Hosting and Cloud Study 2014
Hosting and Cloud Go Mainstream
Overall Sample
USA
35%
CANADA
3%
BRAZIL
7%
UK
12%
GERMANY
10%
South Africa
5%
INDIA
8%
RUSSIA
5%
Singapore
3%
AUSTRALIA
6%
JAPAN
5%
Screeners
S1. Which of the following statements is true of your role at work?
(CHECK ALL THAT APPLY; MUST SELECT AT LEAST ONE OF 3-6, ELSE TERMINATE)
62%
61%
58%
47%
32%
30%
I have significant decision making authority
regarding IT
I am influential in IT decisions and strategy
I make IT purchasing recommendations
I manage relationships with 3rd party IT
providers
I build or maintain IT systems
I develop or maintain IT software
0% 10% 20% 30% 40% 50% 60% 70%
S2. Rate your familiarity with the use of IT services at your company. This is where IT
infrastructure, software or platforms are delivered and managed by providers in their own
datacenters that you pay for on an hourly, monthly or annual basis. Use a 5-point scale where
1=not at all familiar and 5=very familiar. (TERMINATE ON FAMILIARITY=1 OR 2)
44%
38%
17%
0%
0%
Very Familiar
4
3
2
Not at all Familiar
0%
20%
40%
60%
Small (<100 employees), 25% Medium (100-499 employees), 37% Large (500-4,999 employees), 26% Very Large (5,000+ employees), 12%
n=2041
28%
24%
24%
11%
37%
40%
33%
39%
20%
27%
28%
47%
14%
9%
15%
4%
North
America
(n=779)
Europe
(n=555)
Asia
(n=557)
South
America
(n=150)
Very Large (5,000+ employees)
Large (500-4,999 employees)
Medium (100-499 employees)
Small (<100 employees)
15%
13%
11%
10%
10%
9%
9%
6%
5%
5%
4%
3%
Manufacturing Other services Finance, Banking and Insurance Prof/Scientific/Tech services Trade Information & Information TechnologyServices
Resource industries Health Care and Social Assistance Educational Services Other Transportation and Warehousing Government
0%
20%
96%
4%
n=188
Software
Other
n=2041
71%
69%
43%
37%
27%
14%
14%
17%
26%
17%
0%
20%
40%
60%
80%
100%
Software-as-a-Service
Hosted Infrastructure Services
Outsourcing Services
Platform-as-a-Service
Colocation Services
Today
Add in 2 years
S7a. Which – if any – of the following IT services does your organization currently buy from service providers
today? MUST SELECT 2 OR 3, ELSE TERMINATE
S7c. Which –if any – of the following IT services does your organization plan to add from service providers
within two years?
91%
91%
89%
85%
82%
9%
9%
11%
15%
18%
0%
20%
40%
60%
80%
100%
Outsourcing Services (n=886)
Hosted Infrastructure Services
(n=1414)
Software-as-a-Service (n=1444)
Platform-as-a-Service (n=754)
Colocation Services (n=545)
Will likely buy again in the next 2 years
Will no longer buy
S7b. Which services are you likely to buy again within the next two years?
0%
10% 20% 30% 40% 50% 60% 70% 80%
Software-as-a-Service
Hosted Infrastructure Services
Outsourcing Services
Platform-as-a-Service
Colocation Services
North America
(n=779)
Europe
(n=555)
Asia (n=557)
South America
(n=150)
S7a. Which – if any – of the following IT services does
your organization currently buy from service providers
today? MUST SELECT 2 OR 3, ELSE TERMINATE
0%
10% 20% 30% 40% 50% 60% 70% 80%
No Plans to Add/Does not apply
Platform-as-a-Service
Colocation Services
Outsourcing Services
Software-as-a-Service
Hosted Infrastructure Services
North America
(n=779)
Europe
(n=555)
Asia (n=557)
South America
(n=150)
[Skip S7c if all the services are selected in S7a]
S7c. Which –if any – of the following IT services does your organization plan to add from
service providers within two years? (show only those NOT selected in S7a)
0%
10% 20% 30% 40% 50% 60% 70% 80%
Software-as-a-Service
Hosted Infrastructure Services
Outsourcing Services
Platform-as-a-Service
Colocation Services
<100 Emps
(n=480)
100-499 Emps
(n=700)
500+ Emps
(n=704)
Govt/Education
(n=157)
S7a. Which – if any – of the following IT services does
your organization currently buy from service providers
today? MUST SELECT 2 OR 3, ELSE TERMINATE
0%
10% 20% 30% 40% 50% 60% 70% 80%
No Plans to Add/Does not apply
Platform-as-a-Service
Hosted Infrastructure Services
Colocation Services
Outsourcing Services
Software-as-a-Service
<100 Emps
(n=480)
100-499 Emps
(n=700)
500+ Emps
(n=704)
Govt/Education
(n=157)
[Skip S7c if all the services are selected in S7a]
S7c. Which –if any – of the following IT services does your organization plan to add from
service providers within two years? (show only those NOT selected in S7a)
41%
38%
10%
13%
19%
18%
18%
15%
7%
9%
5%
6%
0%
20%
40%
60%
80%
100%
Today
In 2 Years
In datacenters or sites your organization operates
Outsourcing Services
Hosted Infrastructure Services
SaaS
PaaS
Colocation
S8. Approximately what percent of your total IT budget in 2013 is allocated to IT resources that
are: [sum to 100%]
41%
43%
42%
40%
33%
10%
10%
9%
11%
16%
19%
18%
20%
20%
17%
18%
16%
17%
19%
20%
7%
7%
7%
6%
9%
5%
6%
5%
5%
5%
0%
20%
40%
60%
80%
100%
Overall (n=2041)
North America (n=779)
Europe (n=555)
Asia (n=557)
South America (n=150)
In datacenters or sites your organization operates Today
Outsourcing Services Today
Hosted Infrastructure Services Today
SaaS Today
PaaS Today
Colocation Today
Region:
S8. Approximately what percent of your total IT budget in 2013 is allocated to
IT resources that are: [sum to 100%]
41%
44%
40%
38%
45%
10%
7%
11%
12%
10%
19%
23%
18%
17%
20%
18%
18%
18%
17%
15%
7%
5%
8%
8%
5%
5%
3%
5%
7%
5%
0%
20%
40%
60%
80%
100%
Overall (n=2041)
<100 Emps (n=480)
100-499 Emps (n=700)
500+ Emps (n=704)
Govt/Education (n=157)
In datacenters or sites your organization operates Today
Outsourcing Services Today
Hosted Infrastructure Services Today
SaaS Today
PaaS Today
Colocation Today
Company Size:
S8. Approximately what percent of your total IT budget in 2013 is allocated to
IT resources that are: [sum to 100%]
Hosted Infrastructure Services
70% 64% 64% 56% 54% 45% 41% 35% 0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
Website Hosting
Storage
Backup/Restore Services
Dedicated servers
Database Hosting
Disaster Recovery/Business Continuity Services
Virtual machines on shared/multi-tenant servers
Virtual Desktop Hosting/Hosted VDI
Q1. Which of the following HOSTED INFRASTRUCTURE SERVICES does your
organization procure? (CHECK ALL THAT APPLY)
48%
42%
28%
32%
24%
25%
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%Today
2 Years
Public Cloud
Hosted Private Cloud
Q3. How long has your organization been using Hosted Infrastructure Services?
3%
6%
2%
3%
3%
19%
23%
16%
19%
15%
45%
45%
46%
43%
46%
24%
18%
26%
26%
26%
9%
8%
9%
9%
11%
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100% Overall (n=1414) <100 Emps (n=310) 100-499 Emps (n=499) 500+ Emps (n=491) Govt/Education (n=114)25+ years
10 to 24.9 years
5 to 9.9 years
2 to 4.9 years
1 to 1.9 years
Less than 1
year
Company Size
On Premises Infrastructure
43%
37%
31%
35%
26%
28%
0%
20%
40%
60%
80%
100%
Today
In 2 Years
Standalone non-virtualized infrastructure Today
Virtualized infrastructure Today
Q6. Has your organization configured any of the
following clouds for interoperability.
Check all that apply
60.8%
42.1%
39.6%
0% 20% 40% 60% 80%
On premise PRIVATE cloud
with a HOSTED private cloud
On premise PRIVATE cloud
with a PUBLIC cloud
HOSTED private cloud with a
PUBLIC cloud
Hybrid Users (n=989)
Yes
49%
No
51%
Deployment of Hosted/Cloud
Applications
Q8. We are interested in how your organization decides which applications are a good fit for [1234]. The
following is a list of application characteristics. Using a scale where 0=Poor Suitability to 10=Very Good
Suitability, please rate the suitability of applications for if it:
Mean Average Rating
5.0
5.5
6.0
6.5
7.0
7.5
8.0
Requires a secure network connection Is an existing, well tested application in steady state Easily scale large numbers of users Has low organizational risk in event of loss or outage Requires low Total Cost of Ownership Requires low upfront costs Requires multiple levels of Identity and Access Management Requires Adherence to Data sovereignty laws in countries or…
Accessed by significant numbers of mobile device users Needs to connect to other data with APIs or web services Has dependencies with on-premise applications Requires low network latency due to heavy IO or frequent data…
Requires tuning or customization Requires Multi-site redundancy Has unpredictable or seasonal user demand Is a new, untested workload
1. TRADITIONAL DEDICATED INFRASTRUCTURE with a hoster (n=562) 2. HOSTED PRIVATE CLOUD INFRASTRUCTURE (n=324) 3. PUBLIC CLOUD INFRASTRUCTURE (n=336) 4. SAAS (n=591)
Q9. Who are the primary users of the applications in your [1234] environments: (select one answer)
49%
61%
48%
35%
45%
20%
13%
23%
25%
22%
17%
15%
13%
22%
18%
13%
0%
10%
1%
15%
0%
17%
14%
0%
0%
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%Other
Business Partners
Consumers
Businesses
Employees
Q11. When selecting a [1234] provider, how important is it that the management and automation
tools they use are the same as your existing IT management tools? Use a scale from 0 to 10 where
0=Not at all Important and 10= Extremely Important.
5%
7%
2%
6%
4%
48%
45%
48%
49%
50%
47%
48%
50%
45%
46%
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%Very Important (8-10)
Somewhat Important (4-7)
Not Important (0-3)
7.2
7.1 7.5
7.0
7.2
Q10. Are the management and automation tools for your [1234] primarily: [randomize]
49%
57%
49%
44%
44%
43%
32%
44%
52%
48%
8%
10%
6%
4%
8%
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%Don't Know
Open Source
Commercial 3rd
party
14.0%
60.9%
25.1%
No
Yes, if we could
Yes, we already do
n=1811
Q13. Is your [1234] solution subject to internal IT audit with your IT security team?
77%
76%
78%
80%
75%
62%
78%
85%
83%
23%
24%
22%
20%
25%
38%
22%
15%
17%
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%No
Yes
26.0%
54.5%
19.6%
No
Yes, if we could
Yes, we already do
n=1811
Q15. Over the last 12 months, which of the following types of issues have initiated contact with the customer
support center at your [1234] provider?
Percent of Sample
0% 10% 20% 30% 40% 50% 60% 70%
Performance issue
Upgrade issue
Security issues
Installation/deployment issue
Migration issue
Outage
Contract issue
Other
Overall (n=1590)
1. TRADITIONAL w/hoster
(n=506)
2. HOSTED PRIVATE (n=290)
3. PUBLIC CLOUD (n=303)
4. SAAS (n=491)
Q16. Which do you consider as valuable forms of communication with the [1234] provider for support
issues? (all that apply) [randomize]
Percent of Sample
0%
20%
40%
60%
80% 100%
Telephone conversation/Customer
support specialist
Online chat
Automated help/online repair tool
Community forum shared with other
customers
Overall (n=1814)
TRADITIONAL w/hoster (n=563)
HOSTED PRIVATE (n=323)
PUBLIC CLOUD (n=336)
SAAS (n=591)
Q16. Which do you consider as valuable forms of communication with the [1234] provider for support
issues? (all that apply)
Percent of Sample
0% 10% 20% 30% 40% 50% 60% 70% 80%
Telephone conversation/Customer support
specialist
Online chat
Automated help/online repair tool
Community forum shared with other customers
Overall
(n=1814)
North America
(n=719)
Europe (n=491)
Asia (n=477)
South America
(n=127)
17%
17%
15%
18%
17%
63%
65%
63%
55%
66%
20%
18%
22%
27%
17%
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%Very Difficult (8-10)
Somewhat Difficult (4-7)
Not Difficult (0-3)
5.6 5.6 5.6 5.7 5.6
Hosted/Cloud Applications
17%
18%
16%
14%
18%
8%
8%
9%
8%
9%
14%
14%
14%
12%
14%
12%
12%
12%
12%
11%
6%
5%
6%
7%
6%
7%
6%
7%
7%
7%
6%
5%
6%
7%
6%
10%
11%
11%
11%
10%
10%
11%
9%
10%
8%
4%
3%
4%
6%
5%
6%
4%
6%
7%
6%
0%
0%
0%
0%
0%
Other
Virtual Desktop Hosting/VDI
Media Streaming
Web serving/Web site
Storage/File Serving
Unified Communications
Application development
Collaborative applications
Database
Decision support applications
Business applications
Q20. Which of the following best describes the type of service provider that you
are using for your applications (select one)
Percent of Sample
0% 5% 10% 15% 20% 25% 30% 35% 40%
Global Hosting Provider
Local or Regional Hosting Provider
ISV or Software company
Telecommunications Provider
Systems Integrator with significant hardware
assets
Datacenter Operator
Value-added Reseller (VAR)
Systems Integrator or 'Asset-light' consultant
Other
Overall (n=1865)
Database (n=345)
Email (n=341)
Collaborative apps (n=347)
Unified Communications
(n=346)
Storage/File Serving (n=347)
All others (n=139)
Q22. Are there other applications that you prefer to buy with your YYY application as a bundled
package?
74%
80%
77%
66%
72%
26%
20%
23%
34%
28%
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%Yes
No
51% 41% 40% 37% 35% 30% 29% 22% 21% 20% 19% 1% 0% 10% 20% 30% 40% 50% 60% Business applications Unified Communications Application development Virtual Desktop Hosting/ VDI Other Web serving/Web site Collaborative applications Storage/File Serving Decision support applications Database Media Streaming Email
Q22. Which (other applications do you prefer to buy with your YYY application as a bundled
package)? (CHECK ALL THAT APPLY)
Q23. Thinking about your [1234] Email, does your organization buy:
39%
40%
22%
37%
47%
35%
31%
43%
39%
33%
26%
29%
35%
24%
20%
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%Advanced email services: full-featured archiving, rights management
Intermediate email services: integrated document management
Basic email services: email, calendar, address book
Cloud Maturity
Q24. Which of the following best describes your organizations adoption of cloud computing models?
1%
1%
1%
1%
1%
27%
29%
27%
26%
17%
27%
24%
29%
27%
38%
29%
28%
27%
29%
38%
16%
17%
16%
17%
7%
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%Broad implementation of
production apps
Initial implementation of
production apps
Running trials/Pilot Projects
Discovery and Evaluation
None
Q25. Which of the following best describes your organizations approach to using cloud computing for
NEW applications or IT projects?
18%
17%
20%
18%
15%
58%
59%
56%
61%
57%
18%
18%
19%
17%
23%
6%
7%
5%
4%
4%
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%Cloud is our default platform for new
applications
We heavily rely on cloud computing for
new projects
We selectively target new applications
for cloud computing
We are reluctant to use cloud
computing
Q26. Which of the following does your organization have in place as it relates to cloud computing? [all that
apply]
Percent of Sample
35.9%
32.4%
32.1%
29.1%
23.9%
12.1%
12.4%
A goal for the number of applications or resources that will be part
of cloud
A formal cloud computing strategy plan
A preferred vendor list
A vendor assessment checklist
A standard architecture for hosted solutions
TCO models that compare cloud to on-premises costs
None of the above
< 10%
5%
10-19%
14%
20-39%
34%
40-59%
24%
60-79%
15%
80%+
8%
n=2040
Q28. Please rate the following in terms of what you believe is a good best practice for driving a successful
cloud computing project. Use a scale where 0=Not a good Practice to 10=Essential Best Practice
[randomize]
Mean Average Rating
7.7
7.6
7.5
7.5
7.4
7.4
7.3
7.3
7.2
7.2
7.2
7.0
6.9
6.0
6.5
7.0
7.5
8.0
Have a well-defined architecture for security
Understand who the end-users are
Train users to be cautious with access and security
Have a well-defined architecture for performance
Have a phased approach starting with pilot testing
Compare costs to on-premise models
Start with projects that are non-disruptive to end-users
Selectively target applications that are 'fit' to move
Evaluate implications for software licensing
Test application performance with multiple providers
Have an 'undo' plan to make it easy to move off the provider
Have an enthusiastic executive sponsor from the business
Start with 'new' applications or IT project
Have a
well-defined architecture
for security
Understand who
the end-users are
Train users to be
cautious with access
and security
Have a
well-defined architecture
for performance
Start with projects
that are
non-disruptive to
end-users
Have a
well-defined
architecture for
security
Understand who
the end-users are
Train users to be
cautious with
access and security
Have a
well-defined
architecture for
performance
Start with projects
that are
non-disruptive to
end-users
Have a
well-defined
architecture for
security
Understand who
the end-users are
Have a
well-defined
architecture for
performance
Have a phased
approach starting
with pilot testing
Train users to be
cautious with
access and security
Have a
well-defined
architecture for
security
Understand who
the end-users are
Train users to be
cautious with
access and security
Have a
well-defined
architecture for
performance
Selectively target
applications that
are 'fit' to move
Have a
well-defined
architecture for
security
Test application
performance with
multiple providers
Start with projects
that are
non-disruptive to
end-users
Have a
well-defined
architecture for
performance
Train users to be
cautious with
access and security
Have a
well-defined architecture
for security
Understand who
the end-users are
Train users to be
cautious with access
and security
Have a
well-defined architecture
for performance
Start with projects
that are
non-disruptive to
end-users
Have a
well-defined
architecture for
security
Understand who
the end-users are
Train users to be
cautious with
access and security
Have a
well-defined
architecture for
performance
Have an 'undo'
plan to make it
easy to move off
the provider
Have a
well-defined
architecture for
security
Understand who
the end-users are
Train users to be
cautious with
access and security
Have a
well-defined
architecture for
performance
Compare costs to
on-premise models
Have a
well-defined
architecture for
security
Understand who
the end-users are
Have a
well-defined
architecture for
performance
Have a phased
approach starting
with pilot testing
Train users to be
cautious with
access and security
Have a
well-defined
architecture for
security
Understand who
the end-users are
Train users to be
cautious with
access and security
Have a
well-defined
architecture for
performance
Have a phased
approach starting
with pilot testing
1-99 Employees
100-499
Q29. What is your organizations highest expectation for moving to cloud? [choose one] [randomize]
23%
21%
24%
26%
17%
22%
25%
19%
21%
19%
19%
18%
18%
18%
31%
14%
15%
14%
12%
14%
12%
11%
12%
12%
13%
10%
1%
10%
1%
12%
1%
10%
0%
6%
0%
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%Other
Fast
Inexpensive
Scale to demand
Better Availability
Help grow our business
Better business service
E1. Does your organization have “shadow IT”, meaning business units are spending their own budget
on cloud computing projects outside of the IT approval processes?
21%
13%
22%
27%
13%
23%
20%
21%
26%
23%
47%
55%
47%
39%
49%
10%
12%
9%
8%
15%
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%Not Sure
No
Yes, but it's typically just
a skunk works operation
Yes, it's a significant
amount of spending
E7. Are you familiar with the NSAs surveillance program called PRISM which gives the US
government access to metadata and content from public cloud providers such as Google, Microsoft,
Facebook and Yahoo?
53%
63%
51%
45%
34%
48%
52%
56%
50%
47% 37% 49% 55% 66% 52% 48% 44% 50% 0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%No
Yes
5.3
5.2
4.7
5.8
6.3
4.5
5.3
5.6
5.3
0.0
2.0
4.0
6.0
8.0
Overall (n=982)
North America (n=449)
Europe (n=266)
Asia (n=221)
South America (n=46)
1-99 Emps (n=217)
100-499 Emps (n=330)
500+ Emps (n=368)
Govt/Education (n=67)
Average Rating
39%
30%
31%
n=2041
Positive (6 thru 10)
5=No Impact
Negative (0 thru 4)
Provider Satisfaction, Importance &
Advocacy
7.2
7.5
6.8
7.0
7.4
6.0
6.5
7.0
7.5
8.0
Overall (n=2041) North America (n=779) Europe (n=555) Asia (n=557) South America (n=150)Average Rating
7%
10%
27%
28%
22%
6%
n=2041
Extremely satisfied (rated 10)
Rated 9
Rated 8
Rated 7
Somewhat satisfied (5 thru 6)
Not satisfied (1 thru 4)
7.4
7.8
7.0
7.4
7.6
6.5
7.0
7.5
8.0
Overall (n=2041) North America (n=779) Europe (n=555) Asia (n=557) South America (n=150)Average Rating
14%
14%
25%
20%
21%
6%
n=2041
Extremely important (rated 10)
Rated 9
Rated 8
Rated 7
Somewhat important (5 thru 6)
Not important (0 thru 4)
E6. Would you recommend Cloud Computing to a peer or colleague?
87%
89%
83%
87%
93%
80%
87%
91%
90%
13% 11% 17% 13% 7% 20% 13% 9% 10% 0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%No
Yes
E6b. Would you recommend Cloud Computing to a peer or colleague--If yes, why?
E6b. Would you recommend Cloud Computing to a peer or colleague--If no, why not?
Percent of Sample
0% 5% 10% 15% 20% 25% 30%
Good experience/better service/it works Improves Costs/Cost effective/Cheaper Other Easier / more convenient Accesss/availability Faster/Agility It's the Future / Trend Helps grow the business Security/more secure/less risk Increase prodcutivity/efficiency Reliable Flexibility/scalability Saves Time Good for backup None/Don't know/Refused
Percent of Sample
0% 5% 10% 15% 20% 25% 30%
Security issues/concerns Other Uncertainty/it's too new Bad experience/it's not good Costs too much Unnecessary Too complicated None/Don't know/Refused
0%
5%
10%
15%
20%
25%
30%
Good experience/better service/it works
Improves Costs/Cost effective/Cheaper
Easier / more convenient
Accesss/availability
Faster/Agility
Overall (n=1778)
1-99 Emps (n=385)
100-499 Emps (n=610)
500+ Emps (n=642)
Govt/Education (n=141)
E6b. Would you recommend Cloud Computing to a peer or colleague--If yes, why?
Organizational Demographics
30
37
29
27
21
21
20
21
21
25
21
20
20
20
26
14
12
15
15
12
15
12
15
16
16
0%
20%
40%
60%
80%
100%
Overall (n=2041)
1-99 Emps (n=480)
100-499 Emps (n=700)
500+ Emps (n=704)
Govt/Education (n=157)
Increase revenue
Lower costs
Improve product or service quality
Speed time to market
Lower risk
Company Size:
D1. Allocate 100 points among the following five goals as they relate to your
company or organization? [sum to 100] [randomize]
9.0% 7.5% 7.3% 7.3% 6.8% 4.8% 4.5% 4.4% 4.2% 4.0% 3.5% 1.9% 1.6% 1.5% .9% .8% .8% .7% .3% 9.8% 18.3% 0% 5% 10% 15% 20%
Decreasing costs/issue with rising costs/ cost control Increasing profit/revenue/sales Security Concerns/issues Competition General growth/ expansion Budget constratints/funding/financial issues Increasing customer base/ market share Poor/Slow economy/ Market instability Product/Service quality or improvement Internal resources / talent/ turnover Adapting to change/keeping up with technology Expanding into new markets Cloud computing Regulatory Compliance/Issues Customer Satisfaction/Keeping current customers happy/ meeting…
Lower risk/ Risk management Storage issues/Data sprawl Marketing Time to market None/Don't know/Refused Other
D2. What is the single biggest challenge that your organization faces in the next 2 years?
0%
5%
10%
15%
20%
Decreasing costs/issue with rising costs/
cost control
Increasing profit/revenue/sales
Security Concerns/issues
Competition
General growth/ expansion
Budget constratints/funding/financial issues
Increasing customer base/ market share
Overall (n=2041)
1-99 Emps (n=480)
100-499 Emps (n=700)
500+ Emps (n=704)
Govt/Education (n=157)
D2. What is the single biggest challenge that your organization faces in the next 2 years?
Q25. Which of the following best describes your organizations approach to using cloud computing for
NEW applications or IT projects?
18%
17%
20%
18%
15%
58%
59%
56%
61%
57%
18%
18%
19%
17%
23%
6%
7%
5%
4%
4%
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%Cloud is our default platform for new
applications
We heavily rely on cloud computing for
new projects
We selectively target new applications
for cloud computing
We are reluctant to use cloud
computing
20%
51%
25%
4%
n=2041
We are early adopters on the leading edge
We are pragmatic about new technology, but will act
sooner rather than later
We are conservative about new technology and take
a wait and see approach
We are skeptical and are usually late to the game
21%
14%
24% 23%
52%
58% 44%
47%
24% 25%
28% 26%
4%
3%
5%
4%
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%We are skeptical and are usually late to the game
We are conservative about new technology and take a wait and see approach
We are pragmatic about new technology, but will act sooner rather than later
We are early adopters on the leading edge
1%
6%
18%
22%
27%
26%
n=2041
< 1 year
1-1.9 years
2-4.9 years
5-9.9 years
10-24.9 years
25+years
9%
68%
18%
5%
n=2041
Application Development
IT Operations/Administration
Business Unit
Other, (specify)
G4. What is your title?
Percent of Sample
3% 5% 34% 4% 3% 2% 7% 3% 1% 1% 2% 5% 0% 6% 1% 9% 10% 0% 10% 20% 30% 40% CTO IT Vice President IT Director/Manager Software Architect/Engineer/Analyst Software Developer Systems Architect/Engineer/Analyst Systems Administrator Network Administrator Network Architect/Engineer/Analyst Security Analyst/Engineer Business Analyst Project Manager DBA Senior Management (CEO, CFO, etc) Vice President Director/Manager OtherG5. What was your total IT budget for 2013? This includes all capex and opex spend on staffing, hardware,
software and IT services and providers?
Percent of Sample
29% 20% 10% 14% 6% 4% 2% 1% 1% 0% 0% 1% 12% 0% 10% 20% 30% 40% <$100,000 $100,000 to less than $499,999 $500,000 to less than $1 million $1 million to less than $5 million $5 million to less than $10 million $10 million to less than $25 million $25 million to less than $50 million $50 million to less than $100 million $100 million to less than $250 million $250 million to less than $500 million $500 million to less than $1 billion $1 billion+ Don't KnowG5B. By what percent will your total IT budget increase/decrease in 2 years?
59%
60%
49%
62%
79%
31%
32%
38%
27%
14%
10%
8%
14%
10%
7%
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%Decrease
Stay the same
Increase
35%
40%
25%
Growth - Development of New Applications for new
Businesses Models
Maintenance - Development for Existing
Applications/Businesses Models
Trim - IT Efficiency Projects
% IT Spend for
“Growth”
Average % of Apps in
Cloud in Two Years
(Q27)
>60%
45%
15-60%
39%
17% 13% 11% 10% 11% 10% 7% 5% 7% 10% 0% 5% 10% 15% 20% 25% 30% Under $2Million $2Million to less than $10Million $10Million to less than $25Million $25Million to less than $50Million $50Million to less than $100Million $100Million to less than $250Million $250Million to less than $500Million $500Million to less than $1Billion Over $1Billion Don't Know
G7. Which of the following categories best describes your organization's total annual revenue [convert to
local currency]
8% 10% 12% 11% 9% 10% 9% 8% 4% 2% 3% 12% 0% 5% 10% 15% 20% <$100/month $100-499/month $500-999/month $1000-1999/month $2000-2499/month $2500-4999/month $5000-9999/month $10,000-24,999/month $25000-49,999/month $50,000-99,999/month $100,000+ /month Don't Know
