Digital Transformation

(1)

Digital

(2)

(3)

Digital Transformation

Digital transformation

refers to the changes associated with the

(4)

Digital Transformation

Predictive

Analytics

B2B

Data

Monetization

Employee

Engagement

SelfCare

(5)

(6)

B2B

What is b2b (business-to-business)?

On the Internet, B2B (business-to-business), also known as e-biz, is the exchange of products,

services or information (aka e-commerce) between businesses, rather than between businesses and consumers.

(7)

(8)

GMS Cloudline for Telco marketplaces

• About Gordano & GMS

• About GMS Cloudline

• Cloudline webmail (Webspace)

• Features & Technical Information

(9)

About Gordano

Launch of NTMail – The world’s first mail server for Windows NT 3.1 1994 Product suite enhanced for true enterprise capability 1997 Webmail client launched, a commercially viable thin client alternative 2000 Full Outlook integration and groupware capabilities 2003 InfoWorld crowns Gordano as “best exchange killer” 2005 Malware Protection across product portfolio 2007 PC Pro awards Gordano 5 stars 2008 Rationalisation and re-brand of overall product line Gordano acquires Softalk 2010 2011 Creation of Cloudline 2012

(10)

GMS On-Premise Solution Provenance

(11)

GMS Cloudline – a SaaS marketplace solution

• Cloudline is a cloud hosted email messaging service customised for usage by the SMB market

space.

• Multiple hosting options – against public IaaS environments (e.g.: AWS) or owned, in-country

infrastructure.

• Cloudline is optimised for SaaS marketplace deployments – the smaller SMB space is a critical

audience in carrier/Telco markets.

• Cloudline is currently optimised for integration with the bespoke NEC marketplace platform, and

the AppDirect platform. In addition, integrations into and other 3rd _{party SaaS platforms are}

available.

(12)

Cloudline & The NEC Cloud Marketplace

Project

.

Gordano are working with NEC, evolving a SaaS marketplace framework targeted at Telco operators. The NEC Cloud Marketplace is a scalable aggregation platform consisting of a range of business oriented services to be sold to communication service providers (CSPs) and telecommunication operators.

In turn, the operators receive revenue by offering these solutions to their customers easily, quickly and effectively from a single, integrated location.

See Cloudline (white labelled) here: https://www.ocloudsolutions.dz

(13)

Cloudline & The NEC SaaS Marketplace

Project

GMS has worked with NEC to integrate Cloudline into the NEC SaaS/cloud solutions

aggregation marketplace environment. The proposed customer audience in this

context is the (smaller) SMB space. This engagement facilitates:

Reduced operator customer churn by offering valuable additional functionality to an existing

customer audience

Increased customer retention via data/usage lock in

Mitigated operator expenditure for rollout by leveraging existing capabilities from third-party

ISVs

(14)

GMS Cloudline with Ooredoo Group:

Ooredoo Email

Using the NEC marketplace platform, GMS (white label rebranded as Ooredoo Email) has launched in Ooredoo Algeria marketplace, Ooredoo Indonesia is in pre-launch and PTCL (Pakistan) will shortly be offering the a similar solution using the GMS application to their SMB customers.

(15)

GMS Cloudline

• Powerful cloud email for small businesses

• Strong Outlook integration

• Fully featured, multiple language webmail

• Supports mobile requirements

• Industry leading virus and spam protection

(16)

Cloudline Deployment Benefits

• Revenue share flexibility

• Pure email core competency

• 3 month, no cost hosted trial

• Strong groupware and collaboration capabilities

• Multi-device access

• Hosted or in-country deployment

• Consumption model for ActiveSync licensing

• Agile development with product IP control over

(17)

What are the GMS Cloudline Features?

• Email • Calendaring • Contacts • Tasks • Notes • Sharing • Groupware • Webmail • Instant messaging

• Virus and Spam protection

The primary method of accessing Cloudline is via the highly functional webmail client, through your marketplace or directly from your web

browser.

Cloudline is optimised for usage with Outlook. Many sharing and groupware capabilities are available from both Outlook and Cloudline webmail client.

Email is available on you mobile device – almost all devices are supported, you can use the

native email mechanism on you device to access email.

(18)

Using GMS Cloudline

To use Cloudline all you need is a standard web browser…

Cloudline is optimised for Outlook to provide the best possible groupware

experience, other client types are supported…

Smart devices (phones and tablets) can connect with native IMAP client and

ActiveSync.

(19)

Cloudline Webspace - A next-gen webmail client

(20)

Industry leading virus and spam protection

Anti-Virus Advantages

• Multi-engine platform • Zero-Hour detection • Effective file processing

• Multiple data-driven heuristics proactively protect against new threats

• USB infection detection blocks malware from external devices

• Incremental updates are small and load quickly without interrupting work

• Standard updates made available at least daily

Anti-Spam Advantages

• High detection rate - block more than 97% of spam threatening email users

• Low false positives protects against all types of spam with any content, in any location, format or language including image-based and double-byte languages

• Real-time protection against spam

• In addition to SMTP stream scanning, GMS Anti-virus scan at all points of access

• Tightly integrated with core GMS services • Minimal bandwidth and CPU requirements • High performance

(21)

Cloudline: Technical Information

• Linux/NT email server • AJAX webmail client

• All points SSL/TLS Encryption • IMAP, POP3, SMTP & HTTP • Auto Responder Support

• Microsoft Outlook Integrated • Free/Busy Lookup

• IMAP IDLE for native support for wireless

email access

• ActiveSync enabled for wireless

calendar/contact access

• Generous mailbox capacity • Built in Phishing Protection

• Zero Hour & RPD Malware Protection

(22)

Cloudline Roadmap (near term)

2015/2016

• Enhanced groupware and mobility options – continued improvements in the ActiveSync protocol will mean increased performance

of groupware functionality for Outlook.

• Webmail enhancement (responsive technologies) – Webspace (the next iteration of the Cloudline webmail client) is a critical

component in providing cloud based services. Webspace will become increasingly UCC-centric, enabling a single data view of

multiple, integrated, third-party cloud services. Webspace combines contemporary UX and design and extensibility options, providing an optimal experience on tablets, PCs and smartphones.

• Ongoing integration of cloud accessed services, e.g.: personal cloud (storage) – using the marketplace environment as a model,

Webspace will integrate carefully selected services that complement email. Services such as cloud storage, video conferencing, cloud backup, and SMB social media platforms all represent relevant email augmentation options.

• Multiple marketplace implementations, using proprietary and open standards platforms.

(23)

Why cloud email?

(24)

(25)

What is eInspector?

eInspector is a customizable mobile solution to automate internal

processes of incident reporting/inspection, assigning, and tracking.

eInspector Solution Components

• Mobile application

• Web Interface

• A work flow engine

B2B - eInspector

(26)

eInspector Features

Features List

• Utilizing mobile technology to report real-time incidents

• Ability to track incidents and their statuses

• Transparent flow of incidents through Workflow integration

Differentiating features

• Utilizing mobile device GPS to capture incident location

• Integration with Maps to pin point incident location

• Content is compressed before sending to the server (performance, cost)

B2B - eInspector

(27)

eInspector Concept

(28)

Incident reporting through the mobile app

• The mobile app user logs to the

app and reports an incident they

see.

(29)

Incident reporting through the mobile app

Application Home Screen

(30)

Incident reporting through the mobile app

• User chooses to submit an incident.

• The user describes the incident and can

include an audio description.

• The user associates ‘evidence’ of the

incident, comprised of photos and a video.

• The app captures and sends along the

mobile GPS location.

• The incident is uploaded to the server

(31)

Work Flow to Track Issues

Once uploaded to the server, the incident goes through a tracking work flow.

(32)

Work Flow to Track Issues - Verification

• An assigner

verifies the

incident as a first

step.

B2B - eInspector

(33)

Work Flow to Track Issues - Verification

• The assigner would

be able to see the

incident location on a

map based on the

GPS info captured

from the initiator’s

device.

(34)

Work Flow to Track Issues - Assignment

• The assigner assigns the incident to a handler.

B2B - eInspector

(35)

Work Flow to Track Issues - Handling

1

• The handler receives a notification

on their mobile device that an

issue was assigned to them.

(36)

Work Flow to Track Issues - Handling

(37)

Work Flow to Track Issues - Resolution

• After inspecting/handling the

issue, the handler resolves the

issue and can upload resolution

photo evidence, as well as an

audio description.

(38)

Work Flow to Track Issues - Resolution

(39)

History keeping

• A history of (resolved) incidents is kept

(40)

Thank You

The copyright in this work is vested in ITWorx, and the document is issued in confidence for the purpose only which it supplies. It must not be reproduced in whole or in part or used for tendering or manufacturing purposes. No information as to the contents, graphics or subject matter of this document, or any part

thereof, arising directly or indirectly will be given orally or in writing or communicated in any manner to a third party, without the prior consent in writing of ITWorx