Request for
Currently we have an unstructured and
inconsistent approach…
Where do I get help for SEO? Where do I get
help for SEO?
What web address should I use? What web address should I use? We need a video for the
School web pages We need a video for the
School web pages
Our School needs a unique
look and feel Our School needs a unique
look and feel We need our video to be available in China We need our video to be available in China We need a site for a research project – where do we go? We need a site for a research project – where do we go?
Our site needs a major redesign Our site needs a
major redesign
We have a site but we would like it
within the CMS We have a site but
we would like it within the CMS
We want to promote something through Facebook – what is the
best way to do this? We want to promote
something through Facebook – what is the
Provide structure…
Our site needs a major redesign
We need a site for a research project – where do we go?
Where do I get help for SEO?
We need our video to be available in China We need a video for the School web pages
We have a site but we would like it within the CMS We want to promote something through
Facebook – what is the best way to do this? What web address should I use?
Make it easier for business owners to get meaningful
responses through consistent workflow…
Agree candidates to be put forward as Request for Change / Support and ensure that only relevant and appropriate requests are raised
Submit Request for Change / Support Test & approve changes
Business owners
Change Advisory
Assess change risk Assess change impactEscalate change request as required Prioritise change request
Change Sponsor
(Business Unit Manager / BDO)
Change Initiator
(Only approved Change Initiators can initiate a
change) Request a New Site Request a New Site 1 Develop Existing Site or Request for Support Develop Existing Site or Request for Support 2
Through clarifying roles, responsibilities
and processes…
*Non Business as Usual Standard Content Approval Cycle Business as Usual / Standard Change Standard changeChange Sponsor
(Business Unit Manager / BDO)
Change Initiator
(Only approved Change Initiators can initiate a
change) Request a New Site Request a New Site 1 Develop Existing Site or Request for Support Develop Existing Site or Request for Support 2 Change Category Request logged, analysed & assessed (Minor, Significant, Major) Approved / Rejected Minor Provide more detail: Proposal for development of major redesigns and/or new sites Provide more detail: Proposal for development of major redesigns and/or new sites 3 Change Advisory (Escalated to senior level as required) Major Significant Approved / Rejected High Risk &
High Impact University Digital Board
RFC workflow
overview
RFC workflow
overview
What might be a typical change
request…
1. Change to an existing core site or request for digital support services.
2. New Core Site - A site built using the standard core University design with a qub.ac.uk URL - e.g. http://www.qub.ac.uk/folder
3. Major redesign A Queen'sbranded website with a qub.ac.uk URL
-e.g. http://www.qub.ac.uk/folder
4. A new non-core Queen's website (incorporating your own logo) with a qub.ac.uk
URL
5. A website for an joint initiative involving external partners where Queen's is the lead partner - this type of website must be Queen's-branded and use a qub.ac.uk URL (e.g. www.qub.ac.uk/folder) or sub-domain (e.g.
6. A website for a joint initiative involving external partners where all
partners are equal - this type of website can be non-Queen's branded and use a non-Queen's domain (URL).
7. Hosting for a website using technology other than the centrally-managed TerminalFour Site Manager CMS.
8. To migrate an existing website to the centrally-managed TerminalFour Site Manager CMS.
9. Non-core / satellite sites. Note: Business units must work on custom
design solutions only as a last option and where a clear business need has been established.
What might be a typical change
request…
Change roles & responsibilities…
Change
Sponsor Change Initiator
Change Manager
Change Builder(s) Change
Approver Change Tester
Change Advisory
Change sponsor…
Change Sponsor
Change initiators…
Change Initiator
Change manager…
Change Manager
Change advisory…
Change Advisory
Change builder(s)…
Change Builder(s)
Change tester…
Change Tester
Change approver…
Change Approver
Change priority matrix…
Emergency
Needs actioned immediately (emergency change process). Critical business reason for immediate action or issue causing loss of service or severe usability problems to a larger number of Users, a mission-critical system, or some equally serious problem. Immediate action required. Urgent Digital Operations Group Emergency Change Advisory meeting may need to be convened. Resources may need to be allocated immediately to build such authorised changes.
High
Needs actioned within one working week. High priority / strategic business need or issue severely affecting some users, or impacting upon a large number of
users. To be given highest priority for change building, testing and implementation resources. (other than emergency).
Medium
Needs actioned within business requirement, but request . To be allocated medium priority for resources.four working weeks. No severe impact or immediateLow
Needs actioned by the indicated date. A change is justified and necessary, but can wait until the next scheduled release or upgrade. To be allocated resources accordinglyChange category matrix…
Change Impact
High Medium Low
Change
Risk
High Major Major Major
Medium Major Significant Significant
