Micromedia International
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Author: Nicolas Dentant
Company: Micromedia International
Date : 02/04/2014
Version : 1.0
Pages : 25
Alert – VoIP Softphone Tests Tutorial
Réf. : AlertVoIPSoftPhoneTestsTutorial.docx
This tutorial will show you how to configure Alert in order to test its voice call feature.
Voice calls can be sent by Alert through a modem on a phone line, but can also be sent using our embedded VoIP feature. Using Alert’s VoIP feature associated with a softphone (compatible with VoIP) enables you to emulate Alert Voice calls and thus experiment the use of Alert’s integrated vocal server.
This tutorial will show you how to configure the VoIP softphone and Alert to trigger voice calls.
Diffusion To CC Company
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Content
A soft phone: Phoner ... 3
Phoner installation ... 3
Phoner configuration... 3
Alert ... 6
Alert installation ... 6
Alert configuration ... 7
VoIP Driver configuration ... 8
On-call management configuration ... 11
Create a tag ... 20
Testing a vocal alarm ... 23
Trigger an alarm ... 23
Answering an Alert alarm voice call ... 24
A soft phone: Phoner
Phoner installation
Install a Softphone, for example Phoner.
Install Phoner from : http://www.phoner.de/download_en.htm
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Make sure port 5060 is open on your machine’s firewall.
Make sure G.711 A-Law, G.711 µ-Law and DTMF codecs are checked. Keep Phoner launched in order to be able to answer Alert phone calls.
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Alert
Alert installation
Remember that you can get the Alert Quickstart from our website to get some more information.
Alert configuration
Launch and log into Alert
Go to the VoIP Driver configuration window. Open the communication window
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Check the VoIP driver properties: select the VoIP Driver (SIP) and click on Properties… button
VoIP Driver configuration
Full specifications for the VoIP driver configuration is available on our FAQ: http://www.micromedia-int.com/en/driver-2/644-guide-installation-sip-driver-voip
For our tutorial, the VoIP driver settings should be already setup correctly. Only check different tabs of the VoIP driver settings window.
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On-call management configuration
Now that the communication media is properly setup, let’s create the on-call management
Create a group
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Create a team
Once the group created, right click on it and select “Add a team…” Add a team
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Create a user
Set the Name and first name of the User.
An ID (here “002”) is automatically assigned to this user. You will need to remember it when answering Alert phone calls as it will be required in order to be identified by Alert.
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Add a Dial number clicking on the Add… button
Select the VoIP Driver and fill a number following this canvas: sip:<your_number>@127.0.0.1
In this tutorial <your_number> can be any number, as Alert will call the soft phone of your machine.
Click on OK.
The new user appears in the Day team list
Program schedule
Assign a program schedule for the team.
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Select the “DAY Team”, and select the hours when “DAY Team” will be called. You may select the whole day, every day. In any case, you should at least select the hours and days when you will run your tests !
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Create a tag
Launch your data/alarm source. It can be a DDE or OPC Server. In this example we will use DDE from Excel
Launch a new Excel Sheet Then in Alert Add a tag
Select the entries as specified below:
Warning: Topic and Item data below are true is you are using an English version of Excel Topic and Item data will differ for other Excel languages.
In English, Item data R1C1 specifies Row 1 and Column 1, the cell in the upper left corner of Excel’s Sheet
(In French, Topic data would be [Classeur1]Feuil1 and Item would be L1C1 (Ligne 1 / Colonne 1))
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Click on Add to tell Alert which action to do when an Alarm is processed.
Action will be to call the TEST GROUP Click on OK
Select or record the vocal message you want Alert to read vocally when the on-call operator receives the call:
Click on OK to close the tag parameters window. The tag appears in the tag list view
The Excel data source is added in the tag tree
Testing a vocal alarm
Now that everything is properly configured, you can now test Alert behavior when an alarm is triggered.
Trigger an alarm
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Answering an Alert alarm voice call
Consequently to this alarm, as configured, Alert will call the user(s) on-call for the TEST GROUP. Phoner thus triggers instantly a call and a window invites you to answer this call.
Click on “yes” in the Phoner notification window in order to pick up the call.
Listen to Alert welcome message and enter the Test user ID by clicking on the Phoner Dial buttons. In our case you will type “002” (see paragraph: Create a user).
Once this ID entered, in Alert’s journal you will notice a “CALL ACK” line.
You can listen once again to the alarm message by clicking on 7 on the Dial buttons of Phoner. You can acknowledge the alarm by clicking on 8.
Once the alarm is acknowledged, you will notice a green “ALARM ACK” line in the Alert’s journal. The flag in front of the Alert’s alarm will change color to blue.
Once the alarm is acknowledged, all Alert calls are stopped.
End of the alarm call
You can thus hang up the Phoner softphone by clicking on the icon . You can then reset the Alarm by setting the Excel cell value back to 0. You will notice the green line “NORMAL” in Alert’s journal.
