Electronic service quality (e-SQ)
Investigating the Effect of Electronic Service Quality on Customers Trust to Retailers
... that electronic service (e-service) might be the key to long-term advantages in the digital times, and e-service quality is becoming even more critical for companies to retain and ...
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Assesing the Electronic Service Quality using E S Qual and Importance Performance Analysis Combined Method
... conventional service quality itself has been researched and developed many ...times. Service Quality itself is one of the critical factors of a successful service provider, because of ...
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THE IMPACT OF ELECTRONIC SERVICE QUALITY ON CUSTOMER SATISFACTION IN THE BOTSWANA COMMERCIAL BANKING SECTOR
... defined electronic service quality as the extent to which a website facilitates efficient and effective shopping, purchasing and delivery of products and ...services. Electronic service ...
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Electronic Service Quality of Malaysia Airline Industries (Low Cost Carrier) and The Impact on Customers Perceived Service Value
... a service or product will create value for them (Kuo, Wu, and Deng, ...the service or ...the electronic service quality of various personal characteristics such as age, and income may ...
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Electronic Service Quality of Iranian internet banking
... All dimensions of the e-SQ - efficient and reliable services, fulfilment, security/trust, site aesthetics, responsiveness/contact, and ease of use – were rated high in term of delive[r] ...
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An electronic service quality transactional model of attraction, trust and loyalty for interactive healthcare portal
... outcome quality of the interaction with a service provider’s electronic ...the quality of their services and offers competitive advantages (Herington and Weaven, ...
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ESQ-SAT-BI Model: Moderating Influences Of Customer Demographic & Psychographic Traits
... of electronic service ...of electronic service quality of respondents Tukey HSD Post Hoc analysis was performed for the demographic variables of AGE and it was discovered that the ...
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The Relationship between Service Quality, Customer's E-Satisfaction, and Overall Quality of Electronic Services with Airline Tickets Online Purchase Intention
... e-service quality and customer purchasing ...secure electronic payment systems and Establishing effective mechanisms to track customer’s shopping and making the customers sure which their recorded ...
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The Investigation and Measurement of Zahedan Islamic Azad University Electronic Services Quality
... the quality of the received ...high quality educational facilities and services. The medium of the electronic service providing for the university is the website, which all the services have ...
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Effect of E Service Quality on Repurchase Intention: Testing the Role of E Satisfaction as Mediator Variable
... measuring service quality and the possibility of customers continuing to use the service in the future (Archana and Subha, ...the electronic service quality variable had a ...
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LEGAL PROCEDURE AND STATUS OF ELECTRONIC SIGNATURE FOR SERVICE QUALITY IN NOTARY PUBLIC’S OFFICES: IRAN AND FRANCE
... of electronic signature in Iranian notary public’s offices is limited to obtain the unique identifier for the deed established by the notary in order to create an authentication code at system of the State ...
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Online Business Security Systems pdf
... It is also becoming a subject of critical importance to on-going technologi- cal agenda within academia and industry. This is also expressed in the works of Keen and Mackintosh (2001). Software agents are also growing in ...
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Evaluating Banking Service Quality From Customer Perspective In Pondicherry
... higher quality due to an increase in competition, keeping durability, sustainability and their ...services quality is one of the important issues of analyzing the evaluation of banking services ...
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THE IMPACT OF ELECTRONIC BANKING SERVICE QUALITY ON CUSTOMER SATISFACTION
... (2012), electronic banking is the utilization of the Internet as a remote supply channel for providing services, such as opening a deposit account, transferring funds among different accounts and electronic ...
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Study on e-government services quality: The integration of online and offline services
... Chinese citizens generally have high trust on official information on government websites; in this case, it becomes particularly important for the government to make information presentation and information content open ...
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Electronic Reminders to Improve Medication Adherence in Diabetes: A Quality Improvement Project
... patients quality of life and decrease the complications associated with this illness but also to help healthcare organizations better manage ...healthcare quality for this ...
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Implementation of Quality of Service using Geographic Opportunistic Routing in WSN
... Wireless sensor networks (WSNs) are used for various applications like environment or habitat monitoring, home automation, and traffic control etc. A typical sensor network consists of spatially distributed sensor nodes, ...
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Once Over Attribute Disparity in Private Sector Banks –with Special Reference to TMB
... of service generating ...customers quality, safe and economic services, the tourist organization, the hotels, the communication organizations and many others are found studying the problems of marketing ...
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Considerations in designing is services quality (ISSQ) assessment
... Use Service are divided into three based on the service being served: (i) Application Services reflect on software applications used such as billing systems, accounting packages, online reservation systems ...
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Factors of Service Quality and Service Recovery Quality of Online Retailers
... An extensive content analysis of 111 women apparel selling websites based on efficiency, options made available during browsing, search engine provided, alternative ordering methods, fulfillment, payment options, ...
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