Customer Orientation
Competitiveness of firms, performance and customer orientation measures – empirical survey results
... to customer orientation, performance and competitiveness of fi ...measuring customer orientation of surveyed fi rms and between these factors and level of fi nancial ...of customer ...
8
Customer orientation and innovation : a comparative study of manufacturing and service firms
... of the similarities and differences between service innovation and manufacturing innovation. Two key firm resources, supplier collaboration and technological capability, are proposed as mediating variables in the ...
42
Customer orientation in highly relational services: antecedents and consequences
... On the one hand, an important goal of this research was to address the practitioner’s perception of the customer orientation of service employees (COSE). To do so, a series of qualitative interviews were ...
211
Service workers' job performance : the roles of personality traits, organizational identification, and customer orientation
... This study has several limitations that suggest important future research avenues. First, the sample is from inbound service-oriented call centers. There are some unique working characteristics of employees working in ...
49
CUSTOMER ORIENTATION IN THE ZIMBABWE STEEL MANUFACTURING SECTOR: DOES BUSINESS PERFORMANCE DEPEND ON IT OR IS IT VICE-VERSA?
... says customer centrism requires ...of customer needs and responsiveness to the market requires a huge ...a customer centricity model comes at a ...that customer orientation does not ...
11
IMPACT OF CUSTOMER ORIENTATION OF SERVICE PROVIDERS ON SERVICE PERFORMANCE: EMPIRICAL STUDY OF J&K TOURISM SECTOR
... defines customer orientation as the ‘‘degree to which the business unit obtains and uses information from customers, develops a strategy which will meet customer needs, and implements that strategy by ...
10
Effects of Internal Marketing on Customer Orientation Behaviour of Selected Hotels’ Employees in Nigeria
... integration, customer orientation, marketing-like approach, job satisfaction, empowerment, and employee motivation, quality of service, employee development, and vision of the organization, strategic ...
21
THE RELATIONSHIP BETWEEN THE PERCEPTIONS OF MANAGER'S SKILLS WITH THE COMPONENT OF TOTAL QUALITY MANAGEMENT (TQM) WITH AN EMPHASIS ON CUSTOMER-ORIENTATION AND SELF-ASSESSMENT
... In another research, examines the relationship between teachers' preparedness to implement total quality management and organizational culture and effectiveness of secondary school principals. Results showed that TQM can ...
8
Customer Orientation in the Airline Industry: A Comparison between Travelers and Airlines
... enhance customer orientation within the airline ...market orientation that increases the knowledge of customers’ ...market orientation shouldn’t be considered as a marketing function ...
11
Do Customers All Respond The Same? Generational Differences on Customer Orientation and Satisfaction.
... by customer orientated employees are treated with suspicion, thus decisions made regarding a service is based on their knowledge and other information search for which evaluation of the service is not affected by ...
16
The Effect of Internal Marketing on Employees' Customer Orientation in Social Security Organization of Gilan
... AND CUSTOMER ORIENTATION , BETWEEN internal MARKETING AND ORGANIZATIONAL COMMITMENTS , BETWEEN ORGANIZATIONAL COMMITMENTS AND CUSTOMER ORIENTATION AND ALSO ORGANIZATIONAL COMMITMENTS HAS ...
7
DETERMINANTS OF INTERNAL BRANDING FOR CUSTOMER-ORIENTATION
... with customer orientation and why it should be ...the customer see the organizational values when committed employees uphold it even before the senior leaders have seen ...to ...
13
The Service Orientation and Employee’s Customer Orientation in Public Services Organizations
... measuring customer satisfaction and customer orientation, linking employee evaluation, reward systems and organisational performance indicators system (Paalberg, ...employee customer ...
18
Role of Customer Orientation on Customer Loyalty in the Hotel Industry in Kenya
... Customer orientation had a positive effect on customer loyalty in the hotel industry in ...increased customer loyalty in the hotel ...that customer orientation encompasses the ...
8
The Synergistic Impact of Customer Orientation and Supplementary Services on Competitive Advantage and Organizational Performance (Pilot Survey)
... are customer orientation, information, financial consultation, banking procedures, customer service, security and trust, exceptions, bank statements and notices, banking transactions, competitive ...
15
Customer Orientation of Service Employees (COSE), Service quality and Customer satisfaction
... employee’s customer and service orientation on customer’s perceptions of service evaluation is an important area of ...the customer orientation of employees in general and service employees in ...
8
The mediating roles of personality and job satisfaction on internal marketing and customer orientation in the Nigerian Banking Industry
... underlying customer satisfaction and profit maximization without considering the impact on the employee orientation towards the satisfaction of the customers and banking sector (Olagunju, ...including ...
68
Understanding Customer Relationship Management: The Implications of CRM Fit and Customer Orientation
... model, Customer Orientation is included. Customer orientation has been seen as one of the three components of market orientation ...market orientation has long been observed and ...
5
THE ROLE OF LOYALTY DIMENSIONS IN CUSTOMER ORIENTATION PROCESS FOR NEW ENTERPRISES IN TOURISM INDUSTRIES OF IRAN
... The customer is the only profitable resource of companies in present and future, but, anyway, a good customer who makes more profit is always possible to get ...
9
Social Insurance Service Quality Surveys as a Customer Orientation Strategy
... The aim of this study was to determine the level of insurance services quality provided to customers using the services of SII and ASIF. Systematically conducted research will improve the work of surveyed institutions ...
9