Welcome to our hosting services, we have created the following documents to help you get up and running as quickly as
possible. If at any stage you encounter difficulties, you are welcome to send a help ticket to [email protected].
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SETTING UP YOUR NEW EMAIL ACCOUNT 2
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Step 1: SETTING UP AN EMAIL ADDRESS ON THE SERVER 2
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Step 2: SETTING CREATE AN EMAIL ACCOUNT ON YOUR PC 6
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Microsoft Outlook Express™ 6
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Microsoft Outlook™ 10
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Other Email Clients - QUICK SETTINGS 13
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Forgotten Email Passwords 13
SETTING UP YOUR NEW EMAIL ACCOUNT
Setting up a new email address is a two-step process.
Step 1: Set up the email address on the server
Step 2: Create an email account on your PC using a third party email client such as Microsoft Outlook™ or Outlook Express™
Step 1: SETTING UP AN EMAIL ADDRESS ON THE SERVER
a) Login to your hosting control panel at: http://hosting.domaincentral.com.au:8080/
b) Next, enter your USERNAME login and PASSWORD.
c) Finally, click the LOGIN button.
Image 1.1
You will now be logged into the Hosting Admin panel (Image 1.3).
If you are having difficulties remembering your password, you can retrieve the information by clicking on the LOST PASSWORD icon.
If problems persist please sent a help ticket to [email protected].
d) Click on the e-mail icon (Image 1.2) to add e-mail addresses to your account. This will log you into the Mail Manager interface (Image 1.3).
Image 1.3
e) On the Mail Manager interface (Image 1.4), any existing email addresses will be displayed.
By default, your account will be setup with the following accounts:
postmaster@yourdomainname, and webmaster@yourdomainname
f) To add a new e-mail address, click the New E-mail link (Image 1.4)
Image 1.4
g) On the Add new E-Mail page (Image 1.5), enter the email username
into the text box at the top of the page. The name or word you enter here will appear before the ‘@’ symbol for your email address.
Image 1.5
NB: You can only enter alphanumeric characters or the dash ‘-’
and underscore ‘_’ characters. It is not possible to include spaces.
h) Catch All: If this option is checked, all mail sent to non existent email addresses at this domain will be forwarded to this specific email address.
(This is not recommended, as i may increase SPAM reaching you.) i) Check the MAILBOX option box, and enter a Password for the new email address account.
j) Scroll down to the bottom of the page and click Submit. You will be taken back to the Mail Manager interface (Image 1.6) where a notification will be displayed at the top of the screen informing you that the email address has been added successfully.
The new address will be displayed alongside the other existing addresses. (see Image 1.6)
Image 1.6
Congratulations, you have successfully added a new email address to your hosting plan with Domain Central. Below are some other email account options that may interest you.
Further Mail Options
Mail Forward: This option forwards all mail from the new address to other existing email address at different domain names.
Mail Alias: Forwards all mail sent to the new alias address to another email address at the same domain name.
Autoresponder: Automatically sends a customised response to all incoming mail at that email address. This is most commonly used when you don’t have access to your domain for a period, e.g. vacations, meetings.
Step 2: SETTING CREATE AN EMAIL ACCOUNT ON YOUR PC
Next, you need to setup your account on your own computer so that you can retrieve, create and send emails. There are many email clients that you can use to do this, and each one has a different interface and procedure. We do not offer third party software support, for this you will need to contact the software vendor if there are any problems.
We have however created this support document for the most popular email clients used - namely Microsoft’s Outlook and Outlook Express.
Our support desk is also trained to be familiar with most email clients available in the market. Although we don’t offer support for another company’s software, we are able to help with most configuration questions. (Fees May Apply)
NB: There are many different versions of the software, screens and procedures may vary slightly.
Microsoft Outlook Express™
a) In Microsoft Outlook Express, select Tools > Accounts... (Image 2.1)
Image 2.1
b) On the next screen, click ‘Add’ and then select ‘Mail...’ (Image 2.2)
Image 2.2
The Internet Connection Wizard will start...
c) Enter the name in the Display Name field and click Next> (Image 2.3)
Image 2.3
d) Enter your Email Address and click Next > to proceed. (Image 2.4)
Image 2.4
e) Now, select POP3 from the drop-down box as the incoming server.
Enter the Incoming Mail and Outgoing Mail details. (Image 2.5)
Image 2.5
NB: Your Incoming mail server will be mail.yourdomain.com.au e.g. mail.domaincentral.com.au.
Your Outgoing mail server will be that of your ISP's. So for example if you use Bigpond to connect to the Internet you will use their Outgoing Mail Server to send emails.
e.g. mail.bigpond.com. If you are not sure of this setting, you will need to contact your ISP provider.
Click Next> to proceed.
f) Enter your full email address in the Account Name field.
In the mailbox password in the Password field. (Image 2.6)
Image 2.6
NB: This is the password you assigned to your account on the server in Step 1, g.
Check the Remember Password box to avoid entering your password every time you login the your mail account.
NB: Do not check the option to Log on using Secure Password Authentication (SPA).
Click Next> to proceed.
g) On the page that shows, click Finish to save the settings (Image 2.7) and return back to the list of email accounts.
Image 2.7
Now that Outlook Express is configured, you can send and receive emails from your computer.
NB: If you want this to be your default account in Outlook Express, select the Tools menu, then Accounts. Click on the Mail tab. Select the account you wish to be your default account and click the Set as Default button. The word ‘default’ will appear next to the account type. Click Close.
Microsoft Outlook™
a) In Microsoft Outlook, select Tools > E-mail Accounts. (Image 2.8)
Image 2.8
b) Next, in the E-mail Accounts Wizard window, select Add a new e-mail account and click Next >.(Image 2.9)
Image 2.9
c) Select POP3 and click Next> (Image 2.10)
Image 2.10
d) On the Internet E-mail Settings (POP3) window, enter your information as follows:
Image 2.11
Fields Details
--- Your Name: Enter your first and last name. E-mail Address: Enter your e-mail address.
User Name: Enter your full e-mail address, again.
Password: Enter the password you set up for your e-mail account.
NB: This is the password you assigned to your account in Step 1 g.
Incoming mail server (POP3): Enter mail.yourdomain.com.au e.g. mail.domaincentral.com.au.
Outgoing mail server (SMTP): Enter your ISP's Outgoing Mail server.
e.g. mail.bigpond.com. If you are not sure of this setting, you will need to contact your ISP.
NB: Before you take the next step, you can click the Test Account Settings button to ensure you have entered the correct information.
e) Click Next >.
Image 2.12
f) Click Finish
Now that Outlook is configured, you can send and receive emails.
NB: If you want this to be your default account in Outlook, select the Tools menu, then E- mail Accounts. Select View or change existing e-mail accounts then click Next. Select the account you wish to be your default account and click the Set as Default button. The word (default) will appear next to the account type. Click Finish.
Other Email Clients - QUICK SETTINGS
To set up an email account in another mail client you will need the following information.
Fields Details
--- Your Name: Enter your first and last name.
E-mail Address: Enter your e-mail address.
User Name: Enter your full e-mail address, again.
Password: Enter the password you set up for your e-mail account.
NB: This is the password you assigned to your account in Step 1 g.
Incoming mail server (POP3): Enter mail.yourdomain.com.au e.g. mail.domaincentral.com.au.
Outgoing mail server (SMTP): Enter your ISP's Outgoing Mail server.
e.g. mail.bigpond.com. If you are not sure of this setting, you will need to contact your ISP.
Forgotten Email Passwords
If you have forgotten your email account password you will need to re-set it at the server.
You do this by going to your hosting control panel and accessing the email address option.
Go to your hosting control panel (Image 1.1 ) at:
http://hosting.domaincentral.com.au:8080/
Enter your Username and Password at the top of the page and Click Login.
Click on the e-mail link to access your account.
On the Mail Manager page (Image 1.4), the existing email addresses will be displayed.
Click on the email address hyperlink to access the details.
In the password text box, enter a new password for your email, then confirm password.
Scroll to the bottom of the page and click Submit.
