Cooling • Equipment Servers Storage Network • Software

Operating System / Hypervisor

Extra application licences?

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What’s involved?

• Solution Design

Technical Design

Process and Procedural Design

RPO & RTO requirements

• Testing / Rehearsal

Review and Refresh

Change management

• Other services

Support: Software, Servers, Storage etc

Maintenance Services

• Security

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What else do you need to think about?

• RPO & RTO requirements • Access technology

Where will users be in relation to

applications and data

VPN, Remote Desktop (TS), Citrix • Do I need WAN optimisation? • Key staff availability

Who holds the invocation go-ahead authority

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Frontier Continuity Service

• Choose • Replicate

• Provision

• Standby

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Frontier Continuity Service

• Simple Data & Apps

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Frontier Continuity Service

• No Capex

• No implementation cost • Known fixed monthly cost • No hidden extras

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Frontier Continuity Service

• Private Cloud

• On-Demand Up-Scaling

• Recovery SLA of 30 minutes

• Fully Automated

• Access Anywhere

• Remote 24x7 Monitoring

• Dedicated Service Coordinator

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Frontier Continuity Service

• DR Planning and Design

• DR Procedures

• Deployment Services

• Yearly Invocation Test

• Replication Link Monitoring and Alerting

• Replication Link Provisioning

• Continuous Replication

• Data Snapshot

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Frontier Continuity Trial

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3-week Frontier Continuity Service Trial

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Continuous Replication

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Cloud Security Issues

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Privileged user access

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US Patriot Act

• If your datacentre is located in or owned by a US entity the US

Government can demand access to that data and you won’t be told!

“SEC.215. ACCESS TO RECORDS AND OTHER ITEMS UNDER THE FOREIGN INTELLIGENCE SURVEILLANCE ACT:

(a)(1) The Director of the Federal Bureau of Investigation or a designee of the Director (whose rank shall be no lower than Assistant Special Agent in Charge) may make an application for an order requiring the

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Security & Privacy

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Identity Management

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Physical & Personnel Security

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Availability

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Application Security

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Privacy

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Frontier inTune

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Frontier inTune

How it works

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Acts to correct under-utilisation

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Continuously analyse server environments

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Corrects poor physical and virtual performance

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Flexible, modular design

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Frontier inTune

Why it works

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Increase workload capacity up to 50%

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Eliminates the need to buy additional server & bandwidth

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Saves on energy cooling and datacentre footprint

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Frees IT staff to focus on creating business value