Use this menu item on the User - Outgoing Calls menu page to enable or disable Two-Staged Dialing. This service allows you to use BroadWorks services from your cell phone or PSTN landline. Two-Stage Dialing provides the ability to route calls when an auxiliary line-type service is used in conjunction with BroadWorks.
The Two-Stage Dialing page is a list page that contains an advanced search. The advanced search lets you define specific search criteria to narrow your search and display a manageable list. For more information on defining search criteria, see the BroadWorks Getting Started Web Interface Administration Guide.
Figure 106 Outgoing Calls – Two-Stage Dialing
1) On the User – Outgoing Calls menu page, click Two-Stage Dialing. The User – Two-Stage Dialing page appears.
2) To enable Two-Stage Dialing, check On. To disable it, check Off.
3) Select the Allow activation with any user address check box. When it is unchecked, dialing your BroadWorks number does not trigger Two-Stage Dialing.
4) You can use the search feature to search for more phone numbers that can be used for Two-Stage Dialing.
5) To save your changes, click Apply or OK. Apply saves your changes. OK saves your changes and displays the previous page.
To exit without saving, select another page or click Cancel to display the previous page.
6 Call Control
Use the User – Call Control menu page to configure or use call control services, for example, call waiting or flash call functionality.
Figure 107 User – Call Control
The User – Call Control menu page contains these menu items:
Basic menu
− Barge-in Exempt
− Call Waiting
− Call Pickup
− Customer Originated Trace
− Directed Call Pickup
− Directed Call Pickup with Barge-in
− Diversion Inhibitor
− Flash Call Hold
− Call Transfer
− In-Call Service Activation
− Three-Way Call
− Music/Video On Hold
− N-Way Call
Advanced services
− Advice of Charge
− BroadWorks Anywhere
− BroadWorks Mobility
− Call Centers
− Call Recording
− Charge Number
− Executive
− Executive-Assistant
− Flexible Seating Guest
− Group Night Forwarding
− Hoteling Guest
− Hoteling Host
− Instant Messaging and Presence
− Push To Talk
− Physical Location
− Remote Office
− Shared Call Appearance
− Video Add-On
− Zone Calling Restrictions 6.1 Access Call Control Menu
To access the User – Call Control menu page, click Call Control in the Options list.
6.2 Barge-in Exempt
6.2.1 Turning Barge-in Exempt On and Off
Use this menu item on the User – Call Control menu page to turn Barge-in Exempt on and off. Barge-in Exempt allows you to prohibit others from interrupting your conversations with the Barge-in service. When it is on members of your group with the Barge-in service cannot interrupt your calls. When it is off, they can.
Figure 108 Call Control – Barge-in Exempt
1) On the User – Call Control menu page, click Barge-in Exempt. The User – Barge-in Exempt page appears.
2) To enable Barge-in Exempt, check On. To disable it, check Off.
3) Save your changes. Click Apply or OK. Apply saves your changes. OK saves your changes and displays the previous page.
To exit without saving, select another page or click Cancel to display the previous page.
6.3 Call Waiting
6.3.1 Configure Call Waiting
Use this menu item on the User – Call Control menu page to turn Call Waiting on and off and to enable or disable Calling Line ID delivery when the line is busy. The Call Waiting service allows you to receive a signal when a call comes in while you are engaged in another call. You can then pick up the call, should you want to.
NOTE: Busy treatment is given to callers when the service is deactivated.
Figure 109 Call Control – Call Waiting
1) On the User – Call Control menu page, click Call Waiting. The User – Call Waiting page appears.
2) To enable Call Waiting, check On. To disable it, check Off.
3) To disable the delivery of the caller ID when you are busy on a call, check Disable Calling Line ID Delivery on Call Waiting. This setting is ignored when Call Waiting is disabled.
4) Save your changes. Click Apply or OK. Apply saves your changes. OK saves your changes and displays the previous page.
To exit without saving, select another page or click Cancel to display the previous page.
6.4 Call Pickup
Use this menu item on the User – Call Control menu page to view your call pickup group.
The Call Pickup service allows you to answer a ringing call to another phone in your call pickup group.
Figure 110 Call Control – Call Pickup
1) On the User – Call Control menu page, click Call Pickup. The User – Call Pickup page appears, showing the members of your Call Pickup group.
The User – Call Pickup page displays the following items:
Item Description
Group Name Name of the Call Pickup group.
User ID ID of the user in the Call Pickup group.
Last Name Last name of the user in the Call Pickup group.
First Name First name of the user in the Call Pickup group.
Phone Number Phone number of the user in the Call Pickup group.
Extension Extension of the user in the Call Pickup group.
Department Department of the user in the Call Pickup group.
2) To pick up a ringing call at a member of your Call Pickup group, dial the Call Pickup Feature Access Code. If there is more than one ringing call in your Call Pickup group, the call that has been ringing the longest is answered.
3) To display the previous page, click OK. The User – Call Control menu page appears.
6.5 Customer Originated Trace
Select this menu item on the User – Call Control menu page to view the Customer Originated Trace service description. You cannot configure this service. You must request your group administrator to assign the service to you. If you have been assigned this service, you can dial a feature access code to put a trace on your last incoming call.
Figure 111 Call Control − Customer Originated Trace
6.5.1 Verify Assigned Feature Access Codes
Use this procedure to determine whether or not you have been assigned this service.
1) From the Options List, click Utilities. The User-Utilities menu page opens.
2) On the User-Utilities menu page, click Feature Access Codes.
3) In the Feature Access Codes list, look for the Customer Originated Trace (COT) feature access code.
− If the COT feature access code is listed, you have been assigned this feature and can dial the code to trace your last incoming call.
− If the COT feature access code is not listed, you have not been assigned this feature and cannot use this service.
4) To display the previous page, click OK. The User – Utilities menu page appears.
6.6 Directed Call Pickup
Use this menu item on the User – Call Control menu page to pick up a call at an extension of your call pickup group.
The Directed Call Pickup service allows you to pick up a call at a specific extension of your call pickup group.
6.6.1 Pick Up a Call at an Extension of Your Call Pickup Group
Use this procedure to answer a call ringing at an extension of your Call Pickup group.
Figure 112 Call Control – Directed Call Pickup
1) On the User – Call Control menu page, click Directed Call Pickup. The User – Directed Call Pickup page appears, showing instructions for Directed Call Pickup.
2) To pick up a ringing call at an extension in your Call Pickup group, enter the Directed Call Pickup Feature Access Code followed by the extension at your phone.
To display the previous page, click OK. The User – Call Control page appears.
6.7 Directed Call Pickup with Barge-in
Use the Directed Call Pickup with Barge-In menu item on the User – Call Control menu page to view the directed call pickup with barge-in options status.
Directed Call Pickup with Barge-in allows you to dial a feature access code followed by an extension to pick up or barge-in on a call to another group member. If the call has not been answered, then it is picked up. If the call has been answered, then barge-in occurs.
A barge-in results in a three-way call being created between you, the group member being barged-in on, and the other party the group member is connected to. You are the
controller of the barge-in three-way call.
NOTE: Dial *33 and the extension of the subscriber in your group to pickup or barge-in on a call.
6.7.1 View the Status of the Directed Call Pickup with Barge-in Option
Use this procedure to view the status of the warning tone and automatic target selection associated with the Directed Call Pickup with Barge-in service. The warning tone, if enabled, precedes a barge-in. The automatic target selection allows you to dial the feature access code without providing the target extension, and a target for pick-up or barge-in is automatically selected if, at that moment, there is only one user from the same group involved in a call.
Figure 113 Call Control – Directed Call Pickup with Barge-in
1) On the User – Call Control menu page, click Directed Call Pickup with Barge-in.
The User – Directed Call Pickup with Barge-in page appears.
The Warning Tone and Automatic Target Selection options display “On” or “Off”. Your group administrator sets the status of these options.
2) To display the previous page, click OK.
6.8 Diversion Inhibitor
Use this menu item on the User – Call Control menu page to verify that the Diversion Inhibitor service has been assigned to you. Diversion Inhibitor allows you to prevent redirection services from being activated on the terminating side of an unanswered call.
The feature access code to dial is listed on your Utilities – Feature Access Codes page.
Figure 114 Call Control – Diversion Inhibitor
1) On the User – Call Control menu page, click Diversion Inhibitor. The User – Diversion Inhibitor page appears, describing the Diversion Inhibitor service.
2) To display the previous page, click OK.
6.9 Flash Call Hold
Use this menu item on the User – Call Control menu page to hold a call at a phone without the call control functionality.
The Flash Call Hold service allows you to hold a call at a phone with no Hold button.
Figure 115 Call Control – Flash Call Hold
1) On the User – Call Control menu page, click Flash Call Hold. The User – Flash Call Hold page appears, showing instructions for Flash Call Hold.
2) To hold a call at a phone without call control functionality, flash the phone (click the flash button or click the Hangup button once).
3) Dial the Flash Call Hold Feature Activation Code.
4) Make the second call.
5) To toggle between calls, flash the phone and dial the Flash Call Hold Feature Activation Code.
6) To display the previous page, click OK.
6.10 Call Transfer
Use this menu item on the User – Call Control menu page to transfer a call to another phone using your phone or the CommPilot Call Manager.
The Call Transfer service allows you to transfer a call on a phone with no transfer button.
Figure 116 Call Control – Call Transfer
1) On the User – Call Control menu page, click Call Transfer. The User – Call Transfer page appears, showing instructions for Call Transfer.
2) To turn Call Transfer Recall on or off, check On or Off. When on, Call Transfer Recall returns a call to the receptionist (or device that forwarded the call) when the target device is unavailable to take the call, (based on the value selected in the Number of rings before recall text box).
3) From the Number of rings before recall drop-down list, select the number of rings (two to 20) to play before a call returns to the receptionist.
4) To enable or disable the Busy Camp On service, select or de-select the Enable Busy Camp On check box. Enter the number of seconds (30 to 600) for the Busy Camp On timer. (The default is 120 seconds.)
5) To turn the diversion inhibitor on or off for blind transfers, check On or Off. When on, the call is not redirected to an alternate destination or voice mail.
6) To turn the diversion inhibitor on or off for consultative calls, check On or Off. When turned on, the call is not redirected to an alternate destination or voice mail.
7) To save your changes, click Apply or OK. Apply saves your changes. OK saves your changes and displays the previous page.
To exit without saving, select another page or click Cancel to display the previous page.
NOTE: If you have Three-Way Calling, you are connected to the two callers in a Three-Way Conference call. Hang up the phone to leave the other two callers connected.
6.11 In-Call Service Activation
The In-Call Service Activation service allows users hosted on a time-division multiplexing (TDM) system to activate mid-call services, for example, flash services. This service complements the Two-Stage Dialing service providing BroadWorks users hosted on a TDM system with full access to BroadWorks services. For more information about the Two-Stage Dialing service, see section 5.15 Two-Stage Dialing.
The enhancement to this service, Explicit Call Transfer, monitors DTMF events from the In-Call Service Activation user’s intelligent access device for a specific Explicit Call Transfer (ECT) digit sequence and performs Call Transfer upon detecting the Explicit Call Transfer digit sequence.
NOTE: The Mid-call Flash service activation is applicable only to non-intelligent (BroadWorks-controlled) devices, and Explicit Call Transfer is applicable only to intelligent devices.
If you have been assigned this service, you can enable or disable the service using the User – In-Call Service Activation page. You have read-only access to the currently configured DTMF digits used to activate the In-Call Service Activation services.
Use this menu item on the User – Call Control menu page to turn In-Call Service Activation on and off.
Figure 117 Call Control – In-Call Service Activation
1) On the User – Call Control menu page, click In-Call Service Activation. The User – In-Call Service Activation page appears.
2) To activate In-Call Service Activation, check On. To deactivate it, check Off.
3) To save your changes, click Apply or OK. Apply saves your changes. OK saves your changes and displays the previous page.
To exit without saving, select another page or click Cancel to display the previous page.
6.12 Three-Way Call
Use this menu item on the User – Call Control menu page to connect three at a phone without conferencing functionality.
The Three-Way Call service allows you to set up a three-way conference call at a phone with no conferencing functionality.
Figure 118 Call Control – Three-Way Call
1) On the User – Call Control menu page, click Three-Way Call. The User – Three-Way Call page appears, showing instructions for Three-Way Call.
2) To set up a three-way conference call at a phone with no conferencing functionality, make the first call.
3) When the number answers, flash the phone by clicking the flash button or clicking the Hangup button once.
4) Make the second call.
5) When the second number answers, flash the phone again.
6) To display the previous page, click OK. The User – Call Control page appears.
6.13 Music/Video On Hold
Use Music/Video On Hold menu item on the User – Call Control menu page to configure Music/Video On Hold settings. The Music/Video On Hold feature plays music or a video when the remote party is held or parked.
Figure 119 Call Control – Music/Video On Hold Page with Group-level Settings
If you do not have Music On Hold User or Video On Hold User features assigned, then this page only contains the on/off button that allows you to indicate if the group level Music On Hold configuration is to be used.
When you have the Music On Hold User feature, there are two tabs below the on/off radio button to configure user level media for regular calls and internal calls.
6.13.1 Turn Music/Video On-Hold On and Off
1) On the User – Call Control menu page, click Music/Video On Hold. The User – Music/Video On Hold page appears. The General Settings tab is displayed by default.
2) To activate Music On Hold, check On. To deactivate it, check Off.
3) Save your changes. Click Apply or OK. Apply saves your changes. OK saves your changes and displays the previous page.
To exit without saving, click Cancel or select another page.
6.13.2 General Settings Tab
Figure 120 Call Control – Music/Video On Hold with both Music On Hold User and Video On Hold Features Assigned
1) On the User – Call Control menu page, click Music/Video On Hold. The User – Music/Video On Hold page appears. The General Settings tab is displayed by default.
2) For Music/Video On Hold message option select either Group Defined Music/Video to play the media specified at the group level or Custom Music/Video File to provide your own music and/or video files.
3) If you selected Custom Music/Video File, select the file or files to play from your computer. Select the name of the audio file with your greeting from the Audio drop-down list. If your Music/Video On Hold service has video support enabled, you can also select the name of a video file with your greeting from the Video drop-down list.
NOTE: BroadWorks accepts .WAV and .WMA audio files and .MOV and .3GP video files. The maximum allowed length of a Music On Hold greeting is 10 minutes.
4) Save your changes. Click Apply or OK. Apply saves your changes. OK saves your changes and displays the previous page.
To exit without saving, click Cancel or select another page.
6.13.3 Internal Calls Settings Tab
Use this tab to modify Music/Video On Hold settings for internal calls.
Figure 121 Music/Video On Hold – Internal Calls Settings
1) On the User – Call Control menu page, click Music/Video On Hold. The User – Music/Video On Hold page appears.
2) Click the Internal Calls Settings tab.
3) Check Use Alternate Source for Internal Calls if you want to define different settings for internal calls.
4) For Music/Video On Hold message option select either Group Defined Music/Video to play the media specified at the group level or Custom Music/Video File to provide your own music and/or video files.
5) If you selected Custom Music/Video File, select the file or files to play from your computer. Select the name of the audio file with your greeting from the Audio drop-down list. If your Music/Video On Hold service has video support enabled, you can also select the name of a video file with your greeting from the Video drop-down list.
6) Save your changes. Click Apply or OK. Apply saves your changes. OK saves your
6) Save your changes. Click Apply or OK. Apply saves your changes. OK saves your