Email can be used to provide users with an alert when they have a new voicemail message. This feature is called voicemail email. This requires the system to be configured with details of an SMTP email server account which is used to forward the messages to the user's email address.
· ! WARNING - Reboot Required
Changing any of these settings requires the system to be rebooted for the changes to take effect.
Rebooting the system will end all calls currently in progress.
· IP Address: Default = 0.0.0.0
This field sets the IP address of the SMTP server being used to forward emails.
· Port: Default = 25. Range = 0 to 65534.
This field sets the destination port on the SMTP server.
· Send Email From: Default = Blank
This field sets the sender address to be used for emails from the system. Depending of the authentication requirements of the SMTP server, this may need to be a valid email address hosted by that server. Otherwise the SMTP email server may need to be configured to allow SMTP relay of this address.
· Server Authentication: Default = On
This field should be selected if the SMTP server being used requires authentication to allow the sending of emails. When selected, the User Name and Password fields become available.
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· User Name: Default = Blank
This field sets the user name to be used for SMTP server authentication.
· Password: Default = Blank
This field sets the password to be used for SMTP server authentication
· Enable CRAM-MD5: Default = Off.
This field should be selected if the SMTP server uses CRAM-MD5.
3.6.2 Trunks
This menu is accessed by selecting System and then Trunks from the menu bar. This table list the trunks installed in the system. It does not include SIP trunks. For most trunk types, various trunk settings can be accessed by clicking the View Details option next to the trunk entry.
For trunks that support multiple channels, the individual channel settings can be accessed by selecting the trunk in the table and then clicking on the edit icon in the Channel Setup panel on the right. Similarly, for trunks that support DID or ICLID.
Installed Trunks
· Trunk Number: Information only, not editable.
· Trunk Type: Not Editable
This value indicates the type of trunk. The menu fields and sub-menus will vary depending on the Line Type.
· Trunk Subtype
The option is used with non-analog trunks. There are cases where the trunk sub-type can be changed.
· For trunks provided by IP500 BRI trunk cards, the trunk subtype is fixed as ETSI.
· For trunks provided by IP500 PRI-U trunk cards, the trunk sub-type depends on the system's region.
· In North American locales, the Trunk Type is shown as PRI 24 (Universal) and the Trunk Subtype can be set to either PRI or T1.
· In non-North American locales, the Trunk Type is shown as PRI 30 (Universal) and the Trunk Subtype is fixed as ETSI.
· Card/Module
Indicates the card slot or expansion module being used for the trunk device providing the line. 1 to 4 match the slots on the front of the phone system from left to right. Expansion modules are numbered from 6 upwards.
· Number of Channels
This field is shown only for ETSI PRI trunks. The setting can be changed by double clicking on the entry, selecting the value required and then clicking Save. For other types of PRI trunk, the service status of channels can be accessed through channel setup.
· CRC
This field is shown only for ETSI PRI trunks. The setting can be changed by double clicking on the entry, selecting the value required and then clicking Save.
· View Details
This option is used to access additional trunk details. The range of details depend on the trunk type. This option is not shown for ETSI PRI trunks.
Displaying Trunk Details
Additional settings are available for most trunk types. To view those settings, click on the View Details option next to the trunk.
Changing the Trunk Type
The trunks provided by an IP500 PRI-U card installed in a North American system can operate in either T1 or PRI mode.
To change the current mode, double click on the trunk entry in the list and select the required trunk subtype. The change must then be saved and the system rebooted.
Setting Up Trunk Channels
Non-analog trunks support multiple channels. The number of channels depend on the trunk type and its sub-type. Each channel can have its own call routing settings.
1. Click on the trunk in the trunk list. A summary of the trunk's channels is shown in the Channel Setup box on the right.
2. Click on the edit icon in the Channel Setup box.
Setting Up DID Mapping
Incoming calls on a trunk channel can include addition information that the system can use for call routing. This allows the call to override the settings of the particular trunk channel on which it arrived and is done through the trunk's DID Mapping table.
1. Click on the trunk in the trunk list. A summary of the trunk's DID entries is shown in the DID Mapping Table box on the right.
2. Click on the edit icon in the DID Mapping Table box.