CONTENT
DOĞUŞ GROUP STRUCTURE
02
OPERATIONAL MAP
04
OUR GROUP
06
Company Profile
06
Awards & Recognitions
07
Strategic Partnerships & Memberships
13
CHAIRMAN’s MESSAGE
14
CEO MESSAGE
16
CSR and SUSTAINABILITY at DOĞUŞ GROUP
18
CSR Strategy
18
CSR Management
19
Doğuş Group CSR Policies
20
Materiality
27
Stakeholder Engagement
27
ECONOMIC ENGAGEMENT
30
Responsible Business
30
Corporate Governance
30
Responsible Earning
31
Responsible Investment
33
Local Employment
33
Supply Chain Management
35
Community Development Programs
35
Public Policy Contributions
43
EMPLOYEE ENGAGEMENT
46
Open Communication
47
Employee Health and Safety
49
Performance Management
50
Training and Development Programs
51
COMMUNITY ENGAGEMENT
54
Business Ethics
64
Customers
66
Human Rights
68
ENVIRONMENTAL ENGAGEMENT
72
Environmental Awareness Programs
72
Energy Efficiency
75
Waste Management
76
Water Consumption
77
PERFORMANCE DATA
79
ABOUT THIS REPORT
92
REPORTING CONTENT INDEX
94
INDEXES
95
Corporate Responsibility
Banking&
Financial
Services
Automotive
Construction
Media
TV
Tourism&Services
Estate
Real
Energy
Entertainment
Initiatives
New
Antalya PLAZA Doğuş EnergyDoğuş Energy
Artvin HEPP
Doğuş Energy
Electricity
Whole Sale Co.
Use Light Logo 9 mm and over cap height see opposite
Use Bold Logo under 9 mm cap height see opposite. This Logo can be used on screen or for embroderie etc.
1 2 3 4 5 7 8 9 10 11 12 13 14 20 17 15 Libya
Doğuş Construction Libya-Branch 11 Malta Garanti Bank-Branch 10 Switzerland GBI-Representative Office D-Auto Suisse SA-Lausanne Doğuş SA-Geneva
9
Morocco
Doğuş ES-Branch&Doğuş SARL 8
Luxemburg
Garanti Bank-Branch 7
Germany
Garanti Bank-Representative Office GBI Branch
5
Italy
Capri Palace Hotel Partnership 6
UK
Garanti Bank-Representative Office Doğuş Int. 4 The Netherlands GBI-Headquarters 3 Bulgaria
Doğuş Construction&Trade Inc. 2
Romania
Garanti Bank Romania-Headquarters & 78 Branches SC Motoractive Credit SA Ralfi IFN SA Domenia Credit SA 1 Turkish Republic of Northern Cyprus 12 16 21 6
18 19 Dubai Doğuş Management Services Ltd. 14 Croatia
D-Marin Marinas Group 15
Russia
GarantiBank Moscow-Headquarters 17
Kazakhstan
Doğuş Kazakhstan Branch Doğuş L.L.C.
18
China
Garanti Bank-Representative Office 19
16 Greece
D-Marin Marinas Group Partnerships
Qatar
Doğuş Construction L.L.C. 20
Oman
Doğuş Construction Oman L.L.C. 21
Company Profile
Founded in 1951, Doğuş Group has become one of the largest conglomerates in Turkey,
and has the vision of being a regional leader in the services sector.
Doğuş Group is active in eight core businesses1: financial services, automotive, construction, media, tourism and services, real estate, energy and entertainment.
Behind the success of Doğuş Group there lies a customer-focused and productivity-centered management style. This style is not only formed through material gains, but it also embodies a strong corporate citizenship approach from which the whole society can benefit. The Group implements several corporate social responsibility and sponsorship projects, with a special focus on child development, education, environment, culture & arts and sports.
Doğuş Group has around 180 companies2 and a workforce of nearly 35 thousand which enables it to offer high level technology, quality brands and dynamic human resources to its customers. The Group seeks to maximize the value of its brands, not only in Turkey but also in the regional and global context. The Group carries the vision of becoming a regional leader especially in the services sector.
Doğuş Group always provides its services based upon the principles of customer satisfaction and trust. As a result of this approach, the Group has created reputable brands with global
Its name is a source of attraction for the international investors who are interested in Turkey. The Group has contributed to this process by creating a synergy with global giants including the following: BBVA (Banco Bilbao Vizcaya Argentaria, S.A.) in finance, Volkswagen AG and TÜVSÜD in automotive, CNBC, MSNBC and Condé Nast in media and Hyatt International Ltd. and HMS International Hotel GmbH (Maritim) in tourism. In addition, Doğuş Group goes ahead full speed with its various investments in the new business lines. Doğuş Group and global sports, fashion and entertainment company IMG Worldwide signed an agreement to form a joint venture company in Turkey. The Group has also become strategic partners with one of the South Korea’s largest conglomerates, SK Group and in entertainment sector, the Group signed a partnership agreement with İstanbul Doors Group and International Azumi Group. Most recently, Doğuş Group underscored its ambitious standing regarding the marina operations sector with the partnership agreements it signed with Lamda Development which is a part of Latsis Group and MedMarinas S.A., which is a part of Kiriacoulis Group in Greece and with the Adriatic Croatia International (ACI) Group in Croatia.
With its experience and network enabling it to keep up with the changes in the world, Doğuş Group remains as one of the
Awards & Recognitions
• ‘Corporate Social Responsibility Communication and Reporting Award’, CSR MarketPlace 2012, CSR Association of Turkey
• ‘Quality Award-ISAQ’, Platin Category, International Star Award 2012, Business Initiative Directions (BID)
• ‘Classical Music Event of the Year Award’ for D-Marin Turgutreis International Classical Music Festival, Donizetti Classical Music Award 2012
• ‘Consumer Information Award’, Bronze Category for Doğuş Group’s Corporate Website, Horizon Interactive Awards
Doğuş Holding
• Mobile Healthcare Units Project, ‘Prof. Dr. Nusret Fişek Community Health Services Award’, İstanbul Chamber of Physicians
• ‘Contribution to Education Award’, Medal of Appreciation of the Turkish Republic
• ‘2012 Turkey-Carbon Performance Leadership Award’, Carbon Disclosure Project
• ‘Best Bank in Turkey’ (for the 3rd time), The Banker, Financial Times Group • ‘Best Local Media Award’, ‘Best Use of Cinema Award’, ‘Best Use of Open-Air Media’, ‘Outstanding Success Award’, ‘Best Use of Ambient Media Award’, 7th MediaCat Felis Awards
• ‘Best Internet Bank in Turkey Award’ (for the 9th time), Europe Category,
Global Finance Awards
• ‘Best Online Deposit, Credit and Investment Product Offerings in Internet Banking in Europe Award’, ‘Best Integrated Consumer Internet Banking Website in Europe Award’, Global Finance
• ‘The Garanti Calendar Site Silver Award’, Entertainment Category, Horizon Interactive Awards
• ‘Gold Certificate’, Human Resources Category, International Quality Standards Certificate of Investors In People (IIP)
• ‘Best in 2012 Award’, Talent Management Category, Peryön Human Management Awards
Garanti Bank
Ayhan Şahenk Vakfı
• ‘Best Trade Bank in Soft Commodities Award’, Trade & Forfaiting Review
• ‘Best Trade Finance Bank in Structured Trade Finance in the World’, Global Rank #2, Trade & Forfaiting Review
• ‘Best Forfaiting Institution in the World’, Global Rank #2, Trade & Forfaiting Review
• ‘Best Soft Commodity Finance Bank - Silver Medal’, Trade Finance Magazine
• ‘Best Overall Commodity Finance Bank - Bronze Medal’, Trade Finance Magazine
• ‘Best Forfaiting Institution in the World’, Global Rank #3, Trade Finance Magazine
• ‘Best Investment Bank Award 2012’, Euromoney
• ‘Best Equity House Award’, EMEA Finance Magazine
• ‘Best Contributing Team Award’, Volunteer for Better 2012 Global Campaign, Western Union & Habitat Romania
• ‘Best Bank Award’, Finmedia Publications
• ‘Best Banking Strategy Award’, Financial Leaders’ Hall of Fame 2012 Awards, Business Arena Magazine
• ‘Highest Increase of the Global Number of Transactions in 2012, The Most Constant Increase of the Transaction Values in 2012 Awards’ (both for individuals and legal entities), Finmedia Publications
• ‘The Complexity of the Transactions Performed by the Clients and Non-Clients, both with Card and without Card at Garanti Bank’s Smart ATMs Awards’, Nine O’Clock Publication
• ‘Retail Bank of the Year’, Piata Financiara Publication
• ‘The Complexity and Innovation in the Romanian Market’ for Bonus Card, Finmedia Publications
• ‘The Highest Growth Rate in Transactions Number’ for Internet Banking, eFinance Publication
GarantiBank International N.V.
Garanti Securities Garanti Bank SA
• ‘Gold Award’, Non-English Annual Report Category - Insurance/Financial Services Area, Annual Report Competition (ARC) Awards
• ‘Honorable Mention’, Interior Design Category, ARC Awards
• ‘Best Non-English Annual Report Award’ (among all the participating annual reports in all areas), ARC Awards
• ‘Respect for Humanity Award’, Kariyer.Net
• ‘Best Special Passenger Program Credit Card’, Freddie Awards
• Garanti Cep-T Paracard, ‘Best Global Prepaid Innovation Award’, Prepaid Awards
• Money Visa, ‘Best Customer Experience Award’, Contactless & Mobile Payments Awards, Contactless Intelligence
• ‘Best Use of Contactless NFC Technology – Esparacard’, Contactless and Mobile Awards 2013
• 5th Effie Awards 2013, Bronz Effie in Payments Category for ‘Bonus Kafa’
• ‘Award of Excellence’, Financial Services Category, Communicator Awards 2012 for www.garantimortgage.com, International Academy of the Visual Arts (IAVA)
• ‘Stevie Award’, 3rd Winner in Financial Services Category, International Stevie
Awards 2012
• ‘Bronze Award’, Best Customer Service Department of the Year Category, International Stevie Awards 2012
• ‘International Star Award for Quality-ISAQ’, International Star Award 2012, Business Initiative Directions (BID)
• SALT, ‘1st Place in Architectural Transformation’, ‘2nd Place in Culture and Art
Structure’, Most Successful Real Estate Investors Research 2012
• SALT, ‘Corporate Social Responsibility – Art and Culture Award’, 11th Golden
Compass Public Relations Awards, Public Relations Association of Turkey (TÜHİD)
• Teaching Academy Foundation, ‘Special Jury Prize’, 11th Golden Compass
Public Relations Awards, TÜHİD
• SALT Galata, ‘Elle Style Venue’, Elle Style Awards 2012
Garanti Pension & Life
Garanti Payment Systems
Garanti Mortgage
Garanti Technology
Garanti Yatırım Ortaklığı Garanti Culture (SALT)
• Traffic is Life!, ‘Jury Incentive Awards’, CSR MarketPlace 2012, CSR Association of Turkey
• Traffic is Life!, ‘Exemplary Educational Program Awards’, CSR MarketPlace 2012, CSR Association of Turkey
• Doğuş Otomotiv, ‘Nominated Company with Highest Growth in Corporate Governance Rating’, Corporate Governance Association of Turkey
• Doğuş Otomotiv, ‘The Distributor of the Year Award’, VW AG
• Doğuş Otomotiv, ‘Most Admired Company in Automotive Sector’, Capital Magazine
• VW Passenger Cars, ‘Crystal Apple Award 2012’, The Crystal Apple Awards
• VW Amarok, ‘Achievement Certificate of the Best Press Advertisement in Commercial Vehicles Category’, Kırmızı - The Bests in Press Awards
• VW Amarok, ‘Magazine Advertisement of the Year’, ODD Gladiator Selling and Communication Awards
• Audi, ‘2nd Place in 2012 Audi Twin Cup After Sales Competition’, Audi Twin
Cup 2012
• Doğuş Oto, ‘The Service World Championship - World’s 2nd’, Audi Twin Cup
2012
• SEAT Turkey, ‘Worldwide Original Spare Parts Award’, 2nd International Sales
Conference, Portugal
• Bentley, ‘The Brand With Largest Growth in 2012’, ODD Sales and Communication Awards, 2012 Gladiators
• Thermo King Turkey, ‘Platinum Sales & Platinum Service Dealer Award’, OEM
• Skoda, ‘Turkey Rally Champion’, Fabia S2000
• vdf Insurance, ‘Company with the Most Overall Commission Increase’, Volkswagen Financial Services International Insurance Conference
• vdf Insurance, ‘Fastest Growing Country’, Volkswagen Financial Services International Insurance Conference
Doğuş Otomotiv
Automotive
• Approximately 835 awards to date for broadcasts and social responsibility campaigns
• 75 awards in various areas from ministries, organizations, associations and foundations, professional chambers, universities and high schools in 2012
• ‘The Certificate of Excellence’, Trip Advisor 2012, Trip Advisor LCC
• ‘Hotel Greening Project’ Award, Bureau Veritas, for Energy, Water, Inner Air and Waste Management and Recycling Efforts
• ‘Best Beach Resort’, Marusya Cup (Luxurious Boutique Agency Owners & Travel Consultants), 2012
• ‘The Blue Flag’ (since 2004), TYHA (The Yacht Harbour Association)
• ‘Marque of Excellence 2012’, Thomas Cook
• ‘Expedia Best YoY Growth 2012 Regional Turkey’
• ‘The Certificate of Excellence’, Trip Advisor 2012
• ‘Quality Hotel Award’, 2012 Holidaycheck.de
• Holiday Check Quality Selection 2012
• Tripadvisor Highly Recommended 2012
• Zoover Highly Recommended 2012
• ‘The Blue Flag’, ‘Five Gold Anchor Award’ (since 2004), TYHA
• ‘The Most Successful Marina Enterprise Award’, Eurobank Tekfen, Economist, Capital Magazine and Tourism Investor Fellowship Cooperation
• 2004 Skal Tourism Investor Award
• 2007, 2008, 2010 Skal Marina Operator Award
• 2009 Skal Harbour & Marina Operator Award
• Skalite Award for D-Marin Turgutreis International Classical Music Festival, Turkish Regional Clubs Category, Skalite Tourism Awards 2012, Skal International
Doğuş Media Group
Doğuş Tourism Group
Park Hyatt İstanbul-Maçka Palas Grand Hyatt İstanbul
D-Hotel Maris
Maritim Hotel Grand Azur
Maritim Hotel Club Alantur
D-Marin Marinas Group
D-Marin Turgutreis
Media
• 1st Gebze Book Days, ‘Marketing Campaign of the Year’, Shopping Centers
Category, AMDP
• Bonubon.com, ‘2nd Best New Web Initiative Award’, ‘6th Best Group
Shopping Web Site Award’, Webrazzi 2012 Awards
Doğuş Real Estate/Gebze Center
Bonubon
Real Estate
New Initiatives
• ‘The Blue Flag’, ‘Five Gold Anchor Award’ (since 2010), TYHA
• The First ‘5 Anchor Marina License’ authorized by Turkish Ministry of Tourism and Culture
• ‘Five Gold Anchor Award’ (since 2000), TYHA
• ‘Best Quality Marina Management’, Quality Management Awards
• ‘1st Place Award’, Best Marina Category, Skalite Tourism Awards 2012, Skal
International
• ‘Five Gold Anchor Award’ (since 2011), TYHA
• ‘The Blue Flag’ (since 2000), TYHA
D-Marin Didim
D-Marin Göcek
D-Marin Mandalina D-Marin Dalmacija
Strategic Partnerships & Memberships
In 2012, Doğuş Group had memberships in the following organizations either on a corporate or individual basis: • ASTD – American Society for Training and Development
• CDP – Carbon Disclosure Project
• DEİK – Foreign Economic Relations Board
• DenizTemiz TURMEPA – Turkish Marine Environment Protection Association • EFAMA – European Fund and Asset Management Association
• FERMA – Federation of European Risk Management Association • Finans Kulüp – Finance Professionals’ Foundation of Turkey • FODER – Financial Literacy and Inclusion Association • Forum İstanbul
• KİD – Corporate Communications Association • KRYD – Enterprise Risk Management Association • ÖSGD – Corporate Volunteer Association
• Para Durumu (Turkey’s first financial literacy initiative) • PERYÖN – Personnel Management Association of Turkey • TBCSD – Turkish Business Council for Sustainable Development • TEİD – Ethics and Reputation Society
• TİDE – The Institute of Internal Auditing, Turkey • TKYD – Corporate Governance Association of Turkey • TÜBİYAD – Finance & IT Executives Association • TÜFİDER – Financing Institutions Association
• TÜSİAD – Turkish Industrialists’ and Businessmen’s Association • UNEP FI – United Nations Environment Programme Finance Initiative • UNGC – United Nations Global Compact
• UNPRI – United Nations Principles for Responsible Investments • WEF – World Economic Forum
CHAIRMAN’S MESSAGE
We are very well aware that we owe much to the society we operate in. We have
always worked hard to do our best in terms of service quality, highest standards,
innovative and customized business approach and constructive engagement with our
clients on an ongoing basis.
Dear Stakeholders,
2012 was a year of further expansion for Doğuş Group with new projects, new partnerships and new investments. Our efforts to give back to the society, the environment and all our stakeholders also increased parallel to our active investment strategy and strong growth. We maintained our hard work to add value to our respective communities through sustainable business models and engagement programs. In other words, our efforts have been increasingly focused on becoming a better “corporate citizen”.
We live in times where stakeholder engagement is of critical importance for all corporations. Transparency, accountability and responsiveness have become the defining concepts in the
We see corporate responsibility as contributing to the society and the environment as well as building and keeping active communication lines with all stakeholders. In line with this standing, we have been working hard to excel our existing structure regarding corporate responsibility. Under the leadership of Doğuş Holding and with the participation of our Group companies, we transformed our corporate responsibility approach into a Group strategy in 2012. Furthermore, we have also outlined our policies regarding working standards, human rights, product and service responsibility, community and the environment. I strongly believe this new structure will further strengthen and standardize our corporate responsibility related initiatives by acting as a guideline for our current and prospective Group companies.
It has been five years since we participated in the United Nations Global Compact. We are among the leading groups in Turkey in this regard. We are pleased to share our fifth corporate responsibility report in line with our commitment to align our operations and strategies with universally accepted principles.
We will continue to operate with a view to develop better approaches and vision to our existing and new sectors, by further institutionalization, better working environment, increased attention to customer health, safety and environmental standards.
We hope that our 2012 Corporate Responsibility Report will be a valuable reference guide for all our stakeholders. I would like to take this opportunity to thank our Group companies, employees and all other stakeholders for their efforts and valuable contributions.
Ferit F. Şahenk
Chairman of the Board of Directors Doğuş Group
Dear Stakeholders,
The vision and the values of Doğuş Group have been the major guiding principles leading us to act, to make decisions, to invest and to move forward since the day of our foundation. The United Nations Global Compact that we signed in 2007, and then our fifth Corporate Responsibility Report published this year, have ranked our Group among the pacemaker companies in this field.
Doğuş Group’s social and ecological performance within its economic aspects, in line with the basic principles of the corporate responsibility, aims to contribute to all stakeholders and to the environment. Conducting corporate responsibility in such a vein, major investments of Doğuş Group has been approximately US$ 3.9 billion in the last five years and exceeded US$ 4.3 billion in the last ten years. 15% of our main investments have been made abroad while the rest has been domestic.
Doğuş Group has made the concept of corporate responsibility a part of its strategy and has started to share this strategy with the Group companies in a systematic manner. The Corporate Responsibility Policies of Doğuş Group, which are published in this report, were prepared by our Corporate Responsibility Team with the participation of unit directors of the Holding company, at the workshops organized through the year. Along with these policies, social, ecological, economic and ethical matters that we focus on in medium and long-term were determined and shared with all of our companies. We hope that this framework of strategy and policies of Doğuş Group, will serve as a guide to lead the Group companies.
Another important development in the past year, in which our
CEO MESSAGE
At Doğuş Group, our goal is to become the
leading group in all sectors in which we
operate, in terms of creating responsible
and competitive companies.
and resources that encourage equal benefits for the genders. I am pleased to report that the ratio of women employees constitutes more than 51% within our Group. In addition, along with our new initiatives, creation of new employment opportunities became one of our major investments, at the heart of the concept of corporate social responsibility.
At Doğuş Group, our goal is to become the leading group in all sectors in which we operate in terms of creating responsible and competitive companies. 2012 was an important year for our Group in this respect. Among our Group companies, Doğuş Otomotiv, which distinguished itself by releasing the first Corporate Responsibility Report in its segment in Turkey and around the world published its second report, and the leader in Banking sector in Turkey, Garanti Bank, has become the first Turkish bank to receive A level rating from Global Reporting Initiative with its first comprehensive Sustainability Report. Additionally, Doğuş Construction and Ayson individually joined the United Nations Global Compact, thereby adding value to Doğuş Group globally with respect to corporate responsibility.
Our Group companies also sustained their community engagement programs in 2012. Among these projects were; Doğuş Kids Symphony Orchestra and Turkey’s first financial literacy initiative ‘Para Durumu’ of Doğuş Holding, Garanti Bank’s ‘No Limit in Teaching’ project and SALT, Garanti Pension and Life’s ‘Back to School: Educating, not Employing Children’ project, Garanti Factoring’s support to ‘Mother Kid Education Foundation’ project, ‘Traffic is Life!’ platform of Doğuş Otomotiv, TÜVTÜRK’s support to ‘Traffic Responsibility Action’, and ‘Engage with Disadvantaged People’ of Doğuş Real Estate/Gebze Center. Regarding Doğuş Group’s corporate responsibility efforts, our basic goals include, in the medium and the long-run, capturing a 10% growth in all business lines every year. Furthermore, we aim at being the leading company in Turkey in employee loyalty, creating new business areas, maintaining high management standards, and responding to the expectations of the key stakeholders to be a driving force of economic and social
development. In September 2012, we also founded Doğuş Agro Projects and R&D Services to contribute to the agriculture sector, which we believe has increasing importance for sustainable development, and to support regional agriculture with advanced research.
We will continue contributing to the social life of the regions, in which we operate, in terms of economy, employment, and the environment, by providing the perfect synergy created with nearly 35,000 employees. We will continue to pursue new investments and create new opportunities.
I would like to thank all the Group companies, our employees, and all of our stakeholders who share and support this vision and work with us to provide a better, more livable world for the next generations.
Hüsnü Akhan Chief Executive Officer Doğuş Group
CSR AND SUSTAINABILITY AT DOĞUŞ GROUP
At Doğuş Group, we have a Corporate Social Responsibility (CSR) Strategy that defines the structure of the CSR and sustainability programs of the Group companies. With the intention of being a regional leader in the services sector, we have set up our CSR policies to coordinate and manage sustainability performances. Being one of Turkey’s leading business groups, we strive to conduct all our business operations in a responsible way, taking
into consideration our stakeholders’ concerns and requirements as well as profitability.
As sustainability is the key driver to innovation and for stakeholder trust, we rely on responsible business models. We have found that, encouraging the Group companies this way has enhanced our most valuable assets in which we have invested since our foundation.
CSR Strategy
CSR Strategy Materiality CSR Management Stakeholder EngagementTo support economic, social and environmental development and increase the level of prosperity by creating innovative and sustainable business
Since Doğuş Group is a multi-business conglomerate with global and local presence in several sectors, we believe that including CSR related issues into management and decision processes is crucial to achieve excellence in management. Our CSR Management approach depends on stakeholder inclusion; their concerns and requirements are important measures for all our operational decisions. Doğuş Group Board of Directors is fully responsible for CSR related issues, the implementation processes
and encouraging CSR awareness within the Group companies. Our Group’s participation to the United Nations Global Compact in 2007 was an important step in the progress toward the CSR approach and management vision, and we are very proud that Doğuş Otomotiv, Doğuş Construction and Ayson also signed and joined the initiative individually, Doğuş Otomotiv in 2010 and the latter two in 2012.
CSR Management
CSR Strategy Materiality CSR Management Stakeholder EngagementDoğuş Group CSR Management Model
Group CSR Strategy Group CSR Policies Group Ethical Principles Holding CSR Performances Group Companies’ CSR Performances CSR Commitments and TargetsDoğuş Group CSR Policies
CSR Management System is very intensively part of our economic, environmental and social responsibility policies. In 2012, we organized six workshops to determine Doğuş Group’s CSR policies, with the attendance of key directors of the Holding company. These policies include our Group’s CSR point of view, commitments to and targets for the coming years. Doğuş Group lays emphasis on the importance of these policies and aims to arrange one-on-one meetings with each of the Group companies to raise awareness on the Group’s CSR policies in 2013.Doğuş Group Economic Responsibility Policy
Doğuş Group’s Economic Responsibility Policy is set to manifest Group companies, enabling them to manage their economic impact, taking stakeholder benefits into consideration. This policy is a guiding principle for all Group companies.
Doğuş Group:
• Fulfills its responsibilities, while proceeding its investments towards sustainable growth targets, considering the Group’s direct and indirect economic impact.
• Ensures that the Group companies manage their operations and strive for the highest economical benefit within their value chain, aware of being important actors of economic development in their sectors.
• Evaluates, monitors and manages its contribution to economic development under the principles of Risk Management, Responsible Investment and Local Economic Development.
Risk Management
Doğuş Group companies, which operate in the new global environment, need to devise systematic means for dealing with the challenges they pose. We frame on these challenges as “social and environmental risks” as CSR programs are effective means to provide strategic intelligence for managing social and environmental risks. Stakeholder engagement through CSR programs provides us an invaluable source of information about social and environmental risks.
Responsible Investment
Responsible investment for Doğuş Group refers to the efforts of our Group companies to incorporate environmental, social and economic responsibility issues into investment decisions and to actively engage with the third parties to encourage improved CSR practices. We disclosed detailed information on the responsible investment approach of Doğuş Group companies in the related topic.
Local Economic Development
Doğuş Group companies provide services in several sectors and take active roles in increasing the social wealth of the community by supporting local employment and improving trade. Economic development in Turkey and in other regions where we operate, is a natural result of our operations and positively impact even the smallest units of the community as well as the local authorities. Key elements of our economic responsibility policy include encouragement of local employment, infrastructure investments and use of local suppliers, with social and environmental consciousness.
Local Supply Infrastructure Investments Contribution to Local Economy Local Employment Climate Change Awareness
Climate Change Awareness
Global warming, engendering climate change, has been accepted as a financial and social risk by all global governments, companies and communities for over a decade. Besides the local community programs which we support, climate change and the issues it triggers are acknowledged as financial and operational risks
with potential impact on existing operations of Doğuş Group. The operational and financial risk analysis of the Group include climate change effect as part of our economic responsibility policy. Raising awareness through our value chain and among the Group companies will be among our initial policy targets.
Precaution Mechanisms Global Warming Climate Change Carbon Market Natural Disasters Commitments Economic Responsibility Targets
Local Supply Encourage all Group companies regarding local supply policy; institute a data gathering system for determining the Group’s local supply financials Local Employment Establish mechanisms to encourage local employment and support local
vocational school programs
Infrastructure Investments Establish a stakeholder feedback mechanism to monitor and assess the results of current local infrastructure investments
responsibility is directly related to the change of communities’ consumption trends and culture, and therefore has a very powerful effect on human rights. Doğuş Group monitors the environmental performances of the Group companies with care, and supports their efforts to minimize the current and potential negative environmental impacts of its products and services within the ecologic and social environment. Doğuş Group is committed to behave in alignment with its environmental policy and encourages all Group companies to follow suit.
The key elements of the environmental responsibility policy are stated below.
Doğuş Group:
• Commits to comply with regulatory and voluntary codes and plans its business processes with environmental consciousness. • Requires environmental management approach from its business partners and supply chain.
• Analyzes the environmental impact of its investment and supply chain processes, and pursues new technologies in order to minimize potential negative impacts.
• Builds systems and supports awareness programs in order to decrease paper consumption, and encourages the use of recycled paper.
• Operates in accordance with environmental management systems which shape our consuming behavior, waste management processes and ensures effective logistics management. Investment Processes Supply Chain Waste Management Paper Consumption Compliance Awareness Reduction Employee Inefficient Logistics Environmental Impact Commitments Environmental Responsibility Targets
Investment Processes Include environmental requirements in the investment and audit processes Waste Management Encourage Group companies to pursue and employ waste management
and reuse systems
decisions and actions to be taken with environmental consciousness to its employees, and strives to create environmental awareness.
Dialogue Life-long Improvement Transparency Processes Feedback
Health & Safety
Equal Opportunities Training Career Variety in Group Encouraging Women Employment Employee Engagement Commitments Employee Responsibility Targets
Dialogue Maintain an open door policy; improve in-house communication support
programs
Transparency Share the results of feedback with employees and establish new feedback mechanisms accordingly
Training Support training programs and improve the training processes with regards to employee needs and global standards
Life-long Improvement Establish life-long improvement programs including voluntary and community work initiatives
Health & Safety Processes Implement international standards and encourage employee awareness within the processes
Career Variety in Group Reduce employee circulation rate and improve employee satisfaction Encouraging Women’s Employment Collaborate with community initiatives and support all activities to
include and sustain women in the workforce
Doğuş Group Employee Responsibility Policy
Doğuş Group believes that its success is directly linked to the Group’s culture of valuing and empowering its employees. One of the key principles of our Employee Responsibility Policy is being a great place to work for the employees.
Doğuş Group:
• Encourages its employees to work under the umbrella of Doğuş Group for the duration of their professional life. Hence it strongly supports employment and rotation within the Group and actively provides opportunities toward career variety to its successful employees.
• Seeks employee feedback with open and transparent communication mechanisms.
• Provides the best working conditions.
• Pays attention to the balance between business and social life of its employees, and supports their professional and personal development through training programs, mentoring and coaching.
• Takes precautions and provides solutions for employees’ physical and mental health and safety.
• Values equal opportunity employment, and requires the same level of awareness and practices from its business partners and supply chain.
Doğuş Group Human Rights Policy
Doğuş Group manages its operations in compliance with local laws and regulations. United Nations Global Compact principles lead the Group’s Human Rights Policy. Our Human Rights Policy also refers to the main principles of United Nations Universal Declaration of Human Rights and its protocols, United Nations Convention of International Covenant on Civil and Political Rights, United Nations Convention of International Covenant on Economic, Social and Cultural Rights, ILO Declaration on Fundamental Principles and Rights at Work, and the Vienna Declaration and Program of Action.
Doğuş Group:
• Gives special importance to establishing dialogue platforms regarding human rights while operating its businesses and managing their continuum.
• Takes precautions to protect the rights of local communities. • Requires the human rights approach from every business partner, including suppliers.
• Conducts and encourages training and awareness programs regarding human rights in its value chain and among employees.
Policy & Strategy Dialogue Platforms Value Chain Employees Training & Awareness Programs Human Rights Awareness Commitments Human Rights Targets
Policy & Strategy Disseminate the Group’s Human Rights Policy within the value chain Dialogue Platforms Highlight the importance of human rights and effectively communicate
Group’s approach
Training & Awareness Programs Organize human rights e-learning training among employees and
Doğuş Group Product and Service Responsibility Policy
Doğuş Group monitors all processes among the Group companies in order to reach absolute customer satisfaction. The Group supports all Group companies in examining customer concerns, analyzing feedback and responding.
Doğuş Group:
• Gives top priority to customer satisfaction and performs its business in full compliance with laws and regulations.
• Analyzes risks to customer health and safety with expert teams and ensures business processes and configurations are being designed and deployed accordingly.
• Complies with laws and regulations regarding customer health and safety, and strives to enhance its products and service quality.
• Acknowledges that full and accurate information regarding products and services is crucial for ethical business, and secures necessary precautions and audit processes by the Group companies.
• Complies with international voluntary codes and responsible marketing principles, and requires the best responsible and ethical performance from its employees and third parties.
Compliance Product & Service Information Ethical Marketing Customer
Health & Safety Risk Analysis
Training Customer
Satisfaction
Commitments
Product & Service Responsibility
Targets
Compliance Include responsible marketing principles to audit processes and monitor the third parties’ performances
Product & Service Information Study on Group’s Ethics Code and include responsible marketing principles Customer Health & Safety Risk Analysis Encourage Group companies to comply with international standards
on customer health and safety, and include the principle in audit processes Customer Health & Safety Training Provide tools to communicate information on customer health and safety to
Doğuş Group Community Responsibility Policy
Doğuş Group strives to support the development of communities and contributes to both local and regional growth and new employment opportunities.
Doğuş Group:
• Internalizes the ethical investment principles both for the community and its business.
• Analyzes the concerns of the community and wants people to be part of the decisions which may have the potential impact on their social life and well-being.
• Gives top priority to be responsive to the needs of the community.
• Monitors business processes for anti-corruption and complies with respective laws and regulations, and Doğuş Group believes that the primary responsibility of a company is doing its business ethically for the community’s well-being. • Encourages its business partners and Group companies to establish necessary monitoring mechanisms in order to prevent and detect potential corruption risks.
• Aims to be a role model to its stakeholders with its ethical business approach and executes awareness programs in order to extend Group’s approach among its suppliers and other third parties. Support Community Development Compete Responsibly Community Engagement Compliance Anti-corruption Policies Ethical Business Commitments Community Responsibility Targets
Community Development Engage with community initiatives related to business impact Responsible Competition Comply with international competitiveness strategies and codes
Anti-corruption Policies Study Group’s Code of Ethics, lead and manage the Group companies accordingly, encourage third parties to sign Group’s ethical principles
Materiality is the most significant principle of CSR related standards. It represents economic, social and environmental priorities of the companies with respect to stakeholder concerns. Since Doğuş Group’s main CSR Strategy takes materiality as the baseline, the suggested focus areas for every sector in which Doğuş Group operates were included in the 2011 Doğuş Group CSR Report. The most material areas of the Doğuş Group companies were analyzed by CSR experts according to their most common performances and general stakeholder concerns. For raising awareness on materiality and CSR relationship, Doğuş Group’s Corporate Communications Team, together with the CSR consultants, organized 12 meetings with the top executives of Doğuş Holding and Group companies. The presentation included Doğuş Group CSR Strategy and the results of the materiality analysis of the sectors, which were delineated in the Group’s 2011 CSR Report. Feedback from the company executives was evaluated for 2012 Doğuş Group CSR Report, and the performances were included accordingly.
In 2010, the methodology used for defining the material issues for Doğuş Group was based on GRI key performance indicators and the sectoral priorities of Doğuş Group companies. Benchmarking with peers brought us a prioritized analysis of industrial issues. In 2011, this study was enlarged to a Corporate Responsibility Strategy Study with the establishment of a CSR Working Group, created by representative members from all Doğuş Group companies. In 2012, the CSR Team studied the Group’s social, environmental and economic responsibility policies and determined the material focus areas accordingly.
For Doğuş Group, stakeholder engagement is at the heart of our sustainability and stakeholder strategy and policies. We encourage our Group companies to consider the environment in which they operate and to meet the requirements of the stakeholders affected by their operations while achieving their objectives successfully3.
In Doğuş Group companies, stakeholder dialogue platforms are very much related to their key stakeholders’ needs and concerns. Every Doğuş company pays careful attention to stakeholders’ requirements. Stakeholder engagement is among the pillars of their corporate strategy. Several stakeholder engagement processes are managed by the Group companies in order to ask, learn, analyze and respond to their expectations. Customer satisfaction surveys, employee loyalty surveys, partner and supply chain meetings and surveys, investor meetings and presentations, in addition to many online information tools, are the main dialogue platforms which each and every Doğuş Group company utilizes annually.
Materiality
Stakeholder Engagement
Doğuş Group Stakeholder Engagement Approach
Stakeholder Dialogue in Group Companies CSR Strategy Materiality CSR Management Stakeholder Engagement CSR Strategy Materiality CSR Management Stakeholder Engagement
3Doğuş Group Stakeholders List and Dialogue Platforms are published in 2011
Corporate Responsibility Report http://www.dogusgrubu.com.tr/web/83-337-1-1/dogus_grubu_-_en/investor_relations/reports/annual_reports
Empower Inform Consult Involve Collaborate
Responsible Business
Doğuş Group’s responsible business approach has four main pillars: Corporate Governance, Responsible Earning, Responsible Investment and Local Employment. We agree that corporate responsibility is a business management approach essential to gaining stakeholder trust. An integrated CSR approach, which engages with the business processes is the focus area of our responsible business strategies.
Corporate Governance
Doğuş Group’s corporate governance framework is the widest control mechanism, both internally and externally, for stimulating the proper and efficient use of corporate resources and simultaneously requiring accountability for those resources. We believe that our Group companies cannot be run without the contributions of the stakeholder groups (customers, employees, suppliers) in response to the ecologic environment and the community of which they are a part. Therefore when decisions are to be made, Doğuş Group companies’ are encouraged to take into account how their decisions impact all these constituents.
business activities, we have fully integrated globally-accepted principles of responsible business conduct. The stakeholders have been informed of these actions.
Upholding these principles and high ethical standards is not limited to our own business dealings; we also require that the same approach is followed by all stakeholders, both national and international. We embrace the principle of “not being involved” with any party that acts contrary to globally-accepted standards and that cannot provide reliable disclosure with regards to its actions.
Much attention is paid by us to the disclosure of our financial and non-financial information to Group’s stakeholders. We make all relevant information available on our website, and inform the public about our corporate strategy, activities and new fields of investment via Annual Reports, Corporate Responsibility Reports and periodic press releases and conferences.
Our financials are drawn up quarterly in accordance with International Financial Reporting Standards (IFRS). Independent semi-annual and year-end audit reports are shared with the public.
ECONOMIC ENGAGEMENT
Our corporate responsibility approach is very directly integrated in Doğuş Group’s
growth and financial strategies, and involves every stage of the product and service
life cycle.
Governance Structure
Doğuş Holding’s Board of Directors consists of 11 members and they meet at least on a quarterly basis and, if necessary, at other pre-determined times. There are two committees which directly report to the Board: The Risk and Audit Committee and the Human Resources Coordination Committee. There is also a Legal Advisory Council. At the Group level, there are twelve departments: of which ten are presidencies and two are division managements. There are no independent members on the Board of Directors.
Every two months, the individual sector company and Holding Risk Management Division (Holding Risk) present their analysis and risk-related issues to the respective Risk and Audit committees for discussion. There is a risk and audit presentation and discussion at the Board of Directors meetings that covers risk and audit matters at the Group level as well as at the individual sector company level.
Detailed information on the Board and committees, the Code of Ethics and the audit processes can be found in the Group’s web site and in the Annual Report4.
Responsible Earning
Our corporate responsibility approach is very directly integrated in Doğuş Group’s growth and financial strategies, and involves every stage of the product and service life cycle. Beginning from the supply chain, all operational processes are intentionally planned and managed, paying particular attention to stakeholder concerns.
Risk Management
Doğuş Group’s risk management framework forms an integral part of the management and board processes. Doğuş Group seeks to achieve its business plans, meet expectations of its stakeholders and embed a risk culture across its entities and functions where material existing and emerging risks are actively identified and effectively managed on the principles of Enterprise Risk Management. Each sector company has a designated team responsible for risk that performs scheduled and ad-hoc activities including risk analysis and reporting as guided by the Holding Risk. Holding Risk also provides expertise on specialty subjects as needed. Risk functions operate under an enterprise risk management structure that encompasses financial and strategic risks as well as operational and emerging risks. Plus, there are top-down and bottom-up risk identification processes in place. Doğuş Holding Risk Management Division
One of the key drivers of the Holding Risk is the continued embedding and strengthening of the risk culture across the organization. In addition to the regular reports that are presented and discussed at various committees, ad hoc analysis and reporting are also carried out. Holding Risk guides the individual risk teams of the sector companies and supports the implementation and/or execution of top down
and bottom up risk identification processes. Awareness and training programs are delivered.
Holding Risk Management Division as well as the individual companies operate under an Enterprise Risk Management structure that encompasses financial and strategic risks as well as operational and emerging risks.
4http://www.dogusgrubu.com.tr/web/82-277-1-1/dogus_grubu_-_en/investor_relations/corporate_governance_principles/responsibilities_to_our_stakeholders
Credit Processes of Garanti Bank
Garanti Bank deals with the environmental and social impacts of activities for which it has provided financing, under a separate topic called “indirect impacts”. The Bank initially set up the Environmental and Social Loan Policies (ESLP) in order to minimize the indirect impacts of loans granted by the Bank and put them into practice in 2011 without any monetary limit, following approval by the Bank’s Board of Directors. Environmental and Social Loan Policies constitute the environmental and social principles governing the extension of loans at Garanti Bank. Within the framework of these
policies, the Bank runs the “Environmental and Social Impact Assessment Process” (ESIAP) that was designed within two years with the support of an independent consulting firm, as well as the “Environmental and Social Impact Assessment Model” (ESIAM) which is a part of the ESIAP. In 2012, prior to the Rio+20 United Nations Conference on Sustainable Development, Garanti made the commitment to officially implement the ESIAP procedure from the beginning of 2013, thus demonstrating its determination to support sustainable development in the financial sector.
Climate Change Risks
Climate change risks are being monitored as one of the long-term risks in Doğuş Group’s risk spectrum. The risks related to climate change also affect our insurance programs. Thus especially catastrophic climate changes and related possible impacts are being monitored and analyzed by Doğuş Holding’s Risk Management Division.
In the Group’s insurance related business lines, the climate change risks priced accordingly. During the elementary
insurance program buying process, the essential clauses are included and defined within the scope of assurance.
Our real estate business lines are projecting progress in general expenses with the green building approach and have improved evaluation systems. In the construction and real estate sectors, our Group companies are paying more attention to climate change related issues during the planning, construction and maintenance phases of the projects.
Garanti Bank “Carbon Performance Leader”
Garanti Bank first announced its greenhouse gas emissions in 2010 under the Carbon Disclosure Project (CDP). In 2012, Garanti Bank was honoured with “2012 Turkey - Carbon Performance Leadership” Award in performance category by CDP, with its 3rd CDP disclosure, among 32 companies that managed to integrate climate change factors into their business strategies and processes. Additionally, Garanti Bank published “101 Preventive Actions” brochure for its employees to explain how to behave correctly in the face of changing climate factors.
Garanti Bank views climate change5 as a strategic issue deserving full integration into the core business. This includes owned operations and the indirect impact created by the customers and suppliers.
Garanti Bank has numerous mechanisms in place to ensure that climate change influences the business strategy at the company-level and for individual units:
(a) communication to senior leadership and relevant departments by the Sustainability Team, which has primary responsibility for identifying and assessing climate change risks and opportunities,
(b) company-wide communication for specific efforts (e.g.,
As part of Garanti Bank’s commitment to product and service innovation, Garanti is a leader in meeting the needs of the growing low-carbon economy. These efforts have been influenced by a belief in the future market potential as well as the high likelihood of future regulations regarding greenhouse gases. In 2012, Garanti has increased the total financing provided to the WPPs and HEPPs to more than US$ 3 billion, which is nearly half of the amount allocated to energy projects. Also, Garanti Bank provided US$ 60 million in funds to SMEs within the scope of the “Turkey Sustainable Energy Finance Facility” (TurSEFF) loan program, as per the end of 2012. Aiming to raise efficiency in SMEs’ operations, the loan program is primarily offered to the enterprises seeking to cut costs by reducing the consumption of energy during production and invest in energy efficiency and heat insulation.
Finally, since 2009, the Bank has offered customers a Green Auto Loan, a low-interest package specifically for hybrid vehicles. Garanti seeks to provide customers with convenient, uninterrupted service, which aligns with the Bank’s desire to reduce emissions from the value chain and minimize the impact from climate-driven weather events. First, Garanti is the market leader in utilization of Alternative
Responsible Investment
We believe that companies, which demonstrate powerful and transparent corporate governance and have sustainable business polices, generate financial benefits in addition to enhancing value to brand reputation and gaining the trust of stakeholders. Effective environmental, social and economic management systems and policies ensure that companies have credibility and sustainability because of a reliable risk management. Our investment policies actively encourage Group companies to improve their business standards by integrating the corporate responsibility approach to their management systems, monitoring their social and environmental impact, and addressing corporate responsibility as a business case and risk management system.The crucial goal of the responsible investment approach of Doğuş Group is to ensure that current and newly partnered companies’ managements align their business targets with the long-term social, economical and environmental concerns of the stakeholders.
We have made investments about US$ 3.9 billion in the last five years (total investments in the past 10 years have reached US$ 4.3 billion). While 15% of these investments have been
actualized in foreign countries, the majority of the investments of the Group (85%) have been realized in Turkey.
The new investments policy of our Group is to strengthen our current business lines and to increase our market share. It is very important for us to enhance our product and service portfolio by entering into new business sectors. Our new investment decision mechanisms are grounded on several market and sector scenarios, in addition to Doğuş Group’s short and long-term targets and vision. All the investment decision processes include the corporate responsibility strategy. Economic, social and environmental aspects of the Group’s growth process are analyzed by the related divisions and experts.
Local Employment
Doğuş Group’s corporate responsibility strategy fully intends to ensure the well-being of the communities where we operate, and the Group’s vision and values also support this target. Beginning from the local supply chain, Doğuş Group has a strong economic impact on the local communities and high business standards that contribute to public policy platforms besides providing employment.
Doğuş Otomotiv6
Doğuş Otomotiv recognizes climate change and related natural disaster risks among the financially coefficient risks. Climate change risk has been included among operational risks, within the economic responsibility policy announced in 2011. Doğuş Otomotiv agrees that awareness and efficiency
studies in the Company are also opportunities. In 2012, Doğuş Otomotiv included three Authorized Sales and After Sales Service companies in the awareness programs on climate change and economical risks, and published their energy consumption data in 2012 Corporate Responsibility Report.
Actions to address climate change naturally align with Garanti’s commitment to operational efficiency and effective cost management, essential for a large, facility-intensive company. In particular, the Bank is committed to increased energy efficiency across all operations. This priority is influenced by a clear business case for cost optimization, industry best practices, emerging technology and a desire
to get ahead of future regulations that could increase energy prices. To further drive progress against this opportunity, Garanti has set a company-wide CO2 reduction goal. Specific related efforts include retrofit of branches (including lighting and AC units), virtualization of data centers, and promotion of e-learning and virtual meetings in lieu of in-person events which require travel.
6Doğuş Otomotiv 2012 Corporate Responsibility Report covers all detailed data about the Company’s performance. Report can be found at the corporate web site at
Garanti Culture (SALT): A Social Entrepreneurship Model Garanti Bank’s autonomous cultural and research institution Garanti Culture (SALT) is a newly established non-profit company, which concentrates on cultural activities. In the
Garanti Culture Center, library and research services are open to public free of charge.
Doğuş Construction: Indirect Economic Impact
Doğuş Construction employed 4,645 people in 2012 for its infrastructure and superstructure projects in Turkey and other countries. The local employment percentage in Artvin Dam and HEPP Project, were 50%, and 40% for Üsküdar-Ümraniye-Çekmeköy Metro Project.
Doğuş Construction prefers to collaborate with local suppliers in the project regions. In 2012, local purchasing for the local shipbuilding sites amounted to TL 110 million that was 51% of the total purchases of Doğuş Construction.
D-Marin Marinas Group
In 2012, D-Marin Marinas Group was established to provide executive leadership to the growing network of marina destinations flagged under the D-Marin brand. The Group’s aim is to create a sustainable business model that allows for international expansion while continuing to focus on improving the existing marinas’ financial and operational performance.
D-Marin Marinas Group identified that marinas play a vital role in providing the critical community-based infrastructure for promoting and supporting the growth of yachting. Marinas also provide managed access to the coastline and foreshore areas for the whole community, so it is imperative for the long-term health of the marina and
and sustainable. D-Marin Marinas Group will provide Doğuş Holding and other marina owners/operators with well-structured due diligence for new investments, accurate market intelligence and create quantifiable feasibility studies to ensure long-term viability of investments. Through the creation of the D-Marin Marinas Group, the operational goal for 2012 was to commence standardizing the method in which the marinas do business. The Group established a framework that effectively supports the business functions of individual marinas. This will ensure that all policies, procedures and initiatives are monitored, assessed and improved. Through standardization and consolidation, the marinas will increase their ability to Ayson employed 450 people in 2012 projects. The local
employment percentage for Artvin Dam and HEPP Project is 30%, for Adana Kavşak Bendi Dam and HEPP Project is
30%, and for Üsküdar-Ümraniye-Çekmeköy Metro Project is 25%.
Established in December 2004, Doğuş Kids is the community development platform of Doğuş Group, based on the perspective that our future will be largely shaped by today’s children. We believe that this perspective should be given utmost importance today by all players including the business sector.
Contributing to the development of young children through education, entertainment activities, and projects since its inception, Doğuş Kids aims to create a more conscious and responsible society in the areas of child development, education, and culture and arts.
Doğuş Holding is committed to improve health and safety at work, and seeks to ensure the health and safety of all Doğuş Group employees and other related parties including its supply chain. Doğuş Holding complies with all laws and regulations regarding Occupational Health and Safety,
and requires the same awareness and implementations from third parties. Doğuş Holding intends to be a leader in Occupational Health and Safety and to go beyond requirements and legislations in this regard.
Doğuş Holding: Occupational Health and Safety in Supply Chain
Doğuş Kids (Doğuş Çocuk)
Doğuş Holding
Supply Chain Management
Doğuş Group believes that the Group’s supply chain plays an important role in the decisive factors of the stakeholders and represents an essential resource to achieve the Group’s strategic goals. Our Group companies give utmost importance to their supply chain management systems and encourage those business partners
regarding sustainable practices. We acknowledge that the value of supply chain service and quality have direct and recognizable impacts on our Group’s product and service quality, so we support any kind of improvement within the supply chain systems, such as assessments, awareness programs, audits, social and environmental issues.
Community Development Programs
The communities where we do business are importantstakeholders for Doğuş Group. We promise to make our communities better places, and we are committed to that promise. Our community engagement is comprised of a
combination of CSR initiatives, employee volunteerism, social development programs and sponsorships as community engagement programs.
Garanti Bank took its first step for an environmentally friendly supply chain by adding a binding article in supplier contracts in 2012 concerning full compliance with the EMS. Articles that aim to protect the environment were included in the purchase processes in EMS procedures, ensuring
that the Bank’s sensitivity regarding its supply chain was comprehensively adopted. In 2012, Garanti Bank ensured that its subcontractors complied with the EMS, particularly in the areas of cleaning and catering.
Doğuş Otomotiv: Supplier Evaluation Principles
Doğuş Otomotiv studied supplier election and evaluation principles in 2012. Child employment and environmental responsibility criteria were added to the evaluation process. The audit of the supply chain will cover waste
management and employee health and safety in 2013. ISO and OHSAS certification requirements are also helping to increase the supplier standards.
