customer contact
Analysing customer contact sequences of private customers during the pre- purchase phase for automobiles in Germany
7
Which cultural and structural characteristics of a Customer Contact Centre contribute to the citizens’ perceived service performance?
70
Exploring the direct and indirect effects of emotional intelligence and frequency of customer contact on organisational citizenship behaviours among hotel employees in Mexico
35
Informing Science: The International Journal of an Emerging Transdiscipline
8
A Survey on Management of Software Engineering: Causal Relationship on Independent Vendors in Japan
6
Organizing for servitization : examining front and back end configurations
38
Predictors To Individual Market Orientation: A Study Of Indian Financial Organizations
7
Impact Of Customer Relationship Management On The Performance Of Banks- A Study Of Selected Private Sector Banks In India
5
How may I help you? An ethnographic view of contact-center HCI
16
E-Banking security and organisational changes. An action research study.
143
Discretion and complexity in customer focused environments
10
Impacts of agglomeration on call centre operations: evidence from North West England
34
The development of the Queue Management System that prioritize handicapped person
10
i 58 sr Phone User’s Guide
228
i 90c Release 2 Phone User’s Guide
232
A STUDY ON CUSTOMERS’ PREFERENCE OF ORGANIZED RETAIL OUTLETS IN TAMILNADU
6
CRM and Business Performance
6
Multi body Dynamic Analysis of Wind Power Gearbox
10
Explaining Levels of Customer Satisfaction with First Contact with Jobcentre Plus: results of qualitative research with Jobcentre Plus Staff
117
EFFECT OF CUSTOMER RELATIONSHIP MANAGEMENT STRATEGIES ON CUSTOMER LOYALTY OF THREE STAR HOTELS IN MOMBASA COUNTY, KENYA
29