Updated section Holiday Schedule for the Holiday Schedule Enhancements Feature Description.
Updated section 6.11 In-Call Service Activation for the In-Call Service Activation Enhancements for Call Transfer Feature Description (EV 95517).
Updated section 6.18 Call Centers for the Call Center Enhancements Feature Description (EV 95370).
Updated section 3.7 Call Policies for the Hidden Call Forwarding Option Support Feature Description (EV 98932).
Updated section 6.7 Directed Call Pickup with Barge-in for the Call Center Barge-in Enhancements (EV 98104) Feature Description.
Added section 8.21 Office Communicator Tab for the Office Communicator Tab Feature Description (EV 98563).
Updated sections 4.29 Simultaneous Ringing Personal and 4.30 Simultaneous Ringing Family for the Add Selective Criteria to Simultaneous Ringing Feature Description.
Updated section 6.18 Call Centers for the Agent Unavailability Codes Feature Description (EV 98105).
Deleted sections Time Schedule and Holiday Schedule and replaced them with section 3.6 Schedule for the Schedule Recurrence Support Feature Description (EV 99280).
Added section 3.11 Office Zone for the Location-based Calling Restrictions Feature Description (EV 101360).
Added section 4.23 Pre-alerting Announcement for the Pre-alerting Announcement Feature Description (EV 99279).
Added section 5.6 Legacy Automatic Callback for the Legacy Automatic Callback Service Feature Specification (EV 98945).
Updated sections 10.8 Voice Management and 10.13 Third-Party Voice Mail Support for the Location-based Calling Restrictions Feature Description (EV 101360).
Updated section 6.18 Call Centers and added section 3.9 Route Point Supervisors for the Network CTI Integration Feature Description (EV 87520).
Updated section 10.8 Voice Management for EV 105948.
Updated section 4.25 Selective Acceptance for EV 109993.
Updated section 5.6 Legacy Automatic Callback for EV 110106.
Updated section 10.13.1 Configure a Third-Party Voice Mail System for EV 110539.
Updated sections 12.6 Group Directory and 12.7 Enterprise Directory for the Variable Length and Longer Extension Support Feature Description (EV 95518).
1.8 Changes for Release 16.0, Document Version 1 This version of the document includes the following changes:
Added section Holiday Schedule, and modified sections 3 Profile, 4.11 Call Notify, 4.18 Call Forwarding Selective, 4.21 Custom Ringback User, 4.24 Priority Alert, 4.25 Selective Acceptance, 4.26 Selective Rejection, 4.27 Sequential Ring, and 6.16 BroadWorks Anywhere for the Selective Call Forwarding Enhancement and Selective Call Rejection to Block Forwarded Calls Feature Description.
Modified section 6.7 Directed Call Pickup with Barge-in for the Barge-In Feature Access Code Feature Description.
Modified sections 3.3 Addresses and 6.20 Charge Number for the Enterprise Trunking Feature Description.
Modified sections 4.21 Custom Ringback User and 6.13 Music/Video On Hold for the User-Defined Custom Ringback and Music on Hold Feature Description.
Added section 12.10 Prepaid for the IMS Accounting Ro Interface Feature Description.
Added section 6.15 Advice of Charge and modified section 12.5 Feature Access Codes for the Advice of Charge Feature Description.
Updated section 5.4 Calling Party Category for the Configurable Calling Party Category Values Feature Description.
Modified section 12.5 Feature Access Codes for the Advice of Charge, Interrogation FAC, Selective Call Forwarding Enhancements, SIP Bridged Lines, and Call Return to Playback Number Feature Descriptions.
Modified section 4.26 Selective Rejection for the Selective Call Rejection to Block Forwarded Calls Feature Description.
Modified section 6.18 Call Centers and added section 3.10 Supervisor for the Call Center Enhancements Feature Description.
Added section 8.25 Bria for BroadWorks for the Bria for BroadWorks Feature Description.
Modified section 3.2 Profile for the Communication Barring – Fixed Feature Description.
Added section 8.26 Polycom Phone Services.
Modified section 8 Client Applications for the Web-based/Web-Services-based Receptionist and Call Center Client Applications Feature Description.
Added sections on Intelligent Network Service Control and Simultaneous Ringing Family and modified sections 4.11 Call Notify, 4.29 Simultaneous Ringing Personal to match the interface.
Added section 8.27 UC-Connect for EV 96730.
Updated for EV 98908.
1.9 Changes for Release 15.0, Document Version 3 This version of the document includes the following changes:
Updated section 4.24.2 Add Priority Alert for EV 84336.
Updated section 7.3.3 Display Permission for Your Calls to Be Forwarded or Transferred for EV 61621.
1.10 Changes for Release 15.0, Document Version 2 This version of the document includes the following changes:
Updated section 5.2 Automatic Callback for EV 67093.
1.11 Changes for Release 15.0, Document Version 1 This version of the document includes the following changes:
Updated sections 6.31.2 Enable or Disable Shared Call Appearance and 10.10.1 Turn Fax Messaging On and Off for EV 67122.
Updated sections 12.5.1 View Your Feature Access Codes and 5.2 Automatic Callback for EV 67093.
Added a new check box called Enable this location in section 6.31.2 Enable or Disable Shared Call Appearance.
For the Automatic Callback Enhancements Feature Description, added two new feature access codes for Automatic Callback Menu Access and Automatic Callback Deactivation to section 12.5 Feature Access Codes.
For the Configurable Maximum For Number of Rings Setting Feature Description, updated the number of rings for the Call Forwarding No Answer, Sequential Ringing, Third-Party Voice Mail Support, and Greetings services in sections 4.9 Call
Forwarding No Answer, 4.27 Sequential Ringing, 10.13 Third-Party Voice Mail Support and 10.4 Greetings.
For the Zone Calling Restrictions Feature Description, added new user service to section 6.33 Zone Calling Restrictions.
1.12 Changes for Releases 14.sp1 through 14.sp6 Release 14.sp6
The following changes were made to this document for Release 14.sp6:
For the Anonymous Call Rejection Feature Access Codes Feature Description, added two new feature access codes for Anonymous Call Rejection Activation and
Anonymous Call Rejection Deactivation to section 12.5 Feature Access Codes.
For the Revised Attendant Console Feature Description, updated document to show the new single link to launch the Attendant and/or Console Call Manager, (depending on which services are configured for the user) in sections 8.2 Attendant Console and 8.5 CommPilot Call Manager.
Release 14.sp5
There were no changes to this document for Release 14.sp5.
Release 14.sp4
The following changes were made to this document for Release 14.sp4:
For the Answer Confirmation on Forking Services Enhancements Feature Description, added the “Answer Confirmation” check box for the Simultaneous Ringing service to section 4.29 Simultaneous Ringing Personal.
For the BroadWorks Anywhere Feature Description, added section 6.16 BroadWorks Anywhere.
For the Busy Camp On Feature Description, added new Call Transfer Recall settings for busy camp on functionality to section 6.10 Call Transfer.
For the Delete Call Logs Feature Description, added new delete call logs functionality to section 12.4 Enhanced Call Logs.
For the Group Call Park Feature Description, added the Group Call Park feature access code to section 12.5 Feature Access Codes.
For the Hoteling Timer Enhancements Feature Description, described enhancement to the Hoteling service, which made the disassociation timer optional to sections 6.26 Hoteling Host and 6.25 Hoteling Guest.
Release 14.sp3
The following changes were made to this document for Release 14.sp3:
For the Call Manager Server Feature Description, updated sections 8.2 Attendant Console and 8.5 CommPilot Call Manager to add automatic login options.
For the Call Center Architecture Enhancements Feature Description, added ACD states to section Indicate Your ACD State of Join a Call Center.
For the Connected Line Identification Presentation (COLP)/Connected Line
Identification Restriction (COLR) Feature Description, added section 3.7 Call Policies and 4.12 Connected Line Identification Restriction.
For the External Custom Ringback Feature Description, added new External Custom Ringback service to section 4.22 External Custom Ringback.
For the Call Service Activation for TDM Overlay Feature Description, added new In-Call Service Activation service to section 6.11 In-In-Call Service Activation.
For the Telephone Number Inventory Feature Description, added Activation Status to sections 3.3 Addresses, 4.16 Automatic Hold Retrieve and 10.10 Fax Messaging.
Release 14.sp2
The following changes were made to this document for Release 14.sp2:
For the Call Forwarding Not Reachable Feature Description, the Call Forwarding Not Reachable service was added to section 4.10 Call Forwarding Not Reachable.
For the Receptionist – Application Server Licenses and Lists Feature Description, the BroadWorks Receptionist – Enterprise, BroadWorks Receptionist – Small Business, and BroadWorks Receptionist – Office were added to section 8 Client Applications.
The Attendant Console service was also updated to allow the selection of a list of users to monitor. The Phone Status Monitoring section was removed.
For the Call Transfer Recall Feature Description, added new Call Transfer Recall settings to section 6.10 Call Transfer.
For the Hoteling Guest Provisioning Enhancements Feature Description, added new host association limit information to section 6.25 Hoteling Guest.
For the MWI Delivery to Mobile Endpoint Feature Description, added new user service to section 10.11 MWI Delivery to Mobile Endpoint.
For the Shared Call Appearance Enhancement Feature Description, added new check box called Allow Call Retrieve from another location to section 6.31 Shared Call Appearance.
For the User Managed Privacy Service Feature Description, added new options to section 3.7 Call Policies.
Release 14.sp1
There were no changes to this document for Release 14.sp1.
2 About This Guide
The BroadWorks Application Server User Web Interface Administration Guide is designed to assist users with all CommPilot Personal web portal functions on BroadWorks. The web portal enables users to self-configure and manage group and personal features in real-time. Detailed instructions for each CommPilot Personal function and page can be found both in this guide and in the online help, available from the Help link on each web page.
This guide assumes users are familiar with the procedures in the BroadWorks Getting Started Web Interface Administration Guide.
The organization of this guide follows the structure of the user interface.
3 Profile
Once you have logged in to the system, the User – Profile page appears. This is your Home page. At any time, you can click Home to return to your Home page.
Use the User – Profile menu page to manage your personal profile data.
Figure 1 User – Profile
Basic menu
The Basic menu displays the items that all users can use including:
− Profile
− Addresses
− Passwords
− Schedules
Advanced services
This menu displays the menu items that users can use only if such functions have been assigned to them:
− Call Policies
− Privacy
− Route Point Supervisors
− Supervisor
− Office Zone 3.1 Access Profile Menu
When you log in, the User – Profile menu page appears. This is your Home page. You can click Home to access this page from any other page in CommPilot Personal web interface or click Profile from the Options list.
3.2 Profile
Use this menu item on the User – Profile menu page to modify your personal information.
Information marked with an asterisk is required. You cannot edit read-only information.
Figure 2 Profile – Profile
1) On the User – Profile menu page, click Profile. The User – Profile page appears.
2) Provide the following information. Required data are indicated with an asterisk (*).
Other data are optional, but recommended.
Input Box Name Required? Instructions Example
Service Provider ID or Enterprise ID
(Read only) Service provider or enterprise for your group.
AWSTelecom
Group (Read only) Name of the group to which you belong. ABCDistributing
User ID (Read only) Your login ID. joesmith@abcdi
stributing.com
Last Name Yes Your last name. Jones-Smith
First Name Yes Your first name. Joseph
Calling Line ID Last Name
(Read only) Last name that appears on caller ID. Smith
Calling Line ID First Name
(Read only) First name that appears on caller ID. Joseph
Name Dialing Last Name
Optional Last name used by the automated receptionist to find you when callers dial by name.
Smith
Name Dialing First Name
Optional First name used by the automated receptionist to find you when callers dial by name.
Joe
Input Box Name Required? Instructions Example
Phone number that appears on caller ID.
If the administrator has enabled the Configurable Calling Line ID (CLID) for Emergency Calls, this number appears for emergency calls (for example, 911). If this number does not appear, the Group CLID appears for emergency calls.
3015551000
Department (Read only) Your department. Finance
Language Yes The language of your interface. English
Time Zone Yes A drop-down list of time zones. (GMT-05:00) –
US Indiana Network Class of
Service
(Read only) The network class of service assigned to you, which determines how your calls are processed.
Pager No Your complete pager number. If this
number is not one assigned to the group, type the complete number: +<country code> <national number>. For example,
“+1” must precede a long-distance number within the U.S.
4105558888
Mobile No Your complete mobile phone number. If
this number is not one assigned to the group, type the complete number:
+<country code> <national number>. For example, “+1” must precede a long-distance number within the U.S.
4105559999
Yahoo ID No Your Instant Messaging Yahoo ID. Chatsalot88
E-mail No Your valid e-mail address in the format of [email protected].
joesmith@abcdi stributing.com Location No Your specific location (for example floor
number or cubicle number).
12th Floor
Address No Your street address; this is likely the company address.
123 Main Street Suite 701
City No Your city name. Baltimore
State/Province No A drop-down list of states and Canadian provinces.
MD
Zip/Postal Code No Your zip or postal code. 20877
Country No Your country. United States
IM&P ID (see Note
The ID for your Integrated IM&P or Third-party IM&P service. You can only change your IM&P ID if you have the Third-Party IM&P service, and either do not have the Integrated IM&P service or your Integrated IM&P service is disabled.
[email protected] c.im
Input Box Name Required? Instructions Example IM&P Password (Read-only
for Integrated IM&P) Optional
To change your IM&P password, type the new password.
You can only change your IM&P ID if you have the Third-Party IM&P service, and either do not have the Integrated IM&P service or your Integrated IM&P service is disabled.
******
Re-type IM&P Password
Optional Type your new IM&P password again. ******
NOTE 1: The Calling Line ID Phone Number does not appear on the web page if your administrator did not configure this item.
NOTE 2: The Instant Messaging and Presence (IM&P) credentials (ID and password) appear only if you have the Integrated IM&P service activated or Third-Party IM&P service assigned.
When you have both services assigned and Integrated IM&P is active, Integrated IM&P credentials are displayed (in read-only mode).
3) Click Apply or OK. Apply saves your changes. OK saves your changes and displays the previous page.
To exit without saving, click Cancel or select another page.
3.3 Addresses
Use this menu item on the User – Profile menu to view your phone numbers and other identities that are used to make and receive calls.
Figure 3 Profile – Addresses for User Assigned Identity/Device Profile
NOTE: Identity/Device profile or Trunk Group information is visible only if it has been defined for you by your administrator. Figure 3 shows the User – Addresses page for a user with an Identity/Device Profile assigned, Figure 4 shows the User – Addresses page for a user assigned to a trunk group, and Figure 5 shows the User – Addresses Advanced Settings page for a user with an Identity/Device Profile assigned.
Figure 4 Profile – Addresses for User Assigned to Trunk Group
Figure 5 Profile – Addresses Advanced Settings
1) On the User – Profile menu page, click Addresses. The User – Addresses page appears.
The following table explains the items on this page:
Item Name Description Example
Phone Number Your phone number. 3015551005
Item Name Description Example Activation Status The activation status of the assigned phone number is
displayed to the right of the number. The activation status is either “Activated” or “Not Activated”. The status is not shown if the phone number is set to
“None”.
Once your number is activated your phone (device) can be used to place calls; log in to the voice portal, receive voice messages, and so on.
Activated
Extension Your extension. 1005
Identity/Device Profile Identity/Device Profile Name
The name of the identity/device profile assigned to you. Polycom601_7000_1
Line/Port The line/port of the identity/device profile assigned to you.
Not available in IMS deployments.
4040@
abcdistributing.com
Public Identity The alphanumeric string identifying the device handling your calls.
Available only in IMS deployments.
joesmith@
abcdistributing.com
Port Number The device port number assigned to you. Applicable only for devices with static line ordering enabled.
6
Contact Up to five contact addresses. Only available for identity/device profile types that allow static registrations.
In IMS deployments, multiple contacts are not allowed.
3015551005@
abcdistributing.com
Trunking
Trunk Group The trunk group assigned to you. abctrunkgroup
Line/Port Your line, port number, or SIP address, depending on the identity/device profile type assigned to you or to your trunk group.
Not available in IMS deployments.
3015551000@
abcdistributing.com
Public Identity The alphanumeric string identifying the device handling your calls.
Available only in IMS deployments.
3015551000@
abcdistributing.com
Contact Up to five contact addresses. Only available for trunks with a static registration-capable device assigned.
In IMS deployments, multiple contacts are not allowed.
3015551003@
abcdistributing.com
Alternate Trunk Identity
Your alternate trunk identity. joesmith@
abcdistributing.com Enterprise Trunk The enterprise trunk you are assigned to. entTrunk1 (or any
name your
administrator gives to the enterprise trunk) Aliases Up to three valid aliases to be used for URL dialing and
other services.
2) If the Advanced Settings link is visible, click the link to view the advanced settings configured for your main line. The User – Addresses Advanced Settings read-only page appears.
The following table explains the items on this page:
Item Name Description
Allow Origination from this location When this option is checked, call originations from your main line are allowed.
Allow Termination to this location When this option is checked, call termination to your main line are allowed.
3) To display the previous page, click OK.
3.4 Announcement Repository
Your Announcement Repository is a repository for all your custom announcements that you use in your services and allows you to add, modify, or delete announcements. It provides the following capabilities:
The ability to share a single announcement among multiple services.
The ability to modify an announcement while it is being used by services.
The ability to keep an announcement on the system without it being used by a service.
NOTE: You can also create announcements from the voice portal that can be used by any service.
Use this menu item on the User – Profile menu page to manage your custom announcements using the following procedures.
List and Delete Announcements
Add Announcement
Modify Announcement
3.4.1 List and Delete Announcements
Use the Profile – Announcement Repository page to list your custom announcements.
This page is a list page. Depending on the number of pages of data in a list, list pages allow you to search several different ways. You can click the heading of a column to change the sort order of items in the column, use the input boxes below the data to specify search criteria, and click the page links, such as Next or Last. For more information on defining search criteria, see the BroadWorks Getting Started Web Interface Administration Guide.
Figure 6 Profile – Announcement Repository
1) On the User – Profile menu page, click Announcement Repository. The User – Announcement Repository page appears. The Audio tab is displayed by default.
2) To view your video announcements, click Video.
3) To search for specific announcements, enter your search criteria and click Search.
Or to display all audio or video announcements, click Search without entering any criteria.
Or to display all audio or video announcements, click Search without entering any criteria.