Vienna, 07th May 2015

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Local Government’s Asset Management Tools and

Trainings for facilitating more transparent and

accountable role

Presented by:

Dr. P. Kolovopoulos

Vienna, 07th May 2015

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Invoice consumer Produce bulk water Supply water to consumer Collect revenue Invoice consumer Invoice consumer Produce bulk water Produce bulk water Supply water to consumer Supply water to consumer Collect revenue Collect revenue Environment Donor & funding

institutions Customer

Socio-economic

Deregulation

Local Government’s Asset Management Tools and Trainings for facilitating more transparent and accountable role

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Limited technical human

resources in the organisation

•

Old, inappropriate legacy IT

systems

•

Problematic, difficult to manage

distribution systems

makes this task very difficult.

Inherent inefficiencies with:

•

Large losses in services such as water supply

(non-revenue water

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Addressing the Challenges

Optimise supply Pro-active maintenance Proper asset management

Integrated billing & customer information system Dedicated call centre Improve reliability & quality of supply

Increase clients, consumption and/or tariffs Improve metering & billing Reduce non-revenue supply (unmetered & illegal consumers)

Reduce wastage, visible and non-visible leakage Optimise supply (stabilise high/irregular pressure & resolve inefficient zoning)

Increase lifespan of assets & optimise capital expenditure through dynamic master plan using live data & ongoing design standard evaluation

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Utility performance assessment, through the involvement of

industry experts to help analyse the Utility’s performance and to identify appropriate remedial and proactive activities

Support for regular System audits, identifying problem areas both with regard to usage of the system and business procedures

Dissemination of a methodology to allow the generation of

Management Reports for a utility based upon technical and commercial inputs.

Assistance in creating effective management reporting at all levels

Management guidance, to interpret management reports and

formulate appropriate decisions

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Municipal Management Reporting (MMR) Service

• Assists Municipalities with legal compliance • Helps improve data quality

• Addresses revenue losses

• Optimises rehabilitation expenditure

• Improves service delivery – quality and quantity

Ideal for Municipalities with limited technical capacity in terms of people and systems

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Commercial Data Evaluation (CDE) (Water) Asset Register Evaluation (ARE) (Water/Sewer) Un-Accounted for Water Analysis (UFW) Maintenance Records Analysis (MRA) Financial Assets Evaluation (FAE) Maintenance & Rehab Planning (Water and/or Sewer) (MRP)

Management Reporting types

The building up of a Validated Network Asset Register,

[essential for Asset & Maintenance Management &

Infrastructure Planning] - Efficient monitoring of bulk meter

operation and evaluation of bulk meter readings.

- UFW analysis of Mass Balancing Zones - “No-Drop” Legal requirement reporting

- Improvement of Commercial data Quality;

- Consumption Analysis and

Identification of problematic meters, connections and meter readings for reduction of UFW-apparent losses

- On-line reporting on maintenance issues, routine (cleaning…), preventive

(service...), reactive (fixing leaks, repairs, replacements...) and proactive (relining, rehab, replacements....).

- The computation of Replacement Costs & remaining useful life of assets for maintenance & rehabilitation planning - Financial reporting for Balance sheet purposes

- Satisfying regulatory requirements

- Build a rehabilitation plan & a maintenance plan prioritized by system risk and budgetary constrains (Reduces frequency of breakdowns, Minimizes costs of ownership, Maintains

required service levels and Sustains the infrastructure)

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Example > IAWD Asset Management Regional Services Hub

The IAWD AM hub uses the latest available AM technology capitalizing on the development efforts and knowledge built in Belgrade Water Works over the last 10 years.

BWS has already a pool of available resources trained in AM

techniques and systems that can provide the services and use the existing infrastructure (EDAMS)

The AM operates primarily through cloud technology with reduced operational costs, enabling much easier participation of Utilities.

IAWD and BWS evaluate the project the development of a

business model to maintain and support the activities on a cost

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# Muncipality Country Population Total Municipalit y Served by Utility Coverage 1 Banja Luka Bosnia

Hercegovina 250,000 240,000 96% 2 Kozarska Dubica Bosnia Hercegovina 31,577 20,000 63% 3 Subotica Serbia 141,554 110,832 78% 4 Bijeljina Bosnia Hercegovina 120,000 75,000 63% 5 Smederevo Serbia 107,652 63,382 59% 6 Budva Montenegro 15,909 75,108 472%

7 Bosanska Krupa Bosnia Hercegovina 29,659 20,998 71% 8 Gračanica Bosnia Hercegovina 58,926 20,060 34% 9 Prilep R.Makedonija 76,768 72,378 94% 10 Zenica Bosnia Hercegovina 138,439 91,000 66% 11 Srebrenik Bosnia Hercegovina 21,371 17,609 82%

12 Velika Kladuša Bosnia Hercegovina 47,759 44,421 93% 13 Gornji Milanovac Serbia 44,406 38,487 87% 14 Probistip R.Makedonija 16,193 14,024 87% 15 Niksic Montenegro 75,282 73,938 98% 16 Vitez Bosnia Hercegovina 25,109 17,576 70% 17 Neum Bosnia Hercegovina 5,174 4,178 81% 18 Cazin Bosnia Hercegovina 69,411

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Utility Assessment & Recommendations Regular Management Reporting

On-line access to GIS data & reports

Direct support though CRM and assistance Workshops & training per phase

Dissemination of information through Seminars, papers etc.

IAWD Asset Management Regional Services Hub

Project Outputs

 Frequency of reporting is recommended and can change to suit requirements

 Reports are consolidated to 3-monthly, 6-monthly basis

 Access is given to EDAMS-CRM web site for submitting and receiving reports

 Reports are accompanied with excel files and shapefiles for element reference

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Commercial Management Processes

System reports & performance ind Corrective measures

Policies & perfor-mance objectives

Strategic & financial objectives

Monthly targets & corrective measures

Departmental report & performance ind

Commercial Steering Committee

Operational reports & performance ind

Monthly Review Revenue Manager Etc. Managing Director Consolidated management report Meter Reading Supervisor Customer Services Cashier Supervisor Board of Directors Management Control Management Information Management & system reports Performance indicators System & data

audits Analysis & interpretation of performan-ce indicators & reports Remedial & corrective actions

IAWD Asset Management Regional Services Hub

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The assessments indicate high levels of NRW for all the Municipalities in the range of 40% to 60% and high levels of leakage and unbilled consumption.

These results confirm that the Utility problems are not only technical but also commercial and that parallel actions will have to be implemented in term of commercial rehabilitation programs.

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# Indicators Unit [No/%] Total %

1 General AM Hub Services Indicators Overall

1.1 No of employees that attended Workshops no of employees ₅₁

1.2 Access of AM Hub Services - On line no of Utilities (4) ₄ 100%

1.3 Access of AM Hub Services - by Phone No. of phone calls per month ₄₉ 1.4 Access of AM Hub Services - by Email no of e-mails received/sent per month ₅₉

2 Operation of the AM Cloud Service

2.1 Number of sessions no. of entries ₁₀₀ 2.2 Duration (hours) no of hours _24.25

3 Utility Assessment & Recommendations Overall

3.1 Collection of Utility Operational data % of total (18) ₁₈ 100%

3.2 Validation of Utility Questionnaire data % of total (18) ₈ 44%

3.3 Preparation of Utility Assessment document % of total (18) ₈ 44%

3.4 Presentation and Agreement to Recommendations

by Utility % of total (18) 8 44%

4 Water Networks - Assets Register Evaluation

Phase Per Municipality

4.1 Imported data to AM Cloud based GIS / Setup in

EDAMS as % of no of Utilities to be imported (4) 4 100% 4.2 Data Collection Progress- Field Survey Total Number of maps completed during field

survey stage/ total no of maps OR network length (km)

3,167 60%

4.3 Data Collection Progress - Network Captured Total Number of maps completed during data capture stage/ total no of maps

OR network length (km)

1,673 50%

4.4 Data Collection Progress - Consumers Captured Total Number of maps completed during data capture stage/ total no of maps

OR Consumers captures (No)

31,077 60%

4.5 Data Validation - Connectivity Problems List, % of total no. of elements ₆₂₈ _50% 4.6 Data Validation -Atrribute problems List, % of total no. of elements ₁₂₃ _45% 4.7 Data Validation -Zoning Problems List, % of total no. of elements ₂₈₆ _46%

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 Operation of AM Cloud Service

Indicators Banja Luka

Kozarska

Dubica Niksic Subotica

Number of sessions 46 14 22 18 Duration (hours) 16 0.5 7.5 0.25

Maintenance of cloud infrastructure

Maintenance of software and Utility data on the cloud.

Updating of security information and access rights for users Publishing of access data to the Utilities

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