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NENA

Education Summit

Three Days of Industry-Best

Training Courses

October 5-7, 2015

See pages 4 for details

Critical Issues

Forum

Location: It All Starts

With “Where?”

October 7-8, 2015

NENA Development

Conference

Where Collaboration

Becomes Innovation

October 4-7, 2015

See pages 1–3 for details

Register online for all three events:

www.nena.org/austin/register

National Emergency Number Association 1700 Diagonal Road, Suite 500

Alexandria, VA 22314

About NENA: The 9-1-1 Association

NENA: The 9-1-1 Association serves its members and the greater public safety community as the only non-profit professional organization solely focused on 9-1-1 policy, technology, operations, and education issues. NENA members are part of a grassroots network of public safety professionals dedicated to improving 9-1-1 across North America and beyond. NENA is where hands-on work to improve emergency communications yields truly meaningful results; our members are directly involved in shaping the future of 9-1-1 and in keeping our communities strong, safe, and vibrant. NENA exists to ensure that 9-1-1 is prepared to meet the needs of all citizens making requests for assistance by developing standards and resources for 9-1-1 systems and operations; providing education, training, and certifications for 9-1-1 professionals; informing policymakers about issues facing 9-1-1; and educating the public about 9-1-1 systems, their importance, and their proper uses.

Attend one, two, or all three days of training! These courses are perfect for anyone looking to gain knowledge, develop career-enhancing skills, and earn points towards ENP certification and re-certification.

Liability Issues in the 9-1-1 Center Monday, October 5 | 8:30am – 5:00pm

This course provides practical suggestions on limiting PSAP personnel and 9-1-1 center liability. Lessons learned from court cases are used to provide examples of procedural violations that formed the basis of lawsuits against PSAPs. The hiring and management of personnel and dispatch center operations are examined from the standpoint of compliance with federal and state laws that regulate these areas. Finally, the concept of privacy in the dispatch center will be evaluated from a constitu-tional perspective and in light of the many rules governing the confidentiality of medical information.

9-1-1 Customer Service: Takes Seconds, Saves Minutes Tuesday, October 6 | 8:30am – 5:00pm

In the world of 9-1-1, the term customer service takes on a completely new meaning. “Customers” range from those call-ing 9-1-1 to report an emergency, to those that we send out in response to a request for help, and beyond. This course dis-cusses and demonstrates customer service methods that may take call takers a few extra seconds, but in the end will save minutes by creating an environment of efficiency between the caller, the call taker, and responders. Attendees won’t just focus on being polite and compliant, but will learn how to provide the appropriate level of customer service in the most profes-sional manner possible.

Overcoming Negativity in the Communications Center Wednesday, October 7 | 8:30am – 5:00pm

Are negative attitudes poisoning your center and affecting per-formance? You can help turn things around, improve morale, and create a healthy and happy work environment! Attendees will learn to define negativity, identify the characteristics of op-timists, pessimists, and realists, and understand the differences between perceptions and expectations. Through interactive group exercises, participants will see how negativity presents itself through internal, external, and verbal pathways, and learn to deal with negative behavior and cancerous attitudes.

Event Location & Housing

Doubletree by Hilton Hotel Austin

6505 N Interstate 35, Austin, TX 78752 Special Attendee Rate: $139/night Housing Deadline: 9.10.15

Book your room online at www.nena.org/austin/housing

4 Registration

NDC Pre-Conference Course

Member $150

Non-Member

$225

NDC + CIF Combo

Early

(by 9.04.15)

Regular

Member

$620

$650

Member

ENP

$575

$605

Non-Member

$665

$695

NDC-Only

Early

(by 9.04.15)

Regular

Member

$395

$425

Member

ENP

$375

$405

Non-Member

$415

$445

CIF-Only

Regular

Member

$275

Member

ENP

$250

Non-Member

$300

Education Summit

Member

One course

$150

Two courses

$250

Three courses

$300

Non-Member

One course

$225

Two courses

$325

Three courses

$375

3 Events, 1 Location!

DOUBLETREE AUSTIN | AUSTIN, TX

NENA Development Conference

Where Collaboration Becomes Innovation

October 4-7, 2015

Critical Issues Forum

Location: It All Starts With “Where?”

October 7-8, 2015

NENA Education Summit

Three Days of Industry-Best Training Courses

October 5-7, 2015

Register by 9.04.15 & save!

www.nena.org/austin/register

THANKS TO OUR

NDC SPONSORS!

CIF GOLD-LEVEL SPONSORS!

THANKS TO OUR

3 Events, 1 Location!

(2)

Be part of the discussion! During the focused, interactive

working sessions of the NENA Development Conference

(NDC), you will explore how to address the current and

future needs of public safety professionals and drive the

development of standards and best practices.

This is your opportunity to make your voice

heard and contribute ideas on how

challenges should be addressed

or solutions implemented. Taking

part in the process and lending

your first-hand knowledge

of PSAPs, communications

networks, and 9-1-1 technologies

ensures that the needs of public

safety are met today, tomorrow,

and for years to come.

This conference is unlike any other;

the NDC’s unique, output-oriented

program offers you the flexibility to focus on the

issues that are important to you in a dynamic, cooperative

atmosphere. The important, hands-on work done during

the event not only yields immediate rewards for the

public safety community, but also bolsters NENA’s current

standards development and helps define the Association’s

path forward for the next year.

This isn’t your typical conference where you just sit

back and listen — it’s a venue for you to get personally

involved and channel your energy and expertise to make

a difference in the future of 9-1-1. It’s a hotbed for new

ideas and a place where you can meet with your

peers and experts from other fields to build

partnerships and initiate forward-thinking

projects that will move emergency

communications into the 21st

Century. Your unique viewpoints

drive the discussion and your

contributions result in real,

tangible gains for 9-1-1. You will

leave energized, motivated, and

brimming with new ideas. Fueled

by what you have accomplished, you

will return home eager to continue the

important work begun at the event.

Hundreds of your peers from across the

emergency communications world will be at the

NENA Development Conference working towards the

next great idea — and it may be yours. We look forward

to working alongside you in Austin, TX from October 4-7

at what is sure to be the most exciting and productive

Development Conference yet!

Pre-Conference

Courses

Sunday, October 4

8:30

am

– 5:00

pm

Quality Assurance: A Roadmap to Achieving QA/QI in the PSAP

To date, quality assurance has largely been considered part of the call taking process. So what about dispatch or any processes beyond call taking? This class closes the loop on PSAP best practices by applying QA strategies and principles to the dispatch parts of a call. NENA’s hands-on approach gets attendees completely engaged in the methods and practices intended to create agency policies and a dispatch QA template. Utilizing sample recordings and CAD printouts, partici-pants will examine the QA review process, measure-ment and evaluation tools, supervisor-to-telecommuni-cator feedback scenarios, and related legal issues.

Understanding Databases in NG91-1

NG9-1-1 software and databases are controlled in fundamentally new ways from E9-1-1 and present ex-citing new opportunities and challenges. This course is geared toward the operational perspective and is designed for managers, supervisors, and administra-tors. It introduces attendees to the world of NG9-1-1 systems, software, databases, and the data contained therein. Starting with the basics, participants will gain a foundational understanding of the roles each of the many databases play, how they work together, and their basic data requirements. Understanding the roles and capabilities of these different databases in NG9-1-1 will allow agencies to make informed deci-sions and develop the necessary policies and require-ments as they move toward NG9-1-1.

Working Sessions

Monday, October 5

10:00

am

– 12:00

pm

What Do You Really Need to Know? The Role of 9-1-1 Authorities in GIS Data Management

Spatial data is used in NG9-1-1 for civic location valida-tion, call routing, and other related functions. Addition-ally, PSAPs and emergency responders utilize it for call handling, dispatch, situational awareness, and response routing. This session outlines best practices and the latest NENA documents pertaining to the role of 9-1-1 authorities in the management of GIS data.

What to Expect With Text

This session allows attendees to share their experi-ences, questions, and concerns related to the operational impacts of SMS text-to-9-1-1 and MMS text-to-9-1-1. Participants will discuss SOPs and per-formance measure considerations and forecast what’s coming next, such as OTT, transfers, and more.

1:30

pm

– 3:45

pm

How to Cover Your Attributes

This session provides attendees with insight into how GIS data should be created, provisioned, utilized, and maintained in NG9-1-1 systems. Special emphasis will be placed on understanding attribute and spatial functionality, as well as NENA’s short- and long-term goals in developing and providing GIS data mainte-nance best practices.

9-1-1 Call Processing

Attendees will participate in the continuing work on a NENA standard related to 9-1-1 call processing. Dis-cussion will highlight the existing documents that form the basis of this effort, provide an update on progress, and solicit input on related issues, such as the mini-mum set of metrics required for reporting purposes.

4:00

pm

– 5:00

pm

Correcting the Gap: The Discrepancies of GIS Data Management

This session focuses on the reporting of spatial data quality and integrity, provides a walkthrough of spatial data discrepancy issues, and overviews the provisioning data to the NG9-1-1 functional ele-ments. Attendees will gain a knowledge of the roles, responsibilities, and impacts this data will have on 9-1-1 authorities.

NG9-1-1 Communication Tools for Individuals With Disabilities

This session provides attendees an overview of the communication tools within the NG9-1-1 system that can be used by callers with disabilities. This includes video, text, and voice in traditional and multimedia methodologies and conferencing features that facilitate third-party calling.

Tuesday, October 6

8:30

am

– 10:30

am

Building Blocks for the NG9-1-1 PSAP

Participants will review and discuss the current status of NG9-1-1 technical and operations standards. They will also examine how 9-1-1 authorities and PSAPs can implement these standards while engaged in the transition to NG91-1. Participants will also be encour-aged to identify potential and emerging standards and requirements related to this topic.

Developing Request for Proposal Resources

This interactive discussion focuses on the continuing effort to create a NENA information document that assists PSAPs and 9-1-1 authorities in RFP

develop-ment. The document content will focus on the central NG9-1-1 core services system and PSAP equipment and software, whether localized or hosted. The goal is to create a document that meets the long-term 9-1-1 service and equipment needs of PSAPs and 9-1-1 authorities by providing guidance on crucial RFP ele-ments such as planning, research, issuance, evaluation, and vendor services.

10:45

am

– 12:00

pm

Upcoming Enhancements in Wireless Location Accuracy

This session covers the problems with existing wire-less location technologies while being used indoors, and gives an overview of some of the approaches being considered for providing good indoor location for wireless calling, how to deliver it to the PSAP, and how public safety can report on its effectiveness. NENA work on location issues for non-mobile services using wireless connectivity will also be reviewed.

Fundamentals of Network Design

A critical part of any Next Generation 9-1-1 implemen-tation is designing the transport network infrastructure. This overview session will highlight what steps can be taken today to ensure that your ESInet will be able to meet the requirements to support the i3 core services. Through a discussion focused on the newly revised ESI-net design document, attendees will gain critical insight into this essential component of NG9-1-1.

1:30

pm

– 3:00

pm

Sharing Incident Information Using the Emergency Incident Data Document

This session discusses potential operational impacts of using EIDDs, as well as the status of EIDD development and a basic overview of how the EIDD serves as a con-tainer for standardized sharing of Incident information.

A Manager’s Guide to ADA Title II

The Americans with Disabilities Act (ADA) requires public entities to provide communication services for callers using telecommunications system other than telephone based TTY. Attendees will review, discuss, and assist with updating the current document in ac-cordance with a federal mandate to ensure the docu-ment reflects technological changes.

3:15

pm

– 5:00

pm

Monitoring & Managing NG9-1-1 Systems and Services

Agency and 9-1-1 authority personnel will provide input and insight into the development of a NENA document that provides guidance on monitoring and managing NG9-1-1 infrastructure, applications, and vendors.

Building a 9-1-1 Authority Guide to NG9-1-1

This session focuses on creating a guide to NG9-1-1 that can be utilized by 9-1-1 authorities and PSAP managers. This document will assist in making the related NENA documents, such as the i3 standard, more understandable and user-friendly for operations-focused personnel.

Wednesday, October 7

8:30

am

– 11:15

am

Performance Measures & Metrics in a NG9-1-1 World

With the ever-evolving use of metrics monitoring capabilities in NG9-1-1, the increasing need for data reporting and performance measurement in the PSAP, and continuing concerns about topics such as call processing and response times, there is a significant need to review how these factors can be managed and supported by NENA documents and standards. Join in this special double-session as attendees begin the development of a roadmap for how metrics and performance measurements can best be supported in the NG9-1-1 environment.

8:30

am

– 9:45

am

NG9-1-1 Operational Impacts for 9-1-1 Authorities

NG9-1-1 brings new IT challenges to 9-1-1 authori-ties. What do you need to know, understand, and plan for in NG9-1-1 that isn’t necessarily a concern in an E9-1-1 world? Those looking to make the transition will have an opportunity to ask questions and share their concerns with early adopters who can share their experiences.

10:00

am

– 11:15

am

NG9-1-1 Core Architecture: i3 v3

There is a light at the end of the tunnel, and it’s not a freight train coming your way! The next phase of work on the end-state architecture for NG9-1-1 has been identified and is actively being addressed by several working groups. Attendees at this session will hear about this important work and be able to ask ques-tions and offer insights that will help shape the next version of this critical document.

NDC Schedule-at-a-Glance

Sunday, October 4

8:00

am

– 5:00

pm

Registration

8:30

am

– 5:00

pm

Pre-Conference Course:

Quality Assurance:

A Roadmap to Achieving QA/QI

in the PSAP

8:30

am

– 5:00

pm

Pre-Conference Course:

Understanding Databases in NG91-1

5:15

pm

– 6:15

pm

NENA Committee Open House &

First Timer Orientation

6:30

pm

– 7:30

pm

Welcome Reception

Monday, October 5

7:30

am

– 5:00

pm

Registration

8:30

am

– 9:45

am

Opening Session

10:00

am

– 12:00

pm

Working Sessions

12:00

pm

– 1:15

pm

Networking Lunch

1:30

pm

– 5:00

pm

Working Sessions

Tuesday, October 6

8:00

am

– 12:00

pm

Registration

8:30

am

– 12:00

pm

Working Sessions

12:00

pm

– 1:30

pm

Lunch on Your Own

1:30

pm

– 5:00

pm

Working Sessions

Wednesday, October 7

8:30

am

– 11:15

pm

Working Sessions

11:30

am

– 12:30

pm

Wrap-Up Session

12:30

pm

Conference Adjourns

WHERE COLLABORATION BECOMES INNOVATION!

Schedule-at-a-Glance

Wednesday, October 7

10:00

am

– 4:00

pm

Registration

1:00

pm

– 5:00

pm

Sessions

Thursday, October 8

8:30

am

– 10:00

am

Registration

9:00

am

– 12:00

pm

Sessions

12:00

pm

– 1:00

pm

Lunch & Learn

1:00

pm

– 4:00

pm

Sessions

4:00

pm

CIF

Adjourns

Critical Issues Forum

Location: It All Starts With “Where?”

Ask any dispatcher in any PSAP what

is the first question they ask to a 9-1-1

caller and it will most likely be: “What is

the

location

of your emergency?” Ask

anyone working on any NG 9-1-1 related

project about his or her biggest

chal-lenge and their answer will likely involve

location

. Ask the FCC about the most

important efforts they have undertaken

in recent years and the rule regarding

cell phone

location

accuracy will be

high on their list. Finally, if you have any

doubt regarding the importance of

loca-tion in 9-1-1, review the media reports

from the string of recent tragedies where

responders were delayed because of

location

-related issues.

It is apparent that

location

is the common

recurring theme in both the operational

and technical issues that face our 9-1-1

community today. With the recent FCC

action, NG9-1-1 implementations, and

the ever-increasing percentage of 9-1-1

calls made form cell phones and other

non-landline devices, location will only

grow in significance in the coming years.

Join 9-1-1 professionals and industry

leaders at this Critical Issues Forum in

Austin, TX on October 7-8, where this

complex and dynamic issue will be the

focus of nearly two days of discussion,

lecture, conversation, and problem

solv-ing. Sessions will include:

• How “location” works today—from a

technical and operations prospective.

• The ongoing location evolution—

including the wireless roadmap; test

beds; proposed “Z” axis solutions;

and discussion of the FCC’s recent cell

phone location accuracy order.

• Potential location solutions which may

leverage existing and future

technolo-gies; systems; hardware and networks to

obtain location information in ways that

would have been considered science

fiction only two decades ago.

• How the challenges and improvements

in this vital area will impact 9-1-1

centers and the processing of 9-1-1

calls—from a dispatcher prospective

and a technical prospective.

• How GIS is the foundation of location

accuracy and how agencies can

ensure they are setting themselves

up to succeed.

• The importance of accurate location

information in the call-routing

process—and why this first time is

a critical element to improving the

effectiveness of 9-1-1.

Learn more at www.nena.org/cif

Learn more at www.nena.org/ndc

(3)

Be part of the discussion! During the focused, interactive

working sessions of the NENA Development Conference

(NDC), you will explore how to address the current and

future needs of public safety professionals and drive the

development of standards and best practices.

This is your opportunity to make your voice

heard and contribute ideas on how

challenges should be addressed

or solutions implemented. Taking

part in the process and lending

your first-hand knowledge

of PSAPs, communications

networks, and 9-1-1 technologies

ensures that the needs of public

safety are met today, tomorrow,

and for years to come.

This conference is unlike any other;

the NDC’s unique, output-oriented

program offers you the flexibility to focus on the

issues that are important to you in a dynamic, cooperative

atmosphere. The important, hands-on work done during

the event not only yields immediate rewards for the

public safety community, but also bolsters NENA’s current

standards development and helps define the Association’s

path forward for the next year.

This isn’t your typical conference where you just sit

back and listen — it’s a venue for you to get personally

involved and channel your energy and expertise to make

a difference in the future of 9-1-1. It’s a hotbed for new

ideas and a place where you can meet with your

peers and experts from other fields to build

partnerships and initiate forward-thinking

projects that will move emergency

communications into the 21st

Century. Your unique viewpoints

drive the discussion and your

contributions result in real,

tangible gains for 9-1-1. You will

leave energized, motivated, and

brimming with new ideas. Fueled

by what you have accomplished, you

will return home eager to continue the

important work begun at the event.

Hundreds of your peers from across the

emergency communications world will be at the

NENA Development Conference working towards the

next great idea — and it may be yours. We look forward

to working alongside you in Austin, TX from October 4-7

at what is sure to be the most exciting and productive

Development Conference yet!

Pre-Conference

Courses

Sunday, October 4

8:30

am

– 5:00

pm

Working Sessions

Monday, October 5

10:00

am

– 12:00

pm

1:30

pm

– 3:45

pm

4:00

pm

– 5:00

pm

Tuesday, October 6

8:30

am

– 10:30

am

10:45

am

– 12:00

pm

1:30

pm

– 3:00

pm

3:15

pm

– 5:00

pm

Wednesday, October 7

8:30

am

– 11:15

am

8:30

am

– 9:45

am

10:00

am

– 11:15

am

NDC Schedule-at-a-Glance

Sunday, October 4

8:00

am

– 5:00

pm

Registration

8:30

am

– 5:00

pm

Pre-Conference Course:

Quality Assurance:

A Roadmap to Achieving QA/QI

in the PSAP

8:30

am

– 5:00

pm

Pre-Conference Course:

Understanding Databases in NG91-1

5:15

pm

– 6:15

pm

NENA Committee Open House &

First Timer Orientation

6:30

pm

– 7:30

pm

Welcome Reception

Monday, October 5

7:30

am

– 5:00

pm

Registration

8:30

am

– 9:45

am

Opening Session

10:00

am

– 12:00

pm

Working Sessions

12:00

pm

– 1:15

pm

Networking Lunch

1:30

pm

– 5:00

pm

Working Sessions

Tuesday, October 6

8:00

am

– 12:00

pm

Registration

8:30

am

– 12:00

pm

Working Sessions

12:00

pm

– 1:30

pm

Lunch on Your Own

1:30

pm

– 5:00

pm

Working Sessions

Wednesday, October 7

8:30

am

– 11:15

pm

Working Sessions

11:30

am

– 12:30

pm

Wrap-Up Session

12:30

pm

Conference Adjourns

WHERE COLLABORATION BECOMES INNOVATION!

1

2

3 Schedule-at-a-Glance

Wednesday, October 7

10:00

am

– 4:00

pm

Registration

1:00

pm

– 5:00

pm

Sessions

Thursday, October 8

8:30

am

– 10:00

am

Registration

9:00

am

– 12:00

pm

Sessions

12:00

pm

– 1:00

pm

Lunch & Learn

1:00

pm

– 4:00

pm

Sessions

4:00

pm

CIF

Adjourns

Critical Issues Forum

Location: It All Starts With “Where?”

Ask any dispatcher in any PSAP what

is the first question they ask to a 9-1-1

caller and it will most likely be: “What is

the

location

of your emergency?” Ask

anyone working on any NG 9-1-1 related

project about his or her biggest

chal-lenge and their answer will likely involve

location

. Ask the FCC about the most

important efforts they have undertaken

in recent years and the rule regarding

cell phone

location

accuracy will be

high on their list. Finally, if you have any

doubt regarding the importance of

loca-tion in 9-1-1, review the media reports

from the string of recent tragedies where

responders were delayed because of

location

-related issues.

It is apparent that

location

is the common

recurring theme in both the operational

and technical issues that face our 9-1-1

community today. With the recent FCC

action, NG9-1-1 implementations, and

the ever-increasing percentage of 9-1-1

calls made form cell phones and other

non-landline devices, location will only

grow in significance in the coming years.

Join 9-1-1 professionals and industry

leaders at this Critical Issues Forum in

Austin, TX on October 7-8, where this

complex and dynamic issue will be the

focus of nearly two days of discussion,

lecture, conversation, and problem

solv-ing. Sessions will include:

• How “location” works today—from a

technical and operations prospective.

• The ongoing location evolution—

including the wireless roadmap; test

beds; proposed “Z” axis solutions;

and discussion of the FCC’s recent cell

phone location accuracy order.

• Potential location solutions which may

leverage existing and future

technolo-gies; systems; hardware and networks to

obtain location information in ways that

would have been considered science

fiction only two decades ago.

• How the challenges and improvements

in this vital area will impact 9-1-1

centers and the processing of 9-1-1

calls—from a dispatcher prospective

and a technical prospective.

• How GIS is the foundation of location

accuracy and how agencies can

ensure they are setting themselves

up to succeed.

• The importance of accurate location

information in the call-routing

process—and why this first time is

a critical element to improving the

effectiveness of 9-1-1.

Learn more at www.nena.org/cif

Learn more at www.nena.org/ndc

(4)

Be part of the discussion! During the focused, interactive

working sessions of the NENA Development Conference

(NDC), you will explore how to address the current and

future needs of public safety professionals and drive the

development of standards and best practices.

This is your opportunity to make your voice

heard and contribute ideas on how

challenges should be addressed

or solutions implemented. Taking

part in the process and lending

your first-hand knowledge

of PSAPs, communications

networks, and 9-1-1 technologies

ensures that the needs of public

safety are met today, tomorrow,

and for years to come.

This conference is unlike any other;

the NDC’s unique, output-oriented

program offers you the flexibility to focus on the

issues that are important to you in a dynamic, cooperative

atmosphere. The important, hands-on work done during

the event not only yields immediate rewards for the

public safety community, but also bolsters NENA’s current

standards development and helps define the Association’s

path forward for the next year.

This isn’t your typical conference where you just sit

back and listen — it’s a venue for you to get personally

involved and channel your energy and expertise to make

a difference in the future of 9-1-1. It’s a hotbed for new

ideas and a place where you can meet with your

peers and experts from other fields to build

partnerships and initiate forward-thinking

projects that will move emergency

communications into the 21st

Century. Your unique viewpoints

drive the discussion and your

contributions result in real,

tangible gains for 9-1-1. You will

leave energized, motivated, and

brimming with new ideas. Fueled

by what you have accomplished, you

will return home eager to continue the

important work begun at the event.

Hundreds of your peers from across the

emergency communications world will be at the

NENA Development Conference working towards the

next great idea — and it may be yours. We look forward

to working alongside you in Austin, TX from October 4-7

at what is sure to be the most exciting and productive

Development Conference yet!

Pre-Conference

Courses

Sunday, October 4

8:30

am

– 5:00

pm

Working Sessions

Monday, October 5

10:00

am

– 12:00

pm

1:30

pm

– 3:45

pm

4:00

pm

– 5:00

pm

Tuesday, October 6

8:30

am

– 10:30

am

10:45

am

– 12:00

pm

1:30

pm

– 3:00

pm

3:15

pm

– 5:00

pm

Wednesday, October 7

8:30

am

– 11:15

am

8:30

am

– 9:45

am

10:00

am

– 11:15

am

NDC Schedule-at-a-Glance

Sunday, October 4

8:00

am

– 5:00

pm

Registration

8:30

am

– 5:00

pm

Pre-Conference Course:

Quality Assurance:

A Roadmap to Achieving QA/QI

in the PSAP

8:30

am

– 5:00

pm

Pre-Conference Course:

Understanding Databases in NG91-1

5:15

pm

– 6:15

pm

NENA Committee Open House &

First Timer Orientation

6:30

pm

– 7:30

pm

Welcome Reception

Monday, October 5

7:30

am

– 5:00

pm

Registration

8:30

am

– 9:45

am

Opening Session

10:00

am

– 12:00

pm

Working Sessions

12:00

pm

– 1:15

pm

Networking Lunch

1:30

pm

– 5:00

pm

Working Sessions

Tuesday, October 6

8:00

am

– 12:00

pm

Registration

8:30

am

– 12:00

pm

Working Sessions

12:00

pm

– 1:30

pm

Lunch on Your Own

1:30

pm

– 5:00

pm

Working Sessions

Wednesday, October 7

8:30

am

– 11:15

pm

Working Sessions

11:30

am

– 12:30

pm

Wrap-Up Session

12:30

pm

Conference Adjourns

WHERE COLLABORATION BECOMES INNOVATION!

Schedule-at-a-Glance

Wednesday, October 7

10:00

am

– 4:00

pm

Registration

1:00

pm

– 5:00

pm

Sessions

Thursday, October 8

8:30

am

– 10:00

am

Registration

9:00

am

– 12:00

pm

Sessions

12:00

pm

– 1:00

pm

Lunch & Learn

1:00

pm

– 4:00

pm

Sessions

4:00

pm

CIF

Adjourns

Critical Issues Forum

Location: It All Starts With “Where?”

Ask any dispatcher in any PSAP what

is the first question they ask to a 9-1-1

caller and it will most likely be: “What is

the

location

of your emergency?” Ask

anyone working on any NG 9-1-1 related

project about his or her biggest

chal-lenge and their answer will likely involve

location

. Ask the FCC about the most

important efforts they have undertaken

in recent years and the rule regarding

cell phone

location

accuracy will be

high on their list. Finally, if you have any

doubt regarding the importance of

loca-tion in 9-1-1, review the media reports

from the string of recent tragedies where

responders were delayed because of

location

-related issues.

It is apparent that

location

is the common

recurring theme in both the operational

and technical issues that face our 9-1-1

community today. With the recent FCC

action, NG9-1-1 implementations, and

the ever-increasing percentage of 9-1-1

calls made form cell phones and other

non-landline devices, location will only

grow in significance in the coming years.

Join 9-1-1 professionals and industry

leaders at this Critical Issues Forum in

Austin, TX on October 7-8, where this

complex and dynamic issue will be the

focus of nearly two days of discussion,

lecture, conversation, and problem

solv-ing. Sessions will include:

• How “location” works today—from a

technical and operations prospective.

• The ongoing location evolution—

including the wireless roadmap; test

beds; proposed “Z” axis solutions;

and discussion of the FCC’s recent cell

phone location accuracy order.

• Potential location solutions which may

leverage existing and future

technolo-gies; systems; hardware and networks to

obtain location information in ways that

would have been considered science

fiction only two decades ago.

• How the challenges and improvements

in this vital area will impact 9-1-1

centers and the processing of 9-1-1

calls—from a dispatcher prospective

and a technical prospective.

• How GIS is the foundation of location

accuracy and how agencies can

ensure they are setting themselves

up to succeed.

• The importance of accurate location

information in the call-routing

process—and why this first time is

a critical element to improving the

effectiveness of 9-1-1.

Learn more at www.nena.org/cif

Learn more at www.nena.org/ndc

(5)

ENGAGE

•

SHARE

DRIVE

•

TRANSFORM

ENGAGE

•

SHARE

•

DRIVE

•

TRANSFORM

NENA

Education Summit

Three Days of Industry-Best

Training Courses

October 5-7, 2015

Critical Issues

Forum

Location: It All Starts

With “Where?”

October 7-8, 2015

NENA Development

Conference

Where Collaboration

Becomes Innovation

October 4-7, 2015

Register online for all three events:

www.nena.org/austin/register

About NENA: The 9-1-1 Association

Event Location & Housing

Book your room online at www.nena.org/austin/housing

4 Registration

NDC Pre-Conference Course

Member

$150

Non-Member

$225

NDC + CIF Combo

Early

(by 9.04.15)

Regular

Member

$620

$650

Member

ENP

$575

$605

Non-Member

$665

$695

NDC-Only

Early

(by 9.04.15)

Regular

Member

$395

$425

Member

ENP

$375

$405

Non-Member

$415

$445

CIF-Only

Regular

Member

$275

Member

ENP

$250

Non-Member

$300

Education Summit

Member

One course

$150

Two courses

$250

Three courses

$300

Non-Member

One course

$225

Two courses

$325

Three courses

$375

3 Events, 1 Location!

DOUBLETREE AUSTIN | AUSTIN, TX

NENA Development Conference

Where Collaboration Becomes Innovation

October 4-7, 2015

Critical Issues Forum

Location: It All Starts With “Where?”

October 7-8, 2015

NENA Education Summit

Three Days of Industry-Best Training Courses

October 5-7, 2015

Register by 9.04.15 & save!

www.nena.org/austin/register

THANKS TO OUR

NDC SPONSORS!

CIF GOLD-LEVEL SPONSORS!

THANKS TO OUR

3 Events, 1 Location!

(6)

ENGAGE

•

SHARE

DRIVE

•

TRANSFORM

ENGAGE

•

SHARE

•

DRIVE

•

TRANSFORM

NENA

Education Summit

Three Days of Industry-Best

Training Courses

October 5-7, 2015

Critical Issues

Forum

Location: It All Starts

With “Where?”

October 7-8, 2015

NENA Development

Conference

Where Collaboration

Becomes Innovation

October 4-7, 2015

Register online for all three events:

www.nena.org/austin/register

About NENA: The 9-1-1 Association

Event Location & Housing

Book your room online at www.nena.org/austin/housing

Registration

NDC Pre-Conference Course

Member

$150

Non-Member

$225

NDC + CIF Combo

Early

(by 9.04.15)

Regular

Member

$620

$650

Member

ENP

$575

$605

Non-Member

$665

$695

NDC-Only

Early

(by 9.04.15)