These numbers are used to allow caller's to select to be transferred to another extension instead of leaving a message.
· Reception / Breakout (DTMF *0): Default = Blank.
Sets the number to which a caller is transferred if they press 0 (Intuity mailbox mode) or *0 (IP Office mailbox mode) while listening to the mailbox greeting.
· Breakout (DTMF *2): Default = Blank.
Sets the number to which a caller is transferred if they press 2 (Intuity mailbox mode) or *2 (IP Office mailbox mode) while listening to the mailbox greeting.
· Breakout (DTMF *3): Default = Blank.
Sets the number to which a caller is transferred if they press 3 (Intuity mailbox mode) or *3 (IP Office mailbox mode) while listening to the mailbox greeting.
Equipment
This panel shows the type of telephone device connected to the user's extension port.
· ! WARNING - Reboot Required
Changing this setting requires the system to be rebooted for the change to take effect. Rebooting the system will end all calls currently in progress.
· Type:
The possible types of extension device are:
· Loudspeaker Paging
Select this option for an extension connected to a paging amplifier. Only one extension of this type is supported on the system.
· Door Phone 1 / Door Phone 2
Select this option for an extension connected to a door phone. The system can support two such devices.
· Fax Machine
Select this option for an extension connected to a fax machine.
· Standard
Select this option for a standard telephone extension.
· Phantom
This option is automatically selected for users who do not have a matching physical extension. Phantom users can still be used for a range of functions such as voicemail. The setting cannot be changed except by installing the appropriate extension hardware.
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Restrictions
· Forced Account Code Entry: Default = Off.
For each user, if this setting is selected, that user is required to enter an account code from the Account Codes list when making an external call. This can only be overridden by use of the Password to make a call.
· Outgoing Call Restrictions: Default = No Restriction.
For each user, this field sets the type of outgoing external calls that the user can normally make. Any restrictions applied do not apply to numbers in the Emergency Numbers List and to numbers in any Allowed Lists of which the user is a member.
· No Restrictions
The user can make outgoing external calls. The Allowed Lists and Disallowed Lists of which the user is a member still apply.
· Inside only
The user can only make internal calls.
· Local only
The user can only make outgoing external calls to numbers matching local numbers.
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3.4 Incoming Call Management
3.4.1 Groups
A group is a collection of users used for a special purpose. For example, a group can be used as the destination for incoming calls on an external trunk.
The system has a fixed set of groups. You cannot add or remove groups. However you can edit the the user membership of all the groups. A user can be a member of several or even all groups.
Groups
· Name
The names of the groups are fixed.
· Type
This indicates the main purpose of the group.
· Calling Group
This type of group can be set as the Coverage Destination of a trunk or trunk channel. It can be also the destination of calls routed using DID call mapping or call-by-call settings. Calling Group 1 is also used by the Simultaneous Page function (*70).
· Hunt Group
This type of group can be set as the Coverage Destination of a trunk or trunk channel. It can also be the destination of calls routed using DID call mapping or call-by-call settings.
· Night Service Group
When the system is put into night service, this group overrides the Coverage Destination of all trunks.
· Operator Group
This option is only available for systems with their Mode set to PBX. By default the group contains the first extension on the system. For PRI and BRI trunks, it is fixed incoming destination for calls unless DID Mapping is applied to the call. It can also be selected as the destination for incoming SIP calls.
· Pickup Group
Users can be pickup calls currently alerting any member of a pickup group. They do not need to be a member of the group.
· Ring Mode
This settings indicates the order in which the idle group members are alerted when there is a call to the group. For full details see Group Call Distribution .
· Ring all
This type of group alerts all the idle groups members at the same time until answered.
· Sequential
This type of group alerts each idle group member in extension number order for 15 seconds each until answered.
· Calling, operator and hunt groups can be called internally using their extension number. The groups number can also be used as the target for call transfers. * can be used in front of the group extension number for a page call to the group.
· Pickup groups numbers are used to answer a call currently alerting any member of the group. For example, to pickup a call alerting members of pickup group 1, dial 661.
· Members
This indicates the number of users who are currently set as members of the group.
3.4.2 Auto Attendants
This menu is accessed by selecting Incoming Call Management in the menu bar and clicking Auto Attendant. The menu displays a list of the auto attendants that have been configured for use. It can be used to adjust their settings and to add additional auto attendants.
Auto Attendant
The settings shown for each auto attendant are shown below. These can be changed by double-clicking on the auto attendant.
· Language: Default = Match system language.
This settings controls the language used for auto attendant action prompts. The options are Arabic, Brazilian Portuguese, Canadian French, Cantonese, Danish, Dutch, Finnish, French, German, Italian, Korean, Mandarin, Norwegian, Portuguese, Russian, Spanish, Spanish (Argentinian), Spanish (Latin), Spanish (Mexican), Swedish, Taiwanese, UK English, US English.
· Menu Prompt Usage: Default = Each menu uses own prompt.
Each time profile option used by an auto attendant can have its own set of actions and therefore may require a separate actions prompt to be played after the appropriate greeting prompt. The settings Each menu uses own prompt does that. Alternately one of the menu options can be selected as the menu option prompt played at all times of day.
· Night Service: Default = On.
If selected, when the system is in night service, the auto attendant will switch to using its out of hours greetings and menu actions. If not selected, when the system is in night service, the auto attendant will continue using the greetings and menu options as determined by its own time profile settings.
· Emergency Service: Default = Off.
This field indicates when the auto attendants emergency greeting option has been enabled by someone using the auto attendant. The field can also be used to disable the emergency greeting without having to go through the auto attendant menu.
Additional settings can be viewed and edited by clicking on the View Details link.