Inter-Tel phones can be programmed to select a trunk, a trunk group, or ARS when a Call but- ton is pressed. In the default state, all Call buttons are programmed for ARS access.
On display phones, the dialed number is displayed with hyphens separating the toll field, equal access field, area code, office code, hookflashes, pauses, asterisks, pounds, Centrex codes, and/ or absorbed digits. When the system absorbs local trunk digits, the digits are displayed even when they are not dialed. (For example, if 423 is absorbed and 6767 is dialed, 423-6767 is dis- played.)
NOTE: When placing a call, begin dialing before the Dial Initiation timer expires. If the timer expires, the system drops the trunk connection and sends repeating reorder tones. This pre- vents a trunk from being tied up accidentally.
TOPLACEANOUTSIDECALL:
1. Lift the handset. (Inter-Tel phone users can dial on hook by skipping this step.)
2. Select an outgoing trunk, using one of the methods below. The associated individual trunk or Call button flashes slowly. (If on hook, the Speaker button is lit.)
NOTE: You must have outgoing access to a trunk to seize it.
Executive Display, Professional Display, and Model 8560 Phones: Press the OUT- GOING menu button.
Any Inter-Tel Phone: Select a trunk using one of the following methods:
•
Press an individual trunk button for direct access.•
Enter a trunk group access code (92001-92208) or press a trunk group button. This selects a trunk in the chosen trunk group. (If the group has not been programmed, the display shows NO TRUNKS IN TRUNK GROUP.)•
If your station is programmed to select a trunk group when a Call button is pressed, press a Call button for outgoing access.•
Refer to the Automatic Route Selection (ARS) procedure on the next page.•
Enter the Outgoing Calls feature code (8). This automatically selects an outgoing trunk according to the programmed outgoing access mode for your station.Single-Line Sets: Select a trunk using one of the following methods:
•
Enter the Outgoing Call feature code (8). This automatically selects an outgoing trunk according to the programmed outgoing access mode for your station.•
Enter a trunk group access code (92001-92208).Page 173
Outside Calls
3. You hear one of the following signals:
•
Outside dial tone: Manually dial, speed dial, or redial the desired telephone num-ber or use the outside directory. (Display phones show the numbers dialed. When dialing is ended and the call is determined to be valid, the display shows the elapsed time and call cost.) If you hear repeating reorder tones, you dialed a restricted number. Also, if you dial too slowly and the Interdigit timers expire, the call may be dropped, and you will hear repeating reorder tones. If using an Inter-
Tel phone that is on hook, you may lift the handset to speak privately. Go to the
next step. On Inter-Tel phones, an individual trunk or Call button flashes slowly and the display shows the call cost and elapsed time.
Executive Display, Professional Display, and Model 8560 Phone users may press one of the following menu buttons:
— OUTSIDE DIR: This button appears only if you are using ARS. Press the but- ton to use the outside directory as described on page 221.
— STN SPEED DIAL: Press this button to use a station speed-dial number as described on page 215.
— SYS SPEED DIAL: Press this button to use a system speed-dial number as described on page 213.
— REDIAL: Press this button to redial the last number dialed (or saved) as described on page 226.
•
Single progress tone: Enter a forced account code using the dialpad buttons or apre-programmed speed-dial button (refer to page 178). The display shows ENTER ACCOUNT CODE and the digits as they are entered. You hear outside dial tone when the code is accepted. On Inter-Tel phones, an individual trunk or Call button flashes slowly.
•
Repeating reorder tones: You are restricted from the trunk group chosen; chooseanother trunk group. Or, you are restricted to using ARS only; try again using ARS (see page 174). The display shows OUTGOING ACCESS DENIED.
4. After dialing the call, you can place it on hold, transfer it, set up a conference, enter optional account codes, etc. as described in this manual. Executive Display, Profes- sional Display, and Model 8560 Phones have menu buttons for easy use of outside call features.
If you dialed an invalid or restricted telephone number, you hear reorder tones and the
display shows INVALID OUTSIDE NUMBER or RESTRICTED OUTSIDE NUM- BER.
5. To use the speakerphone, if equipped: If off hook, speak handsfree when the party
answers. If on hook, press the Speaker button and hang up.
To change from speakerphone to handset: Lift the handset and speak. The Speaker button goes off. You may later transfer back to the speakerphone by pressing the Speaker button and hanging up.
6. To terminate the call: If on hook, disconnect by pressing the Speaker button. If off
Page 174 Outside Calls
TOPLACEACALLUSINGAUTOMATICROUTESELECTION:
1. Inter-Tel Phones: While on or off hook, enter the Automatic Route Selection feature
code (92000), or press the ARS button. You hear dial tone.
Single-Line Sets: Lift the handset and enter the Automatic Route Selection feature code (92000). You hear a single progress tone followed by dial tone.
NOTE: If required, enter a forced account code using the dialpad or a pre-programmed speed-dial button (see page 178). Display phones show ENTER ACCOUNT CODE and the digits as they are entered. You hear a progress tone when the code is accepted. 2. Dial the telephone number. Use the button to backspace if you make a mistake.
Include the area code, if needed. You hear one of the following signals.
•
Single progress tone: Your call is being placed. The associated individual trunk orCall button flashes slowly. Executive Display, Professional Display, and Model 8560 Phone users have the same options as described for outgoing calls on the pre- vious page.
•
Busy signals, then music: All of the trunks in the route group are busy. Do one ofthe following:
1. Camp-on and wait for the trunk.
2. Request a callback (queue): The system places your station in a queue for the trunk. When you hear ringing and the display shows TG XXXX (or group
name) IS NOW AVAILABLE, lift the handset; Inter-Tel phone users may also
need to press the fast flashing Call button or individual trunk button (or the button). You hear dial tone and digits being dialed. The associated individual trunk or Call button flashes slowly.
•
Repeating reorder tones: You are restricted from the number dialed or from usingthe route selected. The display shows INVALID OUTSIDE NUMBER or RESTRICTED OUTSIDE NUMBER. If the number that you dialed does not match any of the programmed ARS route group patterns, the display shows UNABLE TO ROUTE CALL.
MUTE
Page 175