Service Access, Utilisation, and Perceived Quality
The Impact of Travel Time Reliability and Perceived Service Quality on Airport Ground Access Mode Choice
... ground access trip to HKIA, including trip origin, travel time and travel cost of the chosen mode and alternatives available to the respondent, party size and number of pieces of baggage carried by the travel ...
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Service Quality and Perceived Value of Cloud Computing-Based Service Encounters: Evaluation of Instructor Perceived Service Quality in Higher Education in Texas
... Cloud computing based technology has taken colleges and universities by storm as university professors use this technology and its resources to enhance education (Fernando, 2008; Thomas & Qing, 2008). It has ...
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Customer Satisfaction, Perceived Service Quality and Mediating Role of Perceived Value
... with perceived service quality and perceived ...the service performance than altering their expectations. Perceived value was found strongly correlated with ...between ...
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Perceived service quality models: are they still relevant?
... of service quality ...to service quality - a journey with increasing confidence but diminishing potential to collate and utilise myriads of fragmented knowledge ...
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Measuring perceived service quality using SERVQUAL
... of service quality in the Croatian hotel ...the perceived service quality of hotel attributes and to deter- mine the factor structure of service quality ...assess ...
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Impact of Perceived Service Quality on Students’ Satisfaction
... between service quality and customer satisfaction which is consistent with the past researches (Bloemer et ...students’ perceived service quality and their satisfaction in the higher ...
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On the relationship between perceived service quality, service loyalty and switching costs
... measuring service loyalty needs further development and ...of service problems may require incident-based measurement (such as the critical incident technique) rather than more global service ...
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Differences Between For-Profit and Nonprofit Hospitals: Perceived Quality and Access
... Like quality, access is a largely ambiguous term in ...472). Access is an issue that is somewhat unique to healthcare, though some social scientists study it as an issue in social ...equal ...
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To inventorize the perceived service quality of the A s r intermediary
... current service and pricing model and the study ought to give practical answers to their ...in service models making it almost impossible to create a hybrid conjoint model that would be suitable along all ...
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Assessing user perceived service quality of digital library
... user perceived service quality in using the digital library ...the perceived service quality constructs of (i) usability, (ii) usefulness, (iii) adequacy of information, (iv) ...
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The Relationship between Perceived Service Quality and Fishermen Satisfaction
... fishermen perceived service quality and their satisfaction towards the Department of Fisheries and Aquatic Resource in Sri ...fishermen’ perceived service quality and their ...
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Pengaruh perceived quality, perceived value, dan service quality terhadap customer satisfaction dan brand loyalty
... xvi ABSTRACT Customer satisfaction is an important thing that a company do to reduce tight competition in business world. One of the ways to reach and get customer satisfaction is build a good perceived ...
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Call Centres an Innovation in Service Quality: Access is a Quality Issue
... to service quality through improving response times, extending the times during which services are available, making access more convenient by using telephones and extending the range of expertise ...
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RESIDENTIAL INTERNET ACCESS: QUALITY OF SERVICE ISSUES
... According to the General Authorization Rules ISP are obliged to include in the contract with end user specific customer protection requirements - quality of services parameters and its[r] ...
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Adaptive Congestion Control in ATM based Networks: Quality of Service and High Utilisation #
... accepted only if the requested QoS can be satisfied without affecting the QoS of existing connections. Once a connection is accepted, the UPC polices the traffic characteristics to ensure that they do not exceed those ...
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Analysis of the Perceived Quality of Service at Kocaeli International Youth Center
... the Perceived Service Quality in Kocaeli International Youth Center has been found, in all sub-dimensions, as ...the perceived service quality by the young is ...
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Service Quality, Perceived Value, Customer Satisfaction, Loyalty, Insurance.
... of service quality determining customer satisfaction and loyalty employed by the ...research. Service quality dimensions of assurance, personalized financial planning, technology, competence, ...
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PERCEIVED SERVICE QUALITY AND CUSTOMER LOYALTY IN RETAIL BANKING IN KENYA
... The study further shows that customers who perceive their bank staffs to be empathetic (caring and giving individualised attention) tend to be more loyal than those who perceive their banks to be investing more in ...
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User Perceived Quality-of-Service for Voice-over-IP in a Heterogeneous
... as perceived by the end user (in terms of a Mean Opinion Score (MOS)), and (2) the terminal specifics such as ...introduce service level calculus to compute which combinations of per-domain SLAs lead to the ...
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The Effect of Service Quality, Customer Perceived Value and Satisfaction on Loyalty
... The service industry has become more and more important for business ...activities. Service industry contributes about 60% of the annual GDP and 70% of new jobs in ...the service industry contributes ...
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