[PDF] Top 20 Application of Knowledge Management in Customer Relationship Management Processes

... Customer knowledge is a great source of profit ...customers’ knowledge and formulate product and strategy for each section of the ...risks. Customer knowledge can be used for better ... See full document

... Knowledge management is critical to enable organizations to be innovative and competitive (Crossan and Apaydin, ...that knowledge acquisition and knowledge sharing could affect the ... See full document

... discusses knowledge and knowledge management, and some major con- clusions can be drawn from the ...research. Knowledge management includes differ- ent, interdependent processes ... See full document

... Nevertheless, Knowledge has been distinguished for its ability for application, integrating the theoretical information with practical experience and the general system of the individuals and the ... See full document

... right knowledge from the right people at right time, facilitate people to share information and put information into ...shared knowledge in an ...interdependent processes of knowledge ... See full document

... Thus, for interpretivist research, the issue of internal validity is subject to multiple realities where context has significance influence in reality development (Merriam, 214). This perception of multiple realities ... See full document

... customer knowledge. Zanjani et al. (2008) illustrated each type of customer knowledge in ...customer knowledge. Further, the model did not show any relationship between ... See full document

... for knowledge management initiatives and no apparent measurement of the return on investment of these programmes, indicating that it is seen as very much an operational issue and not a strategic, top of ... See full document

... towards knowledge leads to the formulation of knowledge management ...are knowledge-intensive organizations. Knowledge assets should be managed efficiently and effectively to promote ... See full document

... that knowledge management is currently one of the key elements that could enhance performance in this current era (Newman and Conrad 2000, Stankosky 2008 and Dahiya et ...of knowledge ... See full document

... CRM processes cannot implement a successful CRM ...valuable customer relationship. CRM requires a customer- centric business strategy and culture to support the effective marketing, sales, and ... See full document

... Offering unbeatable inter-departmental integration and knowledge sharing, Opera 3 can give everyone in your company a unified view of the business. We have designed it to ensure it’s easy to learn and use. Even ... See full document

... improving customer loyalty resulting at the apogee and nadir line ...close knowledge of their needs, wants and buying ...stronger relationship with ... See full document

... loyal customer base have urged telecom operators to be more customer–centric and provide the best service quality to ...managing customer relationship. Four dimensions of CRM like Key ... See full document

... manufacturing processes would recognize quality control methods such as the Japanese “kanban” (a moving container/bin that houses the parts on an assembly line) or “big C” (external customers) and “little c” ... See full document

... Data mining has the ability to extract hidden predictive information from very large databases of retail sales data. It is a powerful technology with great potential to help retailers focus on the most important ... See full document

... improving processes, training employees to improve service delivery, internet based transactions, adding value through product/ service customisation and so on to be competitive in the ...of customer ... See full document

... people processes and technology that seeks to understand a company's customers is Customer Relationship ...on customer retention and relationship development is their way of ...in ... See full document

... apply customer- focused approach for effective direct marketing. A customer-focused approach will first discover what are the customers’ preferences, needs, and behavioural characteristics on recent ... See full document

... the application of customer relationship management in the offline channel has demonstrated that relationship quality provides additional explanatory power over service quality alone in ... See full document