RESX Information Kit
RESX Technologies
2008
RESX Market Differentiators
• Extraordinarily customizable and configurable
• Open market strategy
• Unmatched Web Services functionality
• Stable uptime 99.99% for 2007
• Independent approach to GDS, expense reporting tools
• World class support
RESX High Level Competitive Analysis
Product
RESX Advantages
Concur
• Not owned by an expense management tool
• Four third party expense management partners – Open Market Strategy
• Superior agency support
• More efficient UI
• Streamlined faring with only available options displayed – no usage of
ITA
GetThere
• Continuous release cycle with defined roadmap producing grater feature
output
• Independence from GDS ownership enables full embrace of alternative
inventory channels
• Superior uptime – 99.99% for 2007
• No restrictions on functionality based on size of corporation or
distributor
• Simpler distribution model
Rearden
• Operability with five GDS
• No pyramid economics or dependence upon a procurement rebate
• Online booking is core with proven travel expertise
• Greater policy and supplier preferencing
• Streamlined faring with only available options displayed – no usage of
ITA
Traversa
• Consistent delivery and release cycle of a proven product
• Independent of GDS ownership
• More robust policy functionality
• Agency process integration superiority through file finishing and profile
modeling
Version 1 – April 2008 Page 3
Confidential TRX, Inc.
2007 Development Overview
2007 Features Delivered
New User Interface
Completely redesigned interface introducing an air
availability matrix, enhanced customization, dynamic tab
navigation removing pop‐ups, drop‐down informational
requests, shopping cart and enhanced search capabilities.
Multi fares per leg
Allows users to review and select from multiple fares for a
single flight itinerary
Revised RESX.com login page
Provides an updated look along with additional resource
links for travel information and RESX user aids.
Amadeus Geo‐Coding enhancement
When performing hotel search requests, RESX provides a
hotel search radius that is determined by user or the
system default of 20 miles. Because some countries are not
supported by Amadeus GEO‐coding, RESX must perform
alternate hotel search requests.
Ticket time limit enhancements
Provide the ability to prohibit the Reserve or Purchase
functions of a reservation when there is not enough time
to ticket based on the Agency Settings of the selected
policy branch. Additionally, RESX to only warn the user
about ticket time limits if the set warnings apply to the
user’s ticket type.
Instant purchase & ticketless carrier
enhancements
Enhance existing RESX functionality to utilize Database
tables instead of hard coded tables for Instant Purchase
and Ticketless carriers; provide the ability to read and
include a form of payment for Instant Purchase and
Ticketless carriers at time of Reserve or Purchase; Queue
these reservations to a dedicated Queue; restrict the ability
to modify and add air segments to a purchased Ticketless
Carrier reservation; display unique icons for these carriers;
more. See the Functional Details section for additional
information.
One way fares
With the addition of new policy rules, a user may request
available flights priced as one‐way fares. Fares will be
returned in the Priced Air Itineraries.
Look‐up list display enhancement
When look‐up lists are displayed in RESX with more than
1000 line items, excessive memory was being used and
causing server errors.
Air contract enhancements
Ability to apply a primary booking code in conjunction with
additional parameters for an air contract. Will allow
multiple contracts to be run for a given airline and
presented in same display to user.
2007 Features Delivered
Amtrak and rail infrastructure
Provides users the ability to shop, book and modify Amtrak
reservations using Sabre.
Preferred vendor by market
Allows companies to bias vendors (air/hotel) by specific
markets and automatically feed updates into the system on
a recurring basis to adjust these biases. Helps corporations
drive volume to a particular vendor and ensure segment
commitments are met.
Enhancements on 508 compliance
User interface (UI) enhancements needed to improve
navigation for the visually‐impaired. Mouse over identifiers
for navigation fields in the traveler UI.
TripSync enhancements
Expand current functionality of Trip Sync to allow a
“match” on a unique identifier other than the primary e‐
mail address, thereby opening up use of service to
additional companies.
Performance optimizations
Continuing initiative to enhance site performance and
response time.
Calendar synchronization
Provides synchronization of itinerary to email calendar.
Hotel images
Integration with hotel image provider, Leonardo, to update
and enhance hotel graphics
Profile model delete enhancement
Dropdown menu added for "Disabled" which disables all
PIM activity including upload, deletes, etc. Specifically in
this state any delete triggered by Databridge is completely
ignored.
Trip approval enhancement
Added Variable Traveler name to trip approval emails
Driving directions
Access driving directions from the destination airport to the
selected hotel from itinerary.
Destination information
Ability to retrieve and view information about the
destination from the itinerary.
XML Select upgrade
Upgrade to the latest version of Galileo’s product offering
“XML Select” enables more efficient troubleshooting of
issues related to Galileo and Apollo
Custom Login Page templates
Provides companies with a simple way to differentiate and
brand their online booking tool. Feature enables
customization of the login page along with four new
custom HTML templates.
Search by schedule enhancement
Includes all flights presented in the “priced options” results
in the flight schedule display.
Version 1 – April 2008 Page 5
Confidential TRX, Inc.
2008 Development Overview
2008 Features Delivered
SSO for Variable Policy
A policy from the users list of available alternate travel
policies can now be passed in for single sign‐on, eliminating
need for user to manually select upon log‐in.
RESX Mobile
Provides real time access to your Trip Lists & Itineraries
from a web enabled mobile device with internet capability.
Displays all vendor information, including confirmation
numbers and phone numbers, seat maps, ticketing status,
and more.
Profiler warning message
Warning message added to points within RESX where
Administrators can trigger mass profile uploads.
Event tickets
Provides an easy way to view and purchase local sporting,
concert and theater tickets via link below hotel segments
Printable itinerary enhancement
The Company Name and end user login name now appears
on the printable itinerary for pending and archived trips.
Itinerary email enhancement
Alternate language support is now available for the Email
Itinerary, to support the default language selected in RESX.
Planned Features for 2008
Air Canada direct connect
Direct searching, pricing and booking of Air Canada
inventory to include all fares and FlightPass as form of
payment. Also, all attributes (seat assignments, meals,
baggage check, etc.) will be available for purchase through
the interface.
Air availability UI enhancements
Driven by the AC direct connect, enhancing the UI for
easier comparison of fares and available choices which will
reduce the amount of scrolling and improve efficiency.
BookingBuilder integration
Searching, pricing and booking of Southwest Airlines
inventory available on
www.swabiz.com
through our
partner BookingBuilder. The inventory will appear in the
same interface as GDS inventory with a seamless booking
interface to the traveler.
Voids, refund, exchanges
Fully automated online voids, refunds and exchanges to
include automation available to the fulfillment provider.
Unused ticket tracking
Tracking and presentation at the point of sale of unused
ticket value.
Hotel search enhancement
Improved ability to identify specific hotel properties with
Planned Features for 2008
Clone trip
Ability for travel arrangers to simply change the traveler
name on an existing itinerary and duplicate for another
traveler.
Select airline loyalty program
Ability to assign an applicable frequent flyer number of an
alternate carrier than the one flown. Assign your DL
frequent flyer number to a NW flight.
Policy controlled by destination
Assign a specific travel policy for a specific market to
include restricting travel to certain locations.
Modify search from inventory display
The ability to change the search dates or times on the air
results page without needing to enter the city pair
information again.
RESX Functionality Matrix
General Information Comment
Company RESX Technologies/TRX, Inc.
Global presence
TRX maintains a global presence with offices in eight countries and a global client base. RESX hosts users in over 90 countries and is available in 8 languages and any currency currently available through the GDS. The technology is flexible, allowing clients to use data from multiple sources and supports international travel booking. RESX is well positioned to enable change in travel distribution based on scale, client relationships, flexible service offering, and process reengineering expertise.
Major Features Comment
Travel policies
The RESX administrative functionality enables market leading customization of policy across any delineation of travelers. Easily integrated with Single Sign On (SSO) to client intranets and with the ability to customize all logos, graphics, colors, text and policy, RESX delivers the ability for administrators to generate a completely customized user experience. Policy is housed at the user level, allowing multiple policies or "user groups" on one site. RESX supports an unlimited number of travel policies with variations based on location, department, executive level, or individual traveler. Provides for detailed policy customizations for company-specific content and the ability to personalize specific profiles based on situation, i.e. class of service upgrade when traveling internationally or because of disability.
Trip templates Supports trip templates, set up by individual travelers for their own use or shared with specific travelers, or provided by the system administrator for
use by the entire company, specific traveler groups, or individual travelers.
Book, modify and cancel online
Allows travelers to book, modify, and cancel reservations online and at any time during the booking process. Based on specific company policies and administrator settings, travelers may currently modify and/or cancel bookings after ticketing. RESX will provide full void/refund/exchange
functionality by end of 2008.
View seat map prior to selection of flights
Provides seat map display prior to reserving selected flights along with the ability to view colleagues' seat locations on the same flight. Restricted seats in selected class of service are shown as such, with company configuration allowing for view of additional classes of services as well.
Seat selection
Allows travelers to select their seat for each leg of the trip, based on specific carrier rules and availability. Also supports an automatic assignment of seats based on user preferences. Travelers can hide their individual seat assignments from other employees; "show favorites" allows arranger to see preference.
Travel arranger functionality Supports travel arranger functionality, allowing authorized arrangers to book travel as well as edit and update traveler profiles.
Coordination with multiple travelers Supports trip templates and the sharing of specific itineraries to help with the coordination of multiple travelers.
Low fare search with contract rates Companies are able to configure RESX to search for the lowest available airfare and to price comparisons based on corporate policy, negotiated rates,
and contracted fares. Displays airfare rules prior to ticket purchase.
Trip cost estimates Provides a summary of all trip costs, including air, hotel, and car. Additionally, TMCs may choose to provide their service fees in this list.
Hold trip capabilities
"Save Research" capability to allow a traveler or travel arranger to hold trip information without reserving or booking. Additionally, based on company policy, reserved trips may be set to hold, but not ticket, until the last possible moment, thereby allowing the traveler to continue to make changes without cancellation or change penalties.
Apply unused tickets online Today, travelers may be notified of available unused tickets, but TMC interaction is required to apply them to a new reservation. Further integration
of unused tickets is on the development roadmap for inclusion in the shopping and booking workflow by end of 2008. 1
RESX Functionality Matrix
Void trips online RESX will support full void functionality, including the GDS transaction, by May of 2008.
Refund trips online RESX will support full refund capabilities by end of 2008.
Exchange trips on-line Exchange functionality, for both simple and complex itineraries, is on the RESX development roadmap for inclusion by August of 2008.
Enter, process and approve expense reports
Built on an open architecture platform facilitating integration with many third-party systems. Current examples include expense management platforms, such as: Necho, DATABASICS, ExpenseWire and Expensables. In addition, the advanced technology of the RESX Web Services enables integration with meetings management systems such as Arceano and SignUp4 and multiple content providers such as Flight Stats, GroundRez, BookingBuilder and numerous other applications. The technology also provides for unlimited profile integration with client or third party systems.
Air / Rail Multi Modal Amtrak is currently available. RESX Technologies is currently evaluating multiple third party providers of consolidated European rail inventory for a
comprehensive offering early in 2009.
Pre-trip approval process
Email sent to designated approver; User can choose approver from drop-down list; PNR is updated with approver decision; Trip approval can include minimum dollar limits; Ability to designate for approval required at reserve or submit; Trip authorizers have the ability to see choices travelers declined to understand reasons.
Carbon emission shopping RESX supports integration with the TRX CO2 solution for both shopping and reporting.
Carbon emission reporting RESX supports integration with the TRX CO2 solution for both shopping and reporting.
Mobility
TRX launched RESX Mobile in February 2008, which includes real-time arrival and departure gate and terminal information, terminal maps, flight status and associated delays, aircraft type and seat information, upgrade status, hotel contact information, cancellation policy and cancellation numbers, car rental confirmation; weather forecasts with associated delays and alerts, real-time trip approval and ticketing status. RESX Mobile is SSO compatible; available through www.resx.com/mobile with standard RESX login credentials.
Geocoding Supports geocoding for hotel searches and for the placement of custom locations.
PNR synchronization Provides PNR synchronization between the TMC and online reservations.
Customer profile synchronization Provides profile synchronization, pushing updates made in RESX Profiler to the GDS.
Single sign on capability Out of the box SSO compatability through company portals or other company-specific login location.
Content Integration Comment
GDS Supported Amadeus, Apollo, Galileo, Sabre, and Worldspan.
Non-GDS air content
RESX will release direct connectivity with Air Canada in Q3 2008. The infrastructure developed to support this direct connect enables RESX to connect to any additional suppliers per client demand. Independent of GDS ownership, RESX will aggressively pursue additional direct connects without any potential channel conflict. In addition, RESX provides non-GDS air content through integration with AgentWare. Supports content from 33 airline Web sites, with ability to add others based on client demand.
Non-GDS hotel content RESX currently offers the ability to manually load non-GDS hotel inventory. The open architecture of the solution, and the lack of GDS ownership,
provides RESX the ability to incorporate any hotel availability per client requirement.
Direct link with car providers RESX does not interface with car providers through a direct link; however, it can provide non-GDS car content with direct connections available
through Web Services.
Integration of rail providers Amtrak is currently available. RESX Technologies is currently evaluating multiple third party providers of consolidated European rail inventory for a
RESX Functionality Matrix
- Eurostar rail 1Q 2009
- VIA rail 1Q 2009
- Deutsche Bahn rail 1Q 2009
- The Trainline rail 1Q 2009
- Amtrak rail Currently Available
Link to iJet, SOS or other security
providers Facilitates the sharing of PNR data with any security provider via RESX Web Services.
Access to corporate fares Corporate fares are loaded into the system and managed by the system administrator. Corporate fares are assigned a company-specific icon to make
them easier to recognize by travelers and travel arrangers.
Uploadable client online hotel database
Supports client hotel databases for display during the booking process. Booking with a specified hotel requires access through direct connect integration. Property or individual contracts designated; Text can be added to the display and description of contract hotels; Priority display to user based on contracts; Contracts ordered and designated by icons (company preferred, company contract); Feeds available to populate and update hotel contract database; Icon placement validation; Sort options returned by name, preferred, rating, distance, user preferred or reference rate
TMC hotel database Has established direct connects with third party hotel content provider for a RESX distributor.
Meeting management solution Currently integrated with Arcaneo and SignUp4 meetings management companies. RESX open architecture platform enables integration with many
third-party systems.
Order, time and expense management Currently integrated with four expense management providers and multiple other third party content providers (see row 31). RESX open architecture
platform enables integration with many third-party systems.
ERP tools The Web Service powered API of RESX powers multiple integrations with ERP solutions. The open architecture of the solution provides seamless data
transfer to any internal or external application utilized by clients.
Visibility to on-line and off-line
itineraries Supports online and off-line itinerary visibility through PNR synchronization.
Others RESX built on an open architecture platform facilitating integration with many third-party systems. Current examples in production today include
expense management platforms, meeting management systems, content providers and profile management applications.
Customization Comment
Approval process (workflow & data)
Allows the customization of trip approvals through the approver selection process, the look and feel of the approval email, and via numerous rules and conditions, which can then be applied to the entire company, specific regions, departments, executive levels, or individual travelers. Additionally, system administrators may customize reason codes, allowing travelers to make selections from a drop-down list for out-of-policy segments; certain selections can be set to automatically approve itineraries for certain travelers or traveler groups, or simply provide the reason to the approver in the content of the email.
Site and subsite management RESX Technologies, certified resellers or TMC distributors may completely customize parent sites and sub-sites to meet specific client requirements.
Customization capabilities include: policy, colors, graphics and HTML enabled text.
Languages RESX is available for use in any country with Internet access. Currently supports Dutch, English, French, French Canadian, German, Italian, Portuguese,
and Spanish, with the ability to add languages in as little as 45 days, based on client demand.
Services Comment
Implementation plan TRX and/or TMC provides an implementation plan.
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RESX Functionality Matrix
SBT dedicated resource allocation A Technical Account Manager is assigned to each client to manage all operational aspects of the relationship, from implementation to on-going service
and support. Sales, marketing and adoption consulting resources are allocated based on individual client need.
Database creation and maintenance
Hosted technology and all related database activity is managed and secured by RESX Technologies. Administrators receive rights to manage and maintain travel policy, company and traveler preferences, as well as a variety of other data within the system. Company logo can be loaded (different logos can be loaded per policy/user group). Site has custom login message as well as "company communication header" for custom messaging on air, car and hotel request pages. Unlimited color possibilities with use of Hexadecimal color numbers. Customization of all text with HTML capability. Site administrators may upload various site replacement graphics.
Training
Provides a five-day administrator training class. Administrator training can also be conducted on-site at client facilities as required. Sales and marketing training and assistance is also provided as needed. Training and / or recorded Web-session available for additional fee. Help screen available.
Documentation Provides system documentation during the implementation and training process, with on-going documentation for upgrades and new releases
available through the assigned Technical Support Manager.
Help desk, navigational support TRX provides system administrator support, with the administrator providing end-user support, including navigational support. RESX will employ
various support models dependent upon the partnership with a TMC distributor, certified reseller or corporation.
User feedback mechanism Provides for user feedback through a link on every page. RESX Technologies manages the feedback for direct clients, and assists in responding when
the relationship is indirect, via a distributor. Surveys also conducted within the application itself.
Account management RESX Technologies assigns a Technical Account Manager to every account to oversee all aspects of the account from implementation to on-going
service and support. Contracts and billing issues are addressed by the RESX leadership team.
Customized reporting
In April 2007, RESX integrated with TRAVELTRAX in order to provide agency distributors and corporate accounts with enhanced reporting. Travel managers and system administrators will improve their ability to monitor travel and expense trends through executive dashboards and detailed, traveler-level data.
Consolidated reporting
The TRAVELTRAX reporting platform provides the opportunity for complete back-office data reporting within the RESX application itself. This capability will extend to complete Travel Analytics services, as well as on-line adoption consultation. Activity / usage; Looks / books; Number of air / hotel / car segments; Number of PNRs; Submit for purchase; Number of times HELP clicked; Number of times Internet fares are checked;
Automated, customized reports with profile database available on FTP site on a scheduled basis. Passive segment in the GDS allows for back office reporting.
Ability to outsource reporting totally
to SBT Yes, through the TRAVELTRAX reporting platform.
Financial / Contractual Comment
Service level agreement RESX operates with a standard Service Level Agreement.
Marketing agreement Has established three-way marketing arrangements to include TMCs, Corporate direct users, alliance partners and RESX Technologies. Additionally,
RESX Functionality Matrix
Fee structure
The standard model consists of a one time implementation ranging from $5,000 - $20,000 dependent upon the complexity of the implementation. Transaction fees range from $3.00 - $4.50 dependent upon committed volumes. RESX applies a monthly minimum commitment on transaction volume which is also dependent upon volumes starting at $500. RESX Technologies also offers an annual flat fee model based on projected transaction and adoption numbers. This model offers corporations the ability to lower their per transaction cost through increased adoption. Web searches are 10¢ per launch searched, regardless of the number of carriers searched. Separate fees apply for Web Services integrations with fees ranging from $250 - $3000 per annum.
Other
Agency controlled preferencing System administrators, which may be RESX Technologies, agency or client personnel, configure RESX to bias the display for any combination of agency
or company preferred suppliers, policies, rules, weighting, and traveler preferences.
Architecture
Utilizes Microsoft.Net and leverages Oracle for the database management system. Hosting facility has multiple redundant internet connections through SBC, Time Warner, XO Communications, MCI, Looking Glass, and Broadwing to AT&T. Level3, AboveNEt, Savvis, Global Crossing, UUNET, and other private peers. Also, infrastructure components are redundant, including servers, firewalls, disk storage subsystems, and network devices.
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