Business Process as a Service

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• A business model where Genpact delivers the complete service on pay-per-use models: Includes provisioning of systems and resources that manage the process

• Our solutions deliver standardized processes (based on SEPSM_{): Industry variations based on our}

experience are incorporated in the design

• The solutions are designed to host multiple clients on the same system: Partitioning and segregation of users to ensure high data security

HORIZONTAL POINT SOLUTIONS

Genpact’s point solutions interact with existing

customer ERP systems to enhance capability and drive best practices

Enhanced customer’s ERP to handle payments over Paypal, Google Wallet, and mobile options. Genpact’s eBilling (EIPP) solution enables adaptation to new payment methods to provide this capability without ERP enhancement

VERTICAL POINT SOLUTIONS

Industry specific solutions designed to meet specific industry process needs, and address industry relevant regulation

Solution for medical durable equipment manufacturers that enhances entire reimbursement operations. It covers document management., eligibility verification and pre-authorization, order intake, billing, collections, denial management and cash applications

END TO END HORIZONTAL SOLUTIONS

End-to-end ERP solutions to cover entire back office operations. Built on top of leading commercially

A durable goods manufacturer was able to integrate three emerging-market acquisitions and go operational in the new markets in less than six months by

We’ve developed three kinds of solutions to meet the diverse needs of our customers:

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Our BPaaS Portfolio

Combines Core Strengths

and

Innovative Solutions

for Smarter Enterprises

3

Life Insurance Application to Issue

powered by

Mortgage Origination and Servicing Inventory Optimizer

Human Resources

Finance & Accounting

eBilling

Credit & Collections, powered by Reconciliations, powered by Accounts Payable, powered by eAuction, powered by Spend Analytics, powered by

End to End Source to Pay Solution powered by

End-to-End

Horizontal

Solutions

Horizontal

Point

Solutions

Vertical

Point

Solutions

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Genpact Differentiators Fastest, lowest cost adoption to strategic business shifts Market-leading, safe, enterprise-ready solutions Lean/Six Sigma-driven Pre-configured processes based on SEPSM

• Deep Business Process

Expertise captured in Genpact Smart Enterprise Processes (SEPTM₎

• Tailored initiatives for faster

navigation to ‘”best in class” • Our Lean and Six Sigma DNA _{enables constant update of}

• Partnerships with market leaders in enterprise solutions

• Rigorous evaluation of vendor partners for enterprise readiness

• Organic Changes

• New market entry, e.g. BRIC countries

• New business model, e.g. software company building appliance business

• Inorganic Changes

• Divestitures: ERP for divested entity

• Acquisitions

• BPaaS solutions present minimal risk and investment options to meet shifting business priorities

• Our solutions are designed with enterprise needs in mind: pre-configured with leading practices, constantly updated with new learning, adapted to business shifts, and developed on market-leading software

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Our Approach Offers

Capital-Light Solutions

to Attain

Business Objectives Faster

5 Sample

Objectives

1. Reduce working capital 2. Reduce procurement costs

Order to Cash • DSO • Cash forecast accuracy 100 40 Initiatives

- Invoice design to match order / quote

- Standardized dispute management

- Collections feeds to cash forecasting

• 1 day reduction in DSO will release

$X MM cash for operations

• Improved cash forecasting will

enable better management of cash needs Procure to Pay • Cost per Invoice • Increase spend under management 100

40 • Reduction of 1% maverick spend _{will reduce $Y MM of spend} • Reduce cost per invoice by $1

yields $Z MM over 3 years in headcount savings

Initiatives

- No PO/no pay policy for more categories

- Automate PO generation

• Solutions deployed with your business objectives in mind, not revenues from software sales

• Customer objectives are tied to process improvement needs: Our market-leading SEPSM_framework

captures our deep understanding of process design

• Where technology solutions are required to obtain process performance goals, BPaaS offers pre-qualified, capital-light solutions

Objective Suggested Initiatives for Process

Improvement (based on SEPSM₎ Expected Results

Potential BPaaS Solutions

1. Deploy billing and collections

improvement solutions

1a. eBilling 1b. Akritiv

2. Deploy Ariba for PO generation

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Customer Name ABC Inc.

Date xx-xx-12

Services Provided

Description Rate Total 1 Publication 1 $1,000 $1,000 2 Publication 2 $1,200 $1,200 3 Publication 3 $1,250 $1,250

Total $3,450

Pay to: Bank Wire Account #

Invoice Document

Customer Credit

eBilling FUTURE STATE

CURRENT STATE

• Easier, lower cost adoption to new business models

• Reduced Days Sales Outstanding

• Increased productivity and reduced operating cost

• Align invoice format to quote and order

• Reduced disputes related to invoice clarity

• Increased auto cash hit rate through automated bank interfaces (cash application)

• Improved customer experience

Benefits

Illustrative

Contract Order Cash Exceptions

Customer Name ABC Inc. Date xx-xx-12 Services Provided

Description Rate Rate Basis Actual Usage Total

Publications

1 Publication 1 $1,000 per yr. Used $1,000

2 Publication 2 $1,200 per yr. Used $1,200

Web Properties

1 Banner Ads @ $100 per mo. 3 $300

2 Key word Ads @ $5 per clickthru 100 $500

Viral Campaigns

1 @ Facebook $250 per 100 'Like's' 500 $1,250

2 @ LinkedIn $50 per 10 references 50 $250

Total $4,500

Pay to: Bank Wire Account # Paypal Account # Google Wallet Account # Mobile Cash Account #

New Invoice Document

1a.

Adapt Billing

to New Business Environment using

eBilling

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1b.

Improve Cash Management

using akritiv

TM

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Rule Based Structured Filtering and Routing

Cust. Type Past Due Days Dispute Type Risk Profile

Long Term

Relationship <30 Service Clarification Low Referral 60+ Changed Address Medium First Time 30 - 60 Refuse to Pay High

Low Risk - Agent A / Customer Portal

Customer Outstanding Due Date Dispute Type Resolve Strategies XYZ $1,000 3/14/2012 Changed Address

a) Ask for Credit Card / check payment b)Update Address

MNO $10,000 5/14/2012 Service Clarification

a) Demonstrate timely Provision of Services b) Understand why self validation was difficult

c) Explain self validation process • Working Capital optimization

• Reduced Days Sales Outstanding

• Better customer experience

• Improved collection performance

• More sophisticated risk management

• Enable distributed collection workforce

• Improved cash forecasting

High Risk - Agent B

Customer Outstanding Due Date Dispute Type Resolve Strategies

PQR $1,200 4/15/2012 Refuse to Pay

a) Offer Partial Payment Option b) Describe Collection Process c) Explain Credit Risk

Improved, Automated Cash Collection Forecasting FUTURE STATE

CURRENT STATE

Risk-Specific Collection Lists

Benefits

Online portal access to select high value low risk customers

Illustrative Customer Master Setup Credit Check Contract Admin Order Mgmt Fulfillment Collections Exceptions Mgmt Billing Cash Applications

Agent Followup List

Customer Outstanding Due Date

XYZ $1,000 3/14/2012

PQR $1,200 4/15/2012

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• Software solutions in the marketplace are evaluated for both functional and technological fit in our customer environments prior to developing Genpact BPaaS offerings in partnership with a vendor

• We use a rigorous and detailed framework to validate functional scope, ease of interface, and technology sophistication of software providers

• This minimizes your implementation risk and enables us to provide high quality, industry-leading services

Analytics Layer Business Process Layer Instance and Application Mgmt Infrastructure Mgmt Interface Mgmt • Global access • High availability • Redundancy

• Failover / disaster recovery

• Data backup

• Data security

• Global Service latency

• Service catalog creation

• User security

• Provisioning

• Orchestration of users

• Billing and rating of usage

• Built in interface to all ERPs

• No coding to build interface

• Leverage standards, no proprietary interfaces

• Core business process support

• Enable industry verticalization

• Support global operations

• PaaS allows G solutions plug-in

• Flexible add-on of analytics solutions

• Open standards-based interface to business processes

OUR MULTI-LEVEL CAPABILITY EVALUATION FRAMEWORK

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Presentation Title Goes Here

Thank You

Want to find out more? Please contact:

• Aditya Mony – [email protected]; +919949935030