DBA - Quality Systems Management*

DBA

-

Quality Systems

Management

*

Specializations also available in:

Homeland Security & Defense

•

Environmental Policy & Quality Management

Healthcare Systems

NGS

Accelerated

Doctoral Programs

(DBA)

*Not available in Massachusetts

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[email protected]

800.838.2580 ext.104

A Benchmark institution

From its headquarters on Cape Cod, MA, the National Graduate School of Quality Management (NGS) has established a nationwide presence by taking its programs to students across the country. Meanwhile, the institution fosters collegiality among its vast

community of students and alumni that allows it to retain a personal and intimate quality typically found on a traditional small college campus.

The aims of all who comprise the diverse NGS student body are two-fold:

• Enhance their professional skills, and

• Advance their careers.

NGS students often attend resident programs at either their workplaces or other convenient locations. The institution fully understands the travel and/or deployment requirements of contemporary professionals in corporate and military positions; therefore, it also offers a full menu of virtual and blended learning formats. That commitment to flexibility has resulted in student cohorts comprised of attendees from as many as six different time zones.

The National Graduate School also offers stand-alone certificates in Quality Systems Management; Homeland Security; Environmental Quality Policy; Lean Six Sigma; and Project Management. All NGS certificate programs contain courses that can be applied toward the institution’s degree programs.

NGS’ Main Campus and Administration Center, Falmouth, MA

NGS’ Center and Institute for Sustainability, Green Campus, Woods Hole, MA

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Finaicial Aid available.

Contact [email protected] for more details.

Military spouses can now receive military discounts.

Accreditation

The National Graduate School of Quality Management is accredited by the New England Association of Schools and Colleges through its Commission on Institutions of Higher Education (NEAS&C). NEAS&C is the recognized accrediting agency for educational institutions whose “home campuses” are located in the New England region. By reciprocal agreement with other regions and the international community, NGS accreditation is accepted across the nation and around the world. Students and alumni who change employment, transfer to different institutions or serve in different locales can rely on NGS accreditation to be recognized by institutions and other accrediting bodies.

Inquiries regarding the accreditation status of NGS should be directed to the administrative staff of the institution. Individuals may also contact:

Commission on Institutions of Higher Education New England Association of Schools and Colleges 209 Burlington Road

Bedford, MA 01730-1433 (781) 271-0022

email: [email protected] http://www.neasc.org/

overview:

Accelerated Program

format

2 Year Completion

20 Courses

60 Credits

the Doctor of Business Administration (DBA) focus:

Applied research for Practical results

Doctoral programs result in the award of various degrees such as the Ph.D., Ed.D., D.M. et al. NGS chose to offer the DBA because of its focus on applied research. The knowledge gained during ones doctoral studies is applied to the continuous improvement of an actual situation at a student-sponsored or NGS-designated organization.

The accelerated degree format is offered in response to the call from NGS graduates and other experienced practitioners who desire an advanced terminal credential that matches the

dynamic growth in Quality Systems Management knowledge.

The program attracts working adults who wish to demonstrably enhance the organizational and operational effectiveness of the institutions with which they are affiliated. Eligible doctoral applicants will possess a master’s degree from an accredited college or university as well as experience in a field that can benefit from the application of Quality Systems Management theory and practice.

NGS doctoral programs are designed to be completed in two years of continuous study. The curriculum includes twenty (20) three-credit courses. Approximately 25% of the courses are completed “in-residence” at a designated site while the remaining 75% are completed virtually.

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NGS Doctoral Programs are designed for adult professionals from the private, public and military sectors who wish to remain employed while they simultaneously earn their advanced graduate degree. The programs - like the students - are practical and process-improvement oriented. In addition to instruction, the doctoral faculty provides guidance that enables students to apply quality systems management principles to carefully selected projects to ensure that tangible, measurable improvements are achieved for either employers or sponsoring organizations. In fact, doctoral faculty members and academic division professionals routinely facilitate the selection of projects and project champions as well.

NGS offers three doctoral programs:

• Quality Systems Management (established Spring 2009)

• Homeland Security & Defense (Florida only)

• Environmental Policy & Quality Management (Florida only)

Applicants interested in either the Homeland Security & Defense, Healthcare Systems or Environmental Policy & Quality Management disciplines may pursue the Quality Systems Management degree and choose a “specialization” in one of the three.

the Dissertation Project

NGS students come from diverse sectors such as the aerospace and science industries, public service, and the military. While NGS doctoral students represent such varied occupations as engineering, finance, and continuous quality improvement, they all share a common goal: to implement a dissertation project that proves to be of significant value to an organization, agency or sponsor. That project must yield tangible, quantifiable results. Doctoral Projects have pre-established “performance measures” that are significant and highly visible in the value stream of the students’ sponsoring organization. Typically, Projects yield more than a ten-to-one (10:1+) Return On Investment (ROI) on the student tuition investment.

overview: Doctor of Business Administration

(DBA) Degree*

Congratulations on the roll-out of your first DBA cohorts. This will be a wonderful success. From the inside it has generated the kind of excitement that can change the world. I am thrilled to be a part of it. Do what ever must be done to continue the level of effort and support for this program and it will be a world changing experience for the graduates, the organizations for which they work, and beyond.

‘ ‘

‘ ‘

Danny Prosser

USCG, Washington, DC DBA Class ‘11

The DBA Program is designed to offer students maximum marketplace advantage by mentoring them through three unique achievements: a) Students will complete a significant work-related

project that yields tangible results;

b) Under the active mentorship of the faculty, students will teach in either the NGS Bachelor of Science or Master of Science program;

c) Each student will receive instructional guidance in preparing a dissertation-related article for publication in a refereed periodical.

three unique characteristics:

1. Project 2. Mentored teaching 3. Publication

... I have found the outreach of the NGS program helpful in providing opportunities for one to research a selected topic while attending classes, conducting readings and focusing upon the formal education process. This should certainly be a challenge but I am looking forward to the rewards.

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‘ ‘

Philip DeHennis

DBA Student, DC Cohort The Boeing Company Washington, DC DBA Class

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The low-residency DBA program format draws students from across the nation. In May 2009 the St. Louis, MO site included four new enrollees who comprised what came to be known as “The 10,000 Mile Club.” This title was conferred in recognition of the distance that the combined group traveled to attend classes. Resident sessions in St. Louis included LTC Alba Villanueva of the US Army National Guard, who traveled from Austin, TX; Catherine Martin, Senior Principal Quality Engineer at Raytheon, who traveled from El Segundo, CA; CDR M. Andre Billeaudeaux, Director of Auxiliary Forces, US Coast Guard, who traveled from Seattle, WA, and Brian Wolfe, Lifecycle Support Technologist, Boeing Corporation, who traveled from Mesa, AZ.

Congratulations to those very committed individuals!

Michael Billeaudeaux U.S. Coast Guard

Alba Villanueva Army National Guard Brian Wolfe

Boeing

Catherine Martin Raytheon

10,000

Mile Club

If you are concerned that your commute to class may be taxing,

read about four doctoral students who began their studies in 2009.

to Apply, the following are required:

• Master’s degree and transcript from an accredited institution. The accreditation must be recognized by the U.S. Secretary of Education and/or the Council for Higher Education Association (CHEA);

• Substantive work and/or military experience;

• Two letters of recommendation;

• Personal Statement regarding commitment to achieving project related results;

• Access to and familiarity with computers (including the Internet). Contact [email protected] for more information.

Doctor of Business Administration in

Quality Systems Management (DBA/QSM)*

The curriculum is comprised of twenty (20) courses that total sixty (60) graduate-level credits.

• Phase One requires the completion of the program courses as well as the identification of a

Doctoral Dissertation Project.

• Phase Two encompasses an intensive six-month period of project validation and results verification under the close supervision of a Faculty

Doctoral Team.

Following the successful implementation of Dissertation Projects, doctoral candidates are required to orally defend their work before a Doctoral Dissertation Committee.

Purpose of the DBA QSM

• To provide students, particularly working adults and other non- traditional students, with a business- related advanced terminal education that matches the dynamic growth of Quality Systems Management knowledge;

• To engage students in a rigorous, exciting, challenging, theoretical and practical learning experience in a specialized curriculum that is uniquely centered in both management sciences and quality systems and quality

systems, which incorporates a

doctoral dissertation project that requires tangible, measurable results;

• To provide students with the resources required to clearly and effectively interact with others;

• To impart and demonstrate to students the aligned relationship of a quality systems management theme to ethical behavior;

• To challenge doctoral candidates to complete original and noteworthy action research, contribute to the body of knowledge through a recognized publication, to implement a significant process or organizational improvement through the sponsorship of a senior leader, and to demonstrate

understanding through teaching at the college level.

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DBA Quality System Management course Descriptions*

EDU 801 Best Practices in Doctoral Education (B)

This course provides an introduction to course material and project selection techniques, types of projects and their application. The course will include methods and techniques of qualitative doctoral research and a review of leading applied research techniques implemented in the field today. Emphasis will be placed on electronic retrieval of information as related to the doctoral dissertation project. Discussion will focus candidates best practices and projects considered significant by their sponsors and/or champions. (3cr)

QSM 847 QSM System Design (O)

This course provides a checklist of success elements required for systems thinking and implementation. Antithetical movements such as smokestack thinking are introduced through case studies. Student exercises involve creating organizational alignment between voice of the customer and voice of the process. (3cr)

QSM 840 Conversations with Leaders (O)

Recognized experts in specialized fields of study are studied to enable students to understand their insights on leadership and best practices that resulted in the success or failure of either their organizations or themselves. Students will visit the organizational web site and complete extensive electronic research before each lecture. (3cr)

QSM 808 Integrated Studies in Quality Systems Management (O)

This course provides additional opportunities for faculty members to introduce and lead discussions on QSM-related topics of special interest. Students should prepare for extensive on-line research and will create a benchmarked list of annotated bibliographies in the subject area. (3cr)

DOC 850 Doctoral Dissertation Project I (O)

Students will identify a potential project; analyze and synthesize research on the topic; produce a concept paper for the project to be presented to the Doctoral Faculty. (3cr)

QSM 838 Dissertation Project Development I (O)

Designed especially for the context of the NGS DBA program, which proceeds at a pace more accelerated that is common in conventional doctoral programs, this development course allows for collaboration with faculty members to assess student progress to date, facilitates the completion of outstanding course requirements (if applicable), and plans for progress toward program completion. (3cr)

QSM 858 Advanced Benchmarking (O)

Discussions include benchmarking strategies with benchmarking principles presented to lead students to make practical applications to doctoral dissertation projects. (3cr)

EDU 851 Principles of Academic Writing and Publishing (O)

The course provides instruction in the standards expected of doctoral-level writers. The purpose is to prepare students to demonstrate skill in the preparation of scholarly journal articles as well as the doctoral dissertation and thereby withstand scrutiny of readers, publishers, and the entire academic community. (3cr)

QSM 872 Cost of Quality and Financial Principles (O)

Students will study advanced principles of finance and accounting as well as the application of each to business management. (3cr)

DOC 862 Doctoral Dissertation Project II (O)

This Doctoral Dissertation “check-point” is offered to ensure students have adequately applied the information learned in program courses are effectively integrated into the dissertation project. The transition from data-gathering to final output is paramount, as is the appropriate selection, application and interpretation of data and metrics. All work will be evaluated by the Professor as well as the Faculty Juried Review Team. (3cr)

DOC 880 Doctoral Implementation I (B)

Students will demonstrate third-level outcomes that transcend understanding, application and comparison. Expectations include proposal of an original theory or approach. Extensive Doctoral Faculty guidance will be provided to ensure effective implementation. (3cr)

EDU 852 Publishing (O)

The doctoral requirement of publishing is demonstrated in refereed or sponsored texts. The faculty will provide practical guidance, encouragement and progress monitoring. (3cr)

EDU 841 Best Practices in the Teaching of QSM (O)

The best practices of teaching are covered, such as, student learning techniques, interaction, expectations, time allocation, and diversity with emphasis on NGS principles and standards. (3cr)

SSM 874 Statistical Principles and Lean (O)

Principles of statistics for quality professionals including probability distributions, sampling, and hypothesis testing are covered to focus on the design of experiments for Six Sigma and Lean methodologies in diverse industries. (3cr)

DOC 866 Doctoral Dissertation Project III (O)

This Doctoral Dissertation check point ensures project progress and targeted research. Presentation to the Doctoral Dissertation Committee is required. (3cr)

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QSM 860 Global Quality Systems in China and India (O)

This course examines how two contemporary nations utilize quality systems principles and best practices. There is extensive on-line research and the accumulation of annotated references. Organizational leaders appear on-line or through Pod Casts. (3cr)

EDU 842 Field Experience in Teaching (B)

The doctoral requirement of demonstrating competence in teaching is practiced. Designated seasoned faculty will provide coach-mentoring. (3cr)

DOC 882 Doctoral Implementation II (O)

Students will receive extensive guidance and monitoring of their dissertation projects to date. (3cr)

DOC 854 Colloquium (O)

The course provides instruction in and preparation for the three-phase, “NGS Colloquia Process”: 1. The electronic submission of a final dissertation draft; 2. An electronic presentation to the Doctoral Dissertation Committee via webinar; and 3. The Final (face-to-face) defense of the dissertation project before the Doctoral Dissertatiion Commitee. (3cr)

DOC 867 Doctoral Dissertation Project IV (B)

This is the capstone course in the DBA program during which students will complete the three-phase NGS Colloquia Process; revise and submit changes recommended by the Dissertation Committee; and finalize any steps necessary to complete the implementation of their dissertation projects. (3cr)

*Curriculum is subject to change

Big possibilities. Personal attention. You matter.

opportunity

frequently Asked Questions

1. How does the NGS DBA* differ from a typical PhD program?

Our program is accelerated, capsulized, and project-based. Unlike most PhD programs, the NGS DBA program includes an “ending date” which enables students to complete a sequentially-offered series of courses; immediately begin work on the dissertation; and meet all other program requirements during a specified time-frame. Further, while most PhD programs require the implementation of dissertation projects merely to add to the body of knowledge for purely research reasons, the NGS DBA program requires that its dissertation projects provide tangible, measurable results that affect real-world organizations in operation today.

2. How long will it take for me to complete the DBA program?

You can complete our program in approximately 24 months.

3. How much work can I expect?

The workload will be similar to that required of any other PhD program. A considerable amount of reading and writing

assignments are required. All will enable you to focus upon your project, your scholarly publication and teaching of an NGS course.

4. How and when are the classes held?

Students meet onsite “in-class” for approximately 25% of the program in blended courses taught over separate weekends during the duration of the program. Blended is defined as in-class, online and research-based. There are 20 courses in total. The remaining 75% of the courses are online and research-based.

knowledge

5. What must I complete to obtain my doctoral degree?

The three components of the NGS DBA Program include: 1. Select, conceptualize, research and implement and document (via dissertation) a rigorous dissertation project that must be presented and defended before the NGS Doctoral Dissertation Committee; 2. Select, research, write and submit a scholarly journal article to three recognized peer-reviewed journals; and 3. Teach a segment of an NGS Bachelor of Science or Master of Science course while serving as a Doctoral Teaching Assistant.

6. Who teaches the DBA courses?

All courses are taught and mentored by doctoral-level faculty members who are experts in their respective fields. Further, you will connect with industry leaders as part of the lecture series.

7. How are classes taught?

Courses are offered in a five-module format. On Thursday evenings, webinars provide the content for Module I. On Friday evenings, students travel to a designated site to complete Module II in-residence. Modules III and IV are offered in four-hour blocks of time between 8am and 5pm Saturdays while Module V is offered from 8am to noon on Sundays.

Blended courses include a Module I webinar (usually on Thursday evenings), while the remaining four modules are completed

independently.

Understandably, online course are offered in a fully-virtual format.

8. What is the Juried Review Process?

We have four gates at the end of each of the four semesters.

These classes or gates are taught by a Juried Review team of three faculty members. The Juried team teaches, guides and supports your project to ensure you are on the right track and that your project is viable. The team is available throughout your enrollment to provide recommendations for improvements, modification, and implementation strategies that ensure your sponsoring

organizations receive the best benefit of the project. By the fourth gate in the final semester, students will present their project and the Juried Review team will determine the grade.

9. What special steps are required to initiate the Doctoral Dissertation Project?

Each student must acquire a local Day-to-Day Champion, a Financial Champion and Senior/Executive Champion to support and guide the project. NGS provides a structure to support project management via its internet offering: “Quickbase.” Members of the doctoral faculty and the Juried Review Team will help keep you on track and provide assistance at all times.

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[email protected]