e-government service

Top PDF e-government service:

How to increase the use of e-government service among Chinese elderly people

How to increase the use of e-government service among Chinese elderly people

47 intention to use the e-government service. However, they are not skilled enough to use it independently. Unless they get help to obtain the e-government services. The link between “traditional literacy” and “internet skills” has found support in previous literature (Van Deursen & Van Dijk, 2014). Interestingly, “traditional literacy” and “internet skills” are negatively related to “perceived ease of use”. Van Deursen and Van Dijk (2014) have proven that “traditional literacy” is a pre-condition for the employment of internet skills. According to Davis (1989), system acceptance will not appear if users do not perceive a system as useful and easy to use. The expectation is that a person, who has high level of literacy and internet skills, experiences the use of e-government websites as easy. But this study did not show this expectation. A possible reason could be that the majority of the Chinese elderly people are helped by family members, which is similar to Dutch elderly people (Onderzoek Blauw, 2013). As a consequence, they do not need to have good command of Dutch and internet skills to access e-government service. There is a possibility that Chinese elderly people will never learn how to use the e-government independently. This also means their fulfilment of obligation as citizen and their participation in digital citizenship depend on other people’s help.
Show more

77 Read more

E-government service model in improving e-services for Ministry of Higher Education and Scientific Research in Yemen

E-government service model in improving e-services for Ministry of Higher Education and Scientific Research in Yemen

As a summary , the current e-government service implementation in the Ministry of Higher Education and Scientific Research (MoHESR) has some limitations and weaknesses such as the website is poor of information needed to citizen ,services provided are limited and no online interaction services are provided (still using manual forms).In addition, this study will explore more on the problem and limitations in MoHESR current e-government service implementation and then propos the most appropriate e-government service model in order to overcome all the limitations and weaknesses.
Show more

25 Read more

An Adaptation Of The Balanced Scorecard For E-Government Service Delivery: A Content Analysis

An Adaptation Of The Balanced Scorecard For E-Government Service Delivery: A Content Analysis

As time goes by, that finding could change because the high cost associated with the earliest stage of the website’s use by CVSOs to serve veterans will decrease. This decrease will result from a different group of veterans who might be comfortable using the Internet. Therefore, the digital divide gap between veterans will be small in terms of using the Internet and make them more self-sufficient as far as using technology. Finally, the results also show that to increase e-government service delivery performance, veteran self-service needs to be promoted on websites. Then, e-government service delivery will free up CVSOs and allow them to focus less on routine tasks that could be easily handled by websites.
Show more

8 Read more

E-Government Service Quality Based on E-GovQual Approach Case Study in West Sumatera Province

E-Government Service Quality Based on E-GovQual Approach Case Study in West Sumatera Province

Thus the results of frequency analysis of responses can be said the majority of the respondents agree that in general the e-Government service has a good quality in term of efficiency, trust, reliability, citizen support, content & appearance of information and functionality of interaction environment. In other words, it could be said that the service provided by e-Government was quite efficient and easy to use for citizens to interact with. Most of citizens also has no doubt to the security of data transaction occurs during online process. The quality of e-Government service provided bring the trust of citizens of accurately and on time delivered services. Besides, highly support from government officer was given to user’s need related to services. The quality and appearance of information indicated that the website of e- Government was designed properly and fulfill the information needs of citizen. The e-Government also could provide the citizens get more connected, easier to communicate and interact with government.
Show more

6 Read more

E-government service security model Nusajaya ICT Centre

E-government service security model Nusajaya ICT Centre

The implementation of e-government service security framework is considered as one of the most important elements of government policy. It is designed with an aim of protection mechanisms for the government transactions over the Information Communication Technology (ICT). For several decades, governments have increased their level of protection for enhancement of efficiency and effectiveness on the functions. Therefore, security is still the key demand with high expectations of government to promote their defense systems to both internal and external threats in near future.
Show more

21 Read more

A Cloud-Based Data Integration Framework for E-Government Service

A Cloud-Based Data Integration Framework for E-Government Service

In this paper, we propose a framework to build an integrated database with the aim of establishing information environment to achieve complementarity between disparate sectors of the government. The proposed framework consolidates data from heterogeneous and disseminated sources into a unified repository as in data warehousing and provides users with a consolidated view of these data. In this framework, data are integrated from several governmental sectors such as utilities, financial, healthcare, civil and legal sectors in order to deliver different e-government services. Moreover, the framework can be exploited for decision-making and solve some critical problems for state government such as determining the people who deserve financial aids and backing from the government.
Show more

11 Read more

Evaluation of e government service in Jordan : providers' and users' perceptions

Evaluation of e government service in Jordan : providers' and users' perceptions

The second stage Interact (56%) of the e-services have this stage, where communication between the service provider and the users begins, in our evaluation of the previous e- services, we found that some organizations provide partial Interact o f e-services, where the users can communicate online with the service provider by downloading basic forms or documents, but they cannot submit the forms online. Beside, there is no confirmation of status, and users receive the details of any outstanding issue through offline resources. In addition, some interactive tools are available online to respond to queries, but off-line means are still important sources of information and guidance, like for example responding to complaints or suggestions. This kind of Interact is found in: Driver and Vehicle Licensing Department; Borders and Residence Department; Jordan Food and Drug Administration; Ministry of Education; Housing & Urban Development Corporation; and Civil status and Passport Department. However, other organizations provide full or complete Interact, where there is a reasonably complete set of interactive tools to respond online to queries, in addition, users can submit a full range of information relating to any issue that needs confirmation of status, and receive online response to their submission. Users can also complete and submit forms online, as in the following e-services: Department of Lands & Survey, Greater Amman Municipality, Civil Service Bureau, Ministry of Higher Education and Scientific Research, Department of Income & Sales Tax, Customs Department, Jordan Investment Board, Companies Control Directorate, and again the Ministry of Education that has full as well as partial Interact facilities.
Show more

250 Read more

Importance of service integration in e government
implementations

Importance of service integration in e government implementations

The revolution in information and communication technologies, in general, and the internet in particular, has attracted the private sector to exploit these benefits by adopting what is known as electronic commerce with the goal of affording better services to the customer in much faster and easier procedures without any kind of consideration of the time and place. This boosts the demands of the citizens that their governments should follow the steps of the private sector to provide public services with the same level of services' effectiveness and efficiency [1] [2] [3]. Nevertheless, it is clear that the citizens' requests in addition to the need of governments to improve their services to the same level of the private sector encouraged governments to adapt the ready- made models implemented by the private sector and reapply them to the public sector to bring what is known as electronic government to life [4] [5]. Many researchers have dealt with e- government subject in order to understand and explain its definitions, objectives, benefits, challenges, and the principles of successful implementation. Therefore, the focus of this paper is to understand the importance of service integration and its role in e-government implementations. The subjects of the paper are structured under the following major headings: e-government definitions, e-government objectives, successful e-government, service integration, maturity models and role of service integration in e-government. Finally, a model that clarifies the importance of service integration in e-government implementations is proposed.
Show more

7 Read more

DUBAI E-GOVERNMENT AS A CASE STUDY

DUBAI E-GOVERNMENT AS A CASE STUDY

draw a comprehensive self assessment plan that can be used to evaluate the DEG current and future e-Services. This plan was carefully drawn after a thorough investigation of the quality standards of the e-Services of e-Governments and other IT services worldwide. This plan represents the core of the DEG Gap Analysis that is conducted by the authors of this project under the full cooperation of the DEG officials. Eleven different categories of service management were evaluated; six of them under Service Support and the other five under Service Delivery. DEG scored fairly well in the Service Support with a score of 81.5%. Prerequisites, Management Intent, Process Capability, Internal Integration, Products and Quality Control requirements of ITIL Service Support are satisfied by Dubai e-government. Service Desk, for instance, has achieved level 4.5 but failed to achieve level 4. Therefore the recognized level is set to 3.5. Similarly, Problem Management has achieved level 4.5 but failed to achieve level 4. Little work is required to raise these two categories to level 4.5 and hence raise the overall score to 88.9%.
Show more

6 Read more

Web Presence, E-Government and E-Accessibility. Local Government Capability of Providing E-Government Services in Albania

Web Presence, E-Government and E-Accessibility. Local Government Capability of Providing E-Government Services in Albania

Based on the PMO No. 202/2005, are set the minimum criteria with regard to the layout and the required information published to the central government institutions. Similar requirements and specifications should be defined for the LGU, especially in order to define the minimum information required for the services offered at local level. Moreover, including e- Government Service Provision at Local Government level in the National Strategy on Decentralization would enable a smooth transition of this process and to increase use and trust.
Show more

14 Read more

Fuzzy Expert System to Evaluate the Quality of Service Provider in the Implementation of E Government

Fuzzy Expert System to Evaluate the Quality of Service Provider in the Implementation of E Government

[7] Performed an assessment study in a holistic manner which could address the expectations of all the project stakeholders. A broad assessment framework model which could give a direction to the assessment and learning’s which can go back into the project is proposed. [8] Studied that there are three kinds of situations that require evaluation in e-government. One is the e-environment; second is evaluating the performance of an e-government programme or project; and third is the overall impact of e-government on general government functioning, economic development and citizen servicing. Accordingly, three respective approaches of evaluation such as: E-readiness assessment of states or region, Hierarchy of measures taken by the e-government programme or project, Overall impact of e-government is required. [9] Concluded that evaluation of e-government should focus on four domains of e-government: e-services, e- management, e-democracy and e-commerce. Unfortunately, many decision-makers and researchers concentrate only on the provision of electronic services and consider participation as an unnecessary complexity cost factor. [10] Presented a quality ontology that formalizes all the knowledge needed for the realization of a multi-perspective and adaptive evaluation of e-government services. Different perspectives are taken into account and the mappings between them are defined using the presented ontology, enabling a comprehensive and holistic view of e-government service quality.
Show more

7 Read more

Quality in E-Government Accounting Services: A Model of Relationships between E-Service Quality Dimensions and Behaviors

Quality in E-Government Accounting Services: A Model of Relationships between E-Service Quality Dimensions and Behaviors

Most prior research focused on the relationship between e-service quality, customer satisfaction, and behavioral intention, which included word-of-mouth communication, revisiting the site, and purchase intentions (Gounaris et al., 2010). There were also some studies revealing the relationship between trust, satisfaction and e-loyalty (Lim, 2015; Ladhari & Lecrec, 2013). Within the context of accounting, some studies examined the e-service quality dimensions and satisfaction in relation to accountants. For example, a study conducted with 351 certified accountants found that some dimensions of e-service quality such as empathy, tangibility and convenience contributed towards their satisfaction (Carlos, Macedo, & Monteiro, 2007). With regard to e-government service quality, several studies were conducted recently (Papadomichelaki & Mentzas, 2012; Sá, Rocha, & Cota, 2016a; Sá, Rocha, & Cota, 2016b; Janita & Miranda, 2018). However, some of these studies were done in Turkey (Kurfali et al., 2017; Uyar, 2010; Dinc et al., 20XX). Based upon the literature mentioned above, the following hypotheses were proposed for the present study:
Show more

16 Read more

Study the Evaluation System about E government Quality of Service Based on the Customer Perception

Study the Evaluation System about E government Quality of Service Based on the Customer Perception

YUNNAN company, In this chapter, we mainly make analysis on factors affecting OA&M service quality. Firstly, combining with the theory foundation in chapter 2, we make research on factors affecting service quality from 2 dimensions (service expectation and service perception). Secondly, combining with the status analysis on OA&M service quality of telecommunication enterprise, we conclude the quality assessment system applicable for e-government service quality of telecommunication operator from four aspects: network factor, service process factor, collaboration factor and resource allocation factor (see following table), and lays foundation for the establishment of e-government service quality evaluation system. Due to the complexity of evaluation, tself and the indirect benefits generated add the difficulty of e- government evaluation, so we need continue our research further in the future
Show more

5 Read more

E Government Adoption in Developing Economies: A G2B E Government Perspective

E Government Adoption in Developing Economies: A G2B E Government Perspective

The government of Ghana in 2014 initiated an e-government service (e-Tax) to boost its Tax operations. With e- government, citizens and businesses are able to exploit Internet technology to improve convenience, accessibility and quality of interactions with the government. Within the government, business processes can be automated and knowledge can be managed efficiently, thus, improving the speed and quality of policy development, coordination and enforcement. The purpose of this paper is to examine the awareness and adoption of the e-government services by private businesses in Ghana. To achieve these, this research undertook an empirical examination of the awareness and adoption of the e-Tax service amongst businesses in Ghana. A framework consisting of environmental factors, user attitude, and access to ICTs was employed to provide insights of the adopters and non-adopters of the e-Tax e-government initiative. The data on these variables were collected using a self-administered questionnaire. The study sampled 212 businesses in Ghana and use partial least square method to analyze the data collected. The findings revealed that businesses located in the urban centers are more likely to be aware of, and adopt e-government services. The study also found that a business’s trust and perceived ease of use of the GRA e-taxpayer portal has a significant impact on their attitude towards the adoption of e-government services. This study offers substantial contribution to various stakeholders including the government agencies that might want to understand the factors that influence the use of an e- government service.
Show more

5 Read more

Predictors of E-government Services Adoption: A Case Study of Russian Students in China

Predictors of E-government Services Adoption: A Case Study of Russian Students in China

The conduct of this study is significant because it is one of the major studies which focus on non-citizens within a country with regard to e-government service adoption. The majority of e-government adoption research have mostly focused on the citizens of the specific country but this currently study seeks to go beyond the citizen-country- specific e-government adoption studies. The provision of public services by Government and its agencies is not only meant for the citizenry but also non-citizens who reside in such a country for work or study. This in effect means that the adoption and implementation of e-government services by Government should be designed to meet the service quality expectations of non-citizens too. Hence this study would seek to examine factors influencing Russian students in China to use e-government services in China. The outcome
Show more

8 Read more

Towards effectiveness of integration and interoperability of one-stop e-government portal

Towards effectiveness of integration and interoperability of one-stop e-government portal

This work presents hybrid architecture for e- government integration and interoperability. As a result, the architecture helps to improve one-stop e- government portal effectiveness. The proposed hybrid architecture comprises a centralized one-stop e-government portal (1EGP), distributed e- government application provider (EGAP), and distributed e-government service providers (EGSP). 1EGP centralizes all e-government applications in a single place so that portal users can access all online services in the portal. The EGAP is responsible to provide e-government application (EGA) to be hosted in 1EGP. EGA is distributed application provided at the level of a ministry. Therefore, there are 24 EGAPs if all 24 ministries in Malaysia participate as EGAP. Furthermore, EGA is a centralization of EGS in a ministry that is provided by respective departments under the ministry. For example, Education Ministry EGAP centralizes all education- related applications under it hosting server. EGA is built from composition of distributed e-government services (EGS) while EGSP is responsible to provide EGS for EGAP.
Show more

14 Read more

Web-Based For Successful E-Government Adoption: The Jordan National E-Government Portal

Web-Based For Successful E-Government Adoption: The Jordan National E-Government Portal

The purpose of this study was to investigate the factors affecting the adoption and use of e-government services in Jordan and, more specifically, to explore the role of website quality and website design as an important factor on the adoption of e-government services. This study hopes to provide information of e- government services to the Jordanian government for future policy planning purposes to enhance the services of e-government. The knowledge from Jordan's experience in implementing e-government could also be used by other nations aiming to embark on similar initiatives. Similarly, this study could benefit consultants and e-government service vendors to design and develop solutions that enhance the effectiveness and efficiency of e-government service that will drive e-government uptake among businesses.
Show more

11 Read more

ICT APPLICATIONS AND SERVICE QUALITY OF GOVERNMENT SERVICE

ICT APPLICATIONS AND SERVICE QUALITY OF GOVERNMENT SERVICE

Bakhtiari (2007) noted government services can be considered as high quality and excellent if a high degree of satisfaction has been received by people as well as people consider government services as high quality if it is easy to find out, simple to use and responsive to their needs. However, Teicher et al. (2002) stated that in the previous years, government organizations had paid little attention to service quality or responsiveness to clients. In this competitive world, people expect quick services and they do not expect to give same information multiple times and go here and there to get works done. People think this is waste of time and money. Bhatnagar (2000) has pointed out that ICT applications focus on automating the process of delivering services to citizens and it brings transparency. The use of ICT can shorten queues and waiting times at collection counters, improve accuracy in billing and accounts receivable and provide immediate proof of payments to citizens. As Iqbal (2002) pointed out that the government service of Sri Lanka is in a pathetic view, because the incessant political interference. Besides this, the lack of proper training, dedication, attitudinal orientation, absence of adequate motivation, not using proper technology and, last but not least, inadequate remuneration, are contributory factors. When the government service fails to perform a good service, the people‟s feelings on the service of the government become passive. Daily Mirror, (2007) reported that “This is a wonderful opportunity for government, ICT champions to learn from international expertise, as well as share their experiences”. Withange (2003) stated that e-Government is all about citizen-centric governance and it was started under the e-Sri Lanka programme. With this, government sector is started to modernize and public administration also begins to reforms with ICT applications. These changes cause to improve the government service.
Show more

20 Read more

E Government Partnerships Across Levels of Government

E Government Partnerships Across Levels of Government

479. Creating the right conditions for successful e-government development in the public sector is closely linked to the significance of creating the right conditions for a fruitful and trusted partnership across levels of government despite political, managerial , and legal barriers for such partnerships. An important feature of e-government is that being a recent, non consolidated policy area, the necessity for learning is higher and flexible arrangements appear to work best.

18 Read more

DIGITAL INDIA AND INDIAN ECONOMY

DIGITAL INDIA AND INDIAN ECONOMY

Today, we can’t visualize our life without technology. In the 21 st century, one of the most important technologies is the power of the digitization. The system, which allows individuals to communicate globally. Digital India is a programme to transform India into a digital society and knowledge economy. It was launched on July 2, 2015 to ensure that government services are made available to citizens electronically by improving online infrastructure and by increasing internet connectivity or by making the country Digitally empowered in the field of technology. It consists of three core mechanism as follows:
Show more

6 Read more

Show all 10000 documents...