Smart Application
Development
using BPM Suite
Mahesh Yadav
Email: [email protected]
Optima Global Solutions, Inc.
3131 Princeton Pike
Building 3, Suite 207
Lawrenceville, NJ 08648
Telephone 609.586.8811
Fax 609.586.8825
Web: www.optimags.com
Celebrating 14 years in Business!
GSA IT 70 Schedule SBE, DBE, MBE & SBA 8(a) Certified Business
2011 Inc. 500
5000 Fastest Growing Private Company in America!
2011 SI 100
Top 20 IT Services Company!
THE RIGHT PARTNER
CAN MAKE A WORLD
OF DIFFERENCE
What is BPM?
•
BPM combines disciplines for managing business processes with enabling technology
•
BPM is a holistic management approach to aligning an organizations business processes
with the wants and needs of the clients
•
BPM is a flexible way to automate your business
•
BPM focuses on continuous process improvement of cross-functional end-to-end
business processes
•
BPM technology provides a platform / framework to build Smart Process Applications
fast
Celebrating 14 years in Business!
GSA IT 70 Schedule SBE, DBE, MBE & SBA 8(a) Certified Business
2011 Inc. 500
5000 Fastest Growing Private Company in America!
2011 SI 100
THE RIGHT PARTNER
CAN MAKE A WORLD
OF DIFFERENCE
A Business Case for BPM
Deliver more business value from IT
•
Today‘s IT budget is mostly spent on
“keeping the lights on”
•
Roughly 70% of the budget is spent on
sustaining and running existing applications
•
While 30% is spent on new capabilities to
the business
More value does not mean more cost
•
Improve and innovate business processes
•
Rapidly integrate and automate processes
that span multiple application systems
Quantifying the business value
•
Today most IT project decisions are based
on ROI as opposed to TCO
•
CIOs have to quantify cost reduction,
cost avoidance and revenue impact of IT
investments
•
Using ROI in the business case, CIOs are
seen more of a business leader
Existing Packaged Systems (eg. ERP, CRM)
•
Primarily for internal purposes
•
Work well for well defined, highly
structured processes
•
Difficult to make changes
•
Poor or very costly integration with other
systems / applications
•
Inadequate to handle emerging mobility
social media technology
Age of Customer
•
Need of smart process applications to
bridge the gap
•
Create an integrated and consistent
experience
•
Create a more intimate customer
relationship using automation and self
service
Celebrating 14 years in Business!
GSA IT 70 Schedule SBE, DBE, MBE & SBA 8(a) Certified Business
2011 Inc. 500
5000 Fastest Growing Private Company in America!
2011 SI 100
Top 20 IT Services Company!
THE RIGHT PARTNER
CAN MAKE A WORLD
OF DIFFERENCE
How can BPM help ?
Some of the Key Benefits:
•
Short Implementation Cycle
•
Integration with existing ERP systems and other applications
•
No coding
•
Increased efficiency and accuracy
•
Continuous Process Improvement
•
Real Time Dashboards
•
Mobility
Celebrating 14 years in Business!
GSA IT 70 Schedule SBE, DBE, MBE & SBA 8(a) Certified Business
2011 Inc. 500
5000 Fastest Growing Private Company in America!
2011 SI 100
THE RIGHT PARTNER
CAN MAKE A WORLD
OF DIFFERENCE
Business Drivers that trigger firms
to investigate BPM
Celebrating 14 years in Business!
GSA IT 70 Schedule SBE, DBE, MBE & SBA 8(a) Certified Business
2011 Inc. 500
5000 Fastest Growing Private Company in America!
2011 SI 100
Top 20 IT Services Company!
THE RIGHT PARTNER
CAN MAKE A WORLD
OF DIFFERENCE
BPM
•
Case Management
•
Process Model
•
Real-time
monitoring
•
Task List / Activity
Monitoring
•
Real-time
Dashboards
Celebrating 14 years in Business!
GSA IT 70 Schedule SBE, DBE, MBE & SBA 8(a) Certified Business
2011 Inc. 500
5000 Fastest Growing Private Company in America!
2011 SI 100
THE RIGHT PARTNER
CAN MAKE A WORLD
OF DIFFERENCE
Graphical view of Invoice Approval Stage
Selecting an Invoice
shows a graphical view
of what stage of approval
an Invoice is at
Invoice is at ACH Process.
This activity can be rolled
forward or backward to
any other activity at ACH
Process.
Celebrating 14 years in Business!
GSA IT 70 Schedule SBE, DBE, MBE & SBA 8(a) Certified Business
2011 Inc. 500
5000 Fastest Growing Private Company in America!
2011 SI 100
Top 20 IT Services Company!
THE RIGHT PARTNER
CAN MAKE A WORLD
OF DIFFERENCE
Why use BPM Software Suite
Efficiency benefits
Benefit
Example
Eliminate Manual Data Entry
Reduction from 9 hours to 10 mintues to add a new employee record into the HR system
Reduce Process Cycle Time
Reduction in compensation processing timing for 12,000 sales reps from 33 days down to 7
Reduce Manual Work
Elimination of 80% of the manual work previously required to route invoice exceptions to
the appropriate resolution teams
Effectiveness benefits
Benefit
Example
Handle Exceptions Faster
Save 5% of distressed shipments to saving 70% - yielding $2M per quarter in saved revenues
Make Better Decisions
$3M saved in billing dispute write-offs because process was poorly controlled
Consistent Execution
Customer satisfaction improvement to 92% based on proactive tasks that help ensure the
home loan process executes better and faster
Agility benefits
Benefit
Example
Faster Regulatory Compliance Change customs related processes after September 11, 2001 within 90 days to comply with
new federal regulations for better shipping visibility
Support New Business Models Ability to change shipping partners within 10 minutes in core process allows manufacturer to
change primary shipper every quarter – based on best bid provided
Celebrating 14 years in Business!
GSA IT 70 Schedule SBE, DBE, MBE & SBA 8(a) Certified Business
2011 Inc. 500
5000 Fastest Growing Private Company in America!
2011 SI 100
THE RIGHT PARTNER
CAN MAKE A WORLD
OF DIFFERENCE
BPM areas of automation
End to End BPM Processes
•
Customer Onboarding
•
New Product Development
(Concept to Market)
•
Supply Chain Planning
•
Insurance Claims Processing
•
Manufacturing
(From raw materials, manufacturing, assembling to wholesale distribution)
Operational Processes
Human Resources
•
Employee On boarding
•
Expense Tracking
•
Performance Review
•
Paid Time Off
•
Timesheet
Management
•
Resource Management
•
Training & Certification
Sales & Marketing
•
Accounts Payable
•
Sales Force Automation
•
Sales Pipeline
Management
•
Help Desk
•
Customer Relationship
•
Marketing Campaign
Project Management
•
Product Lifecycle
Mgmt.
•
Change Order Mgmt.
•
Construction Mgmt.
•
Work Order Mgmt.
•
Project Portfolio
Mngmt.
•
Document Mgmt.
IT & Others
•
Service Request
Management
•
New Account Setup
•
New Project Requests
•
Asset Management
•
Permit Management
•
Approval Management
•
Maintenance Contract
Management
Celebrating 14 years in Business!
GSA IT 70 Schedule SBE, DBE, MBE & SBA 8(a) Certified Business
2011 Inc. 500
5000 Fastest Growing Private Company in America!
2011 SI 100
Top 20 IT Services Company!
THE RIGHT PARTNER
CAN MAKE A WORLD
OF DIFFERENCE
Thank You
Mahesh Yadav
Email: [email protected]
Optima Global Solutions, Inc.
3131 Princeton Pike
Building 3, Suite 207
Lawrenceville, NJ 08648
Telephone 609.586.8811
Fax 609.586.8825
Web: www.optimags.com
Celebrating 14 years in Business!
GSA IT 70 Schedule SBE, DBE, MBE & SBA 8(a) Certified Business
2011 Inc. 500
5000 Fastest Growing Private Company in America!
2011 SI 100
