Title of Presentation

Hosted Messaging And

Collaboration Solution –

Hosted Services Part 1

Name

Title

Agenda

Hosted Messaging and Collaboration

Solution Hosted Services Technical

Overview

Hosted Exchange 2003

Overview of Provisioning

Monitoring Hosted Messaging and

Collaboration with Microsoft Operations

Manager (MOM) 2005

Overview Of Hosted Messaging And

Collaboration – User Experience

Multitenant hosting of small and medium-sized business organizations (SMBs)

Customer isolation in Active Directory®, Exchange address lists

Consumer users

Clients and protocols

HTTP – Microsoft Outlook® Web Access (OWA) POP3/IMAP4

RPC over HTTPS – Outlook 2003

SIP – Windows Messenger and Presence integration Mobility features including ActiveSync® and DirectPush

Automated provisioning Delegated administration Security features

Internet Security and Acceleration (ISA) 2004

Hosted Exchange Services

Exchange Front-End Servers

OWA/POP/IMAP/ActiveSync/RPC Proxy:

EXFE01, EXFE02, EXFE03

Exchange Simple Mail Transfer Protocol (SMTP) Bridgeheads:

EXSMTP01, EXSMTP02

Exchange Back-End Server Cluster (4+1)

EXBE01, EXBE02, EXBE03, EXBE04, EXBE05

Outlook 2003

The features of Outlook 2003 include

RPC over HTTPS

Cached Exchange mode

Data compression

RPC Over HTTPS

Configuration Web Site

RPC over HTTPS configuration Web

site

Automatically configures Outlook profile

based on logon to Web site

User’s initial connection can

be RPC over HTTPS after profile

configuration

Outlook Web Access (OWA)

The OWA interface now closely resembles the user interface of Outlook 2003 (Microsoft Internet Explorer 5.01 or later is required)

Richer functionality – OWA now has a feature set that is comparable to Outlook, which includes

Forwarding of meeting requests Desktop alerts for new mail An “add to contacts" feature

The ability to set the number of items to view per page

The capability for meeting invitees to set their preferred reminder time for meetings

The ability to open the calendar in its own window from a meeting request, thus enabling users to evaluate the calendar and meeting request at the same time

Server-side spelling checker for six languages

Enhanced security and privacy – OWA provides improved security and privacy with the following new features

Secure/Multipurpose Internet Mail Extensions (S/MIME) support (Internet Explorer 6.0 and Microsoft Windows 2000 or later required)

Forms-based authentication that enables support for a timed logoff after a period of inactivity "Spam beacon" blocking to help protect a user's e-mail address privacy from spammers

Connectivity For Mobile Devices

Hosted Exchange 2003 allows service

providers to enable the same features

for mobile clients as

Exchange Server 2003

This includes

ActiveSync: Allowing users to use mobile devices

to access their e-mail and their Contacts,

Calendar and Tasks folders

Always-Up-To-Date (AUTD)

Outlook Mobile Access (OMA)

New Exchange 2003 SP2

Mobility features

Always-Up-To-Date version 2 – “Direct Push”

No reliance on SMS for notifications World-wide capable

GAL Lookup

Allows over-the-air lookup of corporate contacts or GALs stored on the Exchange server

Mobile Device Policies

Enable/Require personal identification number (PIN) on device

Minimum PIN length

Set PIN restrictions: length, alphanumeric

Device can wipe local store after X incorrect PIN tries

Remote wipe capability, if device is lost Configurable globally or per user

Overview Of Hosted Messaging And

Collaboration Provisioning (1 of 2)

The Hosted Messaging and Collaboration

provisioning system builds upon the Microsoft

Provisioning System (MPS) and the Solution

Platform

Hosted Exchange

Microsoft Windows SharePoint Services Hosting

Microsoft Office

Overview Of Hosted Messaging And

Collaboration Provisioning (2 of 2)

Delegated Administration

Active Directory directory service Hosted Exchange 2003

Windows SharePoint Services Live Communications Server 2005

Hosting Plans

Provisioning Events Automated Resource Management

ASP.NET Web Service

ASP.NET Web Services

Wraps public MPF procedures

Eases integration with .NET

Enables Secure Sockets Layer (SSL)

provisioning

Services

Hosted Exchange

Live Communications

Windows SharePoint

Services

Active Directory

Resource Management

Hosted Exchange 2003 SP2

Provisioning functionality

Create Organizations and Users

Simple Mail Transfer Protocol (SMTP) domains Active Directory organizational unit (OU)

User object

User Management Group memberships

Mailboxes

Mailbox enable

Global address list (GAL), offline address list (OAL), Address List (AL)

First Messaging API (MAPI) user initiates creation

Segmentation of Exchange Features via Service Plans Automated Resource Allocation

Hosted Exchange 2003 SP2

Mobility provisioning

Hosted Exchange Mobility Namespace

Encapsulates all business logic for Hosted Exchange

Mobility provisioning tasks

Mobile Policies

Stored in the MPS Plans database

Applied to the User object in Active Directory

Minimum PIN length PIN complexity

Device inactivity time before user needs to enter PIN again Device wipes local store after X incorrect PIN tries

Hosted Exchange

Provisioning enhancements

Transactional creation of distribution lists

Lists can be managed from Outlook client

MAPI Enable/Disable

Previous releases hid MAPI capability

based on Group Membership

Exchange 2003 SP2 extends the

msExchProtocolSettings Active Directory attribute

to expose MAPI enable/disable

Hosted Exchange Namespace sets this attribute

appropriately when creating a mailbox

Sample Service Plans

Base Mail

Mail with Post Office Protocol (POP), Internet Message Access Protocol (IMAP), and a 10-megabyte (MB) mailbox

Microsoft Outlook Web Access (OWA) messaging and contacts

Gold Mail

Mail with POP, IMAP, and a 20-MB mailbox OWA messaging, calendar, tasks, and contacts

Platinum Mail

Consumer Mail with POP, IMAP, and a 20-MB mailbox Full OWA without Public Folder support

Platinum Plus Mail

Business Mail with POP, IMAP, and a 20-MB mailbox Full OWA

Hosted Exchange 2003

Monitoring Management Pack

Helps monitor your system in the following ways

Provides a selected subset of the following

Exchange 2003 Management Pack rules

Customer-developed rules

Tracks service availability, monitors server health and

reports managed server events

Contains 154 rules organized within 32 PRGs

The parameters of each rule meet typical service

provider needs

KBs created specifically for hosting scenario

Rules provide enhanced health checks on

MAPI connections, RPC Ping, and Mail flow

Microsoft Exchange

Intelligent Message Filter (IMF)

Management Pack

Allows MOM to monitor performance and

availability of Intelligent Message Filter

Ensures proper operation and reduces the

likelihood of service problems and

outages in Intelligent Message

Filter by detecting critical events

Hosted Messaging And

Collaboration Reporting

Proactively leverage MOM management packs

Collect data into a SQL database for long-term

storage and analysis using SQL Reporting

Services

MOM Performance Counters

Custom Windows Management Instrumentation (WMI)

data collection applications

Active e-mail user report for Microsoft Services Provider

License Agreement (SPLA) reporting

Mailbox usage statistics

MOM Reporting Architecture For

Hosted Messaging And Collaboration

For More Information: See “MOM Architecture" in the Monitoring and Reporting chapter of the Microsoft Solution for Hosted Messaging and Collaboration version 3.5 documentation

Hosted Exchange Service

Plan Reports

New Users

Plan Change

User adding or removing

services by changing plan

Services by User

Many More

Hosted Exchange Reports

Active e-mail Users

Last 30 Days

By Exchange Database

Mailbox Utilization

Hosted Exchange

System Usage

Quick Facts

Hosted Exchange

Mailbox Utilization

Active e-mail users by

Exchange Database

Inactive e-mail users

Inactive e-mail users

Last 30 days

Hosted Exchange

Mailbox up-sell

Hosted Exchange

Usage profile

Intelligent Message Filter

(IMF) Reports

These reports present information on the Exchange IMF,

including performance data and statistics

Exchange Intelligent Message Filter

Number of messages scanned, deleted, rejected, archived and assigned to each Spam Confidence Level rating

Exchange Intelligent Message Filter System Usage Quick Facts

commercial e-mail (UCE) rating the previous day

Exchange Intelligent Message Filter Usage Profile

Displays performance statistics to assist with capacity planning for SMTP front-end servers running Exchange IMF; Several performance objects are presented for each server running Exchange IMF

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