Multibutton Telephone Feature Handbook

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TABLE OF CONTENTS

Your system may restrict you from using some of the features listed in this handbook. Ask your communications manager which features you can use. Then check in the box next to the feature’s name. Also, if your system does not use the standard numbering plan, feature access codes may be different than described.

Using Your Telephone . . . 1

The type of phone you have . . . 1

Using a programmable key with two functions . . . 1

If your phone has an alphanumeric display . . . 2

Your phone’s key lights . . .. . . 2

Using Handsfree instead of the handset . . . 3

Dialing codes to use features . . . 3

If you have a DSS Console . . . 4

Customize with user-programmable features . . . 4

Verify the functions of your programmable keys . . . 5

Basics . . . 9

Handsfree . . . 9

Outside Calls . . . 9

Intercom Calls . . . 11

Hold . . . 13

Transfer . . . 15

Features . . . 17

Account Codes . . . 17

Alarm. . . 18

Alternate Attendant . . . 19

Automatic Call Distribution . . . 20

Background Music . . . 23

Call Forwarding . . . 23

Call Forward System Cancel. . . 25

Callback . . . 26

Caller ID. . . 27

Camp-On . . . 29

Conference . . . 30

Conference, Unsupervised . . . 31

Dialing Number Preview . . . 31

Direct Station Selection . . . 32

Directed Call Pickup . . . 34

Directory Dialing . . . 34

Display Messages. . . 36

Do Not Disturb. . . 36

Door Box . . . 37

Dual Line Appearance . . . 38

Flash . . . 38

Forced Line Disconnect . . . 39

Group Call Pickup . . . 39

Group Listen . . . 40

Group Ring. . . 41

Headset. . . 41

Hotline . . . 43

Intrusion (Barge-In) . . . 44

Last Number Redial . . . 45

Line Callback . . . 45

Meet-Me Conference . . . 46

Message Waiting . . . 47

Microphone Mute. . . 48

Monitor. . . 49

Night Answer . . . 49

Off-Hook Signaling . . . 50

Operator Assistance . . . 52

Page, Zone . . . 53

Park. . . 55

Personal Greeting. . . 57

Prime Line Selection . . . 58

Privacy Groups. . . 58

Removing Lines and Extensions . . . 59

Selectable Display Messages . . . 61

Speed Dial . . . 63

Station Call Coverage . . . 69

Telemarketing Dial . . . 71

Time and Date . . . 71

Voice Mail . . . 73

Voice Prompting Messages . . . 76

Volume Controls . . . 78

Walking Class of Service . . . 79

ONYX M ultib ut ton Fe atu re Ha nd bo ok

Using Your Telephone

The type of phone you have . . .

is either a 16-button display telephone or a 16-button non-display telephone. These phones have fifteen programmable keys.

Your phone also has keys that give you one-button access to certain features. For example, to place or answer a Message Waiting, just press F. Or, press N to quickly put your phone in Do Not Disturb. For an illustration of all the keys on your phone and what they do, turn to page 82 at the back of this guide.

Using a programmable key with two functions . . .

Each of your programmable keys may have two functions. A single key can be a line key or a Direct Station Selection (DSS) key. When you just press the key, you get its first level function (e.g., line key). When you press a CALL key, the key automatically turns into a DSS key.

9200 - 206

9200 - 202

Feature (Keys 1-16) DSS

The One-Touch Speed Dial keys also have two levels. Both levels are Speed Dial, but each key can have two Speed Dial bins assigned to it. Press just the Speed Dial key, you get the number stored in bins 50-59. Press D and a Speed Dial key, you get the number stored in bins 20-29.

If your phone has an alphanumeric display . . .

Your telephone’s Alphanumeric Display helps you use features and tells you about your calls. For example, a ringing outside line may show you the number of the caller before you answer.

Your phone’s key lights . . .

The lights in your phone’s keys help you use the features. The way they flash tells you about your call. The key lights are either red or green, depending on the type of call. To find out more about your key lights, turn to page 81 in the charts section at the back of this guide. CLEAR CHECK 1 9 2 10 3 11 4 6 1 12 5 7 2 13 6 8 3 14 7 9 4 15 8 10 5 16

8 8 9 2 1 - 5

Using Handsfree instead of the handset . . .

Your telephone may have a Speakerphone for Handsfree operation. This means you can place and answer calls just by pressing SPK. If your phone has Automatic Handsfree, you can press a line key for a Handsfree call without first pressing SPK. Turn to page 9 for more on using the Handsfree options.

Dialing codes to use features . . .

You can call co-workers, place outside calls and use many features by dialing feature access codes. Often, the code you dial is the first letter in the feature’s name. For example, dial C to leave a

Callback on a busy co-worker’s

phone. To find out the codes to dial for outside lines and co-workers, turn to the chart on page 80.

88921 - 8

2

5

1

4

3

6

If you have a DSS Console . . .

You may have a DSS Console next to your phone. When you first use your DSS Console, many of the keys are programmed for you. By just pressing a key, you can easily call (Hotline) co-workers, Park calls or use Page. For an

illustration of the initial layout of your DSS Console, turn to page 83. To find out more on what your DSS Console can do, talk to your communications manager.

Customize with user-programmable features . . .

You can customize selected features from your phone. For an easy-to-use chart that shows your customizing options, turn to page 85 in the charts section at the back of this book. Ask your

communications manager if you have an access level that allows user-programming.

The symbol

920

-116A

8 8 9 2 1 - 9

4

7

7

7

3

6

Headset

Night

Ring

Verify the functions of your programmable keys . . .

To view the functions of your programmable keys, you can press

c and the key you wish to

view. The display will show what that key is programmed for (line key, DSS/BLF, Speed Dial or Intercom function). To view the second level of programming, press the key again.

The One-Touch Speed Dial keys will show the name assigned to the first Speed Dial, when press again, it will show the telephone number/Intercom function assigned. Press a third and fourth time to see the name and number/function assigned to the second level. Pressing C will return the display to normal.

CLEAR

CHECK

7 2

8 3

9 4

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Look up what you want to do Then turn to page

+

&DOOLQJDFRZRUNHU Intercom Calls ... 11

Paging... 53

Door Box... 37

2XWVLGHFDOOV Placing and Answering ... 9

Prime Line Selection ... 58

Ringing Line Preference ... 60

Account Codes ... 17

Dialing Number Preview ... 31

Call Timer ... 25

Flash ... 38

+DQGOLQJDQGUHURXWLQJ \RXUFDOOV Handsfree ... 9Hold... 13

Transfer ... 15

Park... 55

Call Forwarding ... 23

Selectable Display Messages ... 61

Volume Controls ... 78

:KHQ\RXUFDOOFDQªWJRWKURXJK Camp-On ... 29

Off-Hook Signaling... 50

Callback... 26

Line Callback ... 45

Message Waiting ... 47

Voice Mail ... 73

Voice Over... 50

Intrusion ... 44

7KHSRZHURIGLJLWDOYRLFH SURFHVVLQJ Personal Greeting... 57Operator Assistance ... 52

Voice Prompting Messages ... 76

3ODFLQJFDOOVTXLFNO\ Speed Dial ... 63

Last Number Redial ... 45

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Look up what you want to do Then turn to page

+

:KHQ\RXZRUNLQJURXSV Privacy Groups... 58

Group Call Pickup ... 39

Group Ring... 41

Directed Call Pickup ... 34

,I\RXQHHGSULYDF\ Do Not Disturb... 36

Microphone Mute ... 48

Headset... 41

Background Music... 23

+DYHDWHOHSKRQHPHHWLQJ Conference ... 30

Unsupervised Conference ... 31

Group Listen ... 40

Meet-Me Conference ... 46

6WUHDPOLQLQJ\RXUWHOHSKRQH Hotline... 43

Direct Station Selection ... 32

Station Call Coverage ... 69

$GYDQFHGFDOOSURFHVVLQJ Automatic Call Distribution... 20

Caller ID... 27

Telemarketing Dial... 71

Dual Line Appearance... 38

Walking Class of Service ... 79

)HDWXUHVIRU$WWHQGDQWV Alarm ... 18

Alternate Attendant ... 19

Monitor... 49

Night Answer ... 49

Removing Lines and Ext... 59

Room Monitor... 60

Forced Line Disconnect ... 39

Time and Date ... 71

Basics

Handsfree

Handsfree lets you place or answer calls without lifting the handset. When you see the instruction, "Lift Handset," you can press S instead.

l If your phone has Automatic Handsfree, you can press a key without

first pressing S.

l If you are an attendant, you do not have Handsfree.

7RWDON+DQGVIUHH 1. Speak toward phone.

7RKDQJXSD+DQGVIUHHFDOO 1. Press S.

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1. Press S. Hang up.

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1. )

Outside Calls

You can place an outside call by dialing a code or by pressing a line key. You can also answer an outside call using a line key. You may have line keys on your phone and on your DSS Console.

)HDWXUH You can change the lines that ring your phone._{Refer to Ring Assignment and Delayed Ring}

Assignment in User-Programmable Features (page 85).

7RSODFHDQRXWVLGHFDOO 1. )

2. Press l.

-The line key lights and you hear dial tone. You may also be able to press a line group (line rotary) key. These keys are also called outbound loop keys. Your communications manager can tell you which keys are line keys.

3. Dial number.

-If your system is behind a PBX or Centrex, you may have to dial 9 before your number. Check with your communications manager.

OR

1. )

2. Press [.

-You hear dial tone.

3. Dial line access code (e.g., 801).

-You hear dial tone.

-You may also be able to dial a line group access code (9 or 90-98). If you have Direct Line Access, you can dial the outside line extension number (e.g., 480).

-If your system has ARS (Automatic Route Selection), 9 is normally your ARS access code.

4. Dial number.

-If your system is behind a PBX or Centrex, you may have to dial 9 before your number. Check with your communications manager.

-The line key may be a line group (incoming line rotary) key. These keys are also called inbound loop keys.

2. )

-If you are not connected to the caller, press the flashing line key. The line key lights.

-To answer a call ringing the paging speakers, see the Night Answer feature.

Intercom Calls

You can voice-announce your Intercom call or have the called extension ring. When you voice-announce, the other party hears you over the phone speaker and can speak Handsfree. Keep in mind when using Intercom, you may not be able to voice-announce to some extensions.

7RSODFHDQ,QWHUFRPFDOO Method 1

(You can program this on a One-Touch Speed Dial key, see page 63 or a programmable function key, see page 32.)

1. )

2. Press [.

-You hear dial tone.

3. Dial extension number or press DSS key.

-You hear ringing. Wait for the party to answer.

OR

-You hear two beeps and can begin speaking.

-To force the phone to ring, dial 1 before you dial the extension number. You cannot force ringing if you use a DSS key.

-To verify a programmable key’s

function, press CHECK and the key that you wish to verify. You may need to press the key several times to check all the key’s programming.

Method 2

1. )

2. Press Hotline key.

-You hear ringing. Wait for the party to answer.

OR

-You hear two beeps and can begin speaking.

-You can also place an Intercom call by pressing a Station Call Coverage key. Refer to the Station Call Coverage feature.

-To verify a programmable key’s

function, press CHECK and the key that you wish to verify. You may need to press the key several times to check all the key’s programming.

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,QWHUFRPFDOO (The attendant, the [ key flashes. If you are anS key flashes instead.)

1. )

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,QWHUFRPFDOO (If you are an attendant, you cannot receivevoice-announced calls.) 1. Listen for two beeps.

-CALL1 lights steady.

)HDWXUH Use Voice Announce in User-ProgrammableFeatures (page 85) instead of the procedure below.

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1. Do not lift handset.

2. Press #.

3. Dial 0 to disable; 1 to enable.

4. Press S.

Hold

)

Hold lets you place a call in a temporary waiting state. While the call is on Hold, you can place and receive other calls. There are two types of Hold for outside calls: System Hold and Exclusive Hold. You can retrieve a call from System Hold at any extension. You can retrieve a call from Exclusive Hold only at the extension that placed it on Hold.

If you are an attendant, your phone has Automatic Hold. This means the system places your outside call on Hold automatically when you press:

l [, T, a Line, Call Coverage, Hotline or Page key

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1. If an outside call remains on Hold too long, it recalls the extension that placed it on Hold. If unanswered, the call may ring other exten-sions.

2. If a call is on a line that does not appear on your phone, you can only place the call on Exclusive Hold.

3. If you place an Intercom call while you are on an outside call, you automatically place the outside call on System Hold. (If you have a DSS Console, press [ or H be-fore pressing a DSS key.)

7RSODFH\RXUFDOORQ+ROG (Do Not Hang Up.) 1. Press H.

-Press HOLD again to place an outside call on Exclusive Hold.

-The line key flashes for an outside call.

2. (

7RUHWULHYHDQRXWVLGHFDOO

IURP+ROG For a line that appears on your phone: 1.) 2. Press the flashing line key.

OR

For a line you placed on Hold that does not appear on your phone:

1. )

2. Press H.

OR

For a line somebody else placed on System Hold that does not appear on your phone:

1. )

2. Press [.

3. Press *.

4. Dial line access code (e.g., 801) or exten-sion number.

7RUHWULHYHDQ,QWHUFRPFDOO IURP+ROG

1. At your extension: Lift handset.

-If you have Prime Line Selection, press the flashing CALL key before going to the next step.

2. Press H.

-If you put a Handsfree Intercom call on Hold the SPK key must remain lit or the call will be cut off.

Transfer

)

You can Transfer an outside call to another extension. If the other party does not answer the transferred call, you can retrieve it.

7R7UDQVIHU\RXUFDOO (Do Not Hang Up.)

1. Press [ and dial the extension number.

-You can press a DSS key instead of dialing the extension number. If you are an attendant, you can also press a DSS Console key.

(If you have a DSS Console, press CALL or HOLD before pressing a DSS key.)

OR

1. Press Hotline key.

-To Transfer the call using a Station Call Coverage key, refer to the Station Call Coverage feature.

2. Announce the call.

-If you hear ringing, wait for party to answer before announcing call. To Transfer the call unannounced, skip this step.

-If you hear busy tone, you can dial C to wait in line. Refer to the Camp-On feature on page 29. Also, your display shows, "HOLD/WAIT." This indicates the number of calls on Hold or already camped-on to the busy extension.

3. (

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1.)

2. Press the flashing line key for the call.

OR

2. Retrieve call from Hold.

Features

Account Codes

For billing or other purposes, you can enter an Account Code (a number up to 10 digits long) to categorize your outside call. This Account Code is included in a report that the system generates. You can enter an Account Code manually as described below, or you can program a One-Touch Speed Dial key for Account Code entry (see page 63). This eliminates the need to place your call on Hold while you enter the number.

If your system has Mandatory Account Codes, you must enter an Account Code for each long distance call you place. If your Account Codes are also Verifiable, you must enter a code from a list programmed into your phone system. Ask your communications manager which type of Account Codes you have.

7RHQWHUDQ$FFRXQW&RGH

ZKHQSODFLQJDQRXWVLGHFDOO (You can program this on a One-Touch SpeedDial key. See page 63.) 1. Place call.

2. Press # immediately after dialing the number.

3. Enter Account Code.

4. Press #.

7RHQWHUDQ$FFRXQW&RGH

IRUWKHFDOO\RXDUHRQ (You can program this on a One-Touch SpeedDial key. See page 63.) (Do not hang up.)

1. Press [.

2. Press #.

3. Enter Account Code.

4. Press #.

5. Press H.

-You are reconnected to your call.

Alarm

)

Your telephone display may show an alarm message. Alarm messages occur when a telephone is unplugged or fails, when a line fails or when a printed circuit card in the system equipment fails. Telephone and line failures display as Minor Alarms. Printed circuit card failures display as Major Alarms. Your display also shows you which extension or card failed. Report alarms to your communications manager.

When an alarm displays, your phone does not ring normally for incoming calls. Calls do not ring while the alarm displays.

7RVHHWKHFDXVHRIDQ$ODUP (Do not lift the handset.) 1. Press F.

-Display shows cause of Alarm. For example: "STA 305 FAILED" or "LINE 02 FAILED."

2. Press F to see if there is more than one failure.

-When you see the first failure message again, you have gone through the entire list.

3. ) and ( to clear the alarm

dis-play.

Alternate Attendant

)

Alternate Attendant allows you to reroute your incoming calls to another extension (your Alternate Attendant). You may want to reroute calls when you are busy or you must leave your phone. Outside calls ring at both your extension and the Alternate Attendant. The nand w flash slowly while the Alternate Attendant is assigned.

When you assign the Alternate Attendant, you cancel your Selectable Display Message (if any). The Alternate Attendant must be a keyset. You cannot assign another attendant as your Alternate Attendant.

7RDVVLJQWKH$OWHUQDWH

$WWHQGDQW (You can program this on a One-Touch SpeedDial key. See page 63.)

1. ).

2. Press [.

3. Press #.

4. Dial Alternate Attendant’s extension num-ber.

5. Dial 3.

-Your display shows, "ALT OPR ASSIGNED."

6. (.

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1. Press N.

-Your display shows, "CANCEL ALT OPR." T

Automatic Call Distribution

ACD Member (Agent)

Your extension may be in an Automatic Call Distribution group. The members of your ACD group share responsibility for answering the group’s calls. ACD evenly distributes the calls among the group members. Normally, the member (agent) that has been idle the longest gets the next call.

From time to time, you may need to temporarily remove yourself from the group (for example, when you go to lunch). When you become Off Duty, ACD no longer sends calls to your extension. When you become On Duty, you’ll again start to receive ACD calls.

7REHFRPH2QRU2II'XW\ 1. )

2. Press [.

3. Dial 6 to go Off Duty; dial 4 to go On Duty.

4. Dial #.

ACD Supervisor

You may be an ACD supervisor. If you are, you should have a display keyset. You should also have a DSS Console with a Hotline key for each group member and your ACD group master number. As a supervisor, you can:

l Monitor the status of your group on your DSS Console. You can be the supervisor of more than one ACD group.

l Be notified when all agents are busy, and how long calls have been waiting for an available agent. Your telephone display shows this in-formation.

l Make agents On or Off Duty.

l (Optional) Record the announcements that your group’s callers hear. Your communications manager can tell you if you need to record any announcements. To record announcements, your system must have a VMU Module.

7RPRQLWRUWKHVWDWXVRI

\RXU$&'JURXS Watch your DSS Console.-If Agent’s key is Agent is

OFF . . . Idle

ON . . . Busy Flashing Slow . . . . Off Duty Flashing Fast . . . . In DND

AND

1. On your DSS Console, press the Hotline key for your ACD group master number.

2. Watch your telephone display.

-Your display shows information for the group selected in the previous step. For example, if your display shows, "02 L-04 00:47," you have two calls waiting (02). The call on line 4 (L-04) has been waiting longest: 47 seconds (00:47).

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1. )

2. Press [, then #.

3. Press DSS key for agent you’ll change.

4. Dial 7 to remove agent; 4 to install.

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1. ).

2. Press [, then #.

3. Dial MV (Master Voice Message).

4. Enter the number of the message you want to record (00, 02-07).

-Your communications manager can tell you which message to record. Message 00 is the standard ACD All Agents Busy message.

-The system prompts, "Please start recording."

5. After you hear the beep, speak clearly and directly into the handset.

-The announcement can be up to 16 seconds.

6. ( when through recording.

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1. )

2. Press [.

3. Press #.

4. Dial MVL (Message Voice Listen).

5. Dial the message number (00,02-07).

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1. ).

2. Press [.

3. Press #.

4. Dial MV and press #.

-Your display shows, "DELETE ALL MSG?"

5. To erase messages, dial Y.

- Your display shows, "COMPLETED."

OR

To quit without erasing, dial N.

- Your display shows, "ABORTED."

6. (

Background Music

You can receive Background Music over your telephone’s speaker. The music stops whenever a call comes in or you lift the handset. You can turn the music on or off only when your telephone is not in use. To have Background Music, your system must have an optional music source connected.

The volume setting for Background Music also sets incoming ringing and paged announcement levels over the telephone’s speaker.

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RQRURII (Do not lift handset.)1. Press H.

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1. Press < or > while feature is active or telephone is idle.

Call Forwarding

With Call Forwarding, you can reroute your incoming calls to another extension or to an outside number. If you are an attendant, you cannot use Call Forwarding. Use Alternate Attendant instead (see page 19).

7RIRUZDUGFDOOV (This may be programmed on a One-Touch Speed Dial key. See page 63.)

1. Press [.

2. Press #.

3. Dial extension number to receive calls.

4. Press one of the following:

- 1 to forward calls not answered.

- 2 to forward calls not answered or when busy.

- 3 to forward all calls.

- 4 to have Voice Mail screen your calls (i.e., emulate a personal answering machine). Turn to page 73 for more on this option.

5. Press S to hang up.

-MW flashes slowly. A voice prompt may remind you that your calls are

forwarded.

7RFDQFHO&DOO)RUZDUGLQJ 1. Press [. 2. Press #.

3. Press S to hang up.

-MW goes out.

Off-Premise Call Forwarding

You can reroute your calls to an outside (off-premise) telephone number. For example, you can forward your calls to your cellular car phone if you have to be on the road.

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1. Press [.

3. Dial 1.

4. Dial line number (e.g., 01).

-You may also be able to dial a line group code (9, 90-98).

5. Dial telephone number that is to receive calls.

6. Press S to hang up.

-MW flashes slowly. A voice prompt may remind you that your calls are

forwarded.

Call Forward System Cancel

)

Call Forwarding reroutes incoming calls to another extension, or to an outside number. As the attendant, you cannot use Call Forwarding (see the Alternate Attendant feature on page 19 instead). You can, however, cancel all Call Forwarding for the system (including Selectable Display Messages). This also cancels Do Not Disturb for the system.

7RFDQFHODOO&DOO)RUZDUGLQJ 1. )

2. Press [.

3. Press #.

4. Press *.

5. (

Call Timer

With Call Timer, you can use your phone’s display to time your outside calls. You can time either incoming or outgoing calls.

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1. Press Timer key.

-The Timer key is ON. Your display starts timing your call. Press the Timer key before you place or answer your call — or while idle. If your phone has Auto Timer, it starts automatically for outside calls. You don’t have to press the Timer key.

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1. Press Timer key.

-The Timer key is OFF. You can stop the timer before or after you hang up. To restart the timer from 00:00, press the Timer key again.

Callback

When you call a busy extension, you may leave a Callback request for a return call. You do not have to repeatedly call the busy extension back, hoping to find it idle. You will note that the Callback ring cadence is longer than other ringing signals. If you are an attendant, you cannot use Callback. To leave a Callback for an outside line, see the Line Callback feature on page 45.

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FDOOLQJDEXV\H[WHQVLRQ (Do not hang up.) 1. Dial C.

-You hear ringing.

2. (

-You can use your phone for other calls while waiting for the Callback to ring.

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1. )

-If you hear ringing, wait for answer.

OR

-If you hear two beeps, go ahead and speak.

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1. Call busy extension again.

-You hear busy tone.

2. Press *.

3. (

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VLPXOWDQHRXVO\ (This also cancels your Line Callbacks.)1. )

2. Press [+ #+ *.

3. (

Caller ID

If your phone has a display, Caller ID can show your incoming caller’s number and optional name. The Caller ID information will show as either a post-answer or pre-answer display. With the post-answer display, you’ll see the caller’s number and optional name after you answer the call. The pre-answer display lets you see the caller’s number and optional name

before you answer the call. You can also use the pre-answer display to

preview incoming calls before you answer them. The Caller ID pre-answer display is available only if your telephone does not have Automatic Handsfree (see page 9). Check with your communications manager.

7RDQVZHUD&DOOHU,'FDOO ZLWKWKHSUHDQVZHU GLVSOD\GLVDEOHG

1. ) and press flashing line key.

-You see the incoming caller’s name and number and you answer the call.

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(Your phone must have Automatic Handsfree disabled to use this feature.)

1. Press the flashing line key to display the in-coming caller’s phone number.

-You can press another flashing line key instead of going to the next step.

2. Press the flashing line key again to display the incoming caller’s name.

-If the telephone company does not offer the name option, you skip to the next step.

-You can press another flashing line key instead of going to the next step.

3. ) to answer the call.

-If you previewed several ringing lines, you’ll answer the call on the most recently pressed line key.

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1. Press l for the call.

Under certain conditions, you may see one of the following messages in place of the normal Caller ID information.

:KHQ\RXVHH ,WPHDQV

PRIVATE Your caller has blocked Caller ID.

:KHQ\RXVHH ,WPHDQV

OUT OF AREA Your caller has dialed from an area that does not support Caller ID

UNAVAILABLE Your telephone company’s Caller ID service is out of order

Camp-On

Camp-On allows you to call a busy extension or line and wait off-hook until that extension or line becomes free.

7R&DPS2QWRDEXV\

H[WHQVLRQRUOLQH (Do Not Hang Up.) 1. Dial C.

-If you Camp-On to a busy extension... You hear ringing in your handset. When the party is free, their phone rings.

OR

-You hear two beeps and you can begin speaking.

-If you Camp-On to a busy line... Busy tone stops. When you hear dial tone, dial your outside call.

7RDQVZHUD&DPS2Q (You hear two beeps while you are on a call.) (Do not hang up.)

1. Press flashing [.

-Your first call goes on Hold. You connect to the calling party.

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1. Press the other [key.

-This automatically places the first call on Hold.

Conference

)

Conference allows you to converse jointly with two inside parties, two outside parties or one of each.

7RVHWXSD&RQIHUHQFH 1. Place first call. 2. Press T.

3. Place next call.

4. Press T.

-All three parties are Conferenced.

7RFDQFHOD&RQIHUHQFH 1. (

-If your Conference included an Intercom call, your callers continue to converse after you hang up.

OR

1. Place Conference on Hold.

2. Disconnect one of your callers.

3. Hang up on your remaining caller.

Conference, Unsupervised

Use Unsupervised Conference when you want to join two outside callers in a Conference — then leave the Conference and allow them to talk privately. Once you set up this type of Conference, it continues until one of the outside callers hangs up. You cannot rejoin the Conference or terminate it from your phone.

7RVHWXSDQ8QVXSHUYLVHG &RQIHUHQFH

1. Place or answer first outside call.

-You talk to the first caller.

2. Press T.

3. Place or answer second outside call.

-You talk to the second caller.

4. Press T again.

-You talk to both callers.

5. (

-Your callers talk privately with each other. You cannot rejoin the Conference.

Dialing Number Preview

Dialing Number Preview (DNP) allows you to dial, review, and correct a number before the system dials it out for you. You can only use Dialing Number Preview if you have a display telephone.

7RGLDOXVLQJ'13 1. )

-This is optional unless you are an attendant.

2. Press *.

-Your display shows, "DIAL PREVIEW."

3. Dial number.

-Your display shows digits dialed, with a cursor (-) after the last digit.

7RFRUUHFWGLJLWV 1. Press < to move the cursor left to the in-correct digit. Press > to move the cursor to the right, one digit at a time.

2. Dial correct digit.

-Your display shows the new digit and the cursor moves one space to the right.

3. Press > to move the cursor to the end of the digits.

-The system dials only the digits up to the cursor.

4. Press D.

-The system automatically selects a line and dials the number.

OR

-Your display shows, "SELECT IDLE LINE," and you must press a line key. The system then dials the number.

7RH[LW'13DWDQ\WLPH 1. (

Direct Station Selection

Direct Station Selection keys (the second-level function of programmable keys 1-15) provide easy access to other extensions. They also act as busy lamps, indicating the status of an associated extension.

- To verify a programmable key’s programming, press CHECK and the key to verify. You may need to press the key several times to check all the programming.

When the key is... The extension is...

OFF Idle

ON Busy

Flashing DND

)HDWXUH Also refer to DSS in User-Programmable_{Features (page 85). When programming DSS}

keys, you can use the User-Programmable Feature or the procedure below. If a DSS key is also a Station Call Coverage key, changing DSS also changes the Call Coverage

assignment.

7RSURJUDP\RXU'66NH\V 1. )

2. Press [, then #.

3. Press the desired DSS key.

4. Dial the extension number you want as-signed to the key.

-To clear a DSS key, press *.

-Program additional keys by repeating the last three steps. All unprogrammed keys call extension 300.

5. (

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1. )

2. Press [.

-The key lights show you the status of the assigned extensions.

3. Press the DSS key for the desired extension.

Directed Call Pickup

Directed Call Pickup allows you to answer a call ringing another

extension. You may also have Call Coverage keys on your phone. You can use these keys instead of Directed Call Pickup to answer a call to the covered extension. Refer to the Station Call Coverage feature on page 69.

7R3LFNXSDFDOOULQJLQJDW

DQRWKHUSKRQH (You can program this on a One-Touch SpeedDial key. See page 63.)

1. )

2. Press [.

3. Press *.

4. Dial ringing extension number.

-You are connected to the caller. -This procedure also picks up a call on

System Hold or Parked at the extension you dial. Refer to the Hold (page 13) and Park (page 55) features.

Directory Dialing

Directory Dialing lets you call a Speed Dial or Intercom number by selecting the name associated with the number. There are three types of directories:

l Intercom (dials extension numbers)

l Personal (dials your Personal Speed Dial numbers)

l Company-wide (dials the first 100 System Speed Dial numbers)

7RGLDODQXPEHUXVLQJ 'LUHFWRU\'LDOLQJ

1. ) (attendant only).

2. Select type of directory.

-For Intercom Directory, dial I. Your display shows, "INTERCOM DIRECTORY."

OR

For Personal Directory, dial P. Your display shows, "PERSONAL DIR." OR

For Company-wide Directory, dial C. Your display shows, "COMPANY WIDE DIR."

-If your display shows, "NO RAM INSTALLED" when you press P or C, you can only use Intercom Directory Dialing.

3. Dial the first letter of the desired name.

-To enter a Q or a Z, press 0 (zero).

4. Dial the digit (1, 2 or 3) that identi-fies the desired letter.

-The display shows the first name beginning with that letter. If there are none, the display shows: X-UNLISTED NAME (X is the letter you entered).

5. Press > or < to scroll through the names beginning with this letter. Stop at the desired name.

-To begin with the first name in the list (so you can scroll through all the names), press #.

6. Press D.

-The system dials the number stored with that name.

-If you are transferring, pressing DIAL initiates a screened transfer. For an unscreened Transfer, hang up instead.

7RFDQFHO'LUHFWRU\'LDOLQJ DWDQ\WLPH

1. Press s.

Display Messages

Messages appear in the display window to provide helpful information at a glance. When your phone is not in use, the date and time display. When you use your phone, messages display to explain what is happening or to help you remember what to do next. If you have a question about the displays, check with your communications manager.

Do Not Disturb

Do Not Disturb (DND) blocks Page or ringing at your extension. If you call an extension that is in DND, you hear a reorder tone. You may be able to override DND. If you are an attendant, you cannot place your phone in DND.

7RSXW\RXUSKRQHLQ'R 1RW'LVWXUE

1. Press N.

7RFDQFHO'R1RW'LVWXUE 1. Press n.

7R2YHUULGH\RXU+RWOLQH

SDUWQHUªV'1' (The Hotline key for your partner flashes onyour phone.)

1. )

2. Press Hotline key twice.

-The phone rings if idle; wait for an answer.

OR

1. Place Intercom call to extension in DND.

-The phone rings if idle; wait for an answer.

Door Box

Your system may have Door Boxes. A Door Box is a self-contained Intercom unit typically used to monitor entrance doors. A visitor at the door can press the Door Box call button (like a door bell). The Door Box then sends chimes to certain extensions. If you receive Door Box chimes, you can just lift the handset to answer them. You can then talk to the visitor at the door.

Door Boxes come in handy at delivery entrances. Your company doesn’t need to have someone at the door to monitor the entrance. You can just answer the Door Box instead.

7RDQVZHUWKH'RRU%R[ FKLPHV

1. )

-If you have a Call Coverage or Hotline key for the Door Box, you can press it instead.

7RFDOOWKH'RRU%R[ 1. )

2. Press [.

-If you have a Call Coverage or Hotline key for the Door Box, you can press it instead.

3. Dial Door Box extension number.

-Your system can only have Door Boxes at extensions 310, 311, 322 and 323.

Dual Line Appearance

Your extension has two line appearance keys for placing and answering calls. These line appearance keys are on the [ and ] keys on your phone. This will be a convenience for you if you frequently have two calls active on your phone. For example, you can easily place a new call on one appearance while you have a call waiting on the other.

While on a call, Dual Line Appearance shows your waiting Intercom calls at a glance. Your first call rings your first appearance key. Your second Intercom call flashes your second appearance key.

7RSODFHDFDOOLI\RXKDYH 'XDO/LQH$SSHDUDQFH

1. )

-Dual Line Appearance follows Ringing Line Preference. If you lift the handset while a call is ringing, you’ll get Intercom dial tone or answer the ringing call.

7RDQVZHUDFDOOLI\RXKDYH 'XDO/LQH$SSHDUDQFH

1. )

-If you have Ringing Line Preference (page 60), this answers the call.

2. Press ringing CALL key.

Flash

While you are on an outside (CO) call, Flash allows you to regain dial tone without giving up control of the line. You can then place another call. Flash also allows access to PBX features when using a PBX line.

7RIODVKWKHOLQH\RXDUHRQ (Do Not Hang Up.) 1. Press F.

Forced Line Disconnect

)

Forced Line Disconnect allows you to disconnect a call on an outside line. This may be necessary, for example, when a call is terminated but the line remains locked up (line key stays lit).

7RGLVFRQQHFWDOLQH 1. )

2. Press desired l key.

3. Press #.

4. (

OR

1. )

2. Press [.

3. Dial line access code (e.g., 801).

4. Press #.

5. (

Group Call Pickup

Your extension may be in a group with some of your co-workers’ extensions so you can easily pick up each other’s calls. You can answer a call that is ringing any extension in the group by dialing a Group Call Pickup access code. You may have Group Call Pickup keys on your phone, which you can also use to answer calls. You don’t have to be a group member to have Group Call Pickup keys.

7RDQVZHUDFDOOULQJLQJLQD 3LFNXS*URXSIURPDSKRQH ZLWKLQWKDW3LFNXS*URXS

(You can program this on a One-Touch Speed Dial key. See page 63.)

1. )

2. Press [.

3. Press * and dial 1.

-You are connected to the caller. Your display shows, "P (+ name)" or "PICKUP FROM (+ extension number)."

OR

1. )

2. Press the flashing Group Call Pickup key.

-The key flashes when a call is ringing the group.

-You are connected to the caller. Your display shows, "P (+ name)" or "PICKUP FROM (+ extension number)."

)HDWXUH Use Ring Assignment/Delayed Ring_{Assignment in User-Programmable Features}

(page 85) to assign Pickup Group key ringing.

Group Listen

Group Listen lets you talk into your handset and have your caller’s voice broadcast through your telephone speaker. With Group Listen, others in your work area can listen to your conversation. If you are an attendant, you cannot use Group Listen.

7RLQLWLDWH*URXS/LVWHQ 1. Establish handset call.

S (but do not hang up).

-SPK lights.

7RFDQFHO*URXS/LVWHQ (Do not hang up.) 1. Press S.

-SPK goes out.

Group Ring

During installation, certain extensions in your system were arranged into Ring Groups. When you call a Ring Group number, all extensions in the Ring Group ring. You can also answer a Ring Group call.

7RSODFHDFDOOWRD5LQJ

*URXS (You can program this on a One-Touch SpeedDial key. See page 63.)

1. ) and press [.

2. Dial Ring Group number (e.g., 428).

-You hear ringing; wait for an answer.

7RDQVZHUD5LQJ*URXSFDOO DWDQ\SKRQH

(You can program this on a One-Touch Speed Dial key. See page 63.)

1. ) and press *.

2. Dial Ring Group number (e.g., 428).

-You are connected to the caller.

7RDQVZHUD5LQJ*URXSFDOO

ULQJLQJ\RXUJURXS 1. )

-The CALL key or a Line key lights.

Headset

If you have a Headset, you can use it instead of the handset. Using the headset frees up your hands for other work.

7RLQVWDOOWKHKHDGVHW 1.Leave the handset in the cradle.

2. Unplug the handset and plug in the headset.

For Non-attendant Keysets

Use S to hang up calls in place of the handset.

7RRSHUDWHD+HDGVHW 1.Press S whenever you see the instruc-tion, ")"

2. Press S whenever you see the instruc-tion, "("

For Attendants 7RDQVZHUDFDOOXVLQJWKH

KHDGVHW

1. Press RLS on the DSS Console.

-If you have Ringing Line Preference (page 60), this answers the call.

2. Press the flashing l or CALL loop key.

7RSODFHDFDOOXVLQJWKH

KHDGVHW 1. Press RLS on the DSS Console.

2. Press a l or CALL loop key.

-If you have Ringing Line Preference, press the line or CALL loop key before pressing RLS.

)HDWXUH You can allow or deny Headset operation for_{your phone. Refer to Headset in}

User-Programmable Features.

Hotline

Hotline gives you one-button calling and Transfer to another extension (your Hotline partner). The Hotline key on your phone shows the status of your partner’s extension.

- To verify a programmable key’s programming, press CHECK and the key to verify. You may need to press the key several times to check all the programming.

When the Hotline key is ... Your partner is ...

OFF Idle

ON Busy

Flashing DND

You may be able to override an extension in Do Not Disturb using your Hotline key. Refer to the Do Not Disturb feature on page 36.

)HDWXUH If you have a Hotline key, you can use Hotline_{in User- Programmable Features (page 85) to}

change your Hotline assignment.

7RSODFHDFDOOXVLQJD +RWOLQHNH\

1. )

2. Press the Hotline key.

-If the Hotline key to your partner is lit, see the Off-Hook Signaling feature on page 50.

-You may have Hotline keys on your phone and your DSS Console. The key is lit when the extension is busy.

7RWUDQVIHUWKHFDOO\RXDUH

RQXVLQJD+RWOLQHNH\ (Do Not Hang Up.) 1. Press the Hotline key.

-If your partner doesn’t answer, you can press another Hotline key instead of going to step 2.

2. (or wait for an answer.

7RDQVZHUDFDOOIURP\RXU

+RWOLQHSDUWQHU ( If you are not an attendant... [ flashes.) 1. Listen for two beeps.

2. Speak toward the phone.

If you are an attendant...

1. )

2. Press S (Intercom loop key).

Intrusion (Barge-In)

Intrusion allows you to break into another conversation.

CAUTION: Unauthorized intrusion on calls using this feature may be interpreted as an invasion of privacy.

7RLQWUXGHRQDEXV\ H[WHQVLRQ

(Do Not Hang Up.) 1. Dial I (dial pad key 4).

-Busy party hears two short beeps. -You cannot Intrude on a Conference

call.

-If you hear fast busy tone, you cannot Intrude.

2. Wait about four seconds, your display will show "Conference Call".

-You and the other two parties are in Conference.

Last Number Redial

)

With Last Number Redial, you can easily call the last outside number you dialed. Each time you place an outside call, the system saves the number you dialed (up to 24 digits). You can redial the call whether it was answered, unanswered or busy. Redial uses the same line to dial out unless you select a different line.

7RSODFHDFDOOXVLQJ/DVW 1XPEHU5HGLDO

1. )

-To select a different line, press a line key

2. Press L.

-If you hear busy tone, press an idle line key. Your call dials out automatically.

Line Callback

You can leave a Callback request for a busy outside line. The system rings you when the outside line is available. You do not need to keep checking the line, hoping to find it idle. You will note that the Callback ring cadence is longer than other ringing signals. To leave a Callback for an extension, see the Callback feature on page 26. If you are an attendant, you cannot use the Line Callback feature.

7RUHTXHVWD&DOOEDFNIRUDQ RXWVLGHOLQHRQDOLQHNH\

1. Press illuminated l.

-You hear busy tone.

2. Dial C.

-Busy tone stops.

3. (

-Use your phone for other calls while you wait for Callback to ring you back.

7RUHTXHVWD&DOOEDFNDIWHU GLDOLQJDFRGHIRUDQ RXWVLGHOLQH

1. Dial C and (

-You can use your phone for other calls while you wait for Callback to ring you back.

7RDQVZHUZKHQ&DOOEDFN ULQJV\RXEDFN

1. )

-You hear dial tone on the line you requested.

2. Place call.

7RFDQFHOD&DOOEDFN UHTXHVWWRDVSHFLILFOLQH

1. Try to access busy line again.

-You hear busy tone.

2. Press * and hang up.

7RFDQFHODOO\RXU&DOOEDFNV

VLPXOWDQHRXVO\ (This also cancels your Intercom Callbacks.) 1. )

2. Press [, #, *.

3. (

Meet-Me Conference

Meet-Me Conference allows you to set up a Conference with up to two other inside parties. Each party joins the Conference by dialing a

7RVHWXSD0HHW0H &RQIHUHQFH

1. Page desired parties and announce Meet-Me Conference code (11 or 12).

2. Press [.

3. Dial Meet-Me Conference access code.

7RMRLQD0HHW0H &RQIHUHQFH

1. ) and press [.

2. Dial announced Meet-Me Conference ac-cess code (11 or 12).

-The display shows "Conference Call" when the three parties join the Meet-Me Conference.

Message Waiting

You can leave a Message Waiting indication at a busy or unanswered extension requesting a return call. The indication is a flashing w key and an optional voice reminder message. If you are an attendant, another extension user cannot leave a Message Waiting at your extension. Also see Voice Mail on page 73.

7ROHDYHD0HVVDJH:DLWLQJ

DIWHUFDOOLQJDQH[WHQVLRQ (Do Not Hang Up.) 1. Press F.

-You hear dial tone. You cannot leave a Message Waiting while using Voice Over. See Off-Hook Signaling on page 50.

2. (

7RDQVZHUD0HVVDJH :DLWLQJOHIWDW\RXU H[WHQVLRQ

(Your MW key flashes fast.)

1. ) and press F.

-The system calls the extension that left you the message. Your MW key

continues to flash if you have additional Messages Waiting.

7RVHOHFWWKHPHVVDJH\RX ZDQWWRDQVZHUIURP\RXU GLVSOD\SKRQH

(Do not lift handset.) 1. Press F.

-Your display shows the extension which left you the message. Press FLASH again until you see the message you want to answer.

2. )

3. Press F.

-The system calls the extension you selected.

7RFDQFHODOOWKHPHVVDJHV OHIWRQ\RXUSKRQH

(This also cancels your Intercom and Line Callbacks.)

-You cannot cancel a Message Waiting you left at an individual extension.

1. Press [, #, *.

2. Press S to hang up.

Microphone Mute

Microphone Mute allows you to turn off your phone’s Handsfree microphone at any time. When you activate Microphone Mute, you can still listen to your caller but your caller cannot hear your voice. If you are an attendant, you cannot use Microphone Mute.

7RDFWLYDWH0LFURSKRQH 0XWH

1. Press M.

-You can do this while on a call or when your phone is idle (to turn off

Handsfree reply to a voice-announced call).

7RGHDFWLYDWH0LFURSKRQH 0XWH

1. Press m.

Monitor

Monitor allows you to listen to somebody else’s phone conversation, without them hearing you or knowing you are on the line. When you monitor someone on an outside call, you hear both parties. However, when you monitor someone on an inside call, you only hear their caller. You cannot Monitor a Conference call.

CAUTION: Unauthorized monitoring of calls using this feature may be interpreted as an invasion of privacy.

7RPRQLWRUDFDOO 1. ), press [ #.

2. Dial the extension number.

3. Dial M.

-You hear the conversation.

Night Answer

)

If you’re an attendant, you can place the system in Night Answer. While in Night Answer, the system reroutes incoming calls to preselected extensions or through the paging system. The N key flashes only at your extension while the system is in Night Answer.

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1. Press N.

-The DND key flashes. Your display shows, "NIGHT MODE ON."

7RWDNHWKHV\VWHPRXWRI 1LJKW$QVZHUDWWHQGDQWV RQO\

1. Press n.

-The DND key goes out. Your display shows, "NIGHT MODE OFF."

)HDWXUH You can change the lines that ring your phone_{at night. Refer to Night Ring in}

User-Programmable Features (see page 85).

7RDQVZHUDFDOOGXULQJ

1LJKW$QVZHU (You can program this on a One-Touch SpeedDial key. See page 63.)

1. )

2. Press [.

3. Press *.

4. Dial 0.

-You are connected to the caller.

OR

1. )

2. Press flashing l.

Off-Hook Signaling

Off-Hook Signaling allows you to signal a busy extension when you want to talk to them. If the busy party is on a handset call, they hear your voice in their handset (called Voice Over). The party can select to talk to you or their initial caller. If the busy party is on a Handsfree call, they hear a beep. You cannot use Voice Over if you are an attendant.

)HDWXUH You can allow or deny Voice Over for your_{extension. Refer to Voice Over in}

User-Programmable Features (page 85).

Voice Over 7RUHVSRQGWRD9RLFH2YHU

VLJQDO (You hear two beeps before your caller’svoice.) 1. Press and hold M.

-To talk to the first party, release MIC.

7RVLJQDODQRIIKRRN H[WHQVLRQ

1. )

2. Use DSS or Hotline.

-If the called party is busy on a handset call and you press a DSS or Hotline key, Off-Hook Signaling is automatic. If the called party is busy on a Handsfree call and you press a DSS or Hotline key, Camp-On is automatic. See page 29 for more on Camp-On.

OR

1. )

2. Press [.

3. Dial extension number.

4. When you hear ring-busy, dial 1.

-If you hear several beep tones, go ahead and speak. If you hear ringing instead, wait for called party to answer.

Operator Assistance

Operator Assistance (OPA) automatically answers outside calls and provides dialing options to the outside callers. OPA lets an outside caller dial an extension or hunt group directly. You or a co-worker do not have to screen the call.

When OPA answers a call, the caller hears a recording of their dialing options. For example, the announcement could say, "Hello. You have reached XYZ Corporation. Dial 4 for Technical Service or 5 for Sales." You may be able to record the messages callers hear. Before recording, check with your communications manager to find out about the OPA messages. To use Operator Assistance, your system must have a VMU Module.

7RUHFRUGDQ23$PHVVDJH 1. )

2. Press [ and #.

3. Dial MV.

4. Dial the OPA message number (02-07) you want to record.

-Your communications manager can tell you about each message.

5. Wait for instructions, then begin recording.

6. (

7ROLVWHQWRDSUHYLRXVO\ UHFRUGHG23$PHVVDJH

1. )

2. Press [ and press #.

3. Dial MVL.

4. Dial the message number (02-07) you want to hear.

-Your communications manager can tell you about the messages.

5. (

7RHUDVHDOO23$PHVVDJHV LQFOXGLQJWKH$&'RYHUIORZ PHVVDJH

1. )

2. Press [ and press #.

3. Dial MV.

4. Press #.

5. Dial Y.

-To exit the procedure without erasing the messages, dial N.

6. (

7RFDOOLQWRWKHV\VWHP XVLQJ2SHUDWRU$VVLVWDQFH

1. Dial system telephone number.

2. After OPA answers, dial announced option: Dial single-digit option.

OR

Dial 3 plus the extension you wish to reach.

Page, Zone

You can make an announcement (Page) to other extensions and external speakers.

Your system can have up to seven Internal Paging Zones and an All Call Paging Zone. When you Page an Internal Zone, only those telephones in the zone receive the announcement. When you make an All Call Page, all phones receive the announcement.

Additionally, your system may have External Paging Zones. If you page to an internal zone, the announcement broadcasts over the corresponding external zone as well. You can have up to two zones - 1 and 2). All Call Paging is broadcasted to all External Paging Zones (speakers). Your communications manager can tell you if your system has this capability.

)HDWXUH You can allow or deny Pages to your phone._{Refer to Page in User-Programmable Features}

on page 85.

7RPDNHDQ$OO&DOO3DJHRU

D=RQH3DJH (You can program this on a One-Touch SpeedDial key. See page 63.)

1. )

2. Press [.

3. Dial Page Zone access code, as follows:

Page Zone Access Code

All Call 1 *

1 2 *

2 3 *

3 4 *

4 5 *

5 6 *

6 7 *

7 8 *

-You hear two beeps.

-If your VS system has a PCU Module, you may have codes for additional External Page Zones. Check with your communications manager.

Make announcement.

5. (

OR

1. )

2. Press Page key.

-You hear two beeps. If the zone is busy, you hear fast busy tone instead. -You may have Page Zone keys on your

phone and your DSS Console. The key is lit when the zone is busy.

3. Make announcement.

4. (

Park

When you must transfer an outside call to someone you cannot readily locate, use Park. Park puts the call in a special holding state (called an Orbit) so you can page the person. The person you page can then pick up the call from any extension.

There are two types of Park Orbits: System Park and Personal Park. With System Park, you may Park a call in one of ten system orbits (60-69). With Personal Park, you can Park a call at an extension. In either case, the call recalls to you if not picked up.

7R3DUNWKHFDOO\RXDUHRQ (Do Not Hang Up.) 1. Press [.

2. Dial Park Orbit access code. To use System Park, dial 60-69.

-To use Personal Park, dial * and the extension number.

-You hear dial tone. If you hear busy tone, press a CALL key and dial another orbit.

3. Page party to receive call and announce the Park Orbit access code.

4. (

OR

1. Press the Park Orbit key.

-You hear dial tone. The key flashes for calls you parked and is on for calls co-workers have parked.

2. Page party to receive call.

3. (

7RSLFNXSD3DUNHGFDOO (You can program this on a One-Touch Speed Dial key. See page 63.)

1. )

2. Press [.

3. Dial Park Orbit access code.

-To use System Park, dial 60-69. To use Personal Park, dial * and the extension number. You are connected to the party. Your display shows, "CALL FROM ORBIT."

OR

1. )

2. Press Park Orbit key.

-You are connected to the party. Your display shows, "CALL FROM ORBIT." You may have Park Orbit keys on your

Personal Greeting

You can record a Personal Greeting (i.e., brief message) for your extension. When you leave your extension unattended, callers hear your Personal Greeting. After the caller listens to your message, you can optionally have the call forwarded to another extension. If you are an attendant, you cannot use Personal Greeting. Personal Greeting requires a VMU Module.

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1. )

2. Press [.

3. Press #.

4. Dial M V.

-Dial A for all calls.

-Dial I for internal calls only.

5. The system prompts, "Please start record-ing."

6. After you hear the beep, speak clearly and directly into the handset.

7. (Optional) Enter three-digit extension where calls will be transferred. Intercom dial tone will be heard.

8. ( when you are through.

-The MW flashes slowly.

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2. Press [.

3. Press #.

4. (

Prime Line Selection

With Prime Line Selection, you automatically connect to an outside line when you lift the handset. You can use your Prime Line for placing or answering calls. Prime Line Selection simplifies handling calls on your most frequently-used line. Check with your communications manager to see if you have a Prime Line.

)HDWXUH You may be able to assign Prime Lines from_{your phone. Refer to Prime Line in}

User-Programmable Features on page 85.

Privacy Groups

If your extension is in a Privacy Group, you can enter another group member’s outside call unannounced and uninvited. Each member of the group can select Privacy. This prevents members from entering the call.

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1. )

2. Press the desired l.

-The line key lights and the display reads "Conference Call" momentarily. You are connected to the two parties. No more than two extensions in the Privacy Group can join the same call. You cannot enter a Conference call using these steps.

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\RXDUHRQ (Do Not Hang Up.) 1. Press the l of the call you are on.

-You have privacy for the call.

Removing Lines and Extensions

)

If a line or extension is causing an Alarm, you can remove it from service until service personnel resolve the problem. This prevents further Alarms on this line or extension. After it is repaired, you can place the line or extension back in service.

7RUHPRYHDOLQHRU H[WHQVLRQIURPVHUYLFH

1. )

2. Press [.

3. Press #.

4. Dial extension number or line extension number.

-For example, line 801 is line extension number 348 (without an AUX module).

5. Dial 0.

6. (

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1. )

2. Press [.

3. Press #.

4. Dial extension number or line extension number (e.g., 348).

5. (

Ringing Line Preference

Ringing Line Preference lets you answer outside calls by just lifting the handset. Ringing Line Preference simplifies the way you answer calls. This helps if you use your phone primarily for answering calls. If more than one call is ringing, Ringing Line Preference answers the call on the lowest numbered line first.

)HDWXUH You can allow or deny Ringing Line_{Preference for your extension. Refer to}

Ringing Line Preference in User-Programmable Features on page 85.

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-The line key is lit.

-To place a call instead of answering the ringing call, preselect a line before lifting the handset.

Room Monitor

Room Monitor enables a keyset extension user to monitor (listen to) the environmental sounds in an area or room containing another keyset extension.

Several extensions can monitor the same extension, however, a single extension cannot monitor more than one extension at a time. If the extension being monitored is used while Room Monitor is activated, the feature is temporarily disabled.

To allow an extension to use Room Monitor, system programming must have the Monitor feature enabled in the Class of Service.

7RDFWLYDWH5RRP0RQLWRU 1. Press S.

2. Press [ + #.

3. Dial the extension number to be monitored.

4. Press 7.

-s flashes on a monitored phone.

7RFDQFHO5RRP0RQLWRU 1. From the monitoring extension, press s.

Selectable Display Messages

You can choose preprogrammed Selectable Display Messages for your extension. Co-workers (with display telephones) calling your extension see the message you select. Your communications manager can tell you about programmed messages — and the codes you dial to select them. ONYX VS systems have 16 Selectable Display Messages (00-15).

For example, assume your system has the message, "AWAY ON BUSINESS." You could select this message before going out of town on business. Optionally, you can add digits to the end of the first eight messages. You can use these digits to provide your callers with a phone number where you can be reached.

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0HVVDJH (You can program this on a One-Touch SpeedDial key. See page 63.)

1. )

2. Press [ + #.

3. Dial M.

4. Dial 00-16 to choose one of the messages.

-You may add digits to the end of messages 00-07.