Frequently Asked Questions
Q1. Do small shock absorbers of Optima and Flash negatively
impact the vehicle?
A Shock absorbers are related to the suspension of an
e-bike. Suspension is complicated and not entirely defined by the length of shock absorbers. The impact on the vehicle depends on the materials such as spray, damping material etc. that are put inside the suspension. Our suspension systems for Optima, Flash and other vehicles maintain sufficient clearance from the ground, absorb the shock adequately and are reliable.
Q2. Why don’t we offer many gadgets and accessories like competition?
A Adding gadgets and accessories is an external and easy task,
which we can do any time. But, we do not want to increase unnecessary costs in the vehicle. Our focus is to increase the performance and efficiency of the vehicle by implementing detailed changes its powertrain, battery, motor, charger, electronic system etc. which are the heart and soul of the vehicle.
Frequently Asked Questions
Q3. Why don’t we offer a top speed of 70km/h like competition?
A The engine of an e-bike outperforms other IC engines in their
top speeds, acceleration, pickup etc. Therefore, offering speed in an e-bike is not a limitation of technology but depends on its design and features. Every e-bike has a green zone (green mark on the speedometer), guaranteeing its optimum performance. Driving above it adversely impacts the maintenance, range, vibration, heat etc. From our experience, the green zone in e- bikes lies between 40-50 km/h, and ensures the best output w.r.t input. Increasing the speed of an e-vehicle is easy, but it increases the size and cost of the battery by 1.5 - 2 times. Our vehicles are the ideal budget city vehicles that deliver best performance.
Q4. Why don’t we offer a range of 150-200 km like competition?
A A lot of claims of extremely high range in e-vehicles are a
result of twisted figures and facts that are also evident in petrol and diesel vehicles. Generally, if the speed of the vehicle increases, its range decreases. Several brands twist this relation by getting their speed and range measured separately. Therefore, the actual range of the vehicle delivered varies from the sample vehicle used for testing. HE bikes do not make such false claims and stand up to their practical rang
Frequently Asked Questions
Q5. Why don’t we offer both front and rear disk brakes like competition?
A There’s a misunderstanding that disk brakes are better than
drum brakes. The braking system depends on the requirements of the vehicle and factors like its weight, speed, aerodynamics etc. Low maintenance is the priority for an e-bike. They do not run on high speeds or have very short stopping, which is why they do not need such complex braking systems. Adding more disk brakes also increases the maintenance concerning its fluid, disk warping, sludge accumulation etc. HE vehicles have an optimized design whose braking systems are the best suited for an e-bike.
Q6. Why don’t our e-bikes offer Lithium Ion Phosphate batteries like competition?
A Lithium Ion Phosphate batteries in e-bikes are being used by
manufacturers since last year. However, these batteries haven been banned in China and Chinese manufacturers are dumping them at low costs. Manufacturers with no long term goals are buying these batteries that have no follow up technology. Phosphate in batteries is not suitable for the automotive grade vehicles because of its weight, energy to density ratio, decreased acceleration and current drawing possibilities. HE has tested all kinds of cells and is using the technology, not being used by competition right now. HE builds reliable products with long term goals, and thus offer a 3 year comprehensive warranty.
Frequently Asked Questions
Q7. Why should you buy an e-bike when petrol bikes are cheaper
and have no range anxiety?
A If we compare an e-bike and a petrol bike over 3-5 years, the
difference Is clear. For example, if your petrol scooter consumes 1L petrol daily for 3 years, the total cost incurred will be INR 80,000 – 90,000. When you drive a HE bike, the petrol in terms of the battery is free for the 3 years due to HE’s comprehensive warranty. Its charging cost for three years would be INR 13,000- 14,000 for 1200-1300 units of electricity. But, this cost of the customer is saved due to an e-bike’s low maintenance. Therefore, at the end of 3 years, customer saves around INR 1 lakh with an eco-friendly e-bike.
Q8. Why should you buy an e-bike when a petrol scooter has more resale value?
A E-bikes had a low resale value because of their lead batteries.
With Lithium Ion batteries, the resale value of an electric scooter is same as a petrol scooter, since the battery life is increased. The resale value of an electric scooter today depends upon the life of the battery in it.
Frequently Asked Questions
Q9. What are our recycling practices?
A Best recycling practices are carried out at HE. At the
manufacturing level, our facilities are clean, tidy and efficient for handling affluents and recycling spare parts or scraps such as steel and plastic. The water discharged at our toilets goes straight to horticulture. Similarly, we have sustainable practices for recycling batteries. Since Lithium Ion has not completed its 15 years cycle yet, the recycling process is already designed, which will be implemented upon cycle completion. For lead batteries, HE follow every practice as per the government norms.
Q10. How is an e-bike green when the power generation creates pollution?
A In India 60% of the electricity is thermally generated. Studies
show that the net pollution also called the ‘well to veil’ of an e- bike is 0. The pollution for a petrol vehicle begins as crude oil reaches India, is consumed by the vehicle and creates exhaust. For an e-bike the pollution begins as the coal is put in the thermal boiler and the power is consumed by the e-vehicle. Upon comparing these, HE bikes consume 75% less energy in spite of the power generation. Consumption of 1L petrol creates 2.4 Kg of greenhouse gases, which is nil for an e-bike, just like its on-road emission. Even at the backend, the power plants are located far apart, contributing to controlled ambient pollution. However, new techniques like electrostatic precipitation, coal wash, use of high calorific value coal etc. are being used in power plants to minimize ambient pollution. With this, India is increasing its contribution of renewable energy by 3-4% every year. Soon, with solar power utilization, an electric vehicle will have a complete end to end green chain.
Frequently Asked Questions
Q11. What are the emission savings made by our e-bikes?
A Using the thumb rule indicator on our website, the emission
savings can be calculated easily. You are required to enter the daily kms travelled and the years for which the vehicle has been driven. The calculator will give the crude oil and greenhouse savings made during the period. For example, if you drive an electric scooter 60 kms daily for 10 years, the emission savings made will be equal to planting 30-34 full grown trees. In the case of petrol vehicles, this is the opposite.
Q12. How efficient is an e-bike on slopes and flyovers?
A There is no suitable e-bike in the budget price range right now
that is fit and efficient for driving on slopes or hilly areas. However, HE is developing an electric scooter for driving on slopes. But, its initial cost and running cost might not lie in the economy range. All HE e-bikes are currently certified for driving at a 7 degree slope, while most of the flyovers in India are only 4 degree inclined. Therefore, a customer gets an economy bike with maximum efficiency. Adding any accessories to the bike would mean reducing its efficiency and increasing the power intake.
Frequently Asked Questions
Q13. What is the after warranty cost impact on our e-bike?
A With a 3 year comprehensive warranty on an e-bike, a
customer gets 3 year worth free petrol. The maintenance costs for an e-bike are lesser than half as compared to a petrol vehicle. So, an e-bike user saves money on petrol and also earns a little extra due to no maintenance costs. In comparison to an average consumption of 1L petrol daily, the savings for an e-bike user for 3 years is INR 1 lakh. If driven in the economy zone, the battery of e-bikes last 4-5 years. Depending upon the model its cost may range between 20,000-25,000, which is a fraction of the savings made in the first three years. Moreover, the price of the lithium ion batteries are reducing every year, with 15% In the past year itself. Buying an electric vehicle means saving for a lifetime.
Q14. Why don’t we provide a fast charger that can reduce the charging time to 2 hours, like competition?
A Fast charger is an accessory that was introduced by HE but
later withdrawn due to its negative impact on the life and efficiency of the battery. We have already put the best charging curve in our vehicle and do not recommend fast charging. Fast charging impacts the reliability, predictability and life of the battery in the long run.
Frequently Asked Questions
Q15. Why don’t we have an ABS safety feature in our e-bikes?
A One of the most important requirements of an electric vehicle
is simplicity and low maintenance that comes with its fewer parts. In the ranges of speed that Hero electric vehicles provide, the most important features are simplicity and reliability. Features like ABS are mostly needed in high speed cars, and as soon as it is added in a vehicle, the maintenance cost goes up. Since HE has defined bikes as low maintenance, they stand up to it.
Q16. Why don’t we have a walk assist or reverse gear feature in our e-bikes?
A Walk assist is an additional feature that helps in driving a
vehicle at a fixed particular acceleration when you’re not sitting on the bike. However, these are only additional features and not practically used in many situations. HE bikes can be perfectly carried by keeping a constant throttle even when the tires are punctured. The only difference is that a walk assist can be used with one hand, while our bikes require two hands to run them during walking.
Frequently Asked Questions
Q17. How many controllers do our e-bikes have and are they
better than the competition?
A HE bikes have 12 MOSFET controllers. These controllers are
never judged based on their count, but by their capacity, specification and sourcing of MOSFET. Upon examining several electric vehicles in the market, we discovered that there is no trademark on many competition MOSFET controllers. Thus, you cannot guess their quality, consistency or reliability. Our quality control process is one of the most important factors, which is why the appropriate design cycle is maintained in vehicles.
Q18. Why don’t we offer a mono-shock suspension like competition?
A Using the kind of suspension depends on the design of the
vehicle. It doesn’t really matter whether single or double suspension is used. Generally, a suspension support system from two sides helps in balancing the load better. In a single suspension support system the load is shifted on the cantilever. Having a mono shock system doesn’t have any added advantage apart from space utilization. Double shockers compensate for the shock coming in from both the sides.
Frequently Asked Questions
Q19. Why can’t our e-bikes charge 80% in one hour, like
competition?
A Fast charging is a good option for electric cars where the
battery is much larger. They have a reserve of power with a large size and magnitude. For example, Tesla’s chargers can charge their cars up to 60% in 15-20 minutes. It is effective for their models because they have a sophisticated charger that runs on controlled voltages. It is not viable for an electric scooter as it negatively impacts the bike’s battery life and efficiency. Therefore, HE does not recommend it.
Q20. Why don’t we offer a coil spring suspension system, like competition?
A Every suspension will have some kind of spring in their coil.
This can be a leaf spring, coil spring or torque spring. It is ultimately a design feature. Our bikes have a coil spring , which is just covered. While the coil spring suspensions of competition bikes are exposed in their models. The most important attribute of a suspension‘s spring is its ‘k factor’, which comes from its metallurgy. Over time, if the metallurgy of the spring is not right, it impacts the vehicle adversely.
Frequently Asked Questions for Dealer/Technician
Q1. How does an electric vehicle work?
A Electric vehicles work because of motors running at low
voltage that derive the power from lead or lithium battery. While a petrol two wheeler has approx. 250 parts, an electric two wheeler only has 150 parts in the entire vehicle. Therefore, they require low maintenance and there are no issue of wear & tear. Electric vehicle are similar to the toy cars.
Q2. What types of vehicles are available?
A We have multiple products suitable for every age group in a
family. Be it a person of 16 years to a person of 90 years, everyone can easily drive our e-vehicles. Our products are suited to all age groups because of being light in weight, easy to put on center stand and the option of driving without a license. We also have a complete range of products with license that can be used for the as a delivery vehicle, with a benefit of Govt. Subsidiary.
Frequently Asked Questions for Dealer/Technician
Q3. What are the specifications of your Power train (Motor, Battery, Charger etc.)
A The power trains which are available in petrol two wheelers
are only up to 65% efficient. But Hero Electric provides the best class of power trains which are highly efficient & economical. More than 86% of our motors are HUB MOTORS and are completely water proof. There are negligible system losses as power trains are designed to give the best performance. In other words, our power trains are a total value for money in the current market.
Q4. How much does HE vehicle run in one full charge?
A At low speeds our vehicles run for 60KM in one full charge
Frequently Asked Questions for Dealer/Technician
Q5. How to Increase the mileage of a e-vehicle?
A You can increase the mileage of the vehicle by driving it with
a smooth acceleration and braking. Do not carry unnecessary load on the vehicle. Ride in economy mode to get better mileage. Make sure that your Battery is full charged during Charging in one-go and maintain recommended tyre pressure.
Q6. How to increase the battery life of an e-vehicle?
A Always charge the vehicle in shady areas where the
temperature is cool. Do not raise the throttle unnecessary as it increases the temperature. Avoid charging immediately after a long drive. Avoid driving immediately after charging as it increases the normal temperature of the vehicle. In case of LI batteries you should recharge even if the batter is 50% charged. Avoid Fast charging options because it decrease the life and efficiency of the battery.
Frequently Asked Questions for Dealer/Technician
Q7. How much time is taken by the battery for a full charge?
A If the battery is completely drained it will take 5 hours to
charge it completely. If the battery is 50% drained than it will take only 2 to 2.5 hrs. for charging. By charging the vehicle for around 0-30 minutes, you can easily cover 10-12Kms of distance.
Q8. Which kinds of batteries are used in HE vehicles?
A We have developed the battery for our e-vehicles with
Indian technology, making it suitable for Indian climatic conditions. Upon conducting more than 4 years of intensive research we have launched more efficient and economic versions of Lithium ion batteries. Upon testing various technologies, we now use a complex chemistry in Li battery which is a combination of NCM & LMO. The battery has an electronic circuit (BMS) to balance the cells inside the battery pack. BMS also protects the battery from over charging and short circuits. Under discharged condition, Lithium cells work between 38 volt to 55 volts.
Frequently Asked Questions for Dealer/Technician
Q9. What are battery specifications in Electric vehicles?
A Our batteries are equipped with Auto cut-Off & BMS (Battery
Management System) which protects them from over charging, deep discharge & over-heating. This makes them suitable for Indian climatic conditions. We have following options in batteries- 48Volt/28Ah Lithium ion and 72volt/25Ah Lithium ion.
Q10. How much electrical units are consumed in one full charge of battery?
A In case of 72V/25Ah- 2.25 units are consumed.
Frequently Asked Questions for Dealer/Technician
Q11. Why should we buy your electric vehicle?
A There are many reasons why you must buy our e-vehicles.
We provide a 3 year comprehensive warranty on our vehicles. In comparison to Petrol bike for a period of 3 years approx. Rs.80000 is spent on petrol. This running cost is directly saved in our e-scooters. More to this, our vehicles have low running & maintenance cost (1.6 rupees per KM Vs 2 rupees per KM), are environment friendly, require no licensed or registration in low speed models and are lighter in weight than petrol vehicles. Additionally, there is no need to visit the petrol pump when driving e-scooters.
Q12. Can I charge e-scooters frequently?
Frequently Asked Questions for Dealer/Technician
Q13. Can I charge it overnight on a regular basis?
A It is a good idea to charge your vehicle in two parts- in the
morning and evening, as this helps in keeping the battery cool.
Q14. Which parts of HE vehicle fall under warranty? What is the warranty period? Can I get warranty on Pan India basis?
A We offer a 3 year warranty on battery, power train, and
chassis, while exclude any wear and tear parts, plastic parts, glasses or bulbs. Yes, we provide warranty on pan India basis.
Frequently Asked Questions for Dealer/Technician
Q15. What is the actual cost of HE vehicle ownership?
A Price of vehicle is XXX Rs. 1.6/ km versus Rs 2/ km of Petrol
Q16. How is the maintenance for an EV different from a petrol bike?
A The maintenance for an EV is very less as there is no Engine
& clutch. There is no requirement of clutch changes or engine oil replacements. Additionally, there are no moving parts are required.
Frequently Asked Questions for Dealer/Technician
Q17. What is the recommended service schedule? What all
parts are serviced?
A Details of service Schedule is mentioned in the owner’s
manual.
Q18. How running cost of an EV is cheaper than that of an IC Engine?
A For an electric vehicle, the cost breakdown is as follows- 75
paisa for battery replacement per km + charging cost is 30 Paisa, which sums up to Rs 1.05 paisa for 1Km. Meanwhile, for a petrol vehicle, the cost is Rs 1.6 per km.
Frequently Asked Questions for Dealer/Technician
Q19. What is the life of battery?
A The average life of a battery ranges between 1- 3 years with
50km of daily usage.
Q20. What is the recommended tyre pressure?
A In case of Photon, 35 PSI in rear tyre.
Front tyre 22 PSI with pillion rider Rear tyre 30 PSI with pillion rider
Frequently Asked Questions for Dealer/Technician
Q21. Why is our vehicle better than other
competitors’ vehicle?
A We offer you 3 years of comprehensive hassle-free warranty
along with assuring you a good service backup. Our E5 and ER models support ECU technology and offer the best in class mileage. We also offer Pan India service & warranty support. We use automotive grade plastic making it more reliable than competitors’ directly imported model. Running cost of our vehicle is very low. Hero electric Believe in family ownership & hassle-free usage of vehicle in the family.
Q22. What is major difference between 48/60/72V? Why should we purchase 48V & 72V?
A 48 volt is safe in operation and very commonly used in E-
rickshaw & telecom industry. 72 volt is efficient because of fewer power losses and also gives an additional 10% mileage.
Frequently Asked Questions for Dealer/Technician
Q23. Is it safe to drive Electric vehicle in rainy days? Can I get
electrocuted?
A Yes, it is very safe to ride in rainy days as the voltages are low.
Q24. Why should we use LI battery in place of VRLA?
A LI batteries are portable & light in weight and have a
warranty period of 3 years as compared to the 1 year warranty period of VRLA batteries. Additionally, there is only a 10% mileage drop every year.
Frequently Asked Questions for Dealer/Technician
Q25. Why only 25KMPH & 45KMPH speed options are
available in Electric vehicles?
A The higher the speed of the vehicle, the more will be its
battery consumptions & initial cost. Increasing the speed too much can lead to an increase in the cost of the vehicle by 1.3 lakhs. However, our vehicles are budget vehicles, which is why we have optimized their speed for maximum performance and efficiency.
Q26. What is the recommended Weight allowed on your Vehicle to get better performance?
A We recommend up to 150 kg weight on our vehicles. For our
Frequently Asked Questions for Dealer/Technician
Q27. Are there any issues while driving Electric vehicle on
water logged roads? Is it safe to drive during rainy days?
A Yes, until the water is below the foot board level, HE vehicles
are safe to drive.
Q28. What is the overall life of Electric vehicle?
A In electric vehicles there are no heating issue, wear & tears,
vibrations etc. which are the main causes of life reduction. Since there is no heating in Hero Electric bikes, the non-metallic parts do not get affected. Therefore, the life of Hero Electric vehicles are more than other vehicles.
Frequently Asked Questions for Dealer/Technician
Q29. How long will my battery stay charged?
A If you’re not using your electric vehicle, its battery will remain
charged till 15 days.
Q30. How do I know if the battery is drained? How do I know the battery charge level?
A Check the battery level indicator on the vehicle’s cluster.
Additional voltage is also displayed there. For a 48 Volt model, if it is additional voltage is 54 volts, it means that the battery is100% charged. If it is 42V then the battery is discharged. For 72 Volt models 84 volt is full charged 63 is discharged.
Frequently Asked Questions for Dealer/Technician
Q31. What is the power in terms of CC in electric vehicle?
A CC of petrol vehicle cannot be compared to electric vehicles.
Q32. Do I need I license & registration to ride electric Bike & helmet for the same?
A For low speed no registration & license is required, while for
high speed models registration & license is required. Hero electric recommends use of helmet while riding the Bike.
Frequently Asked Questions for Dealer/Technician
Q33. Are spare parts are available in local market?
A Yes, spare parts like S2 filament bulbs, Switches, Brake cable,
Brake shoe, bearing etc. are available in the local market. Rest all parts are available at Hero Electric authorized dealership.
Q34. Can a local mechanic repair my E-bike in case of breakdown or puncture in rear wheel?
A Puncture can be replaced by many roadside mechanics. We
now offer tubeless tyres where it is not required to remove the tyre and wheel or unplug the connectors to fix the puncture. Therefore, it can be repaired by any E-rickshaw repairing technicians in case of electrical repairs.
Frequently Asked Questions for Dealer/Technician
Q35. Does the battery get charged when brakes are applied?
A They get charged up to 3% of battery capacity in High Speed
segments.
Q36. What type of suspension is used in front & rear wheels?
A Front wheels-Telescopic Suspension; Rear wheels- Telescopic
Frequently Asked Questions for Dealer/Technician
Q37. What types of front & rear brakes are used in HE
vehicle?
A Front Brake-Drum Brake; Rear Brake-Drum brake
Q38. Is normal water wash allowed on electric vehicle?
A Use wet cloth for cleaning the vehicle, high pressure wash is
Frequently Asked Questions for Dealer/Technician
Q39. What are the things displayed on the cluster?
A Battery Level, Speed, Directions, Upper Dipper, Power On
(backlight Of display)
Q40. Which type of rim material is used in vehicle (Alloy, Steel)? What is the Tyre tube size?
A The rim material used is aluminum alloy, and the tyre size is -
Frequently Asked Questions for Dealer/Technician
Q41. What type of e-bike should I choose with minimum
investment?
A Lead battery needs to be replaced every 2 years. It’s better to
choose Lithium and Optima Model. In case you’re looking for higher end models, go for photon.
