Telecom Sector
Impact of Customer Relationship Management (CRM) on Telecom sector in India
... It is observed from the Table – 3 that significance of various CRM components on customer satisfaction coefficients is tested by t-statistic. It can be concluded that the coefficients for customer interaction management ...
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Change In Hiring Strategies By Hr And Its Impact On Employees In Telecom Sector In Pakistan
... One of the major difference between (Maqsood Haider1*, 2015)‘s research and this one is that the researcher has focused on overall all employees of Telecom sector whereas our research has focused on a ...
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Impact of Service Quality Dimensions on Customer Satisfaction in Telecom Sector
... III. O BJECTIVE OF P RESENT W ORK The objective of the present work is to find the important service quality dimensions that affect customer satisfaction in telecom sector. Also the second objective is to ...
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A Consumer Complaints and Grievances Redressal System in Indian Telecom Sector
... Indian telecom sector has showcased significant increase in subscriber base backed by affordable tariffs for telecom ...Indian telecom market is among the top three telecom markets in ...
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Improvement of CRM using Data Mining: A Case study at Corporate Telecom Sector
... service sector, which offers quality of services with new technology for attracting new customers and retaining existing customers while competing with private sectors to defend their positions in the market ...
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Does Price Perception Influence Customer Loyalty- A Study On Telecom Sector In India
... In the years there has been flare up of research es conducted on factors influencing customer loyalty. These studies have been conducted in many service sectors including Abstract: The objective of this paper is to ...
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The Impact of Human Resource Practices on Employee Retention in the Telecom Sector
... by Telecom sector to its employees is a vital policy that helps organizational ...that Telecom sector is very capable and successful in employee ...
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Service quality in Indian telecom sector A regression model study
... Furthermore, findings of this study showed that customers ’ evaluation of pricing plans and service convenience has important role in forming their overall perceived service quality. These results are similar to the ...
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Regulation and corporate corruption: new evidence from the telecom sector
... WGI (Kaufmann et al., 2006) are constructed with six indicators, based on 276 individual variables from 31 sources, produced by 25 different organizations. In particular, these indicators measure six different dimensions ...
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FACTORS INFLUENCING CONSUMER PREFERENCE AND SWITCHING BEHAVIOUR :AN EMPIRICAL STUDY OF PUNJAB TELECOM SECTOR
... Indian telecom sector has witnessed exponential growth in the wireless subscribers. With the advent of advanced technologies like 4 th generation and VOLTE services the competition has increased ...
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An Empirical Assessment of Service Quality and its Relationship with Customer Loyalty Evidence from the Telecom Sector of Pakistan
... 2007). Telecom sector in Pakistan is rapidly growing and is one of the most potential sectors that contribute largely in the country‟s ...2012), telecom sector has participated nearly ...this ...
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Interior Design and its Impact on of Employees` Productivity in Telecom Sector, Pakistan
... The telecom sector outlet of Sahiwal division of Pakistan has been chosen as the population of current ...these telecom outlets were chosen as a final sample and the questionnaire on each outlet ...
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PEST Analysis of Present Indian Telecom Sector
... of Telecom GDP by ...communications sector in the coming days. The GST of the telecom sector was high due to which tariff rates had ...affect telecom growth. The revenue of the ...
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SERVICE QUALITY IN TELECOM SECTOR – A STUDY OF TELECOM SERVICE PROVIDERS OF CHANDIGARH, PANCHKULA AND MOHALI
... in telecom sector is to focus on those activities that result in meeting or exceeding customer ...the telecom manager useful guidelines to provide service quality to enhance their customer ...
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Does Customer Satisfaction Leads To Customer Loyalty In Telecom Sector- With Special Reference To DSL Service
... other telecom services and created a competitive environment in the telecom ...the sector, but the emergence of multi-technology (broadband) service created a tough competition for wire line service ...
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GROWTH AND DEVELOPMENT OF TELECOM SECTOR IN INDIA: AN OVERVIEW
... The Telecom Commission created a Policy planning cell in the Economic Research unit to prepare discussion papers, policy papers on national and international issues relating to the telecom ...to ...
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Six Sigma Methodology Utilization in Telecom Sector for Quality Improvement- A DMAIC Process
... for Telecom Industries; these can achieve powerful operational improvements that produce sustainable business ...for Telecom practice is specifically designed to help traditional and modern ...
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A Study on Marketing of Telecom Sector in Chennai
... The need of the time is a new revolution in telecom services and it is imperative that service providers work towards the same and make it a reality. An important contribution of this study is how marketing ...
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Impact of Competitive Strategy on Organizational Performance: A Case study of Indian Telecom Sector
... second-largest telecom market in the ...wireline sector accounting for a total share of ...Public Sector Units service providers, BSNL and MTNL have a total market share of ...
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Improve Communication Quality by Understanding Customer Switching Behavior in China’s Telecom Sector
... Telecom customers are attracted towards low prices, better service quality, social circle influence, and advertisement. Marketing researchers explore this area in detail in pre- vious relevant studies. They have ...
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