Direct Station Selection/Busy Lamp Field (DSS/BLF) buttons (located on a DSS/BLF unit, Mini-DSS unit, or an Inter-Tel phone) provide one-button access to extension numbers. If the button is equipped with a lamp, you can visually monitor the status of the associated extension. DSS/BLF buttons are not available on single-line sets.
NOTE: You can program a DSS button for an off-node device, but not for “wildcard” off-node extensions.
Together, the lamps in the buttons create a busy lamp field that indicates the status of the resource (e.g., station, trunk, hunt group, or feature) assigned to the buttons. The table shown below explains what DSS lamps indicate about the associated resource.
In Database Programming, DSS/BLF buttons may also be programmed for direct access to other resources (such as paging zones) or they can be assigned feature codes (see page 150). Busy lamp indication is provided to show the idle/busy status of the resource or feature.
NOTE: Programming a DSS button as a resource does not always provide a transfer capability. For example, a DSS button programmed for paging will not transfer a party to the paging sys- tem.
IF THE LAMP IS... THEN...
Solidly Lit The associated resource is busy or all stations in the associated hunt group are unavailable (in Do-Not-Disturb, busy, or with hunt group remove enabled). Or, the associated feature is on.
Slow Flash The associated resource is in Do-Not-Disturb.
Fast Flash The associated resource has a call ringing in or a call is camped on to the hunt group. (This option is programmable. If DSS ring flash is disabled, a call ringing in to a station will show a solidly lit lamp.)
Page 38 Programming and Using DSS/BLF Buttons
PROGRAMMING DSS/BLF BUTTONS:
1. With the handset in the cradle, dial
.
2. Press the DSS button(s) and dial the desired extension number. Once programmed, you can use your DSS button as follows:
•
You can place an intercom call to the extension that the DSS button is programmed for by pressing the button once.•
You can transfer a call to the extension that the DSS button is programmed for by press- ing the button once and hanging up. (For transferred calls that are forwarded to voice mail you will hear repeating double tones, and the display will show DEST FOR- WARDED TO VOICE MAIL.)•
If the DSS button has a lamp, you can visually monitor the status of the extension.PLACINGANINTERCOMCALLUSING DSS/BLF BUTTONS:
1. To use the handset: Lift the handset. The display shows ENTER EXTENSION NUM-
BER.
To use the speakerphone: While on hook, press the Speaker button or . The
Speaker button lights. The display shows ENTER EXTENSION NUMBER.
2. If you want to place a private (non-handsfree) call to an Inter-Tel phone, press the
pound ( ) button. The display shows RING EXTENSION NUMBER. 3. Press the desired DSS/BLF button.
If calling an Inter-Tel phone with handsfree answering enabled, you are immediately
connected.
If placing a private call, calling a hunt group, calling a single-line set, or calling an Inter-Tel phone with the Handsfree feature disabled, you hear repeating double tones
until the call is answered.
If the called OHVA-enabled station is busy and your station is enabled for immediate OHVA transmit, do not hang up when calling a busy phone. Press the DSS/BLF button
again. If the phone’s secondary voice path is available, you are immediately connected for an off-hook voice announce call and may speak.
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Page 39
Programming and Using DSS/BLF Buttons
TRANSFERRINGCALLSTOSTATIONS:
1. While on a call, press the desired DSS/BLF button. The call is placed on transfer hold. a. Transfer to a station that is forwarded to voice mail: You hear repeating double
tones and the display shows DEST FORWARDED TO VOICE MAIL.
b. Transfer to voice mail: The system waits for you to enter the mailbox number. The display shows ENTER MAILBOX. Enter the desired mailbox number. If you
do not enter a mailbox number before you hang up, the caller will be connected to
the voice mail unit and must enter the mailbox number after listening to the intro- ductory prompts.
c. Transfer-to-park: If transferring to a park location, hang up or press the Hold but- ton to complete the transfer. Then page the desired party and announce the call. The party must reverse transfer the call. Note that if the call is not answered, it will recall your station if transferred directly, or it will recall the called transfer-to-park location’s attendant if transferred to hold.
2. If desired, wait for an answer and announce the call. If you are calling a device that
does not accept handsfree calls (such as an automated attendant or transfer-to-park loca- tion), the display shows HANG UP TO FINISH TRANSFER.
3. You have the following options:
To complete the transfer: Hang up or press another Call button. The display shows CALL TRANSFERRED TO (username).
To transfer the call to hold: Press the Hold button or press and enter the Indi-
vidual Hold feature code (336). The call will not ring or send call waiting signals until the Hold timer expires.
To try another station: Press another DSS/BLF button.
To return to the caller: Press the lit Call button, trunk button, or button.
REVERSETRANSFERRING (PICKINGUPACALLRINGINGORHOLDINGATANOTHEREXTENSION):
EITHER, enter the Reverse Transfer feature code (4) and then press the DSS/BLF button of the station where the call is ringing.
OR, press the desired DSS/BLF button, and then press and enter the Reverse
Transfer feature code (4).
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Page 40 Voice Mail Administrator Features