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Mobile banking and performance of commercial banks in Kenya

Mobile banking and performance of commercial banks in Kenya

The setting of this study was Kakamega town where banks operating in the town were studied. To attain this, the banks perceptions and attitudes towards mobile banking, and its effects on performance on financial and customer based measures were assessed by administering questionnaires to the customer service and operations staff. Various journal articles, print media articles, and books were reviewed to provide findings of previous work on the area of study. This study was correlational in nature as it sought to fully describe all the key variables under study and establish the relationship among the variables. A structured questionnaire was used to collect data. The collected data was analyzed by inferential statistics where Pearson’s P
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Mobile Banking: evidence from Portugal

Mobile Banking: evidence from Portugal

This qualitative study has identified the key factors influencing customer decisions to adopt Mobile Banking in the context of a multi-channel service offering. The findings served as the basis for the development of a model that attempts to structure the determinants on intention to use Mobile Banking services, since the findings suggest that a bigger percentage of Portuguese customers still prefer the Internet Banking channel, and that banks have a more potential market to develop on the mobile channel. Rather than concentrating efforts on improvements to each channel in isolation, it is important to understand and improve the contribution of each channel to customer satisfaction within the overall banking service offering.
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The Adoption Of Mobile Banking Services Among Banking Users In Klang Valley

The Adoption Of Mobile Banking Services Among Banking Users In Klang Valley

3 launched in Malaysia since year of 2006, the bank is still not able to make customer use of the system and remained unnoticed by customer (Norzaidi et al., 2011). According to the payment system report by Bank Negara in 2010 show that the number of mobile phone user is very large, but the mobile banking penetration accounts only 3.1 percent. Through this statement it can be conclude that people using mobile banking in themarket is still minority. Many banks around the world begin to offer mobile banking services to the customer, but utilizing this service still limited (Matsmak et al., 2013). Same situation happen in other countries like Saudi Arabia, Jordan, Iran, and Taiwan, even wireless services increase quickly, the use of mobile banking is much lower expected and smaller adoption in comparing to other services (Yu, 2012; Al Mashagba and Nassar, 2012).
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The value perspective to adopt mobile banking

The value perspective to adopt mobile banking

The most widely accepted definition of the perceived value is Zeithaml’s (1988, p. 14) definition, that is, “the overall assessment on the product (or service) utility determined by customer’s perceptions of what is received and what is given”. In services, perceived value involves the comparison of what he has to give up (i.e., sacrifices) and what one is getting (i.e., benefits) to receive the service (Choi et al., 2004). Therefore, perceived value of mobile banking service in this study involves the customers’ overall perception of the benefits and sacrifices required to use the particular technology. The benefits include the value desired by the customer from m-banking service. Sacrifices, on the other hand, include monetary and non-monetary considerations (Thaler, 1985). As such, this study will measure performance expectancy and effort expectancy based on UTAUT model as benefit factors while perceived cost and perceived risk as sacrifice factors.
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MOBILE BANKING FINANCIAL SERVICES FOR THE UNBANKED?

MOBILE BANKING FINANCIAL SERVICES FOR THE UNBANKED?

retail side come from margins on both lending and borrowing interest rates as well as from fees charged for all sorts of transactions and services. Retail banks in Sub-Saharan Africa have traditionally only had a business interest in the wealth- ier segments of society, with a given business case built on a cost, revenue, busi- ness and shareholder value standpoint. Traditionally, it has also made little sense to do anything else, as banking has required fixed and expensive structures in the form of bank branches and staff, and as these costs would not be possible to carry without clients paying substantial fees. Retail banks and their branches have hence stayed close to financial centres where it has made sense to oper- ate. As mobile banking enters the stage, it is all of a sudden obvious that bank- ing – or at least “light version” banking – is possible to do much cheaper and with much less staff and fixed structure. Many retail banks have offered mobile banking for quite some time, but then as an additive channel for their exist- ing customers, rather than as a vehicle to cover new geographic areas and new customer segments. The fact that many banks have ignored the potential of new customer segments can either depend upon their tradition of doing so, or in a disbelief in the rural customer segment as being potentially profitable [enough]. In South Africa, banks must by law offer a “Mzansi” account, which is a “light version” bank account offered by all retail banks in South Africa. The enthusiasm with which Mzansi accounts are marketed or actively pro- moted is said to vary amongst the larger banks. Several retail banks have how- ever started to look in the direction of less well off customer segments and rural areas. This may be triggered either by that some banks have arrived at the con- clusion that there might be a rural business case after all, or that they are wor- ried of new market entrants that will take overall market shares, regardless if profitability in these market segments is proven to date or not.
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Eagle Mobility Mobile Banking Application

Eagle Mobility Mobile Banking Application

Century Federal Credit Union: Eagle Mobility – CFCU’s Mobile Banking Application - Android 22 Century Federal Credit Union does not charge a fee for you to use Eagle Mobility Mobile Banking. Your mobile phone provider may charge access fees or data usage fees to obtain web access. Message and data rates may apply. Check with your service carrier for more details on specific fees.

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efirst Mobile Banking User Guide

efirst Mobile Banking User Guide

A. Yes. You can access your accounts via any mobile device that is web-enabled and allows secure SSL traffic. The only difference is that SMS text messages will be sent to the phone number entered when enrolling for mobile banking, not necessarily the device from which you perform a transaction.

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FREQUENTLY ASKED QUESTIONS IN MOBILE BANKING

FREQUENTLY ASKED QUESTIONS IN MOBILE BANKING

Ans: In dual sim handsets, there are two slots of sim. One being primary sim slot and the other one as secondary. When user makes a request, many a times the requests comes from non-registered sim as the same might be in the primary slot. In this case, user needs to take out his non-registered sim, put his mobile banking registered sim in primary slot, get OTP validated and then change the MPIN. After getting confirmation message of changed MPIN and activation of Mobile Banking, user can reinsert his other sim, keeping the same slot for registered mobile banking sim.
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Mobile Banking, Online Banking, Bill Payment Service Agreement(s)

Mobile Banking, Online Banking, Bill Payment Service Agreement(s)

related (e.g., adult themes, sexual content), crime-related (e.g., organized crime, notorious characters), violence-related (e.g., violent games), death-related (e.g., funeral homes, mortuaries), hate-related (e.g. racist organizations), gambling-related (e.g., casinos, lotteries), specifically mentions any wireless carrier or copies or parodies the products or services of any wireless carrier; (v) viruses, Trojan horses, worms, time bombs, cancelbots, or other computer programming routines that are intended to damage, detrimentally interfere with, surreptitiously intercept or expropriate any system, data, or personal information; (vi) any material or information that is false, misleading, or inaccurate; (vii) any material that would expose First National Bank Minnesota, any third-party service provider involved in providing Mobile Banking, or any other third party to liability; or (viii) any signal or impulse that could cause electrical, magnetic, optical, or other technical harm to the equipment or facilities of Fiserv or any third party. You agree that you will not attempt to: (a) access any software or services for which your use has not been authorized; or (b) use or attempt to use a third party’s account; or (c) interfere in any manner with the provision of Mobile Banking or the Software, the security of Mobile Banking or the Software, or other customers of Mobile Banking or the Software; or (d) otherwise abuse Mobile Banking or the Software.
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Literature Survey on Mobile Banking Security

Literature Survey on Mobile Banking Security

The main reason that Mobile Banking scores over Internet Banking is that it enables ‘Anywhere Banking'. Customers now don't need access to a computer terminal to access their banks, they can now do so on the go – when they are waiting for their bus to work, when they are traveling or when they are waiting for their orders to come through in a restaurant.

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Mobile Banking in India – Issues & Challenges

Mobile Banking in India – Issues & Challenges

SMS Banking refers utilizing banking services through SMS from the registered mobile number of the customer. Application or Software oriented refers downloading the application developed by the bank for utilizing the mobile banking service that works in traditional mobile handsets. Browser 5 based mobile banking refers Internet based mobile banking where the communication made to internet application which is optimized for mobile handsets. Mobile Apps refers mobile applications developed for Smart phones using Android, Windows, Java, etc.
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New indicators for the mobile banking nexus

New indicators for the mobile banking nexus

(2) Some voices have expressed sentiments on the instrumentality of mobile banking in African development (The Economist, 2008; Aker & Mbiti, 2010, 208). This paper has assessed if these sentiments and slogans are material with respect to financial development. (3) “The existing empirical evidence on the effect of mobile phone coverage and services suggest that the mobile phone can potentially serve as a tool for economic development in Africa. But this evidence while certainly encouraging remains limited. First, while economic studies have focused on the effects of mobile phones for particular countries or markets, there is little evidence showing that this has translated into macroeconomic gains…”(Aker & Mbiti,2010,224). (4)As postulated by Maurer (2008) and sustained in subsequent literature (Jonathan & Camilo, 2008; Thacker & Wright, 2012), scholarly research on the adoption and socioeconomic impacts of m-banking systems in the developing world is scares. From a broad spectrum, most studies on mobile banking have been theoretical and qualitative in nature (Maurer, 2008; Jonathan & Camilo, 2008; Merritt, 2010; Thacker & Wright, 2012). The slim existing empirical studies hinge on country-specific and micro-level data (collected from surveys) for the most part (Demombynes & Thegeya ,2012).
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Mobile Banking in India: Imperative and Challenges

Mobile Banking in India: Imperative and Challenges

Technology plays an important role in banking sector. Banking is one of the largest financial institutions constantly explores the opportunity of technology enabled services to provide better customer experiences and conveniences. Mobile banking (also known as M-banking, sms banking) is a term used for performing balance checks, account transactions, payments etc. via a mobile device such as mobile phone. The increased prevalence of mobile phones provides exciting opportunities for the growth of mobile banking (m-banking). These papers are classified into five main categories: m-banking overview and conceptual issues, Features & Benefits of Mobile Banking, Current operating practices of commercial banks, Mobile banking/payment practices in Indian Commercial Banks and Challenges in India strategic, legal and ethical issues.
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Mobile Phone Penetration, Mobile Banking and Inclusive Development in Africa

Mobile Phone Penetration, Mobile Banking and Inclusive Development in Africa

11 This rate could also be used as a proxy for mobile banking/activities (Ondiege, 2010; Aker & Mbiti, 2010; Asongu, 2013a). Due to constraints in the time series properties of the mobile penetration indicator, the data structure is cross-sectional and consists of 2003-2009 average growth rates. Financial intermediary instrumental variables are obtained from the FDSD, while the dependent and control variables are collected from ADI. The measure for inequality is the GINI coefficient which accounts for the disparity among values of the frequency income distribution. A value of zero means equality whereas; a coefficient of one denotes maximum inequality. The GINI index has been used in recent Africa inequality literature (Batuo et al., 2010), as well as in many fields investigating inequality (sociology, economics, health science, agriculture…etc).
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Effect of Mobile Banking on the Banking Behaviour of Informal Sector Workers in Accra, Ghana

Effect of Mobile Banking on the Banking Behaviour of Informal Sector Workers in Accra, Ghana

Mobile money is the provision of financial services via the mobile phone (GSMA, 2010). It is an electronic cash that is supported by an equivalent amount of the physical currency issued by the Bank of Ghana but stored in the mobile phone using the Subscriber Identification Module (SIM) as the identity of the account (Bank of Ghana, 2017). There are three main services provided under mobile money, and these are mobile banking, mobile transfers and mobile payments (IOM & ACP, 2014). Financial institutions are inspired to introduce mobile money services because the vulnerable and poor groups in the society are unable to access financial services provided through the traditional banking system (Harelimana, 2017). Ouma, Odongo, and Were (2017) and Harelimana (2017) explained that the introduction of mobile money have led to the integration of the unbanked population into the conventional financial system. Similarly, the empirical work of Ouma et al. (2017) showed that there is an increasing habit of not only savings decision but also, the amount of savings. On his part, Harelimana (2017) indicated that, the use of mobile money services is convenient and cost effective to the customers. Asongu (2015) explained that mobile money penetration is a pro-poor service since it leads to a reduction in income inequality. Customers that are far from traditional banking areas can now engage in mobile banking, transfer or receive money via the mobile money platform. The stress of going to the banking hall and queue for several hours is minimized and this has also placed much relief to both customers and staffs of formal banks. The implication is that the mobile money value chain has a relief to the financial sector players.
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AN EMPIRICAL STUDY ON MOBILE BANKING IN COIMBATORE DISTRICT

AN EMPIRICAL STUDY ON MOBILE BANKING IN COIMBATORE DISTRICT

N.Yesodhadevi, J. Nancysebastina, and V.S. Kanchana (2011) had proposed a study entitled “A study on customers awareness, opinion, reason for opting mobile banking”. Objective of their study was to analyze the reason for preferring phone/ mobile banking, to identify the awareness of phone/mobile banking services and how frequently it is used by the respondents and to find the opinion of the respondents regarding the various problems of phone/mobile banking. Study was based on primary data of collected from 249 respondents by means of a questionnaire. Random sampling technique was applied and statistical tools like percent- age analysis, ANONA and T-test, Kendall’s coefficient of concordance was carried out. Based on their study they gave suggestion such as, the awareness about phone/mobile banking has to be given before or once the technology is launched, Proper security services should be provided because that is the main reason for not adopting this technology and the processing should be still simplified. Further it is concluded that there is no significant difference among education groups and monthly income groups, in the average awareness score on phone/mobile banking usage.
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A Study on Revolutionary Changes in Banking Services on Usage of Mobile Banking and its Difficulties

A Study on Revolutionary Changes in Banking Services on Usage of Mobile Banking and its Difficulties

income, and usage of mobile this changes between multiple players in banking sector. Mobile banking is revolution it efforts on the Global one of the rapid developing sector is mobile communication technology. By using the mobile, client will get the services like Short Message Service (SMS). In the banking with the help of internet account holder can access his account at any time, customer can easily checkout bank balance, deposits, withdrawals, transfer

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Mobile Banking Services as Adoption and Challenges: A Case of M-Banking in India (Positive and Negative impacts, Mobile Growth in India, Adoption Models and Mobile Technology)

Mobile Banking Services as Adoption and Challenges: A Case of M-Banking in India (Positive and Negative impacts, Mobile Growth in India, Adoption Models and Mobile Technology)

Internet Banking helps give the customer's anytime access to their banks. Customer's could check out their account details, get their bank statements, perform transactions like transferring money to other accounts and pay their bills sitting in the comfort of their homes and offices. But the biggest limitation of Internet banking is the requirement of a Personal Computer with an Internet connection, but definitely a big barrier if we consider most of the developing countries of Asia like India. Mobile banking addresses this fundamental limitation of Internet Banking, as it reduces the customer requirement to just a mobile phone. Mobile usage has seen an explosive growth in most of the Asian economies like India. The main purpose of Mobile Banking scores over Internet Banking is that it enables ‘Anywhere Anytime Banking is Available'. Customers don't need access to a computer terminal to access their bank accounts.
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Filling the Gap of Financial Banking Exclusion: The Case of Mobile Banking in Zimbabwe.

Filling the Gap of Financial Banking Exclusion: The Case of Mobile Banking in Zimbabwe.

The advent of a mobile phone has revolutionized the banking industry with new business models to offer affordable and convenience banking services (Garrett, 2011). Globally the telecommunications industry has scrambled in offering banking services available to networked computers to mobile devices (Schofield and Kubin, 2002). Crosman (2012) pointed out that the introduction of mobile banking is transforming the lives of the informal sector from all corners of the world as they are now able to access banking service through a mobile phone. Given an example of Kenya where Safaricom launched M-PESA in 2007, it has now registered 7 million customers in a country with 38 million people: which is 18% market penetration noted Donner (2005). On the same note Barnes (2003) argues that information technology quickly spread over Finland because of its strong telecommunication industry, as it becomes easier for the Finns to accept mobile banking services as more than 73% of individuals had access to internet and mobile phones, life becomes easier to the vulnerable groups as they are being included in financial services. Lonie (2010) confirmed that even the Philippines are enjoying the benefits of mobile banking as they adopted the facility with full support from the central bank of Philippine. Satapathy et al (2014) pointed out that in USA mobile network operators are providing subscribers with device provisioning and value added services necessary for increasing mobile payments. Suoranta (2013) added that while mobile payments applications have gained success in other parts of the world, they are just beginning to emerge in the USA. Tylor et al (2001) stated that in Asian countries like China, India, Indonesia and Bangladesh where mobile infrastructure is well established and in European countries where there is high penetration of mobile phone, mobile banking is likely to appeal even more. Global Findex (2011) confirmed that the position of banking industry in India is not the best as 65% of the Indian population did not have bank accounts. According to Kaur and Madan (2013) mobile banking has emerged as another alternative way of banking which is more convenience and user-friendly and has helped 70% unbanked Indians to access financial inclusion.
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ONLINE BANKING SERVICE AGREEMENT TERMS AND CONDITIONS FOR ONLINE BANKING, MOBILE BANKING, TEXT BANKING, AND BILL PAYMENT SERVICE

ONLINE BANKING SERVICE AGREEMENT TERMS AND CONDITIONS FOR ONLINE BANKING, MOBILE BANKING, TEXT BANKING, AND BILL PAYMENT SERVICE

You must be a registered Online Banking user in order to access Text Banking. Text Banking gives you access to your accounts through text (SMS) messages on your mobile device. The service requires mobile device activation by requesting a one-time activation code. You will receive messages when you request them using text banking commands. To set up text messaging, log into Online Banking, click on the “Mobile Banking and Alerts” navigation tab on the top of the landing page, and follow the activation steps outlined. A text messaging and/or data plan is typically needed, as data usage can become expensive without them. Please check with your wireless carrier for more information.
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