1. The method for accessing a trunk's VMS Settings depends on the trunk type.
· Analog Trunks
Select System in the menu bar and click Trunks. Select the trunk, click View Details and then Advanced.
The trunk's VMS Settings are part of the menu now displayed.
· PRI Trunks
Select System in the menu bar and click Trunks. Select the trunk and then click the edit icon in the Channel Setup panel. Select the channels and click View Details.
· SIP Trunks
Select System in the menu bar and click SIP Trunks. Select the trunk and then click the edit icon in the Channel Setup panel. Select the channels and click Details.
2. Adjust the VMS Settings to set which auto attendant should be used, when it should be used and how quickly it should answer calls.
· VMS Delay - Day: Default = 2. Range = 0 to 6 (number of rings).
Set the number of rings before an unanswered call should be redirected the selected auto attendant when the system is not running in night service mode and the VMS Schedule is set to Always or Days Only.
· VMS Delay - Night: Default = 2. Range = 0 to 6 (number of rings).
Sets the number of rings before an unanswered call should be redirected to the selected auto attendant when the system is running in night service mode and the VMS Schedule is set to Always or Night Only.
· VMS Schedule: Default = Never.
This option determines when the VMS Delay settings above should be used and unanswered calls redirected to the selected auto attendant. The options are:
· Always
Redirect calls when the system is in both day and night service modes.
· Day Only
Redirect calls only when the system is not in night service.
· Night Only
Redirect calls only when the system is in night service.
· Never
Do not redirect calls.
· VMS Auto Attendant: Default = Auto Attendant 1.
This field allows selection of which auto attendant is used.
3. Click Save.
169
6.4 Using DID Call Mapping
Incoming calls that include DID digits are routed to a destination on the system by checking for a match in the trunks DID mapping table. This call routing overrides the Coverage Destination settings of the trunk channel on which the call was received. In addition, calls routed by DID mapping are not affected by the phone system being put into night service
.
In addition to alerting on a kine appearance button associated with the trunk or trunk channels line number, a coverage destination can be assigned to the trunk or trunk channel.
· Extension
Route incoming calls to a particular extension.
· Phantom Extension
A phantom extension can be selected as the destination for calls.
· Hunt Group
Incoming calls can be routed to one of the 6 sequential hunt groups.
· Calling Group
For systems with their Mode set to PBX, incoming calls can be routed to one of these 4 ring all groups.
· Operator Group
For systems with their Mode set to PBX, incoming calls are routed to the Operator Group.
· Voicemail
Route incoming calls to the systems voicemail to collect messages. This requires the caller to know the mailbox number and passcode.
· 76: Modem
The option 76: Modem can be selected to route the call to the systems built in V32 modem function. This is only intended for basic access by system maintainers.
· Auto Attendant
Any configured voicemail auto attendants can be selected as the call destination.
232
Setting a Trunk's Coverage Destinations
1. Click on System in the menu bar and then click on Trunks.
2. Select the trunk and then click on the edit icon in the DID Mapping Table box on the right.
3. Click on New DID Number. The options available will depend on the trunk type and the operating mode of the system.
· DID Number
If the incoming DID of a call on the trunk matches the DID set here, it will be routed to this destination. The system supports up to 4 digits DID (additional digits after the first 4 are ignored). Leave blank if only CLI matching is required.
· Incoming CLI
If the incoming caller number on the trunk matches the Incoming CLI set here, it will be routed to this destination. Leave blank if only DID matching is required.
· Destination
When this field is selected, the drop down list allows selection of the destination for matching calls. The options differ depending on whether the system's Mode is set to Key or PBX.
· Extension
Route incoming calls to a particular extension.
· Phantom Extension
A phantom extension can be selected as the destination for calls.
· Hunt Group
Incoming calls can be routed to one of the 6 sequential hunt groups.
· Calling Group
For systems with their Mode set to PBX, incoming calls can be routed to one of these 4 ring all groups.
· Operator Group
For systems with their Mode set to PBX, incoming calls are routed to the Operator Group.
· Voicemail
Route incoming calls to the systems voicemail to collect messages. This requires the caller to know the mailbox number and passcode.
· 76: Modem
The option 76: Modem can be selected to route the call to the systems built in V32 modem function. This is only intended for basic access by system maintainers.
· Auto Attendant
Any configured voicemail auto attendants can be selected as the call destination.
4. Click Save.
69