THIS PAPER CANNOT BE RELEASED IN PUBLIC UNTIL AFTER

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2017

HSC TRIAL EXAMINATION PAPER

Business Studies

General Instructions

• Reading Time – 5 minutes

• Working Time – 3 hours

• Write using black or blue pen

• Draw diagrams using pencil

• Board-approved calculators may be used

• Write your student number at the bottom of this page and on page 8

Total marks - 100

Section I Pages 2–7 20 marks

• Attempt Questions 1–20

• Allow about 35 minutes for this section

Section II Pages 8–13 40 marks

• Attempt Questions 21–25

• Allow about 1 hour and 15 minutes for this section Section III Page 15

20 marks

• Attempt Question 26

Section IV Page 16 20 marks

• Attempt either Question 27 or Question 28

THIS PAPER CANNOT BE RELEASED IN PUBLIC UNTIL AFTER 18th AUGUST 2017 This paper is used with the understanding that it has a Security Period.

Student ID: __________________________________

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Section I

20 marks

Attempt Questions 1–20

Allow about 35 minutes for this section

Use the multiple-choice answer sheet for Questions 1-20

1 Which of the following is an input in the transformation process for a business?

(A) Added value (B) Services (C) Labour (D) Goods

2 A young employee, Edward, commences work in an inner-city office as a clerical assistant. He has been able to begin this job without prior training or experience.

Under which type of employment contract is Edward likely to be working?

(A) An award

(B) A common law contract (C) An enterprise agreement

(D) An individual employment contract

3 Why might a business use secondary data when conducting market research?

(A) To gain first-hand knowledge on the opinions of their potential customers (B) To collect information on the buying behaviour of their customers

(C) To carry out test-marketing on the target market (D) To make use of government-sourced information

4 Which of the following is an example of equity financing?

(A) Factoring (B) New share issue (C) Unsecured notes (D) Commercial bills

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5 What does the financial objective of efficiency most accurately refers to?

(A) Minimising expenses (B) Maximising profit share

(C) Minimising assets held in liquid form

(D) Minimising long term financial commitments

6 A business has reduced the span of control in each level of its management structure.

What is the consequence of this change?

(A) Fewer managers with larger teams

(B) Larger teams without the need for leaders (C) Smaller teams working without managers (D) Managers with less members in their teams

7 Maxwell Ltd has published the following information about its net profit ratio.

2014 2015

Net Profit Ratio 50% 37%

What is a possible cause for its change in 2015?

(A) Falling cost of inputs

(B) Increased administrative expenses (C) Improved effectiveness of cost centres (D) Increased cost control of variable expenses

8 A shipping yard would be an example of which of the following operations layouts?

(A) Office layout (B) Process layout (C) Product layout (D) Fixed position layout

(4)

9 Miriam and Alan have decided to purchase a new dining table which seats up to ten people. It will be able to accommodate the growing number of members in their extended family who often come to dinner.

What is the factor influencing customer choice in this situation?

(A) Economic (B) Government (C) Sociocultural (D) Psychological

The following financial data relates to Lucy’s Laundromat. Use it to answer Question 10.

Lucy’s Laundromat

Selected Balance Sheet and Revenue Statement Accounts

COGS $370 000

Gross profit $1 230 000

Admin expenses $50 000

Selling expenses $200 000

Finance expenses $70 000

Current assets $70 000

Current liabilities

?

Non-current assets $2 000 000 Non-current liabilities $1 100 000

Owner’s equity $870 000

10 What is the value of the current liabilities?

(A) $100 000 (B) $1 200 000 (C) $1 970 000 (D) $2 070 000

(5)

11 Management at Element Electronics is keen to implement a new set of procedures for their assembly line. While the expense is significant, it should be offset by improvements in sales. Staff feedback has shown that 64% of employees are reluctant to make the changes required, and are considering seeking alternative employment.

What is the reason for resistance to change in this business?

(A) Inertia

(B) Financial Costs (C) Redundancy payouts (D) Reorganising plant layout

12 Which of the following is NOT a measurable marketing objective?

(A) Increasing sales (B) Expanded product mix (C) Increasing market share (D) Improved public perception

13 A financial institution raises funds from premiums received from clients. It makes this available as loan capital for businesses.

Which financial institution is being described?

(A) An investment bank (B) A superannuation fund (C) An insurance company

(D) The Australian Securities and Investment Commission

14 John and Andrew’s dinnerware company sells Australian-made cutlery and plates at a price which is significantly above that of its competitors.

Which pricing strategy are John and Andrew using?

(A) Market skimming (B) Penetration pricing (C) Cost-based pricing (D) Market-based pricing

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15 An affirmative action program could be implemented in order to comply with which of the following legal requirements?

(A) Anti-discrimination (B) Workers’ compensation (C) Workplace, Health and Safety (D) Equal Employment Opportunity

16 What is developing a financial forecast essential for?

(A) Conducting market research (B) Determining a marketing mix (C) Implementing a marketing plan (D) Establishing marketing objectives

Consider the Gantt chart for Question 17.

Task Jul Aug Sep Oct Nov

Design completed Additional

equipment purchased

Product testing Product presented

for approval

Product launched

17 What does the chart show for the proposed new product?

(A) Some tasks will occur on their own (B) All tasks will occur at the same time (C) No two tasks will occur together (D) Tasks will be evenly distributed

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18 Carbon pricing would be an example of which type of influence on operations?

(A) Globalisation (B) Government

(C) Cost-based competition (D) Quality expectations

19 A manager wants to significantly increase the sales generated by each of the three sales teams in her business, while improving team dynamics and controlling costs.

What rewards are most suitable for use in this situation?

(A) Monetary rewards (B) Group-based rewards (C) Non-monetary rewards (D) Individual Performance pay

20 Which of the following is an example of a business using domestic contractors in its human resource department?

(A) A new team member is added to monitor the workplace corporate culture (B) A team is formed from existing employees to oversee negotiation proceedings (C) A recruitment agency is used to help hire a team of six new full-time employees (D) An external provider is used to create a promotional campaign for the company

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2017 TRIAL HIGHER SCHOOL CERTIFICATE EXAMINATION

Business Studies

Student ID: __________________

Section II

40 marks

Allow about 1hour and 15 minutes for this section

Answer the questions in the spaces provided. These spaces provide guidance for the expected length of response.

Extra writing space is provided on page 13. If you use this space clearly indicate which question you are answering.

Question 21 (10 marks)

Use this information to help answer Question 21.

Balance Sheet for Keely’s Catering as at 30 June 2016

Assets Liabilities

Cash at Bank 15 000 Accounts Payable 50 000

Inventory 22 000 Short Term Loan 100 000

Accounts

Receivable 70 000 Long Term Loan 115 000

Plant and

Equipment 380 000

Vehicles 77 000 Total liabilities 265 000

Total assets 464 000 Owner’s equity 199 000

Industry standard current ratio: 1:1

(a) What is the debt to equity ratio (debt ÷ equity) for Keely’s Catering at 30 June 2017? 1

Question 21 continues on page 9

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Question 21 (continued)

(b) Discuss the solvency of Keely’s Catering. 4

(c) Calculate the current ratio (current assets ÷ current liabilities) for Keely’s Catering. 1

(d) Analyse the liquidity position of this business if its last year’s liquidity ratio was 0.95:1.

4

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A cleaning business has a staff of 60. It provides cleaning services for customers’ homes and local small businesses. The company cleans approximately 430 locations per month.

(a) Explain how the business’s operations can be influenced by quality expectations. 3

(b) How could the business demonstrate environmental sustainability? 3

(c) Explain the interdependence between operations and another named key business function.

4

(11)

A marketing company is designing a marketing mix to be used by a local restaurant to improve its market share. It has devised the following marketing mix.

Product New branding

Price Use of penetration pricing for some products Promotion New advertising

Sales promotions Publicity campaign

Place Review of distribution options

(a) Distinguish between industrial and consumer markets. 3

(b) How do consumer laws affect the marketing of goods and services? 3

(c) Assess why a mix of promotional strategies is important in the marketing of a good or service.

4

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A business’s Human Resource Manager has collected data over the last two years which appears in the table below, along with the industry averages.

Use the information in the table to answer parts (a), (b) and (c).

2015 2016 Industry Average

Absenteeism (number of days

per year per employee) 24 days 18 days 10 days

Staff turnover 25% 13% 10%

Number of disputes per year 8 5 4

Number of workplace

accidents 4 4 5

(a) Outline how social changes may influence human resources. 2

(b) Recommend ONE human resource strategy that may benefit the business. 3

Question 24 continues on page 13

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Question 24 (continued)

(c) Evaluate the effectiveness of this business’s human resource management. 5

End of Question 24

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Section II – Extra writing space

If you use this space clearly indicate which question you are answering.

Question number __________________________________________________________

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2017 TRIAL HIGHER SCHOOL CERTIFICATE EXAMINATION

Business Studies

Section III

20 marks

Attempt Question 25

Answer the question in the Sections III and IV in Writing Booklet. Extra writing booklets are available.

In your answer you will be assessed on how well you:

• demonstrate knowledge and understanding relevant to the question

• apply the hypothetical business situation

• communicate using relevant business terminology and concepts

• present a sustained, logical and cohesive response in the form of a business report

Indoor Lounging produces high-quality, luxury indoor furniture made from sustainable materials. It has been successful in establishing and expanding its market share in Australia over the last 15 years. After conducting thorough market research to ensure an adequate target market exists overseas, management has decided to expand globally, selling its products in Europe and Asia.

Indoor Lounging management has credited its committed and specialized workforce with much of the success the business has been able to achieve to date. During this exciting time of expansion, management has identified the need to improve its human resource function in order to better acknowledge the outstanding efforts of its existing staff.

You have been asked to prepare a report which:

• Explain the role of maintenance within the human resource function

• Discuss global financial management strategies the businesses will need to consider in expanding globally

• Recommend appropriate global marketing strategies for the business at this time.

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Section IV

20 marks

Attempt either Question 26 or Question 27 Allow about 35 minutes for this section

Answer the question in the Sections III and IV in Writing Booklet. Extra writing booklets are available.

In your answer you will be assessed on how well you:

• demonstrate knowledge and understanding relevant to the question

• apply relevant business case study/studies and contemporary business issues

• communicate using relevant business terminology and concepts

• present a sustained, logical and cohesive response

Assess the role of outsourcing and technology in helping a business sustain its competitive advantage.

OR

Assess the role of corporate social responsibility in operations management.

End of paper

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Student ID………

Class………

2017 BUSINESS STUDIES TRIAL HSC EXAMINATION Section I Answer Sheet

20 marks

Select the alternative A, B, C, or D that best answers the question. Fill in the response circle completely.

1  A  B  C  D

2  A  B  C  D

3  A  B  C  D

4  A  B  C  D

5  A  B  C  D

6  A  B  C  D

7  A  B  C  D

8  A  B  C  D

9  A  B  C  D

10  A  B  C  D

11  A  B  C  D

12  A  B  C  D

13  A  B  C  D

14  A  B  C  D

15  A  B  C  D

16  A  B  C  D

17  A  B  C  D

18  A  B  C  D

19  A  B  C  D

20  A  B  C  D

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2017 Business Studies Trial HSC Marking Guidelines

MULTIPLE CHOICE ANSWERS

Question Answer Question Answer

1 C 11 A

2 A 12 D

3 D 13 C

4 B 14 A

5 A 15 D

6 D 16 D

7 B 17 A

8 D 18 B

9 C 19 B

10 A 20 C

Section II

Question 21 (10 marks) (a)

Criteria Mark

• States correct debt:equity result 1

Suggested Answer: 1.3:1 (b)

• Identifies issues and provides points for and/or against the business’

gearing position 4

• Provides characteristics and features of the gearing position and

provides one point for or against the business’ gearing position 3

• Sketches in general terms the gearing of the business 2

• Makes a general statement about gearing 1

Answers could include

The gearing position of the business at 1.3:1 or for every $1.30 of debt the business has $1.00 of owners’ equity implies that:

− The business may find it difficult to meet its long-term debt obligations

− The business may find it difficult to access additional loans from financial institutions due to significant liabilities

− The business may face high/unsustainable interest repayments

− The business may find it difficult to attract possible additional shareholders/investors due to its unfavourable debt:equity position

(19)

(c)

• States correct liquidity result 1

Suggested answer: 0.71:1 (d)

• Draws out and relates implications of the changes to the business’

liquidity position AND its position in relation to the industry average 4

• Provides characteristics and features of the business’ liquidity position

relative to last year, and in relation to the industry average 3

• Sketches in general terms the liquidity position of the business relative

to last year OR the industry average 2

• Makes a general statement about the business’ liquidity 1 Answers could include –

The liquidity of the business is currently 0.71: 1 while 12 months ago it was 0.95:1, indicating that the business’ liquidity position has worsened over this period. The deterioration in the current ratio means that the business’ ability to meet its everyday liability obligations is compromised, and they may fall short in their ability to pay bills as they fall due.

Additionally, the liquidity position of the business at 0.71:1 is worse than the industry average of 1:1, where Keely’s Catering’s competitors are better able to meet their current liability obligations. This proves further, that Keely’s Catering’s position is problematic as it indicates that on average this industry requires a better liquidity position to operate effectively.

Question 22 (10 marks) (a)

• Makes evident the relationship between a business’ operations and

quality expectations of customers 3

• Sketches in general terms how/why quality expectations affect

operations 2

• Makes a relevant statement about quality expectations 1 Answers could include –

Quality expectations relate to:

− How well designed and made, and how functional a good is

− To what extent a service is competently and effectively delivered

Thus quality expectations (particularly of customers – as well as other key stakeholders) will influence the operations of the business, where inputs go through the transformation process to create outputs (goods and services). These outputs produced by the operations of a business will need to meet the quality expectations, of customers, thus meeting particular standards or minimum levels of excellence. Quality expectations may relate to:

− Product Design

− Product being fit for purpose

− Durability of the product

− Professionalism of service provider

− Reliability of service

− Degree of customisation of service

(20)

(b)

• Clearly provides how business could demonstrate environmental

sustainability 3

• Provides how business could demonstrate environmental sustainability 2

• Sketches in general terms environmental sustainability 1 Answers could include –

− Environmentally friendly production methods

− Utilising sustainable/renewable resources/inputs

− Minimising pollution/degradation to world resources

− Adopting policies to minimise waste and improve recycling

− Evaluation of environmental impact of business’ own processes

− Development of long-term sustainability strategies (c)

• Clearly makes the relationship between Operations and one other key

business function evident 4

• Makes the relationship between Operations and one other key business

function evident 3

• Demonstrates some understanding of the relationship between

Operations and one other key business function 2

• Sketches in general terms Operations or one other key business function 1 Answers could include –

The Operations and Human Resource departments rely on one another; their relationship is one of interdependence. Human Resources is responsible for the acquisition, development and maintenance of the most vital and important input in a business’ transformation process. The effectiveness and success of the operations of the business are heavily dependent on the quality and capability of the employees who are carrying out the core activities of the business. The human resource department will determine who works within the business, and it is also responsible for developing and extending its employees’ abilities. The operations will then make use of these employees in a way which should see them reach their full potential and contribute in their own ways to the success of the business.

(a)

• Clearly explains how industrial markets are distinct from consumer

markets 3

• Provides some characteristics and features of industrial markets and

consumer markets 2

• Sketches in general terms industrial markets OR consumer markets 1

(21)

Answers could include –

Industrial markets are those in which businesses engage in trade of products which are then used in the production of other (perhaps consumer) products, or in the ongoing operations of businesses.

Consumer markets are those in which businesses engage with the public/with consumers/with individuals, and where the exchange of money for goods and services occurs. In this exchange, goods and services are utilised for final consumption by individuals. Consumer markets encompass both mass and niche markets.

(b)

• Provides how consumer laws affect marketing of goods and services in

detail 3

• Provides how consumer laws affect marketing of goods and services 2

• Provides one relevant fact about consumer laws 1

Business’ marketing departments must ensure they adhere to consumer laws which have been legislated in order to ensure the protection of consumers is provided for within the consumer market place. Marketers must be aware of legislation relating to:

− Deceptive and misleading advertising

− Price discrimination

− Implied conditions

− Sugging (c)

• Make a detailed judgement on the importance of using a range

promotional strategies in marketing a good/service 4

• Makes a judgement on the importance of using a range of promotional

strategies in marketing a good/service 3

• Provides some characteristics and features of promotional strategies 2

• Sketches in general terms what promotions strategies are OR

• Provides some examples of promotion

1

Students must acknowledge that within ‘promotion’, a business has at its disposal a range of options which it can utilize, and that success in marketing is more likely when various promotional strategies are used simultaneously.

Promotional strategies could include:

− Advertising

− Personal selling

− Relationship marketing

− Sales promotion

− Publicity

− Public relations

It is important that students can clearly distinguish between the marketing mix and the promotional mix, and that this understanding is either made explicit or implied in their response.

(22)

(a)

• Sketches in general terms how social changes affects human resource

management 2

• Identifies a way/ways in which social change affects human resource

management 1

Social changes have led to the increased need for businesses to provide family-friendly workplaces. Changing societal attitudes around women's participation in the workforce and the increased role of fathers within the family have impacted upon businesses. Societal changes have seen an increase in the standard of living which is keeping people in work for longer, thus impacting on the age-structure of the workforce. The human resource department is required to provide appropriate maintenance of workers in a broad range of situations and life-stages.

(b)

• Provides clear reasons in favour of ONE suitable human resource

strategy to address the business' human resource issues 3

• Provides ONE suitable human resource strategy for addressing the

business' human resource issues 2

• Sketches in general terms human resource strategy/strategies 1 Answers could include –

Suitable human resource strategies in this scenario would include:

− Adopting alternative (perhaps behavioural) leadership style

− Improved job design to encourage employee satisfaction

− Improved training and development of the business’ human resources to indicate that the business values its employees

− Effective used of rewards to minimise staff turnover

− Improved grievance procedures and better access to these grievance procedures for existing staff

(c)

• Makes clear judgement on the business’ human resource management

based on relevant criteria 5

• Makes a judgement on the business’ human resource management based

on relevant criteria 4

• Using relevant data gives examples of the business’ human resource

management performance 3

• Sketches in general terms the business’ human resource management 2

• Provides some relevant information relating to the business’ human resource management

OR

• Interprets one piece of data from the table

1

(23)

While the data in the table indicates that the business’ human resource management at has seen some improvements over the last twelve months, it also shows that the department is still in need of further improvement. A range of human resource strategies need to be implemented in order to ensure these improvements occur.

The data shows that:

− Absenteeism has fallen between 2015 and 2016, possibly indicating improved job satisfaction/employee loyalty. However, this result continues to be higher than absenteeism at competitors’ workplaces

− Staff turnover has improved significantly between 2015 and 2016 indicating staff has developed greater loyalty to the workplace and toward management. Again, the industry average is lower in this area, thus the business still needs to work on improving staff loyalty in order to avoid the additional expenses presented by staff turnover.

− Number of workplace disputes has fallen between 2015 and 2016 which perhaps relates to improved grievance processes. Again this figure remains higher than the industry average.

− Number of workplace accidents has remained lower than the industry average over this period. This is a credit to the implementation of workplace, health and safety standards in the business.

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Question 25 REPORT (20 marks)

MARKING GUIDELINES

Criteria Marks

• Provides why and/or how maintenance operates within the human resource function

• Effectively provides points for and/or against relevant global financial management strategies

• Provides reasons in favour of appropriate global marketing strategies

• Makes effective use of the information provided demonstrating extensive knowledge and understanding relevant to the question

• Presents a sustained, logical and cohesive business report integrating relevant business terminology and concepts

17-20

• Provides characteristics and features of maintenance within the human resource function

• Provides points for and/or against global financial management strategies

• Provides reasons in favour of global marketing strategies

• Makes some use of the information provided, demonstrating some knowledge and understanding relevant to the question

• Presents a logical and cohesive business report using relevant business terminology and concepts

13-16

• Sketches in general terms maintenance within the human resource function

• Provides characteristics and features of global financial management strategies

• Provides characteristics and features of global marketing strategy/strategies

• Includes features of a business report and uses some business terminology and concepts

9-12

• Sketches in general human resources

• Sketches in general terms global financial management strategies

• Sketches in general terms global marketing

• May include some features of a business report and uses some basic business terminology

5-8

• Refers to human resources and/or financial management and/or marketing

• Uses basic business terminology 1-4

(25)

Answers could include the following points–

Answers could include information not specifically drawn from the syllabus which still has validity in terms of the question asked. Answers would need to incorporate the report format and focus on the business situation outlined and the strategies would need to be practical and appropriate.

a. Relevant Global Financial Management strategies:

− Being aware of fluctuating exchange rates and the potential impact of these fluctuations on business transactions

− Monitoring global versus domestic interest rates and being aware of interest rate differentials

− Considering the range of payment methods available in international trade including: payment in advance, letter of credit, clean payment, bill of exchange

− Use of hedging strategies to minimise exposure to international risks

− Use of derivatives as a form of hedging risk b. Relevant Global Marketing Strategies could include:

− Use of global branding (to ensure cost-effective marketing, and global recognition of brand/logo)

− Determine whether standardisation or customisation of marketing mix will better suit the global expansion of this business and its product

− Determining whether customised or standardised pricing will be used across international markets

− Being aware of competitive positioning and where the product/business will sit in foreign markets relative to the business’ competitors

c. Maintenance within the Human Resource function

− Ensuring positive workplace communication

− Fostering positive workplace culture

− Ensuring authentic employee participation

− Providing a range of meaningful benefits including accommodating work/life balance

− Ensuring legal compliance

− Exercising corporate social responsibility

(26)

Question 26 EXTENDED RESPONSE (20 marks)

MARKING GUIDELINES

• Makes a clear judgement on the importance of outsourcing and technology in sustaining a competitive advantage

• Applies relevant case study/studies and contemporary business issues

• Presents a sustained, logical and cohesive response and communicates clearly using relevant business terminology and concepts

17-20

• Makes evident the relationship between outsourcing and technology, and sustaining a competitive advantage

• Uses relevant case study/studies and contemporary business issues

• Presents a logical and cohesive response using relevant business terminology and concepts

13-16

• Provides characteristics and features of outsourcing and technology and their importance in sustaining a competitive advantage

• May refer to case study/studies and contemporary business issues

• Communicates using some business terminology and concepts

9-12

• Sketches in general outsourcing and technology and/or sustaining a competitive advantage

5-8

• Makes limited reference to outsourcing, technology and/or competitive advantage

• May identify case study/studies

• Uses basic business terminology

1-4

(27)

Answers could include the following points–

Answers could include information not specifically drawn from the syllabus which still has validity in terms of the question asked.

Brief overview of competitive advantage

The role of operations management in establishing a competitive advantage via:

− Cost leadership

− Good/service differentiation Outline of outsourcing and technology

Outsourcing and technology are two of the operations strategies which businesses can utilise to attain a competitive advantage

− Characteristics and features of outsourcing

− Characteristics and features of technology (as an operations strategy)

Assessment of role of outsourcing and technology Outsourcing can be utilised by operations to:

− Minimise costs and simplify business operations

− Accessing improved capabilities (of human resources and technologies)

− Focus on core business and improve its effectiveness

− Other strategic benefits particularly related to global outsourcing

All of these reasons for outsourcing will help the business attain and maintain a competitive advantage, both in relation to cost leadership, and also the differentiation of its good/service from its competitors.

Technology can be used by operations to:

− Access the most advanced and innovative production methods (and products) at any point in time

− Improve the quality/excellence of the product created

− Achieve a higher standard of good/service

− Achieve improved speed and accuracy in production (which in turn reduces costs)

− Make productivity gains thus using existing resources more efficiently as a result of the new technology introduced – technology can assist other resources to perform more efficiently e.g. employees

Again, these reasons for implementing technology (leading edge or established) will result in helping the business to attain and maintain a competitive advantage over its rivals. Technology improves the performance of the operations of the business, leading to improved cost effectiveness. Technology (particularly the early adoption of leading edge technology) can secure a business a competitive advantage over others as it may allow a business to be the first to utilise that technology or the first to introduce the market to a new product. This assessment provides broad scope for students to integrate case-study knowledge.

(28)

Question 27 EXTENDED RESPONSE (20 marks)

MARKING GUIDELINES

• Makes a clear judgement on the importance of corporate social responsibility on operations management

• Applies relevant case study/studies and contemporary business issues

• Presents a sustained, logical and cohesive response and communicates clearly using relevant business terminology and concepts

17-20

• Makes evident the relationship between corporate social responsibility and operations management

• Uses relevant case study/studies and contemporary business issues

• Presents a logical and cohesive response using relevant business terminology and concepts

13-16

• Provides characteristics and features of corporate social responsibility and its importance on operations management

9-12

• Sketches in general terms corporate social responsibility and/or operations management

5-8

• Makes limited reference to corporate social responsibility and/or operations management

• May identify case study/studies

• Uses basic business terminology

1-4

(29)

Answers could include information not specifically drawn from the syllabus which still has validity in terms of the question asked.

Brief overview of key concepts

Outline operations management, and also outline/describe corporate social responsibility

Overview of operations processes

Identify and sketch the main features of the operations process, could include exploring:

− Inputs (transformed and transforming resources)

− The transformation process

− Outputs

Aspects of corporate social responsibility

− Differentiating between legal compliance and corporate social responsibility

− Environmental sustainability

− Social responsibility

Implementation of corporate social responsibility

For each of the operations processes, it is possible for management to implement corporate social responsibility and look for opportunities to go beyond what is required by law.

Operations management should seek ways to exercise social responsibility, engage in authentic social justice and implement strategies and policies leading to environmental sustainability, throughout the operations process.

In these ways, operations will be meeting the changing expectations of the public in relation to the role of businesses within our society and world. As societal attitudes change, attitudes within businesses must and do change also. Business managers take corporate social responsibility seriously at an increasing rate. This assessment provides a broad scope for students to integrate case-study knowledge.

(30)

Trial HSC BUSINESS STUDIES 2017 MAPPING GRID

Exam Section Question Marks Syllabus/Course outcomes

Content

Section 1 Multiple Choice

1 1 H4 Operations

2 1 H2 Human Resources

3 1 H4 Marketing

4 1 H2 Finance

5 1 H4 Finance

6 1 H5 Human Resources

7 1 H5, H10 Finance

8 1 H4 Operations

9 1 H2 Marketing

10 1 H4, H10 Finance

11 1 H5, H6 Operations

12 1 H4 Marketing

13 1 H2 Finance

14 1 H5 Marketing

15 1 H2, H3 Human Resources

16 1 H4 Marketing

17 1 H4, H10 Operations

18 1 H2 Operations

19 1 H5, H6 Human Resources

20 1 H3, H5

Human Resources Section II

Short answers

21 10 H4, H5, H6,

H10

Finance 22 10 H2, H3, H4,

H6

Operations

23 10 H4, H5, H6,

H8

Marketing

24 10 H2, H5, H6,

H8

Human Resources Section III

Report

25 20 H4, H5, H7,

H8, H9

Human Resources, Finance, Marketing

Section IV Extended responses

26 20 H4, H5, H8,

H9

Operations

27 20 H3, H6, H7,

H8, H9

Operations