CONTROL YOUR
INFORMATION
BEFORE IT
CONTROLS YOU
Address more clients enlarging your portfolio
with our Filedoc Document and Workflow
Management Software.
You will have the total support of our team of
experts that are prepared to help you fly high,
and this document will tell you how to grow your
business in this area.
Why should I become a Filedoc Partner?
See your business prosper with
Filedoc software
CONTROL YOUR INFORMATION
BEFORE IT CONTROLS YOU
FILEDOC
Big volumes of information, either coming from outside or created inside an
organization, may lead to the loss of important documents, increases the
difficulty of finding and accessing the information on its physical location, and
renders impossible its quick flow.
The management of documents is an essential process
in any company and reflects its internal organization
with big impact on its efficiency.
Filedoc
means resource
optimization.
Filedoc is an integrated document
management and workflow
application which embodies the
functionalities of archiving, life cycle
management and the assignment of
documents by process thus enabling
dematerialization of business
processes information and facilitating
decision making.
WHY SHOULD I BECOME A FILEDOC
PARTNER?
Filedoc Software makes available to its Partners a very innovative tool
in the area of document, process and workflow management, with the
highest reliability and security levels, that will
,
allow the Partners to enlarge, grow and make
their business more profitable.
We make available a set of business facilitator’s
services that aim at our Partner’s good
commercial and technical expertise, as we
transmit all the knowledge we have accumulated
in 13 years of selling and implementing document
management solutions.
By joining to Filedoc
Partner’s Program you will
have your company
certified, and able to sell,
implement and support the
software - Filedoc.
FILEDOC PARTNER BENEFITS
INCREASE YOUR SALES
To be a Filedoc Partner means to enlarge your present product, service and consulting portfolio addressing more clients, regardless of their dimension or complexity, reaching out to new market segments, and translating that into immediate revenue growth and more profitability.
CAPACITY TO DEVELOP COMPLEMENTARY SOLUTIONS
Filedoc‘s integration capabilities are one of its strongest characteristics. We do make available to our Partners all the necessary tools for its integration with the clients business applications, therefore allowing for the Partner to develop and commercialize solutions that go beyond what Filedoc offers.
CONTINUOUS EDUCATION
It is of the outmost importance that you remain updated on all new technical and functional developments, in order to service your customers consistently and with easiness and diligence, as they request for new developments or requests.
With this purpose we make available specific and generic education on all Filedoc’s modules.
TECHNICAL SUPPORT
We make available to our Partner Network a “Technical data base”, in order for them to have access at all moments to important questions on the software, allowing also for the sharing of technical solutions to more complex points between our Partners.
On top of the “Technical data base” a Partner has an exclusive access to a team of consultants and technicians that are prepared to clarify doubts and solve possible problems.
PROMOTIONAL MATERIAL
A Filedoc Partner has available commercial and marketing material to help him in day-to-day sales.
SUCCESS CASES
Success cases are the reflex of the Filedoc software’s success, as well as the capacity of the Partners to implement them with customer’s satisfaction, and we will help publicize them. They also prove Filedoc’s quality as a management tool.
VISIBILITY THROUGH THE BRAND FILEDOC
We bet heavily in communication and we work with the media giving awareness to events that show customer project’s satisfaction and importance and that will give prestige to our Partners, their Clients and the Organization.
Filedoc Partners are an important and vital part of this universe, and we try our best to make visible their actions.
COMMERCIAL SUPPORT
A Partner has the constant support of our team and all the help for the sale and deliverance of its projects/ business.
We support our Partners on the commercial positioning of Filedoc, in customer visits when appropriate and requested, in the creation customer proposals and on Filedoc demos.
FILEDOC PARTNER PROGRAM
Filedoc is commercialized through a network of technological companies,
with total transparency and equity between all parties involved.
Filedoc Partner’s Agreement is the document that regulates the commercial
relation between the company Filedoc Software and the companies that
are its Business Partners. As such the agreement becomes the instrument
that covers the principles of Filedoc Software’s strategy and commercial
rules.
A Filedoc Partner is a company with strong commercial focus that works a
national or regional market without an exclusivity status.
COMMERCIAL CONDITIONS 2015
A Filedoc Partner must have at least one valid technical certification
and one valid commercial certification.
His work will be centered on:
•
Prospects identification (potential new clients)
•
Commercial and marketing activities
•
Software Implementation
•
Management of the Maintenance Support Contracts
HOW TO OBTAIN A CERTIFICATION:
COURSES FOR
COMMERCIAL CERTIFICATION
A Filedoc course for the Partner’s Sales Team whose contents center on Filedoc’s positioning and advantages. Guarantees to the Partner his capacity to sell Filedoc.
Program:
1.Document management – Basic concepts 2.Filedoc positioning
3.Benefits of Filedoc 4.Filedoc modules
5.Filedoc functionalities from the user stand point 6.Success Cases
7.Commercial Material
Price: 300 Euros (only applicable on the first year) Certification Validity: no ending date
TECHNICAL CERTIFICATION
Guarantees the Partner capability to install and customize Filedoc.
Program:
1. Document management – Basic concepts and definitions
2. Filedoc modules
3. Filedoc functionalities from the user stand point
4. Filedoc customization
5. Workflow customization
6. Methodology for functional and technical analysis
7. Filedoc installation
Price: 1.100,00 Euros
Validity: 2 anos
Each Partner has the right to use of one mono-company license for his internal use, as well as licenses for commercial demonstrations and/ or for the development of projects.
The internal use license will not pay maintenance contract fees, as long as the required certifications remain valid.
The technical certification renewal fees in the case where a Partner does not use internally Filedoc will have a 50% rebate.
Technical and commercial certification courses will be held at our offices in Lisbon – Portugal.
FILEDOC COMMERCIAL TERMS AND CONDITIONS:
Filedoc Document management software has no license fees associated to it. It is however mandatory for each issued license to be associated to a maintenance contract, in order for the software functionalities to be active.
Each issued license gives access to all modules, and it is the Partner’s job to decide on which modules should be activated.
To profit from all available functionalities it may be necessary to license other software components, such as:
•Lead Tools licenses – For Bar codes Digitalization and Reading
•IRIS licenses – For Document Conversion into PDF/A format
•SQL Server licenses (embedded)
FILEDOC SOFTWARE ANNUAL MAINTENANCE AGREEMENT
The maintenance contract guarantees to the Partner’s client its right to receive all major and minor versions of the licensed modules software.
The maintenance contract does not include the services necessary for the upgrade installations, whether software minor or major versions, which are a responsibility of each Partner. A valid maintenance contract allows for the Partner to have access to a second line technical support team, as well as to Filedoc’s Support Portal, where he can report errors and ask all type of questions on the product.
For more information please read “Filedoc Technical Support” chapter.
PR
ICES
Filedoc’s maintenance contract is on an annual basis and calculated in accordance either on the number of nominated users or on the number of production server CPU “core” used.
CALCULATION VALUE FOR NOMINATED USERS
:
BASE VALUE FOR DATA BASE SERVER/ INSTANCE
:
Partner price: 900,00 Euros / year
Customer’s value: 1000,00 Euros /year
VALUE FOR EACH NOMINATED USER
:
Partner price: 16,00 Euros / ano
Customer’s value: 20,00 Euros / ano (price values without taxes)
VALUE FOR EACH “QUERY ONLY” USER
:
For installations with more than 300 total active users, we offer a possibility of “query only” users, with permission access only to 3 modules – outstandings, queries and Portal.
They don’t have access to document or e-mail registration, nor to adhoc document circulation, although they may interact documents or processes.
Partner price: 4,50 Euros / year
Customer’s value: 5,00 Euros / year (price values without taxes)
FILEDOC TECHNICAL SUPPORT
Each maintenance contract has included a technical support to the Partner’s customer of either two technical support yearly credits per each 100 users, or six technical support yearly credits per each “4 core CPU” licensed.
Filedoc Software’s Support Team has as main goal the support on Filedoc’s utilization by the final customer through its Partners, on different markets, thereby creating the conditions for an excelent service to all Filedoc customers.
An incident is an interaction with Filedoc’s support team that does not relate to any software error in any of the last 3 versions of the software.
The Partner may define the priority he wishes for the handling of the reported incidents:
Response time is defined as the elapsed time between the “registration of the incident” and Filedoc’s contact with the customer/ partener in order to solve or go around the reported problem.
In case of an incident, you may contact our Support Centre via phone or via our HelpDesk Platform. Each support incident will be deduced on your support contract value.
The maintenance contract value is billed with a 30 day payment period to the Partner, on the date of the license issue to the final customer and the installation of the software in the customer’s servers.
Anually, a new software key valid for one year will be issued, on confirmation of the the renewal of the maintenance contract.
If for Partners convenience and by his request Filedoc Software’s Team implements a project, the Partner will be given a 15% margin calculated on the Total Value of the project.
CALCULATION VALUE FOR DATA BASE SERVER PROCESSOR/ INSTANCE:
For each 4 CPU “core”/ Instance for unlimited users:Partner price: 9.000,00 Euros / year Customer’s value: 10.500,00 Euros / year
SLA FOR THE SUPPORT INCIDENTS :
OTHER CONDITIONS
PACKETS OF CREDITS:
Category Response time Crédits
A 6 hours 2 B 12 hours 1,5 C 24 hours 1 Numberof credits Value 5 350,00 Euros 15 900,00 Euros 30 1650,00 Euros
Avenida do Forte, Nº 8 - P1 • Edifício Pujol • 2790-072 Carnaxide • Portugal
Telefone: +351 214 201 610 • Fax: +351 214 201 619 • E-mail: [email protected] www.filedoc.eu
DON’T LOSE THIS OPPORTUNITY !
BECOME A PARTNER.
Add more value to your company, turn your customer base
more faithful and differentiate yourself from the competition.
