Request For Proposal

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Request

For

Proposal

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www.signup4.com (877) 745-8526 Company Profile

QUESTION RESPONSE/COMMENTS

1. Please provide your company details, including company name, address and phone number. 2. Please provide a company overview.

3. Please describe your company’s history in developing meeting registration tools. 4. What is your customer renewal rate? 5. What is your business plan for the next 3-5

years?

6. How do you inform customers of outages, maintenance and upgrades?

Solution Overview

1. Will we have to purchase a database to manage this information?

2. Can you host the registration tool at your data center location?

3. Can we host the registration tool? 4. Is your tool flexible enough to collect

unique data elements that may be required for only a specific event? 5. Please provide a timeline for

implementation.

6. What are technical requirements to use software?

7. What is the anticipated release date and new feature list for your products over the next 12 months?

8. How often is your product updated & how far in advance are we notified? 9. Address your product’s flexibility.

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www.signup4.com (877) 745-8526 Registration & Attendee Management

1. Can you create single or multiple registration pages?

2. Does your solution support unlimited user defined data collection fields?

3. Does your solution support the ability to accept registration for a main event as well as sub-events (breakout sessions, luncheons, leadership training, etc.)?

4. Does your solution provide the ability to copy a previous event and modify the copy to reduce setup time?

5. How does a customer make your service “seamless” to the end user? Can all of your branding be removed and substituted with customer corporate branding? Is there a fee for this?

6. Describe the advantages your solution has over the other suppliers in this market space.

7. Describe your support for credit card, check, invoice, and purchase order processing. 8. Are events & registrations unlimited?

9. What is the maximum number of concurrent registrant sessions your system will support? 10. Are there system limitations on the number of

registrations that can be handled?

11. Please describe your badging system. Can badges be customized and printed with barcodes?

Accommodation & Travel

1. Does your online air-booking tool have a two-way interface between GDS & attendee registration?

2. Does your solution provide integration to travel agency systems for PNR

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www.signup4.com (877) 745-8526 history updates?

3. Does your product allow for roommate management & hotel blocks?

4. Does your product provide an ad-hoc query tool for customizable queries (including reporting on imported data such as associate level, etc.)?

Reporting & Financials

1. Can reporting tool sort information based on any of the data elements collected?

2. Describe the flexibility of your reporting features.

3. Can you provide a single attendee report including meeting registration, housing & travel?

4. Can your reports detail event and attendee information across events & are they real-time?

5. Does your service provide reports that reflect any subsequent changes to the itinerary? 6. What ad-hoc report ability exists in this tool? Pricing

1. What database expenses will we incur in association with this tool?

2. What fees are involved for us to procure any software for this tool?

3. What will you charge to host this registration tool?

4. What is your hourly or daily rate to perform customizations to the registration tool?

5. What is the cost to reserve a specific domain name for us?

6. How much will it cost to train our personnel?

7. What additional fees are included? 8. What is the total price of your solution?

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www.signup4.com (877) 745-8526 Include items such as recommend

consulting fees for the planning & implementation effort, training,

hardware costs, software licensing fees, annual maintenance.

9. Is your pricing based on number of events & registrations or is it a flat fee pricing model?

Training & Support

1. How much training will be involved in teaching personnel? What type of training do you offer?

2. Describe your service call escalation procedures.

3. Describe the technical support center’s guaranteed response time.

4. Are all product components comprising your solution supported out of a single technical support center & where is it located?

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