Editing the Class of Call Entries
1. Click Outgoing Call Management in the menu bar and select Dial Numbers. The settings for the different external call classes are shown
2. To edit a particular class, double click on the entry. The setting for the Number and the Outgoing Lines/ARS fields become editable.
· Number
For each class of call, this field is used to define the dialing prefix (up to 5 digits) expected for the call to match the class. Multiple prefix numbers can be entered, each separated by a comma.
· To edit the numbers, double click on the entry. The fields for Number and for Outgoing Lines/ARS become adjustable. Edit the values as required and click Save.
· Do not include the Outside Line prefix digit configured in the system settings.
· If a match occurs in more than one class, the most exact match is used, ie. the one with the most digits. If multiple matches still exist, the match that occurs first in the table is used.
· Numbers cannot be set for the Local class. This class is used for any calls that do not match any other class. However the ARS selectors used by this class can be changed.
· Outgoing Lines/ARS
This field indicates the ARS selectors currently associated with the Class of Call. These contain the trunks that are used by the Class of Call and are set using the Select Outgoing ARS table.
· To edit the numbers, double click on the entry. The fields for Number and for Outgoing Lines/ARS become adjustable. Edit the values as required and click Save.
3. Click Save.
Groups
Chapter 8.
8. Groups
A group is a collection of users used for a special purpose. For example, a group can be used as the destination for incoming calls on an external trunk.
The system has a fixed set of groups. You cannot add or remove groups. However you can edit the the user membership of all the groups. A user can be a member of several or even all groups.
While call to a group alert at user extensions, they will not go to user voicemail. They will follow user forwarding if set to forward to another extension. They will not follow external forwarding.
The following different types of groups are used:
· Calling Group
This type of group can be set as the Coverage Destination of a trunk or trunk channel. It can be also the destination of calls routed using DID call mapping or call-by-call settings. Calling Group 1 is also used by the Simultaneous Page function (*70).
· Hunt Group
This type of group can be set as the Coverage Destination of a trunk or trunk channel. It can also be the destination of calls routed using DID call mapping or call-by-call settings.
· Night Service Group
When the system is put into night service, this group overrides the Coverage Destination of all trunks.
· Operator Group
This option is only available for systems with their Mode set to PBX. By default the group contains the first extension on the system. For PRI and BRI trunks, it is fixed incoming destination for calls unless DID Mapping is applied to the call. It can also be selected as the destination for incoming SIP calls.
· Pickup Group
Users can be pickup calls currently alerting any member of a pickup group. They do not need to be a member of the group.
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8.1 Groups
8.1.1 Calling Groups
You can call, transfer and forward calls to the group by dialing the calling group number 71 to 74 respectively. The simultaneous page function, accessed by dialing *70, pages the extension connected to a loudspeaker paging device and the users who are members of Calling Group 1.
These groups are Ring All groups, that is a call to the group will alert all the available group members (those not already on a call) until the call is answered.
For Key mode systems, these groups are only used internally. For PBX mode systems, these groups can be selected as destinations for incoming calls within trunk settings.
8.1.2 Hunt Groups
All systems have 6 hunt groups. You can call, transfer and forward calls to the group by dialing the calling group number 771 to 774 respectively.
These groups are Sequential groups, that is a call to the group will alert the first the available group members for approximately 15 seconds and then the next member and the next until the call is answered.
This type of group can be set as the Coverage Destination for incoming calls on all trunk types in Key mode and PRI, T1 and SIP trunk channels on PBX mode. It can also be set as the destination for calls routed using DID call mapping or call-by-call settings.
8.1.3 Night Service Group
The members of the night service group are used as the destination for most external calls when the system is in night service .
· When the system is put into night service, the Coverage Destinations of all trunks and trunk channels are overridden. Instead all calls to which the Coverage Destination would have been applied are present to the users in the night service group. The only exception are calls routed to specific destinations by DID call mapping or Call-by-Call settings.
· The group is a Ring All groups, that is a call to the group will alert all the available group members (those not already on a call) until the call is answered.
· Any ring delays on trunks are ignored. Instead calls redirected to the Night Service Group members alert immediately.
· If a system password is set, users in the Night Service Group need to enter that number when dialing external calls. The only exception is if dialing numbers in the Emergency Numbers list and marked system speed dials.
No additional outgoing call restrictions are applied to any users not in the Night Service Group.
8.1.4 Operator Group
This group is only available in PBX mode. The group has one default member, the first extension on the system, however other extensions can be added if required.
This group is used as the default destination for incoming calls on all types of trunk. In addition you can call, transfer and forward calls to the group by dialing the operator group number 75.
The group is a Ring All group, that is a call to the group will alert all the available group members (those not already on a call) until the call is answered.
8.1.5 Pickup Groups
The system has 4 pickup groups. A call alerting any user who is a member of a pickup group can be answered by another user by dialing the pickup group number 661 to 664 respectively. The user doing the call pickup does not need to be a member of the group themselves.
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