CUSTOM AUDIOTEX RECORDINGS
The voice mail administrator can create and select up to 500 custom audiotex recordings (voice mail company greetings, auto attendant greetings, call routing announcements, and hunt group announcement/overflow recordings). Each recording has an assigned number. Numbers are then assigned to specific applications using the system administrator’s mailbox or through Database Programming.
Any recording number (001-500) can be assigned to any Voice Processor application. In the default state, Recording 001 is automatically defaulted to play the system-provided voice mail main greeting, and Recording 002 is the Automated Attendant main greeting. The default recordings can be changed, but will be returned to system-provided values if the Voice Proces- sor is defaulted. A single recording may be used for multiple applications.
After making the required recordings, the system administrator must determine which ones play during the telephone system’s day and night modes of operation. This can be done from either the system administrator’s mailbox or through Database Programming.
The system administrator must enter a valid three-digit recording number (or a single digit fol- lowed by for recordings 1-9) before a custom audiotex recording can be made. If a valid number has been entered and a previous recording exists, the Voice Processor will play it. (This includes the two standard default greetings.) When no recording is associated with a recording number, the system administrator will be prompted to create a recording.
Once the recording is installed, it replaces any previous recording. The only recordings that can be retrieved are system default recordings 001 and 002. They can be retrieved by default- ing the Voice Processor database.
The maximum recording time for each custom audiotex recording is determined in Database Programming when the maximum greeting lengths are established for all mailbox owners. In Database Programming, several greetings can be linked together for one application and/or use the special UCD/ACD hunt group characters that tell the caller how many calls are ahead and how long the wait will be. If you use the system administrator’s mailbox to record or assign a recording to an application with a list of several recordings, your input will change only the first entry in the list. You cannot change the other entries using the system administra- tor’s mailbox.
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TORECORDCUSTOMAUDIOTEXRECORDINGS:
1. Dial the voice mail application access number. You hear the main menu. 2. During or after the greeting, press to identify yourself as a mailbox owner. 3. Enter the system administrator mailbox number and password.
4. Press to access the System Administrator Menu.
5. When you hear the System Administrator Menu, press to select the Custom Record- ings option.
6. The next prompt asks if you wish to make a custom recording or select a custom recording. Press (make a recording).
7. When prompted, enter the desired recording number (001-500). If a recording exists, it is played. If not, go to the next step. After the recording has played, you have the fol- lowing options:
To hear the recording again, press .
If you wish to leave the recording unchanged, press .
If you wish to re-record the recording, press and continue to the next step. 8. When prompted, record the greeting or message.
To pause while recording, press . To continue, press any button.
If you exceed the maximum allotted time for recording length, a prompt will notify you
and allow you to re-record or save it.
If the Voice Processor PC disk is full, a prompt will notify you that it cannot accept your
recording. Hang up and try again later.
9. When you have completed your recording, you have the following options:
If you are satisfied with your recording, hang up. Or, press for more options.
If you wish to hear your recording, press .
If you wish to add to your recording, press and continue your recording as described in step 3.
To erase and re-record your recording, press .
TOASSIGNCUSTOMAUDIOTEXRECORDINGSTOSPECIFICAPPLICATIONEXTENSIONNUMBERS:
1. Dial the voice mail access number. You hear the main menu.
2. During or after the greeting, press to identify yourself as a mailbox owner. 3. Enter the system administrator mailbox number and password.
4. Press to access the System Administrator Menu.
5. When you hear the System Administrator Menu list of options, press to select the Custom Recordings options.
6. The next prompt asks if you wish to make a custom recording or select a custom recording. Press (select a recording).
9 3 1 1 # 3 2 # 1 2 3 9 3 2
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Custom Audiotex Recordings
7. When prompted, enter the extension number of the application to be programmed. (For example, if users dial 299 to reach voice mail, enter 299 to program the voice mail greeting.) Or, press to exit to the System Administrator Menu.
8. When prompted, select whether the recording will be played during day mode (by pressing ) or during night mode (by pressing ).
9. When prompted, enter the desired recording number (001-500). If a recording exists, it is played. (If not, you hear a warning that the recording has not yet been made.)
10. If it is the correct recording, press . Return to step 7.