A
A
Project Study Report
Project Study Report
On
On
A Stu
A Study on Performance Appraisal in Retail Industry of Big
dy on Performance Appraisal in Retail Industry of Big Bazaar
Bazaar
Submitted in partial fulfillment for the Degree
Submitted in partial fulfillment for the Degree of
of
Bachelor of
Bachelor of Business Administr
Business Administration
ation
S.S.JAIN SUBODH P.G COLLEGE JAIPUR
S.S.JAIN SUBODH P.G COLLEGE JAIPUR
(!"#$"%&
(!"#$"%&
SUBMITTED BY
SUBMITTED BY
Ashish
Ashish Y
Ya
adav
dav
SUBMITTED
SUBMITTED
B'B'A
B'B'A Semester
Semester I
I
Dr'
Dr' )a
)apasya
pasya *ul+a
*ul+a
,alhotra
,alhotra
CERTIFICATE
CERTIFICATE
-ertified
-ertified
that
that
this
this
project
project
report
report
entitled
entitled
A
A S
Stu
tudy
dy on
on Pe
Perf
rfor
orm
man
ance
ce A
App
ppra
rais
isal
al iin
n re
reta
taiil
l In
Indu
dust
stry
ry of
of B
Big
ig Ba
Baza
zaar
ar
is record of
is record of project .or+ done independently
project .or+ done independently by ,r' Ashish /
by ,r' Ashish /aada0 my guidance
da0 my guidance
and super0ision and that it has not pre0iously formed the basis for the a.ard of
and super0ision and that it has not pre0iously formed the basis for the a.ard of
any degree 1 fello.ship or associate ship to his '
any degree 1 fello.ship or associate ship to his '
Dr')
Dr')apasya
apasya *ul+a
*ul+a
,alhotra
,alhotra
S.S.Jain
S.S.Jain Subdh
Subdh
P.G C!!"#"
P.G C!!"#"
Jai$u%
Jai$u%
DECLARATION
DECLARATION
I
I
h
heerreeb
by
y
d
deeccllaarre
e
tth
haat
t
tth
hiis
s
p
prro
ojjeecct
t
rreep
po
orrt
t
een
nttiittlleed
d
A
A S
Stu
tudy
dy on
on Pe
Perf
rfor
orm
man
ance
ce A
App
ppra
rais
isal
al in
in Re
Rettai
ail
l In
Indu
dust
stry
ry of
of B
Big
ig B
Baz
azaa
aar
r
is a bonafide record of .or+ done by me and that it has not pre0iously formed
is a bonafide record of .or+ done by me and that it has not pre0iously formed
th
the
e Ba
Basi
sis
s fo
for
r th
the
e a.
a.ar
ard
d to
to me
me fo
for
r an
any
y de
degr
gree
ee 2d
2dip
iplo
loma
ma 1a
1ass
ssoc
ocia
iate
te sh
ship
ip
1fello.ship or other similar title of any
1fello.ship or other similar title of any other institute 2society'
other institute 2society'
Ashish /ada0
Ashish /ada0
S'S'*ain
S'S'*ain Subodh
Subodh -ollege
-ollege
*aipur
*aipur
AC&NO'LEDGEMENT
AC&NO'LEDGEMENT
It is not often in life that you get a chance of appreciating and e3pressing your
It is not often in life that you get a chance of appreciating and e3pressing your
feelin
feelings in blac+ and
gs in blac+ and .hite to than+ the people .ho ha0e been a
.hite to than+ the people .ho ha0e been a crucia
crucial part of
l part of
your successes1 your accomplishments and your being .hat you are today 'I
your successes1 your accomplishments and your being .hat you are today 'I
ta+e this opportunity to first of all than+ the 4aculty at S'S'*ain Subodh P'5
ta+e this opportunity to first of all than+ the 4aculty at S'S'*ain Subodh P'5
-ollege 1especially Dr'6'B'Sharm
-ollege 1especially Dr'6'B'Sharma 1Principal1 and
a 1Principal1 and Dr'
Dr'Rita *ain for
Rita *ain for in calculating
in calculating
an
and
d in
inst
stil
illi
ling
ng in
in me
me th
the
e +n
+no.
o.le
ledg
dge
e 1l
1lea
earn
rnin
ing
g 1.
1.il
ill
l $p
$po.
o.er
er 10
10al
alue
ues
s an
and
d th
thee
competiti0eness and professionalism re7uired by me as a management student '
competiti0eness and professionalism re7uired by me as a management student '
I .ould li+e to gi0e special than+s to Dr
I .ould li+e to gi0e special than+s to Dr
''
)apasya *ul+a ,alhotra for educating
)apasya *ul+a ,alhotra for educating
me sil0er lining in e0ery dar+ cloud '8er enduring efforts1 guidance1 patience
me sil0er lining in e0ery dar+ cloud '8er enduring efforts1 guidance1 patience
and enthusiasm ha0e gi0en a sense of direction and purposefulness to this
and enthusiasm ha0e gi0en a sense of direction and purposefulness to this
project and ultimately m
project and ultimately made it success'
ade it success'
I e3press my sincere and heartiest than+s to e0eryone .ho has contributed
I e3press my sincere and heartiest than+s to e0eryone .ho has contributed
to
to.a
.ard
rds
s th
the
e su
succ
cces
essf
sful
ul co
com
mpl
plet
etio
ion
n of
of th
the
e pr
proj
ojec
ect1
t1 un
unde
dert
rta+
a+en
en by
by me
me at
at
9999999999999999999999999999999
9999999999999999999999999999999
4oremost .ith great respect and esteem 'I .ish to for.ard my deep sense of
4oremost .ith great respect and esteem 'I .ish to for.ard my deep sense of
gratitude to ,s2,r
gratitude to ,s2,r
4
4o
or
r
p
prro
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diin
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m
me
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:ast but not the least; I .ould li+e to than+ my family< my parents1 for
:ast but not the least; I .ould li+e to than+ my family< my parents1 for
supporting me spiritually throughout my life'
supporting me spiritually throughout my life'
)he errors and inconsistencies remain my o.n'
)he errors and inconsistencies remain my o.n'
Na(" ) *h" s*ud"n*
Na(" ) *h" s*ud"n*
Ashish
Ashish /
/ada0
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PERFORMANCE APPRAISAL
PERFORMANCE APPRAISAL
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MODERN APPRAISAL
MODERN APPRAISAL
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OBJECTIVES OF PERFORMANCE APPRAISAL
OBJECTIVES OF PERFORMANCE APPRAISAL
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"'#
SIGNIFICANCE OF PERFORMANCE APPRAISAL
SIGNIFICANCE OF PERFORMANCE APPRAISAL
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"'%
EFFECTIVE PERFORMANCE APPRAISAL
EFFECTIVE PERFORMANCE APPRAISAL
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RETAILING
RETAILING
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INDIAN RETAIL INDUSTRY
INDIAN RETAIL INDUSTRY
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QUESTIONNAIRE
QUESTIONNAIRE
In*%du,*in
In*%du,*in
P"%)%(an,"
P"%)%(an,"
A$$%aisa!-Performance Appraisal (PA& is a systematic and periodic process that assesses an indi0idual Performance Appraisal (PA& is a systematic and periodic process that assesses an indi0idual employeeEs job performance and producti0ity in relation to certain per$established criteria and employeeEs job performance and producti0ity in relation to certain per$established criteria and organization objecti0es' Performance appraisal of ?mployees are necessary to understand organization objecti0es' Performance appraisal of ?mployees are necessary to understand each employeeEs abilities1 competencies and relati0e merit and .orth for the organization' each employeeEs abilities1 competencies and relati0e merit and .orth for the organization' Per
Performformancance e appappraisraisal al raterates s the the empemployloyees ees in in term term of of thetheir ir perperforformanmance' ce' PerPerformformanceance appraisals are .idely used in the society' Performance appraisal is necessary to measure the appraisals are .idely used in the society' Performance appraisal is necessary to measure the performance
performance of of the the employees employees and and the the organization organization to to chec+ chec+ the the progress progress to.ards to.ards thethe designed goals and aims'
designed goals and aims'
)he purpose of the report is to study and analyze the moti0ation of employees and to study )he purpose of the report is to study and analyze the moti0ation of employees and to study the impact of the performance appraisal of the employees considering it as a long term the impact of the performance appraisal of the employees considering it as a long term process'
process'
Performance appraisal helps to rate the performance of the employees and e0aluate their Performance appraisal helps to rate the performance of the employees and e0aluate their contribution to.ards the organization goals' If the process of performance appraisal is formed contribution to.ards the organization goals' If the process of performance appraisal is formed an
and d prpropoperlerly y strstrucuctuturedred1 1 it it hehelplps s ththe e ememplployoyees ees to to clclearearly ly unundederstrstanand d ththeieir r roroleles s anandd responsibilities
responsibilities and gi0es direction to the indi0idualEs performance' It helps to align theand gi0es direction to the indi0idualEs performance' It helps to align the indi0idual performance .ith the organization goals and also re0ie. their performance'
indi0idual performance .ith the organization goals and also re0ie. their performance'
Performance appraisal should focus on three objecti0es< performance1 not personalities1 0alid1 Performance appraisal should focus on three objecti0es< performance1 not personalities1 0alid1 concrete1 rele0ant issues1 rather than subjecti0e emotions and feelings; reaching agreement on concrete1 rele0ant issues1 rather than subjecti0e emotions and feelings; reaching agreement on .hat the employee is going to impro0e in his performance and .hat you are going to do' .hat the employee is going to impro0e in his performance and .hat you are going to do' ?mplo
?mployee moti0atioyee moti0ation n is is a a reflectreflection of ion of the le0el the le0el of of energenergyy1 commitmen1 commitment1 and t1 and creati0creati0ity thatity that companyEs .or+er bring to their jobs' Performance is considered to be a function of ability companyEs .or+er bring to their jobs' Performance is considered to be a function of ability and moti0ation thus<
and moti0ation thus< Jb $"%)%(an,"
Jb $"%)%(an," ) /abi!i*01/(*iva*in1) /abi!i*01/(*iva*in1
P"%)%(an," Mana#"("n* 2 D")ini*in P"%)%(an," Mana#"("n* 2 D")ini*in Pe
Perfrformormanance ce ,a,ananagegemement nt is is ththe e inintegtegrarated ted prprococesess s by by .h.hicich h an an agagenency cy inin0o0ol0l0es es ititss employees in impro0ing organization effecti0eness in the accomplishment of agency mission employees in impro0ing organization effecti0eness in the accomplishment of agency mission and strategic goals' Performance ,anagement consists of< performance planning1 monitoring and strategic goals' Performance ,anagement consists of< performance planning1 monitoring emp
employloyee ee perperforformanmance1 ce1 empemployloyee ee de0de0elopelopmenment1 t1 e0ale0aluatuating ing empemployloyee ee perperformformancance1 e1 andand recognition'
Md"%n A$$%aisa! Md"%n A$$%aisa!
Performance appraisal is structured formal interaction bet.een a subordinate and super0isor1 Performance appraisal is structured formal interaction bet.een a subordinate and super0isor1 that usually ta+es the form of a periodic inter0ie. (annual or semi$annual&1 in .hich the .or+ that usually ta+es the form of a periodic inter0ie. (annual or semi$annual&1 in .hich the .or+ performance
performance of of the the subordinate subordinate is is e3amined e3amined and and discussed1 discussed1 .ith .ith a a 0ie. 0ie. to to identifyingidentifying .ea+nesses and strengths as .ell as opportunities for impro0ement and s+ills de0elopment' .ea+nesses and strengths as .ell as opportunities for impro0ement and s+ills de0elopment' In many organizations F but not all F appraisal results are used1 either directly or indirectly1 to In many organizations F but not all F appraisal results are used1 either directly or indirectly1 to help determine re.ard outcomes' )hat is1 the appraisal results are used to identify the better help determine re.ard outcomes' )hat is1 the appraisal results are used to identify the better performing employees .ho should get the majority of a0ailable
performing employees .ho should get the majority of a0ailable merit pay increases1 bonuses1merit pay increases1 bonuses1 an
and d prpromomototioionsns' ' By By ththe e sasame me toto+e+en1 n1 apapprpraiaisal sal resresulults ts are are usused ed to to ididenentitify fy ththe e popoororer er performers
performers .ho .ho may may re7uire re7uire some some form form of of counseling1 counseling1 or or in in e3treme e3treme cases1 cases1 demotion1demotion1 dismissal or decreases in pay' Organization need to be a.are of la.s in their country that dismissal or decreases in pay' Organization need to be a.are of la.s in their country that might restrict their capacity to dismiss employees or decrease pay'
might restrict their capacity to dismiss employees or decrease pay'
Ob3",*iv" ) P"%)%(an," A$$%aisa! Ob3",*iv" ) P"%)%(an," A$$%aisa!
)o )o gi0e feedbac+ to egi0e feedbac+ to employees to impro0e subse7uent performance'mployees to impro0e subse7uent performance'
)o identify employee$training needs')o identify employee$training needs'
)o )o document criteria used document criteria used to allocate organization re.arto allocate organization re.ards'ds'
)o form a basic for personnel decisions$salary increases1 disciplinary actions1 etc')o form a basic for personnel decisions$salary increases1 disciplinary actions1 etc'
)o pro0)o pro0ide the ide the opportunity for organization diagnosis aopportunity for organization diagnosis and de0elopment'nd de0elopment'
)o )o facilitate communication bet.een facilitate communication bet.een employee and administrator'employee and administrator'
Si#ni)i,an," ) P"%)%(an," A$$%aisa! Si#ni)i,an," ) P"%)%(an," A$$%aisa!
Performance appraisal helps super0isors to assess the .or+ performance of their
Performance appraisal helps super0isors to assess the .or+ performance of their
subordinates'
subordinates'
Pe
Perfrformormanance ce apapprpraisaisal al helhelps ps to to assassesess s ththe e tratraininining g anand d dede0e0elolopmpmenent t neneededs s of of
employees'
employees'
Performance appraisal pro0ides re.ard for better performance'
Performance appraisal pro0ides re.ard for better performance'
Pe
Perfrforormmanance ce apapprpraiaisasal l hhelelps ps to to imimpproro0e 0e ththee communcommunicatication ion syssystemtem oof f tthhee
organization'
organization'
Performance appraisal helps to re0ie. the potentiality of employees so that their
Performance appraisal helps to re0ie. the potentiality of employees so that their
future capability is anticipated''
future capability is anticipated''
PPeerrffoorrmmaanncce e aapppprraaiissaal l pprroo00iiddees s pprrooppeer r gguuiiddaanncce e aannd d ccrriittiicciissmm
for employeeGs de0elopment
for employeeGs de0elopment..
Performance appraisal helps to prepare pay structure for each employee .or+ing inPerformance appraisal helps to prepare pay structure for each employee .or+ing in
the organization'
)he appraisal process helps in human resource planning (8RP&' Accurate and current)he appraisal process helps in human resource planning (8RP&' Accurate and current
appraisal data regarding certain employees helps the management in tal+ing decisions
appraisal data regarding certain employees helps the management in tal+ing decisions
for future employment'
for future employment'
Performance appraisal also enables managers to coach and counsel employees in their Performance appraisal also enables managers to coach and counsel employees in their
career de0elopment'
career de0elopment'
E))",*iv" P"%)%(an," A$$%aisa!s E))",*iv" P"%)%(an," A$$%aisa!s
)he appraisal process pro0ide the platform for de0elopment and moti0ation1 so organization )he appraisal process pro0ide the platform for de0elopment and moti0ation1 so organization should foster a feeling that performance appraisals are positi0e opportunities1 in order to get should foster a feeling that performance appraisals are positi0e opportunities1 in order to get the best out of the people
the best out of the people and the process' An effecti0e performance management process setsand the process' An effecti0e performance management process sets the foundation for re.arding e3cellence'
the foundation for re.arding e3cellence'
By lin+ing indi0idual employee .or+ efforts .ith the organizationEs mission andBy lin+ing indi0idual employee .or+ efforts .ith the organizationEs mission and objecti0es1 the employee and the organization understand ho. that job contributes to objecti0es1 the employee and the organization understand ho. that job contributes to the organization'
the organization'
By focusing attentioBy focusing attention on n on setting clear performansetting clear performance ce e3pecte3pectations (resultations (results s H H actionactions s beha0iors&1 it helps
beha0iors&1 it helps the employee +no. .hat the employee +no. .hat needs to be needs to be done to be succdone to be successful on theessful on the job'
job'
)hr)hrougough h the the use use of of objobjectiecti0es0es1 1 stastandandardsrds1 1 perperforformanmance1 ce1 dimdimensiensionsons1 1 and and othother er measures it focuses efforts' )his helps the department get done .hat needs to be done measures it focuses efforts' )his helps the department get done .hat needs to be done and pro0ide a solid rational for eliminating .or+ that is no longer useful'
and pro0ide a solid rational for eliminating .or+ that is no longer useful'
By defining job$mastery and career de0elopment goals as part of the process1 it ma+esBy defining job$mastery and career de0elopment goals as part of the process1 it ma+es it 0ery clear ho. the current position support employee gro.th and the additional it 0ery clear ho. the current position support employee gro.th and the additional opportunities the employee needs to e3plore'
opportunities the employee needs to e3plore'
)hrough regular chec+$in discussions1 .hich include status update1 coaching1 and)hrough regular chec+$in discussions1 .hich include status update1 coaching1 and feedbac+1 it promotes fle3ibility1 allo.ing you and the employee to identify problems feedbac+1 it promotes fle3ibility1 allo.ing you and the employee to identify problems early and change the course of a project or .or+ assignment'
early and change the course of a project or .or+ assignment'
R"*ai!in#
R"*ai!in#
<<
)he .ord JretailE is deri0e
)he .ord JretailE is deri0ed from the d from the 4rench .ord Jretai4rench .ord JretailerE1 meaning Jto cut a lerE1 meaning Jto cut a piece offE or piece offE or Jto brea+ bul+E' In simple terms1 it implies a first$hand transaction .ith the customer'
Jto brea+ bul+E' In simple terms1 it implies a first$hand transaction .ith the customer' Retailin
Retailing g in0olin0ol0ers 0ers a a direct direct interfainterface ce .ith .ith the the customcustomer er and and the the coordcoordinatioination n of of business
business acti0ities acti0ities right right from from the the concept concept or or design design stage stage of of a a product product or or offering offering to to itsits del
deli0ei0ery ry and and pospost$det$deli0li0ery ery ser0ser0ice ice to to the the cuscustomtomerer' ' )he )he indindustustry ry has has concontribtributeuted d to to thethe economic gro.th of many countries and is undoubtedly one of the fastest changing and economic gro.th of many countries and is undoubtedly one of the fastest changing and dynamic industries in the
dynamic industries in the .orld today'.orld today'
Indian R"*ai! Indus*%0
Indian R"*ai! Indus*%0
<<
)he Indian retail industry is the fifth largest in the .orld' -omprising of organized and )he Indian retail industry is the fifth largest in the .orld' -omprising of organized and unorganized sectors1 India retail industry is one of the fastest gro.ing industries in India1 unorganized sectors1 India retail industry is one of the fastest gro.ing industries in India1 especially o0er the last fe. years' )hough initially1 the retail industry in India .as mostly especially o0er the last fe. years' )hough initially1 the retail industry in India .as mostly uno
unorgarganiznized1 ed1 ho.ho.e0ee0er r .it.ith h the the chachange nge of of tasttastes es and and preprefereferencences s of of the the conconsumsumers1 theers1 the industry is getting more popular these days and getting organized as .ell' Kith gro.ing industry is getting more popular these days and getting organized as .ell' Kith gro.ing mar+et demand1 the industry is e3pected to gro. at a pace of #$@!L annually' )he India mar+et demand1 the industry is e3pected to gro. at a pace of #$@!L annually' )he India retail industry is e3pected to gro.
retail industry is e3pected to gro. >S>S DollarDollar " trillion by !! from >S" trillion by !! from >S Dollar Dollar %!! billion in %!! billion in
!"#1 dri0en by income gro.th1 urbanization and attitudinal shifts'
!"#1 dri0en by income gro.th1 urbanization and attitudinal shifts'
)he
)he retail retail scenario scenario in in India India is is uni7ue' uni7ue' ,uch ,uch of of it it is is in in the the unorganized unorganized sector1 sector1 .ith .ith o0er o0er " million retail outlets of 0arious sizes and formats' Almost M%L of these retail outlets are " million retail outlets of 0arious sizes and formats' Almost M%L of these retail outlets are less than #!! s7uare feet in size1 the per capital retail space India being s7ure feet compared less than #!! s7uare feet in size1 the per capital retail space India being s7ure feet compared to the >S
to the >S figurfigure of e of "% s7uare feet IndiaEs per capital retailin"% s7uare feet IndiaEs per capital retailing space is g space is thus the lo.est in thethus the lo.est in the .orld'
.orld'
Kith more than M outlets per "!!! people1 India has the largest number in the .orld' ,ost of Kith more than M outlets per "!!! people1 India has the largest number in the .orld' ,ost of them are independent and contribute as much as M%L to total retail sales' Because of the them are independent and contribute as much as M%L to total retail sales' Because of the inc
increasreasing ing numnumber ber of of the the nucnuclear lear famfamilieilies1 s1 .or.or+in+ing g .om.omen1 en1 gregreater ater .or.or+ + prepressurssure e andand increased commuting time1 con0enience has become a priority for Indian consumers' )hey increased commuting time1 con0enience has become a priority for Indian consumers' )hey .ant e0erything under one roof for easy access and multiplicity of choice' )his offers an .ant e0erything under one roof for easy access and multiplicity of choice' )his offers an e3cellent opportunity for organized retailers in the country .hich account for just L and e3cellent opportunity for organized retailers in the country .hich account for just L and modern stores !'#L of the estimated >S Dollar "C! billion .orth of goods that are retailed in modern stores !'#L of the estimated >S Dollar "C! billion .orth of goods that are retailed in India e0ery cha
India e0ery chain1 Kain1 Kal$,art'l$,art'
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BI5 BAAAR
Bi# Ba4aa%
Bi# Ba4aa% is a chain of hypermar+et in India' -urrently1 there are !" stores across C! citiesis a chain of hypermar+et in India' -urrently1 there are !" stores across C! cities and to.ns in India' Big Bazaar is designed as an agglomeration of bazaars or Indian mar+ets and to.ns in India' Big Bazaar is designed as an agglomeration of bazaars or Indian mar+ets .ith cluster offering a .ide range of merchandise including fashion and apparels1 food .ith cluster offering a .ide range of merchandise including fashion and apparels1 food products1
products1 general general merchandise1 merchandise1 furniture1 furniture1 electronics1 electronics1 boo+s1 boo+s1 fast fast food food and and leisure leisure andand entertainment sections' Big Bazaar is part of 4uture 5roup1 .hich also o.ns the -entral entertainment sections' Big Bazaar is part of 4uture 5roup1 .hich also o.ns the -entral 8ypermar+et1 and is o.ned through a .holly o.ned subsidiary of Pantaloon Retail India 8ypermar+et1 and is o.ned through a .holly o.ned subsidiary of Pantaloon Retail India :imited1 that is listed on Indian Stoc+ ?3change'
:imited1 that is listed on Indian Stoc+ ?3change'
Big Bazaar .as launched in September1 !!" .ith the opening of its first four stores in Big Bazaar .as launched in September1 !!" .ith the opening of its first four stores in -alcutta1 Indore1 Bangalore and 8yderabad in days' Kithin a span of "# years1 there are -alcutta1 Indore1 Bangalore and 8yderabad in days' Kithin a span of "# years1 there are no. !" Big Bazaar stores in " cities and to.ns across India' )he )otal =et Profit of Big no. !" Big Bazaar stores in " cities and to.ns across India' )he )otal =et Profit of Big Bazaar up to ,arch @"1 !"# is Rs '!% -rore'
Bazaar up to ,arch @"1 !"# is Rs '!% -rore'
Big Bazaar .as started by 6ishore Biyani1 the 5roup -?O and ,anaging Director of Big Bazaar .as started by 6ishore Biyani1 the 5roup -?O and ,anaging Director of Pantaloon Retail'
Pantaloon Retail' )hough Big Bazaar .as launched purely as a fashion format including)hough Big Bazaar .as launched purely as a fashion format including apparel1 cosmetic1 accessory and general merchandise1 o0er the years Big Bazaar has apparel1 cosmetic1 accessory and general merchandise1 o0er the years Big Bazaar has
including a .ide range of products and ser0ices offering under their retail chain' )he current including a .ide range of products and ser0ices offering under their retail chain' )he current format including Big Bazaar1 4ood Bazaar1 ?lectronic Bazaar
format including Big Bazaar1 4ood Bazaar1 ?lectronic Bazaar and 4urniture Bazaar'and 4urniture Bazaar'
,ost Big Bazaar stores are multi$le0el and are located in stand$alone buildings in city centers ,ost Big Bazaar stores are multi$le0el and are located in stand$alone buildings in city centers as .ell as .ithin shopping malls' )hese stores offer o0er !!1!!! S6>s in a .ide range of as .ell as .ithin shopping malls' )hese stores offer o0er !!1!!! S6>s in a .ide range of categories led primarily by fashion and food products' 4ood Bazaar1 a supermar+et format categories led primarily by fashion and food products' 4ood Bazaar1 a supermar+et format .as incorporated .ithin Big Bazaar in !! and is no. present .ithin e0ery Big Bazaar as .as incorporated .ithin Big Bazaar in !! and is no. present .ithin e0ery Big Bazaar as .ell as in
.ell as in independent locations' A independent locations' A typical Big Bazaar typical Big Bazaar is spread across is spread across around #!1!!! s7uarearound #!1!!! s7uare feet (1%!! m
feet (1%!! m&&of retail space' Khile the larger metropolises ha0e Big Bazaar 4amily centersof retail space' Khile the larger metropolises ha0e Big Bazaar 4amily centers
measuring bet.een #1!!! s7uare feet (1!!! m
measuring bet.een #1!!! s7uare feet (1!!! m& and "%!1!!! s7uare feet ("#1!!! m& and "%!1!!! s7uare feet ("#1!!! m&1 Big&1 Big
Bazaar ?3press stores in smaller to.ns measures around @!1!!! s7uare feet (1C!! m Bazaar ?3press stores in smaller to.ns measures around @!1!!! s7uare feet (1C!! m&'&'
Big Bazaar has the facility to purchase products online through its official .eb page1 and Big Bazaar has the facility to purchase products online through its official .eb page1 and offers free shipping on some products'
offers free shipping on some products'
OBJECTI5ES OF THE STUDY
OBJECTI5ES OF THE STUDY
)o
)o find the factors find the factors that influence employee that influence employee performance of Big Bazaaperformance of Big Bazaar'r' )o find the factors that moti0ates the employee to retain in organization' )o find the factors that moti0ates the employee to retain in organization' )o
)o ma+e recommendation for future ma+e recommendation for future research in Big Bazaresearch in Big Bazaar'ar'
)o identify the factors influencing participation in employee retention acti0ities in Big)o identify the factors influencing participation in employee retention acti0ities in Big Bazaar'
Bazaar'
)o )o identify the employeeEs e3pectation from the ridentify the employeeEs e3pectation from the re.ard and recognition system in e.ard and recognition system in BigBig Bazaar'
Bazaar'
)o ascertain the moti0ational deri0es that helps to create a retain .or+place in Big)o ascertain the moti0ational deri0es that helps to create a retain .or+place in Big Bazaar'
Bazaar'
M"*hd!#0
M"*hd!#0
M"anin# )
M"anin# )
R"s"a%,h-ResearcResearch h is is sincersincere1 e1 compcomprehensirehensi0e1 intellectua0e1 intellectual l searchisearching for ng for facts and facts and their significatheir significance or nce or inference .ith reference to the problem under study' Research is considered to be more inference .ith reference to the problem under study' Research is considered to be more object
objecti0e1 i0e1 methomethodologdological1 ical1 .ell$d.ell$determinetermined ed scientifscientific ic proceprocess ss of of in0estiin0estigationgation' ' ResearcResearchh in0ol0es a more systematic structure of in0estigation and finally at the end it results into a in0ol0es a more systematic structure of in0estigation and finally at the end it results into a systematic report form'
systematic report form'
Research is systematic acti0ity to achie0e the truth' It includes the identification of study Research is systematic acti0ity to achie0e the truth' It includes the identification of study area1 the procedure for collecting data1 analyzing the data and finding the conclusion or truth area1 the procedure for collecting data1 analyzing the data and finding the conclusion or truth based
based upon upon the the scientific scientific procedure' procedure' Research Research in in common common parlance parlance refers refers to to a a search search for for +no
+no.led.ledge' ge' OnOne e can also can also defidefine ne reseresearch as arch as a a sciescientintific fic and systemand systematic procedatic procedure ure for for obtaining pertinent information on a specific topic' In fact1 research is a careful1 systematic obtaining pertinent information on a specific topic' In fact1 research is a careful1 systematic and scientific in0estigation or in7uiry for search of ne. facts in any branch of +no.ledge' and scientific in0estigation or in7uiry for search of ne. facts in any branch of +no.ledge'
R"s"a%,h
R"s"a%,h
M"*hd!#0-Research methodology is a systematic
Research methodology is a systematic .ay to sol0e a problem' It is .ay to sol0e a problem' It is a science of studying ho.a science of studying ho. research is to be carried out' ?ssentially1 the procedures by .hich researchers go about their research is to be carried out' ?ssentially1 the procedures by .hich researchers go about their .or+ of describing1 e3plaining and predicting phenomena are called research methodology' It .or+ of describing1 e3plaining and predicting phenomena are called research methodology' It is also defined as
is also defined as the study of methods by .hich +no.lthe study of methods by .hich +no.ledge is gained' Its aim edge is gained' Its aim is to is to gi0e thegi0e the .or+ plan of research'
.or+ plan of research'
R"s"a%,h T0
R"s"a%,h T0$" Us"d
$" Us"d )% This S*ud0-
)% This
S*ud0-D"s,%i$*iv"
D"s,%i$*iv"
R"s"a%,h-DescripDescripti0e research is ti0e research is also +no.n asalso +no.n as s*a*is*i,a! %"s"a%,h6s*a*is*i,a! %"s"a%,h6 describes data and characteristicsdescribes data and characteristics abo
about ut the the poppopulatulation ion or or phephenonomenmenon on beibeing ng stustudiedied' d' DesDescripcripti0e ti0e reseresearch arch ansans.er.ers s thethe 7uestions .ho1 .hat1 .here1 .hen and
7uestions .ho1 .hat1 .here1 .hen and ho.' ho.' Although the data description is factual1 Although the data description is factual1 accurateaccurate and systematic1 the research cannot create a casual relationship1 .here one 0ariable affects and systematic1 the research cannot create a casual relationship1 .here one 0ariable affects another' )he description is use for fre7uencies1 a0erage and other statistical calculations' In another' )he description is use for fre7uencies1 a0erage and other statistical calculations' In short descripti0e research deals .ith e0erything that can be counted and studied' Descripti0e short descripti0e research deals .ith e0erything that can be counted and studied' Descripti0e studies generally ta+e ra. data and summarize it in a useable form'
studies generally ta+e ra. data and summarize it in a useable form'
R"s"a%,h
R"s"a%,h
D"si#n-A
A reseresearch arch proproject ject conconducducted ted sciescientintificafically lly has has a a spespecificific c framframe.oe.or+ r+ reseresearch arch from from thethe problem
problem identification identification to to the the presentation presentation of of research research report' report' )his )his frame.or+ frame.or+ of of conductingconducting research is +no.n as research design'
research is +no.n as research design'
A research design is the arrangement of conditions for collection and analysis of data in a A research design is the arrangement of conditions for collection and analysis of data in a manner that aims to combine rele0ance to the research purpose .ith economy in procedure' manner that aims to combine rele0ance to the research purpose .ith economy in procedure'
Da*a
Da*a
C!!",*in-Data collection is the process of gathering and measuring information on targeted 0ariables in Data collection is the process of gathering and measuring information on targeted 0ariables in an established systematic fashion
an established systematic fashion1 1 .hich then enables one .hich then enables one to ans.er to ans.er rele0anrele0ant t 7uest7uestions andions and e0aluate outcomes' )he data collection component of research is common to all fields of e0aluate outcomes' )he data collection component of research is common to all fields of study includin
study including g phyphysical sical and social and social sciencsciences1 es1 humanhumanities and ities and businbusiness' Khile ess' Khile methomethods ds 0ary0ary by discipline1 the emphasis
by discipline1 the emphasis on ensuring accurate and honest on ensuring accurate and honest collection remains the collection remains the same' )hesame' )he goal for all data collection is to capture 7uality e0idence that then translates to rich data goal for all data collection is to capture 7uality e0idence that then translates to rich data analysis and allo.s the building of a con0incing and credible ans.er to 7uestions that ha0e analysis and allo.s the building of a con0incing and credible ans.er to 7uestions that ha0e been posed'
been posed'
Data can be ac7uired from t.o sources they are Primary Data and Secondary Data source' Data can be ac7uired from t.o sources they are Primary Data and Secondary Data source'
P%i(a%0
P%i(a%0
Da*a-Data is collected primarily through personal contact1 meeting1 inter0ie. and 7uestionnaire Data is collected primarily through personal contact1 meeting1 inter0ie. and 7uestionnaire .ith the concerned authority of the organization and respondentsE' Primary source of data are .ith the concerned authority of the organization and respondentsE' Primary source of data are the data .hich needs the personal efforts to collect it and .hich are not readily a0ailable' the data .hich needs the personal efforts to collect it and .hich are not readily a0ailable' Primary source of the data are the other type of sources through .hich the data .as collected' Primary source of the data are the other type of sources through .hich the data .as collected' 4ollo.ing are fe. .ays in .hich the data .as collected<
4ollo.ing are fe. .ays in .hich the data .as collected< a&
a& NuNuestestioionnnnairaireses< < Its set of Its set of 7u7uestestioions on ns on a a shsheet of eet of papapeper r .a.as s bebeining g gigi0i0ing to ng to ththee respondents of fill it1 based on .hich the data .as interpreted'
respondents of fill it1 based on .hich the data .as interpreted' b&
b& Inter0ie.s< Inter0ie.s< Structured Structured or or unstructured unstructured one$on$one one$on$one directed directed con0ersations con0ersations .ith .ith +ey+ey indi0iduals or leaders in
indi0iduals or leaders in a community'a community'
S",nda%0
S",nda%0
Da*a-Data areData are collectecollected through secondary modes such as d through secondary modes such as 0ario0arious published data1 reports1 relatedus published data1 reports1 related boo+s and .ebsites'
boo+s and .ebsites'
Secondary sources are the other important sources through .hich the data .ere collected' Secondary sources are the other important sources through .hich the data .ere collected' )hese are the readily a0ailable sources of the data .here one had need not put much effort to )hese are the readily a0ailable sources of the data .here one had need not put much effort to co
collllectect1 1 bebecaucause se it it is is alalreaready dy bebeen en cocollllectected ed anand d papart rt in in an an eleldederly rly mamannnner er by by somsomee researchers1 e3perts and socialites'
researchers1 e3perts and socialites'
LIMITA
)he findings of the study are subjected to bias and prejudice of the respondents')he findings of the study are subjected to bias and prejudice of the respondents'
Area of the study is confined to the employees of Big Bazaar only'Area of the study is confined to the employees of Big Bazaar only'
)ime factors can be considered as a main limitation')ime factors can be considered as a main limitation'
)h)he e fifindndinings gs of of ththe e stustudy dy are are sosolellely y babased sed on on ththe e ininfoformrmatiation on prpro0o0idided ed by by ththee respondents'
respondents'
)h)he e acaccucuracracy y of of finfindiding ng is is lilimimiteted d by by ththe e acaccucuracracy y of of stastatitististical cal totoolols s usused ed fofor r analysis'
analysis'
4indings of the research may charge due to area1 age condition of economy etc'4indings of the research may charge due to area1 age condition of economy etc'
DAT
DATA A
A ANALYSIS AND
NALYSIS AND INTE
INTERPRE
RPRETA
TATION
TION
"'
Ma!"# 58$ Ma!"# 58$ F!%a!# 4&$ F!%a!# 4&$
Employees
Employees
In*"%$%"*a*in-)he abo0e chart sho.s that #CL of the employees are belong to male category
)he abo0e chart sho.s that #CL of the employees are belong to male category
and the rest L of the employees are belongs to female category'
and the rest L of the employees are belongs to female category'
'
18'&5 Y!a()# &5$ 18'&5 Y!a()# &5$
&6'
&6'*5 Y*5 Y!a(!a()# 50$)# 50$ *5'45 Y!a()# &5$ *5'45 Y!a()# &5$
Employees
Employees
In*"%$%"*a*in-)he abo0e chart sho.s t
)he abo0e chart sho.s that majority of
hat majority of the employees i'e'1
the employees i'e'1 #!L
#!L are attained the
are attained the
age of
age of %$@# years1
%$@# years1 #L of
#L of the employees
the employees are attained
are attained the "C$#
the "C$# years and
years and
#L of
#L of the
the employees are
employees are attained the
attained the age bet.een
age bet.een @%$# years
@%$# years and there
and there is no
is no
respondents in the age %$## and abo0e ## years'
respondents in the age %$## and abo0e ## years'
@'
58 58$$ && &&$$ 10 10$$ 10 10$$
Income
Income
R R)+ )+ **000000'6'6000000 R)+ R)+ 66000011'1'100000000 R)+ R)+ 1100000011'1'155000000 A,A,--..! R! R)+ )+ 1155000000In*"%$%"*a*in-)he abo0e chart sho.s the income le0el of the employees i'e'1 #CL of the
)he abo0e chart sho.s the income le0el of the employees i'e'1 #CL of the
employees is Rs' @!!!$%!!!1 L of the employees are Rs' %!!"$"!!!!1 "!L
employees is Rs' @!!!$%!!!1 L of the employees are Rs' %!!"$"!!!!1 "!L
of the employees are Rs' "!!!"$"#!!! and "!L of the employees are abo0e Rs'
of the employees are Rs' "!!!"$"#!!! and "!L of the employees are abo0e Rs'
"#!!!'
"#!!!'
'
"
"'' S
Saattiisf
sfiieed
d
'' =
=eeu
uttrraall
@'
@' Di
Diss
ssat
atis
isfi
fied
ed
68 68$$ &0 &0$$ 1& 1&$$
Employees
Employees
Sa/)!2 Sa/)!2 N!3/(a N!3/(a D))a/)!2 D))a/)!2In*"%$%"*a*in-)he abo0e chart sho.s employees are satisfied .ith their job and their
)he abo0e chart sho.s employees are satisfied .ith their job and their
organization or not i'e'1 %CL of the employees said satisfied 1 !L of the
organization or not i'e'1 %CL of the employees said satisfied 1 !L of the
employees said neutral and rest of the "L of the employees said dissatisfied
employees said neutral and rest of the "L of the employees said dissatisfied
from their job and ther
from their job and there organization'
e organization'
#'
Y Y!)# !)# 4949$$ N-# 51$ N-# 51$
Employees
Employees
In*"%$%"*a*in-)he abo0e chart sho.s employees get any induction from the organization or
)he abo0e chart sho.s employees get any induction from the organization or
not i'e'1 ML of the employees say yes but rest of the #"L of the employees
not i'e'1 ML of the employees say yes but rest of the #"L of the employees
says no' )hey donEt get any
%'
%' Are yo
Are you a.are
u a.are of perf
of performance
ormance apprai
appraisal of t
sal of the com
he company
pany
Y Y!)# !)# 8989$$ N-# 11$ N-# 11$
Employees
Employees
In*"%$%"*a*in- )he abo0e chart sho.s that are employees a.are or ha0e any +no.ledge of
)he abo0e chart sho.s that are employees a.are or ha0e any +no.ledge of
performance appraisal of their company or not so CML of the empl
performance appraisal of their company or not so CML of the employees says
oyees says
yes they ha0ing +no.ledge about it but rest of the ""L of the employees says
yes they ha0ing +no.ledge about it but rest of the ""L of the employees says
no'
'
' If you get
If you get an oppo
an opportunit
rtunity .oul
y .ould you li
d you li+e to cha
+e to change your se
nge your section
ction
Y Y!)# !)# ****$$ N-# 67$ N-# 67$
Employees
Employees
In*"%$%"*a*in-)he abo0e chat sho.s that if any employees get a chance to change his section
)he abo0e chat sho.s that if any employees get a chance to change his section
.ould he2she li+e to change or not ( *ob Rotation& so @@L of the employees say
.ould he2she li+e to change or not ( *ob Rotation& so @@L of the employees say
yes they .ould li+e to change their section but rest of the %L of the employees
yes they .ould li+e to change their section but rest of the %L of the employees
say no they does not .ant to change their section'
C'
C' Are y
Are you sa
ou satis
tisfie
fied from
d from you
your sal
r salary
ary
"'
"' 8i
8igh
ghly
ly Sa
Sati
tisf
sfie
ied
d
'' S
Saattiisf
sfiieed
d
@
@'' =
=eeu
uttrraall
'
' Di
Diss
ssat
atis
isfi
fied
ed
#'
#' 8i
8igh
ghly D
ly Dis
issa
sati
tisfi
sfied
ed
Sa/)!2# &$ Sa/)!2# &$ Sa Sa/)/)!2# 45$!2# 45$ N!3/(a# &0$ N!3/(a# &0$ D))a/)!2# 17$ D))a/)!2# 17$ D))a/)!2# 16$ D))a/)!2# 16$
Employees
Employees
In*"%$%"*a*in-)he abo0e chart sho.s that employees are satisfied .ith their salary or not i'e'1
)he abo0e chart sho.s that employees are satisfied .ith their salary or not i'e'1
L of the employees said highly satisfied1 #L of the employees said satisfied
L of the employees said highly satisfied1 #L of the employees said satisfied
and !L of the employee said neutral and "L of the employees said
and !L of the employee said neutral and "L of the employees said
dissatisfied and "%L are highly dissatisfied'
M'
M' Do you t
Do you thin+ yo
hin+ your grie0
ur grie0ance are p
ance are properl
roperly handle
y handled and red
d and redressed
ressed
Y Y!)# !)# 8989$$ N-# 11$ N-# 11$
Employees
Employees
In*"%$%"*a*in-)he abo0e chart sho.s that if employee has any complaint (grie0ances& from
)he abo0e chart sho.s that if employee has any complaint (grie0ances& from
the organization so are they properly handled by them or not i'e'1 CML of the
the organization so are they properly handled by them or not i'e'1 CML of the
employees say yes but rest of the ""L of the employees says no'
"!'Are you a.are of training program of the organization
"!'Are you a.are of training program of the organization
Y Y!)# !)# 8*8*$$ N-# 17$ N-# 17$
Employees
Employees
In*"%$%"*a*in-)he abo0e chat sho.s that are employees a.are or ha0e any +no.ledge about
)he abo0e chat sho.s that are employees a.are or ha0e any +no.ledge about
their training program or not so C@L of the employees say yes they are a.are
their training program or not so C@L of the employees say yes they are a.are
about it but rest of the "L of the employees say no they donEt ha0e any
about it but rest of the "L of the employees say no they donEt ha0e any
+no.ledge about it'
""'Did you get any moti0ation from training program
""'Did you get any moti0ation from training program
Y Y!)# !)# 9090$$ N-# 10$ N-# 10$
Employees
Employees
In*"%$%"*a*in-)he abo0e chart sho.s employees get moti0ated from company training and
)he abo0e chart sho.s employees get moti0ated from company training and
de0elopment program or not so M!L of the employees say yes but rest of the
de0elopment program or not so M!L of the employees say yes but rest of the
"!L says that they donEt get
"!L says that they donEt get moti0ated by the training and de0elopment
moti0ated by the training and de0elopment
program'
"'Are you a.are of your salary structure
"'Are you a.are of your salary structure
Y Y!)# !)# 7171$$ N-# &9$ N-# &9$
Employees
Employees
In*"%$%"*a*in-)he abo0e chat sho.s employees are a.are of their salary structure or not
)he abo0e chat sho.s employees are a.are of their salary structure or not
i'e'1 "L of the employees say yes they are a.are about it and rest of the
i'e'1 "L of the employees say yes they are a.are about it and rest of the
ML of the employees say no they does not ha0e any +no.ledge about it'
ML of the employees say no they does not ha0e any +no.ledge about it'
"@'Are you getting any career de0elopment program by your company
"@'Are you getting any career de0elopment program by your company
Y
Y!)# !)# 7&7&$$ N-# &8$ N-# &8$
Employees
Employees
In*"%$%"*a*in-)he abo0e chart sho.s that employees get any career de0elopment program
)he abo0e chart sho.s that employees get any career de0elopment program
from the company or not so L of the employees say yes'
from the company or not so L of the employees say yes' -ompany coach and
-ompany coach and
counsel help them in their career de0elopment' But rest of the CL doesnEt get
counsel help them in their career de0elopment' But rest of the CL doesnEt get
any career de0elopment programs'
"' Did you get any incenti0es .hen you achie0e targets
"' Did you get any incenti0es .hen you achie0e targets
Y Y!)# !)# 9696$$ N-# 4$ N-# 4$
Employees
Employees
In*"%$%"*a*in-)he abo0e chart sho.s that employees get incenti0es for the organization .hen
)he abo0e chart sho.s that employees get incenti0es for the organization .hen
they achie0e their target in gi0en time period or not so M%L of the employees
they achie0e their target in gi0en time period or not so M%L of the employees
say yes but rest of the L of the employees say no they donEt get any incenti0es
say yes but rest of the L of the employees say no they donEt get any incenti0es
from the organization'
"#' Do you feel performance appraisal is moti0ating factor for you
"#' Do you feel performance appraisal is moti0ating factor for you
Y Y!)# !)# 8787$$ N-# 1*$ N-# 1*$
Employees
Employees
In*"%$%"*a*in-)he abo0e chart sho.s that performance appraisal is a moti0ating factor for
)he abo0e chart sho.s that performance appraisal is a moti0ating factor for
employees or not so CL of the employees say yes they thin+ performance
employees or not so CL of the employees say yes they thin+ performance
appraisal is a moti0ating factor but rest of the "@L of the employees say no'
appraisal is a moti0ating factor but rest of the "@L of the employees say no'
"%'
"%'
In your Opinion Perfor
In your Opinion Perfor
mance Appraisal is
mance Appraisal is
"'
"' ?0
?0al
aluat
uatio
ion of ?m
n of ?mpl
ploye
oyees
es
'
' Pr
Prom
omot
otio
ion of ?m
n of ?mpl
ploye
oyees
es
@'
@' *ob
*ob Sat
Satisf
isfact
action
ion of ?m
of ?mplo
ployees
yees
'
' ,
,ot
oti0
i0at
atiion
on
E.a3a/- - E%:-!!)# &0$ E.a3a/- - E%:-!!)# &0$
P(-%-/- - E%:-!!)# 50$ P(-%-/- - E%:-!!)# 50$
J- J-, Sa/, Sa/)a)a;/;/- -- - E%:E%:--!!)# !!)# 1010$$ M-/.a/-# &0$ M-/.a/-# &0$
Opinion
Opinion
In*"%$%"*a*in-)he abo0e chart sho.s the employeeEs opinion about performance appraisal so
)he abo0e chart sho.s the employeeEs opinion about performance appraisal so
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